Grade 11 (ICT)

Computer Systems
Servicing
Module 3: Week 3
Install and Configure Operating
System and Peripherals
 INTRODUCTION
Install and Configure Operating System and Peripherals
This module was designed and written with you in mind. It is here to help you master the
nature of Computer Systems Servicing NC-II. The scope of this module permits it to be
used in many different learning situations. The language used recognizes the diverse
vocabulary level of students. The lessons are arranged to follow the standard sequence of
the course. But the order in which you read them can be changed to correspond with the
textbook you are now using.

The module is composed of one lesson with the following contents:

1. Installation of Operating System
a. Windows Server 2008/higher version
b. Windows XP/7/8/10
2. Install and configure peripherals/devices
3. Install /Update Operating System

After going through this module, you are expected to:

1. Install operating system and drivers for peripherals/ devices:
TLE_IACSS9-12ICCS-IIa-j-30
1.1.install Operating System (OS) in accordance with established
installation procedures and to comply with end-user requirements;
1.2.install peripherals/ devices in accordance with manufacturer’s
instructions and/ or OS installation procedures;
1.3.configure peripherals/ devices in accordance with manufacturer’s
instructions and/ or OS installation procedures;
1.4.access OS and drivers’ updates/ patches in accordance with
manufacturer’s recommendations and requirements;
1.5.install OS and drivers’ updates/ patches in accordance with
manufacturer’s recommendations and requirements; and
1.6.check the quality of the work undertaken in accordance with
established procedures.
 PRE TEST
Multiple Choice. Read and understand each item carefully. Choose your answer
and write only the letter of your answer on a separate sheet of paper

1. You are the technician for your company and you are about to replace
Windows 7 with Windows 8. You need to prepare the computer for the upgrade,
how are you going to do this?
a. Install any new device drivers
b. Back up all important files
c. Download any application updates
d. Back up Internet Explorer favorites
2. You have been asked to install Windows 7 on a computer currently running
Windows XP. You first need to verify whether the system can run the new
operating system. How are you going to do this?
a. You should make sure your computer meets or exceeds these standards
before you start the upgrade process.
b. You should contact the vendor and ask for an upgrade.
c. You should see if the operating system is not corrupted to install the new
version.
d. You should format the drive first, then install the new version.

3. You are installing the Windows 7 Operating System and you have a SCSI
hard drive installed. How would you install the device drivers?
a. Press F6 when the operating system starts loading
b. Click on the Load Driver button where partitioning is done
c. Press F8 during boot
d. Click on the Load Windows 7 Drivers Only button

4. You have just unpacked a system with a preinstalled copy of Windows

Server R2 and no recovery disc. How can you create a recovery disc?
a. Run Windows Backup
b. Use the recovery disc creation program provided by the vendor
c. Buy a full copy of Windows Server R2 to use as a spare
d. You must order a recovery disc from the vendor

5. You need to install the Windows 8 Operating System in a friend's computer.

Upon arrival, you noticed that the system is an old model. How are you going
to install the operating system?
a. Format the hard drive
b. Verify that the hard drive is large enough
c. Check Windows 8 Compatibility Center
d. Run CHKDSK to check the hard drive

6. You are about to begin an upgrade of Windows 7 workstation. How are you
going to do this?
a. Verify that the computer meets the minimum requirements and back up
the existing data on the hard drive prior to running the upgrade
b. Install the upgrade in the workstation and delete all temporary files.
c. Open the hard disk drive first, then remove the jumper settings, and put
it back in, then install the upgrade in Drive D
d. Check if the windows product key is authentic, then run the upgrade
and restart the workstation.
7. Why do we need an operating system?
a. Because an operating system manages
b. Because an operating system manages
c. Because an operating system manages
computer
d. Because an operating system manages
the software in a computer
the hardware in a computer
all the hardware and software in a
the output in a computer

