GU - TS3061 - E01 - 0 ZXUR 9000 GSM Troubleshooting 72P

ZXUR 9000 GSM
Base Station Controller

Troubleshooting
Version: V6.50.102
ZTE CORPORATION
No. 55, Hi-tech Road South, ShenZhen, P.R.China
Postcode: 518057
Tel: +86-755-26771900
Fax: +86-755-26770801
URL: http://ensupport.zte.com.cn
E-mail: support@zte.com.cn
LEGAL INFORMATION
Copyright © 2013 ZTE CORPORATION.
The contents of this document are protected by copyright laws and international treaties. Any reproduction or
distribution of this document or any portion of this document, in any form by any means, without the prior written
consent of ZTE CORPORATION is prohibited. Additionally, the contents of this document are protected by
contractual confidentiality obligations.
All company, brand and product names are trade or service marks, or registered trade or service marks, of ZTE
CORPORATION or of their respective owners.
This document is provided “as is”, and all express, implied, or statutory warranties, representations or conditions
are disclaimed, including without limitation any implied warranty of merchantability, fitness for a particular purpose,
title or non-infringement. ZTE CORPORATION and its licensors shall not be liable for damages resulting from the
use of or reliance on the information contained herein.
ZTE CORPORATION or its licensors may have current or pending intellectual property rights or applications
covering the subject matter of this document. Except as expressly provided in any written license between ZTE
CORPORATION and its licensee, the user of this document shall not acquire any license to the subject matter
herein.
ZTE CORPORATION reserves the right to upgrade or make technical change to this product without further notice.
Users may visit ZTE technical support website http://ensupport.zte.com.cn to inquire related information.
The ultimate right to interpret this product resides in ZTE CORPORATION.
Revision History
Revision No. Revision Date Revision Reason
R1.0 2013-01-30 First Edition
Serial Number: SJ-20121227135800-009
Publishing Date: 2013-01-30(R1.0)
SJ-20121227135800-009|2013-01-30(R1.0) ZTE Proprietary and Confidential

Content
About This Manual ......................................................................................... I
Chapter 1 Overview .................................................................................... 1-1
1.1 Skill Requirements ............................................................................................. 1-1
1.2 Related Documents ............................................................................................ 1-1
1.3 Preparations ...................................................................................................... 1-1
1.4 ZTE Technical Support ....................................................................................... 1-2
Chapter 2 General Troubleshooting ......................................................... 2-1

2.1 Checking Input Power......................................................................................... 2-1
2.2 Checking Power Distribution ............................................................................... 2-1
2.3 Checking Cable Connections .............................................................................. 2-2
2.3.1 Checking Clock Cable Connection............................................................. 2-2
2.3.2 Checking Service Cable Connection.......................................................... 2-5
2.3.3 Checking Connection with Cables of Other Types ...................................... 2-9
2.4 Checking LED Indicators ...................................................................................2-11
2.5 Checking Alarms ...............................................................................................2-11
2.5.1 Querying Current Alarms ........................................................................ 2-12
2.5.2 Querying History Alarms ......................................................................... 2-30
2.6 View Software Version Information .................................................................... 2-51
2.7 Viewing Hardware Version Information .............................................................. 2-51
2.8 Viewing MO Properties ..................................................................................... 2-52
2.9 Restarting Board .............................................................................................. 2-53
2.10 Restarting BSC .............................................................................................. 2-55
2.11 Restoring Configuration Backup Data .............................................................. 2-55
2.12 Querying Log ................................................................................................. 2-56
2.13 Exporting Log................................................................................................. 2-57
Tables .............................................................................................................. I
Figures........................................................................................................... III
Glossary .........................................................................................................V

II

About This Manual
Purpose
This manual provides a guide for general ZXUR 9000 GSM troubleshooting.
Intended Audience
l Maintenance engineers
l Test engineers
What Is in This Manual
Chapter Summary
1, Overview Describes the preparations before troubleshooting

and the contact details of ZTE technical support.
2, General Troubleshooting Describes the general ZXUR 9000 GSM

troubleshooting.
Related Documentation
The following documentation is related to this manual:
l Personal Health and Safety Information
l System Security Information
l ZXUR 9000 GSM Base Station Controller Hardware Description
l ZXUR 9000 GSM Base Station Controller Parts Replacement Guide
l ZXUR 9000 GSM Base Station Controller Alarm Handling Reference
l ZXUR 9000 GSM Base Station Controller Notification Handling Reference
l ZXUR 9000 GSM Base Station Controller Product Description
l ZXUR 9000 GSM Base Station Controller Software Version Management Operation
Guide
l Engineering Design Description
Conventions
This manual uses the following typographical conventions:
Typeface Meaning
Note: provides additional information about a certain topic.

