Janna Corporate

Memorandum for Usability Testing

To: Sharon Christian
From: Ayannah Peterson

I will be observing my volunteer in person. I welcomed my user by saying “I will

be conducting a Usability test for Asana”. My methods were to watch and
guide when the participants asked for assistance. In the future I will also
mention Asana is a business collaborative tool.  The instructions were not clear
enough for the participant, I will go back and edit them. The total time for the
first test was 2 minutes and 10 seconds. The second test was 1 minute 8
seconds. There were a few errors with my instruction, I did not give enough
information to the participant. The user was uncomfortable with the tool and
was unsure of how it was used. The user did not like their experience. The user
had challenges understanding the tool and the type of test being conducted for
it. I expected the user to go through the instruction sheet with ease because I
thought I gave enough background information, but we ran into trouble on the
site from the instructions. I will be giving more information initially on what a
Usability test is and the purpose. I will also mention Asana is a business
collaborative tool.  They were unclear to the participant so i will add scroll
down or to the left for future users. The usability test results were not as
expected but I will be improving the usability test to make it easier for the next
user.
 Grading Criteria for Informal Proposal & Usability Test Script

Component Criteria Complete or Not

Complete

Usability Test Memo Formatted as a one-page Complete

memo that matches the
group transmittal memo
format from the report.

Description of the test Complete

that was run: how did
you welcome your user?
What questions did you
ask? what were your
methods for conducting
the test?
The results of conducting Complete
your test: discussion of
errors and time on task
by user
The results of conducting Complete
your test: what
challenges did the user
have? what did you
expect your user to do v.
what they did

The results of conducting Complete

your test: how did the
users rate or describe
their experience?

Changes made: discuss Complete

what changes you made
to your instructions.

Changes made: discuss Complete

why, pointing to the
results of your usability
test