8. What shortcut key is used to save and exit the changes made in BIOS
configuration settings?
a. F2
b. F10
c. F5
d. F8
9. These are small software programs that help the operating system use the
device.
a. Peripherals
b. Drivers
c. Applications
d. Software
10.Which of the following is the physical equipment like monitor, mouse,
system unit, and other tangible parts in a computer system unit?
a. Computer Software
b. Computer Hardware
c. Computer System
d. Computer Unit
11.What does the acronym NIC mean?
a. National Internet Card
b. Network Internet Central
c. Network Interface Configuration
d. Network Interface Card
12.If you see a message saying “Press any key to boot the CD.” for the first time
and you fail to do so, what do you think will happen?
a. The computer will restart.
b. Set up inspecting your system will appear.
c. It will be prompted to BIOS setup.
d. It will return to the boot menu.
13.When the folder copy phase is completed, your system will reboot. What are
you going to do if you see the message, “Press any key to boot from CD”?
a. Press any key
b. Do not press a key
c. Reboot the system
d. Eject the CD
14.Where do we typically install the operating system?
a. Drive C
b. DVD
c. External Drive
d. Floppy Drive
15.What is the most important program in a computer that manages all of the
other application programs on a computer?
a. Application Software
b. Operating System
c. Multiprocessing
d. Operating Space
Install and Configure Operating System and
Peripherals

O perating system or what we call OS is one of the essential factors which allows users to
interact directly with the computer in order to have the best computer-generated output. This is
also the most important program that manages all other application programs on a computer.

W ithout an operating system, every application would need to include its own user interface,
as well as the comprehensive code needed to handle all low- level functionality of the underlying
computer, such as disk storage, network interfaces, and so on. Considering the vast array of
underlying hardware available, this would vastly bloat the size of every application and make
software development impractical.1

T his module will teach you how to install an operating system of any version of Windows and
to update system device drivers and peripherals. This will also help you to configure peripherals
and devices installed in your computer system.

Review
Before we proceed to the new competency to be taught by this module, let us first review what has
happened in the previous module on creating a bootable device. The following are the steps in
creating a bootable drive, you are to rearrange the following steps by putting numbers on the left
side shape to indicate the order of precedence. In each step, put comments under it on what have
you remembered upon performing this particular step in the previous module. You can describe
the length it takes to finish the given steps, its degree of difficulty, the screen appearance, and the
competency being asked. These will then help you perform the required competency in this
module. Do this activity on a separate sheet of paper

Click the Start button to begin the process. You'll be prompted with a
warning that all data on the UFD will be destroyed.

Insert the USB flash drive and launch Rufus.

Click the Log button to open a side window and save the output details
Click the optical drive button next to the Create a bootable disk using
checkbox

Double-check the external drive to verify the files were copied over
Process Questions:
1. Do you still remember the steps you performed in the previous module?
2. How well did you do in this activity?
3. Why is bootable device important in computer configuration?

Bootable drives are essential in configuring the computer system and in connection
with this new module on installing the Operating System saved in the bootable disk
you have made in the previous module. This time, we will learn how to use that
device in installing an operating system.

ABSTRACTION
Here is a starter for you! To begin with our lesson, below is a diagram/ cycle of
Operating System Placement. This diagram tells you how this module would run,
and how operating system affects the cycle. You are to observe and try to
understand the flow of the diagram. Follow the arrows leading to another
placeholder. In every placeholder / rectangular box, you are to discuss how this
affects or how it relates to the next placeholder / rectangular box it is connected
with and so on. Or just simply explain the concept of the Operating System to the
User, Application, and Hardware. You will be graded using the rubrics below and
will be able to get the highest possible score of 30 points in this primer.
Operating System Placement

USER

APPLICATION

OPERATING SYSTEM

HARDWARE
 Indicators Excellent Good Fair Score
10 8 6
Content Response Response Response
includes includes includes
answer to the answer to the answer to the
question. The question. The question.
answer is answer is
supported by supported by
a well readings from
developed the above
readings from discussion.
the above
discussion.
The
Indicators Excellent Good Fair Score
10 8 6
justification is
well presented
Mechanics There is use of There is use of There is use of
Standard Standard Standard
English English English
grammar, grammar, grammar,
spelling, spelling, spelling,
punctuation, punctuation, punctuation,
and and and
capitalization capitalization capitalization.
throughout the throughout the
response. response.
Technicality An explanation An explanation There is an
stating the logic for the answer is answer but
behind the provided with the logic is
answer is each scenario somewhat
provided with shuffled.
each scenario

TOTAL
Process Questions:

1. What is the relationship of the user to the whole operating system?

and to the software applications?
2. Can the hardware act without a software? Explain briefly
3. How are we going to make the cycle flow smoothly?