II

Chapter 1
Overview
This manual describes how to perform the general troubleshooting when users come
across BSC faults.
The troubleshooting procedures provided in the manual are implemented by OMC
engineers or field engineers.
Table of Contents
Skill Requirements .....................................................................................................1-1
Related Documents....................................................................................................1-1
Preparations...............................................................................................................1-1
ZTE Technical Support ...............................................................................................1-2
1.1 Skill Requirements

The troubleshooting engineers should:
l Receive the troubleshooting training.
l Get the troubleshooting authorization.
l Be aware of operations that may affect the running service and device performance.
1.2 Related Documents

Troubleshooting engineers should read the following documents:
l Personal Health and Safety Information
l System Security Information
Troubleshooting engineers can refer to the following documents:

l ZXUR 9000 GSM Base Station Controller Hardware Description
l ZXUR 9000 GSM Base Station Controller Parts Replacement Guide
l ZXUR 9000 GSM Base Station Controller Alarm Handling Reference
l ZXUR 9000 GSM Base Station Controller Notification Handling Reference
l ZXUR 9000 GSM Base Station Controller Product Description
l ZXUR 9000 GSM Base Station Controller Software Version Management Operation
Guide
l Engineering Design Description
1.3 Preparations
Before troubleshooting operations, make sure the following preparations are done:
1-1

ZXUR 9000 GSM Troubleshooting
l Prepare the corresponding hardware components notified in the hardware-related

alarms.
l Get the access authorization for the faulty site.
l Prepare the necessary tools and instruments.
1.4 ZTE Technical Support

ZTE offers 7*24 technical support services. Users can get in touch with the ZTE technical
support personnel through the following contacts that are sorted by handling priorities:
1. Contact ZTE local office for technical support.
2. Dial ZTE technical service hotline: +86–755–26771900
3. Fax to: +86–755–26770801
4. Send emails to: support@zte.com.cn
5. Log on to the ZTE technical support website: http://support.zte.com.cn
1-2

Chapter 2
General Troubleshooting
This chapter describes the general ZXUR 9000 GSM troubleshooting.
Table of Contents
Checking Input Power ................................................................................................2-1
Checking Power Distribution.......................................................................................2-1
Checking Cable Connections .....................................................................................2-2
Checking LED Indicators ..........................................................................................2-11
Checking Alarms ......................................................................................................2-11
View Software Version Information ...........................................................................2-51
Viewing Hardware Version Information .....................................................................2-51
Viewing MO Properties.............................................................................................2-52
Restarting Board ......................................................................................................2-53
Restarting BSC ........................................................................................................2-55
Restoring Configuration Backup Data.......................................................................2-55
Querying Log ...........................................................................................................2-56
Exporting Log ...........................................................................................................2-57
2.1 Checking Input Power

Use a multimeter to measure the input terminal voltage for the cabinet power distribution
subrack. Verify that the input voltage meets the requirement of ZXUR 9000 GSM power
supply.
The rated input voltage for ZXUR 9000 GSM is -48 V DC. The allowed voltage fluctuation
range is from -57 V DC to -40 V DC.
2.2 Checking Power Distribution

The power distribution subrack provides power supply for all the ZXUR 9000 GSM service
subracks. Make sure that the power distribution subrack is connected properly to service
subracks through power cables.
Figure 2-1 shows the power distribution for a single service subrack.
2-1

Figure 2-1 Power Distribution
2.3 Checking Cable Connections

The ZXUR 9000 GSM cables include the following categories:
l Clock cables
l Service cables
l Other types of cables
2.3.1 Checking Clock Cable Connection

The ZXUR 9000 GSM clock cables include the following types:
l Line clock reference cables

l BITS clock reference cables
l Inter-shelf clock cables
Figure 2-2 shows the line clock reference cable connection for clock extraction through the
EGPB interface board.
2-2

Chapter 2 General Troubleshooting
Figure 2-2 Line Clock Reference Cable Connection
Figure 2-3 shows the BITS clock reference cable connection. One end of a BITS clock
reference cable connects with the EGFS board in the master shelf, and the other end
connects with the DDF cable distribution frame for BITS clock output.
Figure 2-3 BITS Clock Reference Cable Connection
Figure 2-4 shows the inter-shelf clock reference cable connection.
2-3

Figure 2-4 Inter-Shelf Clock Reference Cable Connection
2-4

Note:
If a GPS clock is used, it is connected to the HOST-232/GPS interface of the EGFS board.
2.3.2 Checking Service Cable Connection

