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Communication Skills Notes
Communication Skills Notes
23/01/2015
MR MUSARA
COMMUNICATION SKILLS
process in which feelings and ideas are expressed as verbal or Non-verbal messages.
Messages occur through formal and informal channels and upward, downward, horizontal
direction.
Nb-the quality of your life is the result of your communication by TONY ROBBINS
Types of communication
1. intre-personal communication
2. Inter-personal communication
This is between 2 or more people who will be involved in a face to face transaction, this
This level of communication is distinct because it occurs between 3 or more people who
4. Public communication
This is an informal constructed ,usually the event is planned in advance and there is one way
5.Organizational communication
6.Mass communication
-it is the transmission of a message to a mass audience and it is the most formal and
It is basically one way communication with limited feedback and there is no contact between
Mass communication events sometimes require the efforts of 100s people ,months of
preparation and millions of dollars ,the events of mass communication ,involve media eg
radio, tv, newspaper, books, films and ict (facebook, twitter and whatsapp.
The audience in mass communication is relatively large and sometime unanimous to the
7.Inter-cultural communication
30/01/2015
MR MUSARA
COMMUNICATION SKILLS
Intercultural communication
Eye contact
It is considered to be the most accurate predictor of a person’s true attitude and feelings
Looking away also gives an impression of being shy or unsure and uncomfortable.
Adaptors
These are speech related gestures meaning that as you speak there ie gesture
Becko(1997) says these movements show boredom , internal feelings ,regulate a situation eg
biting figure nails ,rubbing your eyes ,taping fingers on the table
Emblems –these are non- verbal signals that have direct verbal shaking eg pointing to a
it refers to body smells ,or scents and sometimes odors and the meaning that they convey
around us
NAME: MAKUMIRE RONICA
COLLEGE NUMBER: PA /2015/138
COMMUNICATION SKILLS NOTES
These conclusions can be conscious or unconscious and this is what gives rise to people
wanting to relate with or avoid others on the bases of the smell related encounters that they
1.language
2.attitude
3.poor network
4.wrong interpretation
5.perception
Perceptional
Linguistical
Noise in communication
It is any interference added to the message between the sender and the receiver that will make
Psychological barriers
Refer to the thought or feelings that compete for attention and interfere with communication
process .
Cultural barriers
Cultural barriers refer mostly to verbal and to lesser extent non verbal
NAME: MAKUMIRE RONICA
COLLEGE NUMBER: PA /2015/138
COMMUNICATION SKILLS NOTES
Misunderstanding can occur when both the sender and the receiver are ignorant of the
In a situation where a Japanese or Zimbabwean are exchanging gifts the Japanese will feel
Eg an interesting observation was noted in the Ghananian culture in both Zim and Ghana,it is
normal to wave goodbye when someone departures while Zimbabweans are particular which
In Ghana they believe that if you wave using left hand it means bad luck.
So a Ghananian will naturally wonder why you would wish them back luck whilst you spent
Perceptional barriers
Perception is the process of relating and organizing information gained through the senses in
such a way that it makes sense, it is a way of interpreting information or giving meaning to
Perception is selective and it sometimes a stimulus process (how you yourself see things)
NAME: MAKUMIRE RONICA
COLLEGE NUMBER: PA /2015/138
COMMUNICATION SKILLS NOTES
06/02/2015
Mr Musara
Barriers in communication
Semantic barriers
Semantic is a general term, is the study of meanings of words and can be extended to the
barriers have something to do with what the sender of a message uses to communicate
To avoid such confusion it is important to unpack the information so that the meaning is not
indult
Eg .one can refer to a 40year old secretary as the girl in the office
A visitor in your place will expect to see a young graceful lady serving as a secretary. The
visitor will be surprised to see the old woman sitting behind the secretary desk.
If words are too different /too technical the receiver may not understand them, if the words
In either case the message falls short of its goal. Misusing a word will only impair meaning
Eg quite often people confuse the continuous and continual, instead of saying the rain was
continual throughout the night instead they say the rain was continuous
syntactic barriers
NAME: MAKUMIRE RONICA
COLLEGE NUMBER: PA /2015/138
COMMUNICATION SKILLS NOTES
syntax refers to word order in a sentence,if the word is changed the import/order of the
eg can I see Beular and I can see Beular ,iam a driver and am I a driver
-in many cases there are various nationalities coming to visit or set up business in Zimbabwe
eg the Chinese
Bear in mind that there are trying hard to communicate. What might help us is to concentrate
on the content words the speaker is producing in order to arrive to the meaning.