The flow above is the overall concept of this module which you are going to master.
As you turn over the next pages, you will be able to be proficient in installing the
operating system and how to configure it.

WHAT IS OPERATING SYSTEM AND PERIPHERALS

A computer is a system composed of two major components: hardware and
software. Computer hardware is the physical equipment like monitor, mouse,
system unit, and other tangible parts. While the software is the collection of
programs that allows the hardware to do its job.

Computer software is divided into two broad categories: the operating

system and application programs. Application programs use computer hardware
to solve users’ problems. The operating system, on the other hand, controls access
to hardware by users. It is an interface between the computer hardware and the
computer user.
Before the installation of operating system, you must be aware of the
minimum requirements of computer hardware that is compatible with the
operating system to be installed. One must follow the system’s requirements to
have an efficient computer system. 2
It is significant to have prior knowledge about the specifications or “specs” of
your computer. Specs is a list of the key components that make up the computer.
It is provided as a consumer’s guide and helps them decide which parts or features
they need. The list below shows the minimum requirements for installation:
a. Pentium 233 Mhz or compatible processor or faster; 300MHZ or faster
recommended
b. 64MB of RAM minimum; 128MB or more recommended
c. 4.3 GB hard disk drive storage or more
d. CD-ROM or DVD-ROM
e. Super VGA (800 x 600) or higher-resolution monitor
f. Keyboard
g. Mouse

You can check the computer specification by clicking run, type MSINFO32
and press enter.
Preliminary Steps Prior to Installation of Operating System
Step 1. Turn your computer on then press Del or F2 (it depends on your
computer’s main board) to enter the system BIOS.

Step 2. Go to Boot menu and choose Boot from CD/DVD or bootable flash

Step 3. Press F10 to save the configuration and exit BIOS then reset your
computer that the installation media is inserted in the computer

A. Windows Server 2008 R2 Installation

Step 1. Insert the installation media for Windows Server 2008 R2. After the installer runs, the
install windows screen appears

Step 2. Enter language and other preferences. Click Next.

Step 3. Click Install now. The setup begins. The installer prompts to select an
operation system.
 Step 4. Select Windows Server 2008 R2 (Full Installation) and click Next.

The installer prompts to read the license terms.

Step 5. Read the license terms. If you agree to the license terms, select I
accept the license terms and click Next.
Step 6. The installer asks you which type of installation. For a new
installation, click Custom (advanced).

Step 7. The installer asks for disk location information. Make your selection
based on the specific instruction and click NEXT
. Step 8. The installation begins.
Step 9. The installer prompts to change the password. Click OK.
 Step 10. Enter a new password, re-enter password to confirm it, and
click the right-arrow. Use alphanumeric with symbol password to enter.

Step
11.
After
you
click
OK on
the
 confirmation screen, the operating system prepares your desktop

Step 12. The initial configuration tasks window appears by default. Windows Server prompts for
activation information. Enter the product key and click Next
 ***Then, you are done installing Windows Server R2. This windows version is
needed in Computer System Servicing NC-II National Assessment and to the other
part of this modules in CSS.

A. Windows 10 Installation

Step 1. Insert the installation media for Windows 10. This may require
modifying the boot order in your PC’s BIOS. After the installer runs, the Install
Windows screen appears. If you fail to press any key, system will restart. So,
you will need to restart again your unit.

Step 2. On the Windows Setup screen, select your language, time, and currency format, and
keyboard layout. Click Next to continue.
Step 3. When you reach the installer screen, select “Install Now” and follow the
instructions to install Windows 10 on your PC.