The ZXUR 9000 GSM service cables include the following types:
l Media plane optical fiber
l Control plane cables
l Interface optical fiber
l Interface cables
l Interface E1/T1 cables
Figure 2-5 shows the media plane optical fiber connection.
2-5

Figure 2-5 Media Plane Optical Fiber Connection
Figure 2-6 shows the control plane cable connection.
2-6

Figure 2-6 Control Plane Cable Connection
2-7

Figure 2-7 shows the interface optical fiber connection. One end of interface optical
fiber connects with an ESDTT interface board, and the other end connects with another
equipment such as an optical switch.
Figure 2-7 Interface Optical Fiber Connection
Figure 2-8 shows the interface cable connection. One end of an interface cable connects
with an EGPB interface board, and the other end connects with a switch.
Figure 2-8 Interface Cable Connection
2-8

Figure 2-9 shows the interface E1/T1 cable connection (EDTT board as an example).
One end of an interface E1/T1 cable connects with an interface board, and the other end
connects with a DDF rack.
Figure 2-9 Interface E1/T1 Cable Connection
2.3.3 Checking Connection with Cables of Other Types

The cables used by ZXUR 9000 GSM also include the following types:
l OMC network cables
l PD485 monitoring cables
Figure 2-10 shows the OMC network cable connection. One end of an OMC network
cable connects with an EGBS control plane switch board, and the other end connects with
a switch.
2-9

Figure 2-10 OMC Network Cable Connection
Figure 2-11 shows the PD485 monitoring cable connection.
2-10

Figure 2-11 PD485 Monitoring Cable Connection
2.4 Checking LED Indicators

Each board of the ZXUR 9000 GSM system has running and status indicators. Some
boards have special function and feature indicators. The indicators not only reflects
the operating status of the corresponding boards, but also indicates the status of board
connection, optical connection, nodes, channels, and master/slave operation mode. The
board indicator status provides an important reference for fault analysis and fault location.
For the descriptions of LED status, refer to the Board chapter in ZXUR 9000 GSM Base
Station Controller Hardware Description.
2.5 Checking Alarms

The alarm system of the network management system gives alarm information in forms
of sound, light and screen output. The alarms involve information about hardware, link,
trunk, CPU and work load. Users can analyze and locate system faults through alarm
information.
For how to handle alarms and notifications, refer to ZXUR 9000 GSM Base Station
Controller Alarm Handling Reference and ZXUR 9000 GSM Base Station Controller
Notification Handling Reference.
2-11

2.5.1 Querying Current Alarms

Steps
1. In the network management system of ZXUR 9000 GSM, select View > Fault
Management. In Fault Management tab, click Query > View Current Alarms. Click
Quick Search button, as shown in Figure 2-12.
Figure 2-12 Query Current Alarm
2. In the tab of selection by conditions, select System Type from the group box of
Postulate, and select Link Alarm from right group box, as shown in Figure 2-13.
2-12

Figure 2-13 Query Current Alarm-System Type
3. Select Location from the left basic condition selection area, and select the NE (or
board) from the right group box, as shown in Figure 2-14.
2-13

Figure 2-14 Query Current Alarm-Location
4. Select Probable Cause from the left advanced condition selection area, as shown in
Figure 2-15. Select the standard alarm code to be queried from the right group box.
2-14

Figure 2-15 Query Current Alarm-Probable Cause
According to international rules, ZXUR 9000 GSM codes on all the alarms to generate
Probable Cause by the standard.
ZXUR 9000 GSM defines an alarm code and a standard cause code for every
alarm. In general, multiple alarm codes map to the same standard cause code.
For example: alarm code 198099803 Link Broken Between OMM and NE and
15010001Performance Data Delayed both have the same standard cause code 566
(Connection Establishment Error).
If the user selects some alarm codes and standard cause codes respectively in Alarm
Code tab and Probable Cause tab, the mapping relationship between these alarm
codes and standard cause code must be correct.
5. Select Alarm Code from the left basic condition selection area, as shown in Figure
2-16. Select the alarm codes to be queried from the right group box.
2-15

Figure 2-16 Query Current Alarm-Alarm Code
6. Select Severity from the left advanced condition selection area, as shown in Figure
2-17. Select the alarm level to be queried from the right group box.
2-16

Figure 2-17 Query Current Alarm-Severity
7. Select Alarm Type from the left advanced condition selection area, as shown in Figure
2-18. Select the alarm type to be queried from the right group box.
2-17

