2. C - Learning Resource Area 3. D - Practical Work Area 4. B - Institutional Work Area 5. A - Constextual Learning Area 6. a - 7. C - Maintenance program 8. D - Manufacturers manual 9. d - Manpower, material, methods, machine money 10. A - Deming 11. D - measuring performance 12. B - deciding changes to improve the process 13. B - second option 14. A - sorting 15. D - new option 16. C - sweep 17. C - keep it simple 18. d - 19. C - 6 20. TRUE 21. TRUE 22. FALSE 23. TRUE 24. FALSE 25. TRUE 26. FALSE 27. TRUE