Step 4. When you see the Activate Windows screen, you will need to either enter
a key or skip it. You may not see this screen if Windows 10 automatically detects
a key associated with your PC’s hardware.
 a. If you’ve never installed and activated Windows 10 on this computer
before, enter your Windows 10 key here. If you don’t have one, but you
have a valid Windows 7, 8, or 8.1 key, enter it here instead.
b. If you’ve previously taken advantage of the free Windows 10 upgrade offer
on this PC, click “I don’t have a product key”. Windows will automatically
activate with a “digital license” associated with your PC’s hardware on
Microsoft’s servers once it’s installed.

Step 5. When you reach the “Which type of installation do you want?” screen, click
“Custom” to perform a clean installation and remove everything on your PC. (If you want
to upgrade your existing installation, you can click “Upgrade”.)

Step 6. On the next screen, select the hard drive you want to install Windows
on and erase it. If you have multiple partitions on that drive, you may want to
erase those as well.

Warning: When you delete a partition, you’re also deleting all the files on that
partition. Be sure you have backups of any important files before doing this!
When you’re done erasing partitions, you should have a big block of “Unallocated
 Space”. Select that, click “New”, and once it’s formatted your drive, click Next.

Step 7. Windows 10 will install itself, and may restart few times during this
process. When it’s done, you’ll see the normal setup interface you see when
setting up Windows 10 on any new PC, where you can add user accounts and
adjust various settings.

You are now done installing Windows 10 operating system.

A. Windows 7 Installation

Step 1. Insert the installation media for Windows 7. This may require modifying
the boot order in your PC’s BIOS. After the installer runs, the Install Windows
screen appears.

Step 2. On the Windows Setup screen, select your language, time, and
currency format, and keyboard layout. Click Next to continue.

Step 3. Click Install now.

Step 4. Check I accept the license terms and click Next.

 Step 5. Click Upgrade if you already have previous Windows version or
Custom (advanced) if you don’t have previous Windows version or want to
install a fresh copy of Windows 7.

Step 6. (Skip this step if you chose Upgrade and have only one partition) Select the drive where
you want to install Windows 7 and click Next. If you want to make any partition, click Drive
options (advanced), make the partitions and then click Next.

Step 7. It will now start installing Windows 7. The first step, (i.e. Copying
Windows files) was already done when you booted the Windows 7 DVD so it
will complete instantly.

Step 8. After completing the first step, it will expand (decompress) the files that it has been copied.
Step 9. The third and fourth step will also complete instantly like the first
step.
Step 10. After that, it will automatically restart after 15 seconds and continue the setup. You
can also click Restart now to restart without any delays.

Step 11. After restarting for the first time, it will continue the setup. This is the last step so it will
take the most time than the previous steps.
Step 12. It will now automatically restart again and continue the setup. You can click Restart now
to restart without any delays

Step 13. Type your desired username in the text-box and click Next. It will automatically fill up the
computer name.

Step 14. If you want to set a password, type it in the text-boxes and click
Next.

Step 15. Type your product key in the text-box and click Next. You can also skip this step
and simply click Next if you want to type the product key later. Windows will run only for 30 days
if you do that.
Step 16. Select your desired option for Windows Updates.

Step 17. Select your time and click Next.

Step 18. If you are connected to any network, it will ask you to set the network’s location

Step 19. Wait until system prepares your desktop.

 If you will be installing dual operating system in your unit, you need to
partition first your hard drive. After that, you need to install the first operating
system on your 1st partition; the other OS to the 2nd partition.

E. Install Peripherals and Devices

The peripheral devices are those devices which are connected to the computer
and it helps the computer function. These devices contain both the input
devices, which are used to give command to the computer and the output
devices, which help computer showing the result to the user. 3

1. Input Devices
a. Mouse
It is one of the most common devices that one would find on a desktop. It is
normally plugged with the USB connection. It would be connected through the
PS/2 port which is located on the back of the computer. This device doesn’t need
installing a driver because this is a Plug N Play Device (PnP).

b. Keyboard
It is the famous device that is being used today and it is connected
through a USB connection at the back of the computer. Old keyboards
used to have the PS/2 connection with them. This device doesn’t need
installing a driver because this is a Plug N Play Device (PnP).