Figure 2-18 Query Current Alarm-Alarm Type
8. Select Specific Problem from the left advanced condition selection area, as shown in
Figure 2-19. Select the probable alarm cause to be queried from the right group box.
2-18

Figure 2-19 Query Current Alarm-Specific Problem
9. Select Happen Time from the left basic condition selection area, as shown in Figure
2-20. Select the happening time of the alarm to be queried from the right group box.
2-19

Figure 2-20 Query Current Alarm-Happen Time
If NEs are located in different time zones in the network, select the below options as
needed (Two options below only appear when the system enables multiple time zone
function).
l NE Wall-Time: by using the NE time zone as the standard, the alarms queried are
displayed if happening time is in the specified time segment.
l Current client time zone (Chinese standard time) : by using the client time zone as
the standard, the alarms queried are displayed if happening time is in the specified
time segment.
10. Select Acknowledgment Status from the left advanced condition selection area, as
shown in Figure 2-21. Select the alarm acknowledge status to be queried from the
right group box.
2-20

Figure 2-21 Query Current Alarm-Acknowledgment Status
11. Select (Un)acknowledged Operator from the left advanced condition selection area,
as shown in Figure 2-22. Type the key words to be queried from the right group box.
2-21

Figure 2-22 Query Current Alarm-(Un)acknowledged Operator
12. Select (Un)acknowledged Time from the left advanced condition selection area, as
shown in Figure 2-23. Select the acknowledge/unacknowledge time to be queried
from the right group box.
2-22

Figure 2-23 Query Current Alarm-(Un)acknowledged Time
13. Select NE Type from the left advanced condition selection area, as shown in Figure
2-24. Select the key words to be queried from the right group box.
2-23

Figure 2-24 Query Current Alarm-NE Type
14. Select Details from the left advanced condition selection area, as shown in Figure
2-24

Figure 2-25 Query Current Alarm-Details
15. Select Other Information from the left advanced condition selection area, as shown
in Figure 2-26. Select key words to be queried from the right group box.
2-25

Figure 2-26 Query Current Alarm-Other Information
16. Select Original ID from the left advanced condition selection area, as shown in Figure
2-27. Select the origin ID to be queried from the right group box.
2-26

Figure 2-27 Query Current Alarm-Original ID
17. Select Visibility from the left advanced condition selection area, as shown in Figure
2-28. Select the visibility of the alarm to be queried from the right group box.
2-27

Figure 2-28 Query Current Alarm-Visibility
18. Select Debug State from the left advanced condition selection area, as shown in
Figure 2-29. Select the debug state of the alarm be queried from the right group box.
2-28

Figure 2-29 Query Current Alarm-Debug State
19. Click OK button back to Query Current Alarms tab. Related current alarms according
to the query condition display in Query Current Alarms tab, as shown in Figure 2-30.
Figure 2-30 Current Alarm Query Result
– End of Steps –
Follow-Up Action
In the view of current alarm query result, you can perform exporting displayed columns or
all columns, printing query results, and resetting query conditions.
Besides, it supports quick query on current alarms:
On the resource tree in the left pane of Fault Management , right-click the target NE, select
the shortcut Show Current Alarm > Show All Current Alarm、Show Current Alarm >
Show Current Alarm In One Day、Show Current Alarm > Show Current Alarm In One
Hour, current alarm information are displayed.
2-29

2.5.2 Querying History Alarms

Steps
1. In the network management system of ZXUR 9000 GSM, select View > Fault
Management. In Fault Management tab, click Query > View History Alarms. Click
Quick Search button. Query History Alarms dialog box pops up, as shown in
Figure 2-31.
Figure 2-31 Query History Alarms
2. In the tab of selection by conditions, select System Type from the group box of
Postulate, and select Link Alarm from right group box, as shown in Figure 2-32.
2-30

Figure 2-32 Query History Alarms-Postulate-System Type
3. Select Location from the left basic condition selection area, and select the NE (or
board) from the right group box, as shown in Figure 2-33.
2-31

Figure 2-33 Query History Alarms-Postulate-Location
4. Select Alarm Code from the left basic condition selection area, as shown in Figure
2-34. Select the alarm codes to be queried from the right group box.
2-32

Figure 2-34 Query History Alarms-Postulate-Alarm Code
5. Select Happen Time from the left basic condition selection area, as shown in Figure
2-35. Select the happening time of the alarm to be queried from the right group box.
2-33

Figure 2-35 Query History Alarms-Postulate-Happen Time
6. Select Restore Time from the left basic condition selection area, as shown in Figure
2-36. Select the restore time of the alarm to be queried from the right group box.
2-34

