CHAPTER I

SOURCE OF CURRENT INFORMATION ON THE TOURISM AND

HOSPITALITY INDUSTRY WORKPLACE

Answer the following questions. Total 15 points.

1. What source of information that requires you to attend to get updated information concerning the tourism
and hospitality industry’s new products?

Conferences and seminars – one must make an effort to attend once or twice every two years. I let my employer
know that I am interested in attending seminars and conferences to keep an eye in the media and trade publications
about events that are coming up. In this way the company or hotel that I work is updated to the current
information in relation to tourism and hospitality industry’s new product.

Product launches – you can attend these events through invitation given by sales representative to some or all
staff in your workplace. These events are good networking opportunities and they also provide product knowledge
about the product being launched.

2. Give at three examples of sources of information where you can learn through their experiences?

1) Trade magazines – can be purchased from newsagents or obtained via subscription

2) Brochures, price lists, and schedules – most venues, attractions, suppliers and service support industries
provide some form of printed material to assist with learning about their : products and services, contact
details for their business including hours of operation, price, terms of trade.
3) Advertisements – whether in the newspaper or in other formats (TV, flyers) these are an excellent source
of information about new products and services, changes to existing products, prices, special deals and
offers.

3. Who are the people responsible for introducing new products to different company’s especially in tourism
industry?

Sales Representative or also known as ‘sales reps’ who visit the business for public relations (PR) purposes to
introduce new products. These PR calls are courtesy visits where they don’t actually ask for anything but simply
call in and have a chat. This can be useful in finding out what is happening at other businesses, trends in the
industry, new products, blackout periods and impending price rises. They are an excellent source of information,
certainly about their products.

CHAPTER II

USE OF KNOWLEDGE OF THE HOTEL AND TRAVEL INDUSTRIES IN THE CORRECT

CONTEXT TO ENHANCE QUALITY OF WORK PERFORMANCE

Answer the following questions:

 1. As hospitality employee, how will you encourage tourist (guest/customer) to take extra time in a particular
place? (5 points)

In order to encourage tourist (guest/customer) to take extra time in a particular place is to provide additional
information which will enhance the customer’s appreciation of their stay, the product they have brought or the
service they have booked by your knowledge about local area and local attractions can encourage them to extend
their stay.

2. In general principles in all business operation, what is the purpose of implementing updated knowledge and
current trends? (15 points)

The purpose of implementing updated knowledge and current trends is to keep your business on the track. Having
updated knowledge to what the changes or trends happening around can make any decision on how to react or
attract more potential customers that can increase your sales. Updated knowledge in relation to legal requirements
can imposed your business what are the necessary things to meet the laws required to do so. Having updated
information and apply it to your employees will make them aware the changes and knowledgeable in order to
answer any questions raised by customers. It is beneficial to both business and customers where trust and loyalty
can be earned. It is also a form of professionalism where you are always updated to the changes around the
business you are working. Updating knowledge and current trends is a must in order to keep the business running
and can plan ahead of time for long term goal.

CHAPTER IV

LEGAL ISSUES IN TOURISM INDUSTRY

Government Agencies

1. Passport for Travel Abroad Department of Foreign Affairs

2. Tax Collection Bureau of Internal Revenue
Council for the Welfare of Children (CWC) –as the apex
3. Controls Child Prostitution agency &
Dept. of Social Welfare and Development (DSWD)
4. Employees Salary and Benefits Department of Labor and Employment (DOLE)
5. Building Codes Department of Public Works and Highways (DPWH)
6. Provide Requirement to control COVID 19 Inter-Agency Task Force (IATF)
Philippine Amusement and Gaming Corporation
7. Gambling operation
(PAGCOR)
8. Gun Shooting incident at the bar Philippine National Police (PNP)
Land Transportation Franchising and Regulatory Board of
9. No smoking policy
the Department of Transportation and Communications
10.Entries of foreign nationals Bureau of Immigration
11.Corporate Laws Office Of The Government Corporate Counsel (OGCC)
CHAPTER V

ETHICAL ISSUES IN TOURISM INDUSTRY

Answer the following questions:

1. If you are assigned in room reservation what will you do to excess guest if your management will allow to
accept over booking? 5 points

In order to accommodate excess booking I will try phone any other hotel or properties that offer similar standard
price and arrange “bump” guest to that location. Provide transport for free to the other venue that they will be
received.

2. As a professional, what is your view of for a TIP? 5 points

 Tip is gratitude in the form of cash given to your high service as an acknowledgement. If you receive a tip
regardless how big or small it is always acknowledge it and be thankful. Maintain high quality service regardless if
you are given a tip or not. Remember, you work in a hospitality industry where you provide services so that you
can do business for potential guests.

3. How will you keep secrets of the colleagues and company as a whole? (10 points)

Confidentiality is more or secrecy. You are not allowed to tell or divulged any personal data in a
company/establishment that will endanger the lives of other staff or employees. Maintain the confidentiality of
security data, you are part of their protection program as one of the employees. Any and all occurrence within the
premises there is a rule of thumb “what you see what you hear, leave it here” meaning you are not allowed talk
about it outside the company properties. All of this is to ensure the protection of the lives of all people - staffs and
guests alike. Otherwise you will face a possible legal suit.

CHAPTER VI

ENVIRONMENTAL ISSUES IN TOURISM INDUSTRY

1. What is TTH stand for? 5 points

TTH – Travel, Tourism and Hospitality

2. What is the bottom line of TTH’s principle concerning SDG’s “decent work and economic growth”? (15
points)

Hedge funds and private equity will prioritize investments in those companies that incorporate ESG provisions
proactively.

3. What is GREEN WASHING? Explain and give examples of hotel publication that shows their
implementation of greenwashing.
Greenwashing is when a company or organization spends more time and money on marketing themselves as
environmentally friendly than on minimizing their environmental impact. It is a deceitful advertising gimmick
intended to mislead consumers who prefer to buy goods and services from environmentally conscious brands.

Hilton Head Island

There’s a huge hanging poster and then additional placards placed all over the lobby with the words – Make a
green choice. The placard describes how in exchange for a $5 food voucher, guests can forgo changing their
towels and sheets during their stay, thereby saving many gallons of water and units of electricity.

I was intrigued and decided to Make a green choice. In actuality what happened was that there was no cleaning
service whatsoever during my stay. Forgot not changing sheets or towels, no one even came into my room to
collect my recyclables or trash! After one day, I immediately realized that the Westin was not as concerned about
saving water and electricity as it was possibly saving on labor costs. With enough guests Making a green choice,
the cleaning staff has fewer rooms to clean on a daily basis, which eventually means that there is no need to have
as many people on the cleaning staff. Pure math with the added benefit of making guests think they are being
environmentally conscious. This is greenwashing!

Source: https://greenloons.com/2011/09/27/latest-example-of-greenwashing-found-on-hilton-head-island/