c. Scanner
The scanners have the ability to turn the paper's image into a digital one
hence sending the data from one place to another while keeping the same
paper with us is now an easy task and the data can be sent more easily
through the internet. The scanner usually has a CD installer with it use
the CD to install the device driver look for the file “Setup.Exe” and follow
the instructions associated with it.

d. Game pad
Game pad is a wonderful thing for the gamers. It allows gamers to have
some control over their gaming experience. This usually has a CD
installer with it. Use the CD to install the device driver look for the file
“Setup.Exe” and follow the instructions associated with it.

e. Joysticks
It is the gaming input which is widely used. It is a stick which has many
buttons on it. This usually has a CD installer with it. Use the CD to
install the device driver look for the file “Setup.Exe” and follow the
instructions associated with it.

f. Digitizer
The digitalizing pad has some specialized pins that allow the user to draw
on it very carefully and accurately. They are for those who have got some
artistic abilities and they are installed with the driver.
2. Output Devices

a. Printers
If one has the data on the computer, it is obvious that he has to take it
out of the computer. Printers have various types and the laser printers
are the most famous type since they print really good. For printers, there
is much software and one must install the appropriate drivers to get
them work. The configuration of the pinner can be done manually once it
is connected to the computer. Again, just look for the “setup.exe” file in
the installation disk.

b. Speakers
many of the features which are used by us are mainly related to the
audio. Even while watching the movie or some educational video, hearing
the voice is a really important part and for that purpose, one needs the
speakers. This doesn’t need a driver to run, instead just plug in the
device at the back panel of the PC with a green pin and that’s it.

c. Display devices
One of the most integral parts of the PC is the display devices that are
used. Human beings need to see that what's going on the operating
system and to get in touch with the interface, they must have some
display device that can show them the appropriate amount of data. This
can be installed using the “setup.exe” file associated with the device disk.

d. NIC Network Interface Cards

These are used to connect your computer to the network or the internet.
To run this device, it needs a driver. Again, to install the driver, use the
“setup.exe” file in the installation disk.
F. Install Drivers’ Updates and Windows Update

Driver updates for Windows, along with many devices, such as network adapters,
monitors, printers, and video cards, are automatically downloaded and installed
through Windows Update. You probably already have the most recent drivers, but if
you'd like to manually update or reinstall a driver, here's how:

1. Update the device driver

a. In the search box on the taskbar, enter device manager, then
select Device Manager.
b. Select a category to see names of devices, then right-click (or press
and hold) the one you’d like to update.
c. Select Search Automatically for updated driver software.
d. Select Update Driver.
e. If Windows doesn't find a new driver, you can try looking for one on
the device manufacturer's website and follow their instructions
2. Reinstall the device driver
a. In the search box on the taskbar, enter device manager, then
select Device Manager.
b. Right-click (or press and hold) the name of the device, and
select Uninstall.
c. Restart your PC.
d. Windows will attempt to reinstall the driver.
e. Windows Update
f. Select Start > Control Panel > System and Security > Windows Update.
3. Install Windows Update

a. In the Windows Update window, select either important updates are

available or optional updates are available. The system will automatically
check if there's any update that need to be installed, and display the
updates that can be installed onto your computer. Please note the update
number that you can download.

b. Select the Download Center link, type the update number in the
[Search] box (e.g. 2286198) and then click on the search icon or press
the Enter key on your keyboard.

c. Microsoft Download Center will automatically search for all contents

related to the update number you provided. Based on your operating
system, select the Security Update for Windows.

d. Select Download in the download page for KB2286198. A window

showing File Download appears, select Open to install the file
automatically after downloading.
Independent Activity 1
Now, with these words at hand, can you be able to define them using your own
words? And what is its role in installing operating systems? You will be graded
using the rubrics for your explanation. You are to get the highest possible score of
30 points in this activity.

