Public Administration

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 Service delivery in public office requires skills in administration. This process entails

coordinating an institution to work towards achieving its goals. Managers in the public sector

need to design solutions to every problem in the organization. They need to account for every

coin spent in such situation. One of the organizations that need appropriate public administration

is the Yale New haven hospital. This institution is a nonprofit hospital operated by Yale new

haven health systems. The hospital began its operation in 1826 and operated as one of the four

voluntary hospitals in US(Yale, 2017). Today with a capacity of over 1500 beds, it hands many

patients and also an institution for training medical experts. The hospital needed open a new unit

to handle eye care for children.

To begin with, this problem needed a firm consultation from stakeholders. The hospital is

managed by board of trustees and senior managerial posts. They include the chief executive

officer Mrs Marna P. Borgstrom, president Richard D'Aquila, finance and chief finance officer,

human resource manager, chief nursing officer and other delegates within the leadership

ranks(Yale, 2017). Their contribution towards service delivery is vital for the continuity of the

organization. The role of public administration is vested in the leadership of the hospital. The

project initiation had to be met first by the management.

After an agreement was made for project delivery, the outlined plan had to be

supplemented by the required resources. Firstly, the financial resources needed for running the

project was the key towards success of the project. Also, a human resource team had to be

selected. These includes the expertise in the construction industry, government consultants and

hospitals project managers. Physical resources like land, building materials etc. were evaluated

from the construction plan. With all these resources the project was on the way for prototyping.
 The project began after formation of an oversight team of fifteen people. They comprised

of members from the hospitals management, contractors representative, engineers and

government representatives. These people formed the basis of project evaluation and quality

control. Project managers brought relevant experts on table to decide how to run the construction

in phases. A time frame for each task was approximated and the required resources and

manpower was given. During the first two months the contractor submitted his progress on

foundation and all the expenditure for the work done. The rest of the construction from

plumbing, electrical work, masonry was done on time and within the budget range. The

government representatives signed the relevant documents on quality control. Also financial

auditing was done by government agency. Within one year time frame given, the project was on

completion.

The hospital wing was opened for eye care treatment in 2019 February. There was minor

changes during roll up of the project like fixing children washrooms, paint finishing. The

construction companies involved were tasked to maintain the building for one year. This process

was done to ensure a perfect work delivery is done and the building gets a long life guarantee of

serving American children.

In conclusion, the project was a treasure to the organization as it came out timely and

within the budgeted framework. However, the organization did a fantastic job to keep other units

working. For example the funds used to pay workers were sometimes used to supplement

emergencies but the coordination within the financial department ensured that no delays were

made during payments. Also, managerial staff always found time to discuss the project as they

let their secretaries handle other duties. Time management and approximation was the best

lesson learnt in project. Discipline, honesty and trust made a vital role in bringing the team
together towards delivering the best in the project. Indeed, public administration requires

problem solving skills.

References

Yale New Haven Hospital. (2017). History and Heritage. https://www.ynhh.org/about/hospital-

overview/history-heritage.aspx

Wilson, W. (2017). The study of administration. In J. M. Shafritz, & A. C. Hyde (Eds.), Classics

of public administration (8th ed.) (pp. 35–47). Boston, MA: Cengage Learning. (Original

work published 1887)