WELCOME TO

E-BUSINESS AND E-MAREKTING PRESENTATION

I am very happy to have this chance to give my

presentation. Before I start my speech, let me introduce
myself first. My name is Farhan , a student of
LTUprogram in bac . Here , I will be discussing the
content which will included in my final report . OK,so let’s
start.

SCENARIO :
In this slide I will discuss about the reason why choose
this topics

I HAVE Choosen scenario 3 ,

Scenario 3 is mainly about The ecommerce company
Amazon and they use their customer service and
support to enhance its relationship with customers
Furthermore I waill discuss in the final report about the
effectivness of their crm strategy . Basically the maim
focus of the scenario is CRM.

I think this scenario is very promising for me in the long

run and same goes for the viewers as well .
 Truth to told, I am very familiar with this topics .
Through this presentation I will able to provide in depth
knowledge about this particular topics to viewrs and : -

The intergration of all these 4 parts will be leading

towards a successful

I have resased a lot in the past few weeks for coming up

with all the relevant articles and topics that could help to
elevate my research .

My literature review has been divied in to 4 parts .These

4 topics are different one another interm of meaning or
impacts towards crm .

Electronic Customer Relationship Management, is an

integrated online sales, marketing and service strategy
that is used to identify, attract and retain an
organisation's customers.