77200V - IP Office™ Basic

Integration and Configuration

Course Introduction and

Overview

© 2018 Avaya, Inc. All rights reserved. Page 1

Housekeeping: Ground Rules
 Before we begin, let us discuss some ground rules for our session:
– Relax and be yourself
– Participate actively
– Keep our discussions on task

 Getting to Know You:

– Introduce yourself
– Name
– Experience
– What would you like to get out of this course?

 Please take a moment to introduce yourself:

– Instructor
– Participants

 Regarding the PDF documents within the Course:

– Participants can add their own notes directly in the PDF file, by clicking the “Add Sticky
Note” Button in the PDF reader or by using the short key (Ctrl+6)

© 2018 Avaya, Inc. All rights reserved. Page 2

Course Introduction
Welcome to the IP Office™ Basic Integration and Configuration course.

This course is intended for engineers who will be installing and configuring IP Office™
Platform Systems.

The purpose of this course is to provide implementation associates with the skills they
need to customize and administer an IP Office™ Platform solution. In addition, the
course provides the student with the opportunity to practice configuring the IP Office
system.

Practical exercise parts will complete the theory parts of the course and help you to
gain hands-on experience.

Additional information in the official documentation can be accessed directly from

within the Student Guide via hyperlinks. Please note that the contents of the enclosed
documents represent the March 2018 status. More up-to-date information can be
obtained in the online documents on the Avaya Internet pages.

© 2018 Avaya, Inc. All rights reserved. Page 3

Course Objectives
Upon completion of this IP Office™ Basic Integration and Configuration content,
participants should be able to:

 Identify the IP500V2 hardware and software components.

 Identify configuration settings using the IP Office Manager.
 Identify the IP Office 500V2 Editions and the different Server Editions.
 Identify the installation and ignition process for Server Edition.
 Understand how to use Web Management for Server Edition.
 Identify how to access Manager, Voicemail Pro Application, and One-X Server
using Web Management.
 Configure settings for users, hunt groups and trunks.
 Identify installation requirements for IP Office applications.
– Hardware, software and licensing requirements
– IP Office Manager configuration settings, including Offline configuration.
 Describe the VoIP basic functionality

© 2018 Avaya, Inc. All rights reserved. Page 4

Course Objectives (continued)
Upon completion of this IP Office™ Basic Integration and Configuration content,
participants should be able to:

 Understand the configuration of SIP and IP Endpoints.

 Understand the use of System Security and the different access levels.
 Identify the use of System Alarms.
 Explain different monitoring and analysis methods using System Status Application
(SSA) and Monitoring for trouble shooting.
 Describe the use of the Application Server.
 Identify the features of VoiceMail Pro.
 Configure Call Flow in the Voicemail Pro.
 Summarize the functionality of one-X® Portal.

© 2018 Avaya, Inc. All rights reserved. Page 5

Course Objectives Summary
 Additional information in the official documentation can be accessed from the
Student Guide via hyperlinks provided. All links in this Student Guide refer to
complete versions of the documentation. This means that you may have to scroll
down to find the requested information.

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Course Schedule

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Course Schedule
 This is a five-day session designed to give you hands on experience with the
IP Office™ Basic Integration and Configuration.
Please keep in mind this agenda is only a guideline.

Day One:
 Chapter 1: Avaya IP Office™ Platform 500V2 System Overview
– IP Office System Components
– Telephone Overview
– Startup
– IP Office Manager Exercise 1: Install Manager,
Exercise 1B: Install IPO Security Certificate
– IP Office 500v2 Upgrade
– IP Office 500v2 Licensing Exercise 2A: IPO Remote Licensing
– SD-Card Embedded File Management Exercise 2B: IPO Local Licensing
– System SD-Card Backup and Restore

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Course Schedule
Day One (continued):
 Chapter 2: Avaya IP Office™ Platform Server Edition
– Server Edition Introduction
– Server Edition Select Mode
– Installation Requirements
– Installing a Server Edition

Day Two:
– Web Management Exercise 3A: Web Management
Exercise 3B: Install Security Certificate for WM
– Manager, Server Edition Mode
– Server Edition Licensing and WebLM update
– Resilience (WebRTC Resiliency), Backup, Restore and Upgrade

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Course Schedule
Day Two (continued):
 Chapter 3A: IP Office Configuration Wizard with IP Office v 11.0
– Introduction
– Configuration Wizard Overview
– Configuration Wizard – Day 1 Operation
– Configuration Wizard – Day 2 Operation
– Availability of Wizard tasks for IP Office modes
– Configuration Wizard Dashboard – Day 1
– Setting up the Tiles – Day 1
– Saving Day 1 Changes
– Configuration Wizard Dashboard

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Course Schedule
Day Two (continued):
 Chapter 3B: Basic Configuration
– Basic System Settings
– Time Profiles Exercise 4: Time Profiles
– Extensions and Users Exercise 5A: Extensions and Users + SIP
User
– Avaya Equinox Client Exercise 5B: Install Avaya Equinox Client

– Hunt Groups Exercise 6: Hunt Groups

– Short Codes Exercise 7: Short Codes

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Course Schedule
Day Three:
 Chapter 3B: Basic Configuration
– Lines and Trunks
– Outgoing Call Routing
and Alternate Route Selection (ARS)
– Incoming Call Routes

 Chapter 4: System Customization

– Agents and Hot Desking Exercise 8: Agents and Hot Desking
– User Rights and Templates Exercise 9: User Rights and Templates
– Mobility Call Control and one-X® Mobile
– Offline Configuration

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Course Schedule
Day Three (continued):
 Chapter 5: IP Office User Applications
– SoftConsole / Receptionist
– Avaya IP Office Web Client Exercise 10: Launch IP Office Web Client
– Feature Overview
– Prerequisites and Configuration
– Platform Support
– Troubleshooting

 Chapter 6: IP Office™ Platform Service Tools, Security and Alarms

– System Status Application (SSA) Exercise 11: System Status Application (SSA)
– Security Administration Exercise 12: Security Administration
– System Alarms

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Course Schedule
Day Three:
 Chapter 7: VoIP Endpoints and Trunks
– VoIP Endpoints
– Operation of Avaya IP Phones
– Creating IP Extensions and Users Exercise 13: Creating IP Extensions and
Users
– Configuring SIP Terminals
– Configuring SIP Trunks
– Monitoring Exercise 14: Configuring SIP Trunks
Exercise 15: System Monitor

– Additional: SIP Basic Knowledge Test: Introducing the SIP Online Test preparing
students for upcoming trainings.

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Course Schedule
Day Four:
 Chapter 8: Voicemail
– Feature Comparison
– Configuring IP Office
– Embedded Voicemail
– Voicemail Pro (for Windows)
– Announcements Exercise 16: Announcements

 Chapter 9: UCM and Application Server

– Unified Communication Module (UCM)
– Application Server Overview

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Course Schedule
Day Four:

 Chapter 10: Voicemail Pro (on UCM, Application Server and Server Edition)
– VoiceMail Pro Interface Exercise 17: Voicemail Pro Client
– Structure and Sequence of Call Flows
– Settings for Users and Groups
– Importing call flows Exercise 18: Importing call flows
– Actions, Variables & Conditions
– Call Flows and Auto Attendants Exercise 19: Call Flows and Auto Attendants

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Course Schedule
 Day Five:
– one-X® Portal Exercise 20: Configure one-X® Portal
– one-X® Portal Conferencing Exercise 21: one-X® Portal Conference
Additional Exercise for: IP Office Configuration Wizard

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