Figure 2-36 Query History Alarms-Postulate-Restore Time
7. Select Probable Cause from the left advanced condition selection area, as shown in
Figure 2-37. Select the standard alarm code to be queried from the right group box.
2-35

Figure 2-37 Query History Alarms-advanced-Probable Cause
8. Select Severity from the left advanced condition selection area, as shown in Figure
2-38. Select the alarm level to be queried from the right group box.
2-36

Figure 2-38 Query History Alarms-advanced-Severity
9. Select Alarm Type from the left advanced condition selection area, as shown in Figure
2-39. Select the alarm type to be queried from the right group box.
2-37

Figure 2-39 Query History Alarms-advanced-Alarm Type
10. Select Specific Problem from the left advanced condition selection area, as shown in
Figure 2-40. Select the probable alarm cause to be queried from the right group box.
2-38

Figure 2-40 Query History Alarms-advanced-Specific Problem
11. Select Acknowledgment Status from the left advanced condition selection area, as
shown in Figure 2-41. Select the alarm acknowledge status to be queried from the
right group box.
2-39

Figure 2-41 Query History Alarms-advanced-Acknowledgment Status
12. Select (Un)acknowledged Operator from the left advanced condition selection area,
as shown in Figure 2-42. Type the key words to be queried from the right group box.
2-40

Figure 2-42 Query History Alarms-advanced-(Un)acknowledged Operator
13. Select (Un)acknowledged Time from the left advanced condition selection area, as
shown in Figure 2-43. Select the acknowledge/unacknowledge time to be queried
from the right group box.
2-41

Figure 2-43 Query History Alarms-advanced-(Un)acknowledged Time
14. Select Restore Type from the left advanced condition selection area, as shown in
Figure 2-44. Select the restore type to be queried from the right group box.
2-42

Figure 2-44 Query History Alarms-advanced-Restore Type
15. Select Clear Operator from the left advanced condition selection area, as shown in
Figure 2-45. Select the key words to be queried from the right group box.
2-43

Figure 2-45 Query History Alarms-advanced-Clear Operator
16. Select NE Type from the left advanced condition selection area, as shown in Figure
2-44

Figure 2-46 Query History Alarms-advanced-NE Type
17. Select Details from the left advanced condition selection area, as shown in Figure
2-45

Figure 2-47 Query History Alarms-advanced-Details
18. Select Other Information from the left advanced condition selection area, as shown
in Figure 2-48. Select key words to be queried from the right group box.
2-46

Figure 2-48 Query History Alarms-advanced-Other Information
19. Select Original ID from the left advanced condition selection area, as shown in Figure
2-49. Select the origin ID to be queried from the right group box.
2-47

Figure 2-49 Query History Alarms-advanced-Original ID
20. Select Visibility from the left advanced condition selection area, as shown in Figure
2-50. Select the visibility of the alarm to be queried from the right group box.
2-48

Figure 2-50 Query History Alarms-advanced-Visibility
21. Select Debug State from the left advanced condition selection area, as shown in
Figure 2-51. Select the debug state of the alarm be queried from the right group box.
2-49

Figure 2-51 Query History Alarms-advanced-Debug State
22. Click OK button back to Query History Alarms tab. Related history alarms according
to the query condition display in Query History Alarms tab, as shown in Figure 2-52.
Figure 2-52 History Alarm Query Result
Follow-Up Action
In the view of history alarm query result, you can perform counting on tables, exporting
displayed columns or all columns, and printing query results.
2-50

2.6 View Software Version Information

Steps
1. In the network management system, click View. Select Software Version
Management on the drop-down menu. Double-click SubNetwork > ME >
Controller-OMP on the left configuration resource tree in the Software Version
Management tab to view the version information of software packages added to the
database, as shown in Figure 2-53.
Figure 2-53 The Tab for Viewing the Version Information of Software Packages
Added to the Database
2. Select one record of package and right-click Query Version Files to view the detailed
version information of the package.
2.7 Viewing Hardware Version Information

Steps
1. In the network management system of ZXUR 9000 GSM, click View. On the
drop-down menu, select Status Management, and double-click the configuration
resource tree on the left. Double-click SubNetwork > ME > Physical Resource >
Board.
2. In the Board tab, click the board to be queried and right-click Board Hardware
Version Query, the hardware version details of the board to be queried are displayed,
as shown in Figure 2-54.
2-51

Figure 2-54 Board Hardware Version Information Query Tab
2.8 Viewing MO Properties

