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LENORA ENGINEERING LTD

ACCOUNT AND FINANCE DEPARTMENT

QUALITY OBJECTIVES DOCUMENT

(ISO 9001:2015)

Code: DEL/QOD/ AFD

Version: V-01
Date of version: 10th June, 2019
Created by: ACCOUNT AND FINANCE DEPARTMENT
Approved by: EXECUTIVE DIRECTOR OPERATIONS
Confidential? Yes Or No: YES (for authorized account and finance department staff only

and any top Management)

Change History
Date Version Created by Description of change

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TABLE OF CONTENTS
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1. PURPOSE, SCOPE AND USER ………………………………………..……..4

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2. REFERENCE DOCUMENTS………………………………………………….4

DEFINITION OF QMS SCOPE……………………………………………….4

3. A. QUALITY OBJECTIVES…………………………………………………. …..4

B. PLANNING TO ACHIEVE QUALITY OBJECTIVES………………. .. 5-7

4. VALIDITY AND DOCUMENT MANAGEMENT…………………………….8

1. PURPOSE, SCOPE AND USERS

The purpose of this document is to clearly define quality objectives of ACCOUNTS AND
FINANCE department.

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Users of this document are members of Account and Finance department. Performance
evaluation team and members of the project team implementing the QMS.

1. A. QUALITY OBJECTIVES
S/N QMS SUCCESS FACTOR DEPARTMENTAL OBJECTIVES

1 Product conformity To ensure efficient records, account for all

expenditures and overall company targeted
revenue are achieved 100%

2 Customer satisfaction To ensure that complaint/request brought to

the department and step are taken to resolve
within the minimum possible time of 24hours

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3. B. PLANNING TO ACHIEVE QUALITY OBJECTIVES

OBJECTIVE: To ensure efficient records, account for all expenditures and overall
company targeted revenue are achieved 100%
When to do it (Targeted completion time or
What to do (revenue Who to do it date) Required
Task Deliverables
S/N expected and proposed (individual(s) resources/
(expected outcomes) Start
expenditure) Responsible) Duration estimated cost
Date End date (days)

2.

OBJECTIVE: To ensure that complaint/request brought to the department and

step are taken to resolve within the minimum possible time of 24hours.

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Who to do it Required
What to do (Improvement Task Deliverables When to do it (Targeted completion time or
S/N (individual(s) resources/
Task or activity steps) (expected outcomes) date)
Responsible) estimated cost

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4. Validity and document management

This document is valid as of 10th June, 2019.

The owner of this document is ACCOUNT AND FINANCE DEPARTMENT who must
check and, if necessary, update the document when the need arises.

When evaluating the effectiveness and adequacy of this document, the following criteria need
to be considered:

 Stagnancy in organization’s performance

 Changing operational environment
 Changes in services

Head …………………………………………….

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