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Insights in Concepts of Operations Management - CLORADO, JACLYN ANDREA C.
Insights in Concepts of Operations Management - CLORADO, JACLYN ANDREA C.
BSA-3
As to the organization, planning and controlling concept are two separate functions of
management, yet they are closely related. The scope of activities if both are overlapping to
each other. Without the basis of planning, controlling activities becomes baseless and without
controlling, planning becomes a meaningless exercise. In absence of controlling, no purpose can
be served by. Therefore, planning and controlling reinforce each other. All of the individuals in
the management, from the top management to the lower-levels, within a production facility,
everything within the operation is interconnected. All of these elements have to be consistent
and predictable. Without it, the operation will not be able to achieve an outcome for profit. A
proper communication is needed for them to harmoniously interact with each other and to
avoid various barriers that could affect the execution of the different operations happening
within a certain company or entity. Organizing involves assigning tasks, grouping tasks into
departments, delegating authority, and allocating resources across the organization. During
the organizing process, managers coordinate employees, resources, policies, and procedures to
facilitate the goals identified in the plan.
For the success concept, it is not always about the literal success of the actions and tasks
that the management have done. While there are various definitions of what success may be
within your production facility, the interest of your customer should always be taken into
account. If you wish to be successful, you have to keep your customers happy and coming back.
The customers are always the priority because they are the one who’s behind the success, they
are the one who gives a company a profit coming from the sales of good or services.
Finally, in accountability, those who are in charge in the different activities happening
within the operations should be responsible enough to be accountable for anything that will
happen on the operation related to the one that they are tasked for. Being accountable is key
within running a manufacturing operation. Managers are expected to be able to set rules and
metrics while also checking on a frequent basis if these goals are being met. Accountability is a
must. Accountability also has a strong connection to expectations. Employees who do not meet
the expectations of their supervisor are held accountable for their actions and must answer for
their inability to do so. Accountability is crucial to ensuring high performance within an
organization. However, managers must clearly communicate their expectations to the person
who is responsible for the specified action or task. Clear communication of expectations and
well-defined goals is a very effective tool to enhancing performance at every level of
organization.
Without defined goals, employees lack a frame of reference for how they are
performing in the workplace. They are unable to rely on guidelines or a structure that helps
them achieve their performance goals. In many organizations, the management team and
board of directors create goals for themselves and the general manager, while the general
manager creates goals for department managers. This process is replicated throughout the
organization, down to the department managers who create goals for entry-level employees.
Both subordinates and supervisors should have a clear idea of how their projects should
be handled and delivered. A clear expectation level and the understanding that all employees
are accountable for their performance boosts employee morale and productivity in the
workplace. However, because different individuals in large organizations contribute in various
ways to a company’s decisions and policies, it is often difficult to identify who should be
accountable for the results