Steps
1. In the network management system of ZXUR 9000 GSM, click View. Select
Configuration Management from the drop-down menu. In the lower-left pane
of Configuration Management tab, and view the MO node to be queried on the
configuration MO tree, as shown in Figure 2-55.
Figure 2-55 MO Node
2. Double-click the MO node to be queried, the MO configuration property tab pops up,
as shown in Figure 2-56.
2-52

Figure 2-56 MO Configuration Property Tab
3. After query, click close button on the tab or the shortcut menu to close the tab.
2.9 Restarting Board

Context
Note:
Restarting board leads to unavailable system resource depending on the board, part or all
services of BSC interrupted, also causing some alarms generated.
Steps
1. In the network management system of ZXUR 9000 GSM, click View. Select Status
Management from the drop-down menu. Double-click SubNetwork > ME > Physical
Resource > Board on the left configuration resource tree in Status Management tab
to open board tab, as shown in Figure 2-57.
2-53

Figure 2-57 Board Tab
2. In Board tab, click to select and then right-click the target board, the shortcut menu
pops up. Click Normal Reset by Board, as shown in Figure 2-58.
Figure 2-58 Restart Board
2-54

2.10 Restarting BSC

Context
Note:
Restarting BSC leads to all the services of BSC interrupted.
Steps
1. In the network management system of ZXUR 9000 GSM, click View. Select Status
Management from the drop-down menu. Click View. Select Status Management
from the drop-down menu. Double-click SubNetwork > ME > Physical Resource >
Controller Rack on the left resource tree to open Controller Rack tab.
2. In Controller Rack tab, double-click the according record to open Rack tab.
3. In Rack tab, click Reboot All Ne button on the tool bar, as shown in Figure 2-59.
Figure 2-59 Reboot All Ne Button
4. After reboot, operation result dialog box pops up. Click OK to finish reboot operation.
2.11 Restoring Configuration Backup Data

Steps
1. In the network management system of ZXUR 9000 GSM, click View. Select
Configuration Management from the drop-down menu. Click Configuration
Management > Data Restoration on the main menu, Data Restoration dialog box
pops up, as shown in Figure 2-60.
2-55

Figure 2-60 Data Restoration Dialog Box
2. In Data Restoration dialog box, select configuration backup file from local or server.
Click Restore button to complete configuration backup data restoration.
2.12 Querying Log

Steps
1. In the network management system of ZXUR 9000 GSM, click View. Select Log
Management from the drop-down menu. Click View from the main menu. Select Log
Management from the drop-down menu to open Log Management tab, as shown in
Figure 2-61.
2-56

Figure 2-61 Log Management Tab
1. Main menu 3. Log management 4. Log management tool

2. Main tool bar navigation tree bar
2. Select the node on the log navigation tree on the left to query log.
2.13 Exporting Log

Context
System log information can be exported as the file formats of
.xml，.txt，.Txt，.htm，.pdf，.xls，.xlsx or .csv and saved locally.
Steps
1. On the main menu in the network management system of ZXUR 9000 GSM, select
Security > Log Management, Log Management tab are displayed.
2. Double-click the log node on the left log management navigation tree in the tab. All
the log information are displayed in the right view.
3. Log tool bar provides two kinds of exporting log methods.
l Click export all the log records button on the log management tool bar to
export query results by current query conditions to the specified file.
l Click export the log records displayed on the current page button on the
log management tool bar to export all the logs on the current page to the specified
file.
2-57

