Field Failure Analysis Data Capture

This Form’s purpose is to assist in the resolution of problems discovered in the field by capturing data
at the time of the failure in a pre-defined format.

GIS / HANDPIECE COOLING

THE SYSTEM REVERTS INTO STANDBY MODE WHEN THE HANDPIECE TEMP RISES ABOVE THE 15 THRESHOLD.

Tracking Data Date:

Failed Handpiece serial#: Laser serial#:
Location/Doctor: Technician name:
RMA#: Software Versions _________U5
_________U14
_________U25

SYMPTOM / SITUATION CHECKS (CHECK ALL THAT APPLY)

QUESTIONS FOR CUSTOMERS

 Goes into standby during long treatment (when laser umbilical is warm- legs& backs)?………… Yes No
 Goes into standby during short treatment (when laser umbilical is cool- armpits, faces)?..…….. Yes No
 Has customer ever seen E323 during treatment? …………….…..………………………. Yes No
 Has customer ever seen a E221 during treatment?…………………………....………….. Yes No
Sudden
 Has the problem progressed or did it show up all at once?……………………………….. Progressive
Temp< 80F
 What is the max temperature of the treatment room during a long case?……………….
Temp> 80F
 Make sure customer knows that monthly heat exchanger vacuum maintenance is
required
Please fill in with the operating conditions that cause the handpiece cooling problem if they are
not covered above
Notes:

FIELD SERVICE ENGINEER OBSERVATIONS

 Laser will not go into “Ready” mode at all?………………………………………………... Yes No
Clean
 Heat exchanger condition?……..……………………………………………………………. Dirty
Plugged
 System water level measured from top of reservoir (approx)…..………………… _______ inches
 Is there any water leakage from the handpiece?…………………………………………… Yes No
 Does room/system have adequate ventilation?…………………………………………….. Yes No
Black
 What style are the handpiece thermistor wires? Gold
Ribbon
 110v or 220v system?………………………………………………………………………… 110v 220v
VERIFICATION OF DEVIATIONS/FMI’S INCORPORATED INTO THE SYSTEM:
 Fan Speed Deviation
o Using an DMMr measure from FAN_PC testpoint to U1-1 on the Interconnect bd MEASURE VALUE
Ω

 Verify fan is model # 039202 (printed on top of fan hub)………………………….. Yes No

 What is the version fan control PIC, U14 on the Interconnect bd?……………………………. VERSION ______________

NOTES:______________________________________________________________________________________________________________
____________________________________________________________________________________________________________________
____________________________________________________________________________________________________________________

Altus P/N#90-200-0100 Rev A

HANDPIECE TESTS
 Record factory Temp-Offset written on handpiece bezel ……………………… Offset
Novram
 Record calibration offset from LaserBox(ServiceTools) NVRam calib screen…

HANDPIECE CONTINUITY
DETERMINES LEAKAGE BETWEEN THE THERMISTOR AND TEC COOLING UNIT AND THE METAL
SURFACES OF THE HANDPIECE. TURN INSTRUMENT OFF, DISCONNECT HANDPIECE FROM DISPLAY
BOARD, AND MEASURE WITH A QUALITY DMM. Min Value Max
 Measure the resistance between each leg of the thermistor leads to the metal
10MΏ OPEN
surface of the handpiece. Record the minimum value read……...
 Measure the resistance between each leg of the Tec supply leads to the metal
10MΏ OPEN
surface of the handpiece. Record the minimum value read……...
 Measure the resistance between the thermistor leads and the Tec supply
10MΏ OPEN
leads. Record the minimum value read……...

THERMISTOR CIRCUIT ACCURACY

 Display the “Set-Actual” handpiece temperature in the shot counter by
toggling Dip-Switch 7 on the Control PCB to “ON”.
 Turn the system on. Min Value Max
FSE
 When the temp display reads “04” measure the actual handpiece temperature
using an external isolated thermocouple applied to the handpiece gold tip 3ºC Factpru 5ºC
Record the temp of the external thermocouple………
FSE

 Unplug the Tec supply cable (J5 on display PCB) and allow the handpiece 14ºC 16ºC
Factory
temp display to rise to 15º.
Record the temp of the external thermocouple………
 Recalibration necessary?……………………………………………………………. Yes No
 Record new calibration offset if recalibrated………………………………….. ….. New Offset _________________________

COOLING PERFORMANCE VERIFICATION

THESE TESTS MUST BE PERFORMED WITH WATER AT ABOUT ROOM TEMPERATURE.
Arm load test
 Turn system on Min Value Max
FSE
 Allow handpiece to cool until display reads “04” “04”
 Rub gold tip on arm for 15 seconds and watch temp display N/A Factory 08º
 Record maximum temperature………………………………………………………

Countdown test
 Place a shunt or jumper wire across “shunt1” and “shunt2” on display PCB
(near J5). This forces max cooling, overriding the 4 deg control loop.
 Warm handpiece tip above 20C by rubbing on arm.
 Turn system on FSE
 Start timing when the display temp transitions from “21” to “20”
 Stop timing when the display temp transitions from “01” to “00” na Factory
34sec
 Record time at right Record the time in seconds……

SYSTEM TESTS
TEC SUPPLY CURRENT
DETERMINES MAXIMUM CURRENT CAPABILITY OF THE TEC SUPPLY.
Min Value Max
 With shunts 1 and 2 still in place, turn system on. FSE

 Measure the voltage across R64 on the Display board 330mV Factory
360mV
 Turn off system and remove shunts Record the voltage across R64……….

Min Value Max

Altus P/N#90-200-0100 Rev A

SYSTEM VOLTAGES 22vdc 30vdc
 Measure the Tec supply voltage at the Cathode of D40 on the Display bd.
Record the minimum value read…….. 4.9vdc 5.2vdc
 Measure the +5v supply voltage at TP4(Daughter bd)/TP15(Display bd). Yes No
Record the minimum value read……..
Do the values fluctuate at all?………..

FAN SPEED CONTROL Time Water Temp Fan Voltage

DETERMINES FAN SPEED/VOLTAGE/SYSTEM HEATING CHARACTERISTICS 0sec 22º 55vac
 Unplug the fan(J3 on the interconnect PCB) and connect DMM across J3 pins
on interconnect PCB to measure the fan voltage..
 Apply thermocouple to side of water reservoir to measure system water temp.
 Run at maximum Rep rate at 60J-30mS. Record each voltage step up with the
time running and reservoir water temperature.
 Stop recording and shut system off after water temperature reaches 45C.
 Fan supply should be at full voltage (between 115 and 125 VAC) if otherwise,
contact Tech Supt.
Record the voltage / temp / time of each fan voltage rise.……….

Note: the amount of fan voltage steps depends on the version

of fan control sw (U14) on the interconnect bd.
 Plug fan back in
 Run at maximum rep rate at 60J-30mS for 3 minutes
Reservoir Water temp__________
 After 3 minutes, measure the temperature of the water reservoir
 Measure the input airflow temperature by placing the thermocouple under the Air temperature_______________
system heat exchanger near the reservoir corner Difference ___________________
 Subtract air temp from reservoir temp. Difference must be less than 18C. If
otherwise, contact Tech Supt.
 Record maximum rep rate Max Rep Rate ________________

FACTORY TESTS ONLY

HIPOT TEST
HIPOT PARAMETERS: 150VDC/50UA
 Tie thermistor leads together and Hipot between the connected thermistor
leads and the diffusor………………………………………………………………… Pass Fail
 Tie Tec leads together and Hipot between the connected Tec leads and the
diffusor………………………………………………………………………………… Pass Fail

Altus P/N#90-200-0100 Rev A