Indicators Excellent Good Fair Score

10 8 6
Content Response Response Response
includes includes includes
answer to the answer to the answer to the
question. The question. The question.
answer is answer is
supported by supported by
a well readings from
developed the above
readings from discussion.
the above
discussion.
The
justification is
well presented
 Mechanics There is use of There is use of There is use of
Standard Standard Standard
English English English
grammar, grammar, grammar,
spelling, spelling, spelling,
punctuation, punctuation, punctuation,
and and and
capitalization capitalization capitalization.
throughout throughout
the response. the response.
Technicality An An There is an
explanation explanation answer but
stating the for the answer the logic is
logic behind is somewhat
the answer is provided with shuffled.
provided with each scenario
each scenario
TOTAL

Independent Assessment 1. Let’s Identify!

After the activity above, let us now have a brief assessment of the knowledge about
the activity you have done. Read and understand each statement carefully. Write
your answer on a separate sheet of paper.

1. are small software programs that help the operating

system use or “drive” the device.

2. is the most important program that manages all other

application programs in a computer.

3. is the default location where operating systems is installed.

4. is a list of the key components that make up the

computer. It is provided as a consumer’s guide and help them decide
which parts or features they need.

5. is the most popular operating system in the world.

Independent Assessment 2. Time for A’s
Have you finished the activity on a fast phasing? How many tries have you done in
the activity above in order to perfect the competency? You’re doing great! Now is
another assessment for you to answer in relation to the above activity, this will
deepen your understanding in installing, configuring and updating device drivers,
and operating system. Use a separate sheet in answering this assessment. Select
your answer from the box below.

Windows UpdateGraphics Driver Sound DriverBIOS Ethernet Driver Operating

Input DeviceOutput Device
System
WindowDrivers Multimedia Device

Windows 7

1. This is a program that controls how your graphic components work with the rest
of your computer

2. This program connects your computer to a network or other computers

3. This is a driver that is required to interact with particular pieces of

computer Sound hardware.

4. This is a Microsoft service for the Windows 9x and Windows NT families of the
operating system, which automates downloading and installing Microsoft device
drivers and software

5. This is a software that communicates with the hardware and allows other
programs to run.

6. This is computer program embedded on a chip on a computer's motherboard

that recognizes and controls various devices that make up the computer.

7. This is computer hardware that is used to enter data for processing.

8. This is any hardware device used to send data from a computer to

another device or user.

9. This is an electronic device used to store and experience multimedia content.

10. This is a computer display screen in a system that allows multiple viewing
areas as part of a graphical user interface.
 Windows Server 2008 R2/7/10/ Installation
Note: You will use the flashdrive that you have made bootable in the previous
module. Use this in performing this task. You will install an operating system on
any computer unit available. You have a choice of which operating system to
install. You are to get the highest possible score of 50 pts in this activity. And must
have at least 80% of the task to pass the unit.

Equipment: Computer system unit

Materials: Windows Server 2008 R2/7/10 Installer

Procedure:
1. Create the following partitions:
C:\> - 19 GB
D:\> - 10 GB
2. Install the Operating System (OS) on Drive C.
3. Name your computer with your first name.
4. Apply Windows update after installing the OS.
5. Observe OHS while doing the above task.

You will be assessed using direct observation and criteria indicated in the
score card below.
Performance Score Card
CRITERIA 10 8 6 SCORE
Excellent Good Fair
Pre-work Student submitted Student was partially Student submitted
identification the complete pre- able to complete pre- the complete pre-
installation resource installation resource installation resource
documentation documentation documentation with
including identifying including identifying close coaching from
required resources, required resources, peers/teacher
available resources: available resources:
Processor Processor
Memory Size Memory Size
Memory Speed Memory Speed
Hard Disk Size Hard Disk Size
Video requirements Video requirements
Other Requirements Other Requirements
(Direct X, etc) (Direct X, etc)

Document Student was able to Student was partially Student was able to
Tools and document the tools able to document the document the tools
Safety and safety items tools and safety and safety items
needed for your work items you’ll need for needed for your work
area. Include your work area. area with guidance
lighting, work Include lighting, of the teacher/peer
 CRITERIA 10 8 6 SCORE
Excellent Good Fair
surface, wrist straps, work surface, wrist
mats, fire straps, mats, fire
extinguishers (what extinguishers (what
type/class), UPS type/class), UPS
units, etc. units, etc.
Install Student was able to Student was able to Student was unable
Operating successfully install successfully install to successfully
System the appropriate the appropriate install the
Operating System, Operating System, appropriate
without supervision with very little Operating System on
and guidance from supervision and the PC without close
the teacher guidance guidance and
assistance

Disk Student was able to Student was able to Student was able to
partitioning demonstrate and demonstrate and demonstrate and
and partition document a partition document a partition document a partition
is performed. from the harddrive from the harddrive from the harddrive
on first attempt. on the second on the third attempt
attempt. and subsequent
attempts.