This page intentionally left blank.
2-58

Tables

Tables
This page intentionally left blank.
II

Figures
Figure 2-1 Power Distribution.................................................................................... 2-2
Figure 2-2 Line Clock Reference Cable Connection.................................................. 2-3
Figure 2-3 BITS Clock Reference Cable Connection................................................. 2-3
Figure 2-4 Inter-Shelf Clock Reference Cable Connection ........................................ 2-4
Figure 2-5 Media Plane Optical Fiber Connection ..................................................... 2-6
Figure 2-6 Control Plane Cable Connection .............................................................. 2-7
Figure 2-7 Interface Optical Fiber Connection ........................................................... 2-8
Figure 2-8 Interface Cable Connection...................................................................... 2-8
Figure 2-9 Interface E1/T1 Cable Connection ........................................................... 2-9
Figure 2-10 OMC Network Cable Connection ......................................................... 2-10
Figure 2-11 PD485 Monitoring Cable Connection.................................................... 2-11
Figure 2-12 Query Current Alarm............................................................................ 2-12
Figure 2-13 Query Current Alarm-System Type ...................................................... 2-13
Figure 2-14 Query Current Alarm-Location ............................................................. 2-14
Figure 2-15 Query Current Alarm-Probable Cause.................................................. 2-15
Figure 2-16 Query Current Alarm-Alarm Code ........................................................ 2-16
Figure 2-17 Query Current Alarm-Severity .............................................................. 2-17
Figure 2-18 Query Current Alarm-Alarm Type ......................................................... 2-18
Figure 2-19 Query Current Alarm-Specific Problem ................................................ 2-19
Figure 2-20 Query Current Alarm-Happen Time...................................................... 2-20
Figure 2-21 Query Current Alarm-Acknowledgment Status ..................................... 2-21
Figure 2-22 Query Current Alarm-(Un)acknowledged Operator............................... 2-22
Figure 2-23 Query Current Alarm-(Un)acknowledged Time ..................................... 2-23
Figure 2-24 Query Current Alarm-NE Type ............................................................. 2-24
Figure 2-25 Query Current Alarm-Details ................................................................ 2-25
Figure 2-26 Query Current Alarm-Other Information ............................................... 2-26
Figure 2-27 Query Current Alarm-Original ID .......................................................... 2-27
Figure 2-28 Query Current Alarm-Visibility .............................................................. 2-28
Figure 2-29 Query Current Alarm-Debug State ....................................................... 2-29
Figure 2-30 Current Alarm Query Result ................................................................. 2-29
Figure 2-31 Query History Alarms ........................................................................... 2-30
Figure 2-32 Query History Alarms-Postulate-System Type...................................... 2-31
III

Figure 2-33 Query History Alarms-Postulate-Location............................................. 2-32

Figure 2-34 Query History Alarms-Postulate-Alarm Code ....................................... 2-33
Figure 2-35 Query History Alarms-Postulate-Happen Time ..................................... 2-34
Figure 2-36 Query History Alarms-Postulate-Restore Time ..................................... 2-35
Figure 2-37 Query History Alarms-advanced-Probable Cause ................................ 2-36
Figure 2-38 Query History Alarms-advanced-Severity............................................. 2-37
Figure 2-39 Query History Alarms-advanced-Alarm Type........................................ 2-38
Figure 2-40 Query History Alarms-advanced-Specific Problem ............................... 2-39
Figure 2-41 Query History Alarms-advanced-Acknowledgment Status.................... 2-40
Figure 2-42 Query History Alarms-advanced-(Un)acknowledged Operator ............. 2-41
Figure 2-43 Query History Alarms-advanced-(Un)acknowledged Time.................... 2-42
Figure 2-44 Query History Alarms-advanced-Restore Type..................................... 2-43
Figure 2-45 Query History Alarms-advanced-Clear Operator .................................. 2-44
Figure 2-46 Query History Alarms-advanced-NE Type ............................................ 2-45
Figure 2-47 Query History Alarms-advanced-Details............................................... 2-46
Figure 2-48 Query History Alarms-advanced-Other Information .............................. 2-47
Figure 2-49 Query History Alarms-advanced-Original ID......................................... 2-48
Figure 2-50 Query History Alarms-advanced-Visibility............................................. 2-49
Figure 2-51 Query History Alarms-advanced-Debug State ...................................... 2-50
Figure 2-52 History Alarm Query Result.................................................................. 2-50
Figure 2-53 The Tab for Viewing the Version Information of Software Packages
Added to the Database ......................................................................... 2-51
Figure 2-54 Board Hardware Version Information Query Tab .................................. 2-52
Figure 2-55 MO Node ............................................................................................. 2-52
Figure 2-56 MO Configuration Property Tab ............................................................ 2-53
Figure 2-57 Board Tab ............................................................................................ 2-54
Figure 2-58 Restart Board....................................................................................... 2-54
Figure 2-59 Reboot All Ne Button ........................................................................... 2-55
Figure 2-60 Data Restoration Dialog Box ................................................................ 2-56
Figure 2-61 Log Management Tab .......................................................................... 2-57
IV

Glossary
BITS
- Building Integrated Timing Supply
- 大楼综合定时供给
BSC
- Base Station Controller
- 基站控制器
CPU
- Central Processing Unit
- 中央处理器
DC
- Direct Current
- 直流电
DDF
- Digital Distribution Frame
- 数字配线架
EDTT
- Enhanced Digital Trunk Board TDM Version
- 增强型TDM中继处理板
EGBS
- ETCA GE Base Switch
- ETCA 控制面(Base平面)交换板
EGFS
- ETCA GE Fabric Switch
- ETCA 媒体面(Fabric平面)交换板
EGPB
- ETCA GE Process Board
- ETCA GE处理板
ESDTT
- Enhanced SDH Digital Trunk Board TDM Version
- 增强型TDM光中继处理板
GPS
- Global Positioning System
- 全球定位系统
MO
- Managed Object
- 管理对象

