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    Questions in Surveying

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    clayivan
    The document provides examples of poor survey questions and improved revised versions. The poor initial questions are either too leading, vague, or double-barreled. The revised questions focus more directly on the customer experience, ask for specific feedback on a scale, or request one key piece of information to better understand customer needs and preferences. Good survey questions should be polite, concise, avoid biases, and focus on the customer to obtain useful feedback.

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    Questions in Surveying

    Uploaded by

    clayivan
    6 views4 pages
    The document provides examples of poor survey questions and improved revised versions. The poor initial questions are either too leading, vague, or double-barreled. The revised questions focus more directly on the customer experience, ask for specific feedback on a scale, or request one key piece of information to better understand customer needs and preferences. Good survey questions should be polite, concise, avoid biases, and focus on the customer to obtain useful feedback.

    Original Description:

    Sample in Statistics (Survey)

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    The document provides examples of poor survey questions and improved revised versions. The poor initial questions are either too leading, vague, or double-barreled. The revised questions focus more directly on the customer experience, ask for specific feedback on a scale, or request one key piece of information to better understand customer needs and preferences. Good survey questions should be polite, concise, avoid biases, and focus on the customer to obtain useful feedback.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pdf or txt
    6 views4 pages

    Questions in Surveying

    Uploaded by

    clayivan
    The document provides examples of poor survey questions and improved revised versions. The poor initial questions are either too leading, vague, or double-barreled. The revised questions focus more directly on the customer experience, ask for specific feedback on a scale, or request one key piece of information to better understand customer needs and preferences. Good survey questions should be polite, concise, avoid biases, and focus on the customer to obtain useful feedback.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pdf or txt
    of 4

    Are these Good Survey Questions?

    1. Did you enjoy our amazing new


    product offering?

    2. Do you go to the park when you’re


    stressed at work?

    3. When choosing between software, what


    do you look for?

    4. Do you think our sales team was not


    unhelpful, or were they helpful?

    5. How much would you spend on a


    water bottle?
    Are these Good Survey Questions?
    1. Did you enjoy our amazing new 1. Was there anything else we can add to
    product offering? make our product better? ________

    2. Do you go to the park when you’re 2. How would a stroll to a park on a


    stressed at work? scale of 1 to 10? _________

    3. When choosing between software, what 3. Give one software feature you usually
    do you look for? look for? _____________

    4. Do you think our sales team was not 4. How would you rate our sales team
    unhelpful, or were they helpful? on a scale of 1 to 10? ______

    5. How much would you spend on a 5. How much would you be willing to
    water bottle? pay for a water bottle? _________
    How to write good (and
    effective) survey questions:
    the DOs and DON’Ts
    DOs DON’Ts

    DO focus your questions DON’T ask leading questions.


    on the customer.

    DO be polite and concise. DON’T ask loaded questions.

    DO consider the foot-in- DON’T ask double-barreled


    the-door principle. questions.

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