i1000SR System Quick Troubleshooting Guide

Customer Support: 1-877- 4ABBOTT (1-877- 422-2688) Instrument SN: ______________

Locate the Central Processing

Unit (CPU).
NOTE: Open the card cage and
SCC center door to access the
power switch.
Press and hold the power switch
on the front of the CPU to turn off
power to the SCC.
NOTE: The SCC may power off
immediately, or it may take up to
Error Code 3700 Unable to Process Test, (x) 10 seconds depending on the
Wash Aspiration Error for Probe(s) (y) type of SCC you have.

• Remove fibrin clots from sample cup or tube with a

clean applicator stick.
• Perform the appropriate as-needed maintenance Turn off the power to the processing module power
procedure: supply by moving the power switch down.
9 6445 Pipettor/WZ Probe Cleaning
• Replace the wash zone probe. NOTE: The Module Power
Switch is located on the
• Replace the wash zone temperature tubing and back side of the Processing
sensor. Module.

If touch-screen connector is loose or disconnected,

reseat or reconnect the touch-screen connector.

Wash Zone Tubing and Probe Assembly

Touchscreen Monitor fails to respond
Cycle power to System Control Center (SCC) and to the
Processing module by performing the following:
• Select F3-Shutdown on the Snapshot screen. A
confirmation message displays.
• Select OK to confirm the shutdown.
• Wait for the information window to display, and then
simultaneously press the CTRL+ALT+DELETE keys
on the keyboard. The Confirm Exit window displays.
• Leave the Shutdown Computer option selected,
select OK, and then wait for the information window
to display.
1 2 3
[1] monitor power cable
[2] touch-screen cable
[3] monitor video cable
• Press the power switch on the front of the CPU to
turn on the SCC.
• Wait for the Snapshot screen to display. It may
take several minutes to display.
• Ensure the processing module(s) has been
powered off for one minute, then move the module
power supply power switch up to turn on power.

©2009, Abbott Laboratories, Abbott Park, IL, 60064

PN 205854-101 Page 1 of 2
Refer to the Operations Manual for further instructions
 i1000SR System Quick Troubleshooting Guide
Customer Support: 1-877- 4ABBOTT (1-877- 422-2688) Instrument SN: ______________

Level Sense Errors: 3000 Error Code 5209 No Reaction Vessel (RV)
• Ensure sample cup or tube is present and adequate Detected in Process path after RV Load
sample is in the cup or tube. Attempt
Reagent probe areas only: • If RV loader chute is not in position to load RVs,
reseat the RV loader chute into the wash zone
• Reagent bottle is empty: Replace empty reagents.
manifold.
• WZ probe maintenance water bottle is missing, over-
filled or filled with distilled (DI) water instead of tap
water or saline or bleach: Repeat the maintenance
procedure, ensuring the WZ probe maintenance water
bottle is in position and contains the correct volume
and solution.

Only fill maintenance

bottle 25 to 30ml full.
Errors may occur if Chute is in the UP position (incorrect).
filled with more than
30ml of solution.

Sample Pipettor:
Tighten the probe clamp finger tight.

Chute is in the DOWN position (correct).

©2009, Abbott Laboratories, Abbott Park, IL, 60064

PN 205854-101 Page 2 of 2
Refer to the Operations Manual for further instructions