Feedback
Is the response that the receiver will give to the sender. For communication to be successful
the sender should get a response that he/she intended to receive from the receiver.
This means that the message, that the sender transmitted was received as it was sent
If the sender does not get the intended response he/she makes adjustment to the message
Adjustment can be in the form of restating the ideas stressing key issues or repeating them in
What we need to remember is that we are wasting our time when we ask the receiver has
understood.
If you ask do you understand the receiver will say yes because no one wants to be viewed as
dull or as a dunce.
NAME: MAKUMIRE RONICA
COLLEGE NUMBER: PA /2015/138
COMMUNICATION SKILLS NOTES
20/02/2015
COMMUNICATION SKILLS
MR MUSARA
Reading
-is the process of recognizing written or printed words and understanding their meaning
Reading age
-this is the level of reading ability that someone has compared with an average child of a
particular age
Reading list
-list of books, articles, newspapers, magazine etc , relating to a particular academic or social
course
Intensive reading
-means you are reading for comprehension/understanding looking for more detailed
information
Extensive reading
Skinning-it’s a process of speed reading that involves usual ,searching the sentences for a
-the aim is to get an overall of a text and is done a much faster speed than normal reading eg
Summarizing
-writing a version(abbreviated) of a long passage, by taking the main points and giving out
less information ,this is done in one continuous paragraph ,the summaries usually shorter
paraphrasing
Scanning
-this is a fast reading technique meant to locate specific information eg looking up for word
in a dictionary
There is no need to read the whole dictionary or to understand the word except the ones you
Synthesisizing
-this is putting together ideas from the various sources you have consulted on a given topic
Sq3r
Question???????
You are employed as a communication embassy in Harare. You are not very familiar with the
Chinese language, you have been asked to host a high powered delegation, the embassy has
Discuss the non-verbal communication codes or cues that you should be aware of when
Non –verbal communication that will use to communicate with the Chinese.
4pages.
Reading
Sceming to overview
This is a very fast way of reading not every word is read. The general purpose is to get an
You will go through the material quickly and in addition define the main idea. Try to identify
how the material is organised, get an idea of the tone and intension of the writer. Normally
you will scheme fot 3 purposes that is preview to survey and to review the test.
An overview is a short description of a subject or situation that gives main ideas without
Scheming to preview this is done to get some idea of the content of a passage or text for
example an article in the shortest possible time. When we preview we have to answer the
following questions
3) How difficult does it look in order to answer the questions you have to read the
heading over the tittle, the chapter headings, the sub headings, opening and cruising
paragraphs. This way you will have a general idea of what is contained in the article
and you can determine weather or not it is relevant to what you are reading about or
SCHEMING TO SURVEY.
NAME: MAKUMIRE RONICA
COLLEGE NUMBER: PA /2015/138
COMMUNICATION SKILLS NOTES
We do this in order to get a matter or picture or outline of the material you have to
study in depth. You will need to fit in the details into a given framework in order to
2) Read the introduction. Usually writers of articles or books tell the reader were
they are going and how they are going to get there in the introduction.
3) Read the summary if it is there. This gives an overview of the main point.
4) Read the main herding’s and check if there are any further subheadings.
5) Pay attention to other techniques used by the writer to draw the reader’s attention
SCHEMING TO REVIEW.
-this is done as a revision strategy. You will have to read the material you have
already gone through, quickly and concentrate on the main points and leave out
Scheming to review is done shortly before an exam to revise work that less
previously done.
-you employing all the elements in under previewing and surveying, fix in the rest
of the test.
SCANNING.
IS something called search reading, it is the fastest reading technique and is used
to locate specific information within the text. Firstly, you need to have a clear idea
NAME: MAKUMIRE RONICA
COLLEGE NUMBER: PA /2015/138
COMMUNICATION SKILLS NOTES
of the information required and then allow your eyes to glance quickly over a text
Scanning does not evolve understanding the whole text, the secret is to
concentrate on the detail you require and not let your attention wonder to some
2) Hold the image of the item you are looking for in your mind.
