ITAVIA M.

JACKSON
3429 Danbury Rd.| Richmond, VA 23234 | (804)803-2016 | Jacksoim@dukes.jmu.edu

EDUCATION
James Madison University – Harrisonburg, VA 5/2022
• Bachelor of Science in Communications, Public Relations Concentration
• Minor in Human Resources Development

VOLUNTEER EXPERIENCE
Student Volunteer
JMU Sports Properties/Learfield IMG College – Harrisonburg, VA 8/27/19 – 1/12/20
• Attended athletic events to provide customer service and run in-game advertisements
• Assist in help with set-up for clients on game days
• Record Bojangles advertisement video and edit for Football Promo videos
Student Assistant
Provost Office at James Madison University – Harrisonburg, VA 11/2018 – 1/2020
• Help run general industry related errands
• Help perform clerical duties, take memos, maintain files, and organize documents; photocopy, fax,
etc. as needed
• Assist in preparing information and research materials; create and maintain PowerPoint presentations
and Excel Spreadsheets
Ball Attendant
JMU Men’s and Women’s Soccer Teams – Harrisonburg, VA 10/ 20/ 19 – 10/ 27/19
• Assisted the Men’s and Women’s soccer team with equipment help such as soccer balls.
• Helped keep track of “out of bounds” soccer balls to keep the game in action

WORK EXPERIENCE
Student Worker, Supplemental Staffing
VCU Health – Richmond, VA 5/2020 – current
• Trained other student workers to use software such as IDX, Smart Console, and Raptor.
• Greeted patients and visitors to the VCU Health System and to assist them with obtaining accurate
directions and visitation passes
• Ensured that patients with restricted visitation are appropriately respected and visitor passes are issued
only to those visitors that have permission
Office Assistant, Sports Specialist
Northside YMCA – Richmond, VA 6/2016 – 8/2018
• Ensured quality improvement by monitoring and evaluating the sports program achievement against
target goals, recommending modifications that respond to member needs and interests and
participating in weekly staff meetings.
• Managed facilities and ensure a productive work environment and maintained an inventory of all
educational and recreation equipment and supplies in good order.
• Planned and implemented the schedule of activities and recreational events.

Retail Bank, Intern

Capital One – Richmond, VA 6/2016 – 8/2018
• Facilitated professional development workshops to existing employees and new hires
• Operated Camtasia video and audio editing to prepare and create learning materials for presentations
• Collaborated with other interns to update training documents and materials
CAMPUS INVOLVEMENT
• Director of Professional Development for PRSSA at JMU 2/2020 – Present

HONORS & CERTIFICATIONS

• Centennial Scholars Program Scholarship Recipient 8/2018 – 5/ 2022
• First Aid and CPR certified 4/2018 – 4/2020