Install Student was able to Student was able to Student was able to
Windows successfully update perform partial successfully update
Updates Windows with all updates for Windows. Windows with close
available updates. supervision from
peer/teacher

PERFORMANCE RATING

Assessment ( Paper and Pencil Test) Quiz number 3

Multiple Choice. Read and understand each item carefully. Write only the letter of
answer on a separate sheet of paper.
1. When the system settings are complete, your system will reboot, what are
you going to do if you see the message “Press any key to boot from CD.”?
a. Press any key c. Reboot the system
b. Do not press a key d. Eject the CD

2. What does the acronym NIC mean?

a. National Internet Card c. Network Interface Configuration
b. Network Internet Central d. Network Interface Card

3. What is the most important program in a computer that manages all of the
other application programs in a computer?

a. Application Software c. Operating System

b. Multiprocessing d. Operating Space

4. Where do we typically install the operating system?

a. Floppy Drive c. External Drive
b. DVD d. Drive C

5. These are the physical equipment like monitor, mouse, system unit, and
other tangible parts in a computer system unit.
a. Computer Software c. Computer Hardware
b. Computer System d. Computer Unit

6. If you see a message “Press any key to boot the CD.” for the first time, and
you failed to do so, what do you think will happen?
a. It will be prompted to BIOS setup
b. Set up inspecting your system will appear
c. The computer will restart
d. It will return to boot menu

7. These are small software programs that help the operating system use the
device.
a. Peripherals c. Applications
b. Drivers d. Software

8. Turn your computer on then press or (it depends on your

computer’s main board) to enter the system BIOS.
a. Shift, Del c. CTRL, F10
b. Del, F2 d. ESC, F5

9. This shortcut key is used to save and exit the changes made in BIOS
configuration settings.
a. F2 c. F8
b. F5 d. F10

10.You are removing an old device from your computer and is not planning on
replacing it in the immediate future. You want to make it sure that the driver
of this device is permanently remove, how are you going to do this?
 a. Use device manager to disable the driver
b. Use device manager to uninstall the driver
c. Use device manager to roll back the driver
d. Use windows update to update all drivers on your computer

11.You are looking in Device Manager to determine whether any hardware

devices are disabled. How are you going to determine this setting?
a. A black exclamation point icon on a yellow triangle background
appearing next to the device icon
b. A red X appearing over the device icon
c. A yellow question mark
d. A blue “I” on a white field

12.How are you going to access Device Manager?

a. Right click start and choose computer management, then select device
manager
b. Right click start and choose device manager
c. Right click this PC, choose properties, click advanced system settings,
select hardware, select device manager
d. Right click this PC, choose properties, click device manager

13.You have a computer running Windows 7 operating system and you notice
that the file system is FAT32. You are planning to upgrade to Windows 10
which requires NTFS. How are you going to install this?
a. Install the file system before the upgrade process begins.
b. Install the file system during the upgrade process.
c. FAT32 is not supported by Windows 10.
d. Install the file system after the upgrade process ends.

14.You installed an update for your graphics card. And now the card does not
work correctly. How are you going to resolve this issue?
a. Update the driver again
b. Roll back the driver installation
c. Uninstall the driver
d. Disable the driver

15.You installed a Blu-ray Disc writer on your computer. When you restarted
your computer, you discovered that not only the device does not work but
your connection to the internet was also lost. Why did this happen?
a. Because of a resource conflict
b. There is insufficient power from the PSU
c. Because of outdated device drivers
d. Because of corrupted or missing device drivers