4) Beware of the visuals in the material such as capital letters in the middle of
Survey
Question
Read
Review
Resight
Record
Study reading.
Study reading requires that you interact with the text rather than just reading
In study reading you will obviously start by scheming the material for and
SURVEY.
NAME: MAKUMIRE RONICA
COLLEGE NUMBER: PA /2015/138
COMMUNICATION SKILLS NOTES
- Note how the chapter or section you want to read its into the total plan of
of later chapters.
- B) note the major divisions or main topics of the chapter in order to decide
on the amount of work you are going to be over e.g. the main ideas of the
- They tell you about the key words and ideas of the chapter and how it is
organised.
QUESTION
- Ask yourself what you already know e.g. the meaning of the chapter tittle,
writer and how is it different from the main sources you have already been
used?.
- Ask the questions you would want answered as you proceed with your
reading.
- Bear in mind the questions you have asked and determine if they are being
the margins to help you identify the main points or parts that answer the
questions you have asked about. Select key words or phrases in the
sentences and paragraphs e.g. the most important words, the ones that
- You need to find the topic sentences on each paragraph. This is the
sentence that tells the reader what the paragraph is about. Make notes as
you read or shortly after you have finished, showing the relationship of the
- Identify linking words and connectors as these can sure the development
can be firstly and secondly , to sum up goes hand in hand with to conclude.
These linking words give you the general direction of the passage.
- Put your passage away and try and remember as much of what u have read
as possible.
- Answer the question you have set for yourself to see how much you can
Review
- Note the chronological order of the events, to see if you get these right
- In other words you are checking the corrections of what you were saying
- Now revisit all areas where you got the information wrong and re-read for
better understanding.
- Establish a relationship between the facts you are dealing with so that they
- You can even form your words to help you remember for example
ADIDAS
the passage, what you deem to be the most important facts should be on
your finger tips. The writing of notes on any given text is evidence that
you have already read the text and have the notes fore vision purposes.
15 May 2015
Communication
Mr Musara
Academic Writing
Complex
- The language of academic writing is relatively more complex than spoken language.
- Academic writing has longer sentences and words in comparison to spoken words.
- Written presentations or texts are shorter than oral presentations because in oral
presentations you have the opportunity to give examples while in written
presentations you stick to the text on paper.
- Written language is grammatically more complex than spoken
Formality
- Academic writing is relatively very formal. In general, the written essay or paper
should avoid
a. Colloquial words and expressions such as sort, stuff
b. Abbreviated e.g. cant
c. Two word verbs e.g. put off
d. Subheadings
e. Numbering, bullet points
f. Don’t ask questions
Precision
- In academic writing to present facts and figures precisely. We need to be precise
when we use information, dates or figures. We do not use a lot of people when we say
fifty million.
- Being precise is the quality of being very exact and correct.
Objectivity
- As we write an essay we need to be objective.
NAME: MAKUMIRE RONICA
COLLEGE NUMBER: PA /2015/138
COMMUNICATION SKILLS NOTES
- An objective is something you are trying hard to achieve based on facts rather than
feelings or beliefs
- In written language objectives are rather than personal
- It therefore has very few emotions. The main emphasis should be on the information
that you want to give and the arguments you want to make rather than you (self)
Accuracy
- Academic writing uses vocabulary accurately.
- Most subjects have words with specific meanings according to their context. In
academic writing you need to be accurate in your use of vocabulary
- Words often confused are:
1. All ready and already
2. Altogether and all together
3. Sight for seeing and cite, we have site (building site)
4. Advise- verb - and advice
NAME: MAKUMIRE RONICA
COLLEGE NUMBER: PA /2015/138
COMMUNICATION SKILLS NOTES
22 May 2015
Communication Notes
Mr. Musara
Topic : Preparing Oral Communication
Demographic Analysis
This is the study of observable characteristics in groups of people. And these are age, gender,
group membership, how educated they are,culture and ethnic background
NAME: MAKUMIRE RONICA
COLLEGE NUMBER: PA /2015/138
COMMUNICATION SKILLS NOTES
Age
- Find out whether your listeners are primarily young, middle aged or older.