OMC
- Operation & Maintenance Center
- 操作维护中心
VI

GU - TS3061 - E01 - 0 ZXUR 9000 GSM Troubleshooting 72P

Uploaded by

Document Information

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

GU - TS3061 - E01 - 0 ZXUR 9000 GSM Troubleshooting 72P

Uploaded by

Copyright:

Available Formats

ZXUR 9000 GSM

Base Station Controller

Revision No. Revision Date Revision Reason

R1.0 2013-01-30 First Edition

Serial Number: SJ-20121227135800-009

Publishing Date: 2013-01-30(R1.0)

SJ-20121227135800-009|2013-01-30(R1.0) ZTE Proprietary and Confidential

Chapter 2 General Troubleshooting ......................................................... 2-1

SJ-20121227135800-009|2013-01-30(R1.0) ZTE Proprietary and Confidential

SJ-20121227135800-009|2013-01-30(R1.0) ZTE Proprietary and Confidential

What Is in This Manual

1, Overview Describes the preparations before troubleshooting

2, General Troubleshooting Describes the general ZXUR 9000 GSM

Note: provides additional information about a certain topic.

SJ-20121227135800-009|2013-01-30(R1.0) ZTE Proprietary and Confidential

SJ-20121227135800-009|2013-01-30(R1.0) ZTE Proprietary and Confidential

1.1 Skill Requirements

1.2 Related Documents

Troubleshooting engineers can refer to the following documents:

SJ-20121227135800-009|2013-01-30(R1.0) ZTE Proprietary and Confidential

l Prepare the corresponding hardware components notified in the hardware-related

1.4 ZTE Technical Support

SJ-20121227135800-009|2013-01-30(R1.0) ZTE Proprietary and Confidential

2.1 Checking Input Power

2.2 Checking Power Distribution

SJ-20121227135800-009|2013-01-30(R1.0) ZTE Proprietary and Confidential

Figure 2-1 Power Distribution

2.3 Checking Cable Connections

2.3.1 Checking Clock Cable Connection

l Line clock reference cables

SJ-20121227135800-009|2013-01-30(R1.0) ZTE Proprietary and Confidential

Figure 2-2 Line Clock Reference Cable Connection

Figure 2-3 BITS Clock Reference Cable Connection

Figure 2-4 shows the inter-shelf clock reference cable connection.

SJ-20121227135800-009|2013-01-30(R1.0) ZTE Proprietary and Confidential

Figure 2-4 Inter-Shelf Clock Reference Cable Connection

SJ-20121227135800-009|2013-01-30(R1.0) ZTE Proprietary and Confidential

2.3.2 Checking Service Cable Connection

SJ-20121227135800-009|2013-01-30(R1.0) ZTE Proprietary and Confidential

Figure 2-5 Media Plane Optical Fiber Connection

Figure 2-6 shows the control plane cable connection.

SJ-20121227135800-009|2013-01-30(R1.0) ZTE Proprietary and Confidential

Figure 2-6 Control Plane Cable Connection

SJ-20121227135800-009|2013-01-30(R1.0) ZTE Proprietary and Confidential

Figure 2-7 Interface Optical Fiber Connection

Figure 2-8 Interface Cable Connection

SJ-20121227135800-009|2013-01-30(R1.0) ZTE Proprietary and Confidential

Figure 2-9 Interface E1/T1 Cable Connection

2.3.3 Checking Connection with Cables of Other Types

SJ-20121227135800-009|2013-01-30(R1.0) ZTE Proprietary and Confidential

Figure 2-10 OMC Network Cable Connection

Figure 2-11 shows the PD485 monitoring cable connection.

SJ-20121227135800-009|2013-01-30(R1.0) ZTE Proprietary and Confidential

Figure 2-11 PD485 Monitoring Cable Connection

2.4 Checking LED Indicators

2.5 Checking Alarms

SJ-20121227135800-009|2013-01-30(R1.0) ZTE Proprietary and Confidential

2.5.1 Querying Current Alarms

Figure 2-12 Query Current Alarm

SJ-20121227135800-009|2013-01-30(R1.0) ZTE Proprietary and Confidential

Figure 2-13 Query Current Alarm-System Type

SJ-20121227135800-009|2013-01-30(R1.0) ZTE Proprietary and Confidential

Figure 2-14 Query Current Alarm-Location