- Are your listeners you peers or are you much younger or older.
- Nursery school teachers know that they must adapt to their young listeners
- They adapt partly by simplifying their vocabulary and shortening their sentences.
- There is need to recognize what captures their attention.
Gender
- Is the audience predominantly male or female
- Do your listeners maintain traditional gender role
- Certain topics concern females and are inappropriate to males.
Education
- How much do your listeners already know about the subject? Does their experience
allow them to learn?
- Knowing the educational back ground of your audience can guide you on the
language to use (vocabulary)
Questions to ask
a. Will the interests and concerns of the audience differ on the basis of thei education
level?
b. Will different educational levels influence how critical the audience will on your
evidence and argument?
c. Will the different educational levels relate to what the audience know about your
topic?
NAME: MAKUMIRE RONICA
COLLEGE NUMBER: PA /2015/138
COMMUNICATION SKILLS NOTES
29 May 2015
Communication Skills
Mr Musara
Cultural and ethnic background
- Nationality, race and the extents to which people identify to the particular culture or
sub culture are crucial factors in audience analysis
- Largely du to different training and experiences the interests, values and goals of
different cultural groups will also vary.
- Are members of your audience pre dominantly from a particular cultural group
- The concept of multi cultural society comes into play.
Group Membership
- Do your listeners belong to groups that represent special attitudes or identifiable
values.
- Are they part of a formal organization eg doctors, lawyers, soldiers, policemen,
teachers, dentists, lawyers, soldiers
Religion
- Religion permeates all topics and issues.
- Issues such as birth control, abortion, and divorce are closely connected to religion.
- Does your topic or purpose attack the religious beliefs of any segments of your
audience?
Psychological Analysis
- Social scientists and communication researchers have found it useful to divide people
into psychological groups on the basis of fundamental beliefs, attitudes and values.
NAME: MAKUMIRE RONICA
COLLEGE NUMBER: PA /2015/138
COMMUNICATION SKILLS NOTES
Beliefs
- This is a claim thought by people holding it to accurately represent the state of affairs
in the real world
- A belief asserts something is true or false in the world.
- Beliefs arise from first hand experiences, from public opinion, from supporting
evidence from authorities or even from blind faith.
- Some beliefs are called facts and opinions.
- Demonstrated beliefs you hold strongly are called facts.
- Facts are held with certainty
Opinion
- This is a belief held with low to moderate degree or less than powerful compelling
evidence.
- Lecture, group, demo,
NAME: MAKUMIRE RONICA
COLLEGE NUMBER: PA /2015/138
COMMUNICATION SKILLS NOTES
05 June 2015
Communication
Mr Musara
Attitude
- Attitudes are tendencies to respond positively or negatively to people, objects or
ideas. Attitudes are emotionally weighted, they express individual differences.
- Attitudes often influence our behavior. Therefore as a speaker you should consider
dominant attitudes of your listeners.
- Audiences may have attitude towards you because of your attitude.
Values
- These are the basic concepts organizing ones orientation of life.
- They provide a standard for judging the worth of thoughts and actions.
- These are habitual ways of looking at the world or responding to problems.
- Values include broad categories into which many specific attitudes are grouped
mentally.
12 June 2015
Communication
Mr Musara
Delivering oral communication
Vocalics
- Aim to speak naturally but orderly at the same time.
- Pay attention to your pitch and volume, pay attention to your tone. Most audiences
dislike a speaker who has a low tone, pitch and volume. Your tone will help create an
open and friendly climate.
Eye Contact
- It helps the establishing a relationship with the audience.
Gestures
- These gestures convey your beliefs and involvement with your topic. Use natural
gestures and avoid destructing mannerisms.
Posture
- A good posture conveys confidence
a. Stand tall
b. Face your audience
c. Allow closer contact with your audience
NAME: MAKUMIRE RONICA
COLLEGE NUMBER: PA /2015/138
COMMUNICATION SKILLS NOTES
Answering questions
- Feedback results in a two way flow of information so you need to set time for
questions.
- Questions may focus on clarification, elaboration or reputation
- NB: Be relaxed when you are answering a question and be natural during question
time.