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  • LuisRamirez 2020resume Revised 11162020

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    Luis Ramirez
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    LR has over 20 years of experience in customer service, claims resolution, purchasing, financial research, and collections. He has 10 years of management experience as a team manager and office manager, and as a previous small business owner. Currently, LR is a Crossing Guard Supervisor responsible for managing over 40 crossing guards, including hiring, training, reviewing performance, and investigating complaints. His skills include time management, bilingual proficiency, analytical problem solving, team leadership, detail orientation, organization, and project completion.

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    LR has over 20 years of experience in customer service, claims resolution, purchasing, financial research, and collections. He has 10 years of management experience as a team manager and office manager, and as a previous small business owner. Currently, LR is a Crossing Guard Supervisor responsible for managing over 40 crossing guards, including hiring, training, reviewing performance, and investigating complaints. His skills include time management, bilingual proficiency, analytical problem solving, team leadership, detail orientation, organization, and project completion.

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    © All Rights Reserved
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    13 views1 page

    LuisRamirez 2020resume Revised 11162020

    Uploaded by

    Luis Ramirez
    LR has over 20 years of experience in customer service, claims resolution, purchasing, financial research, and collections. He has 10 years of management experience as a team manager and office manager, and as a previous small business owner. Currently, LR is a Crossing Guard Supervisor responsible for managing over 40 crossing guards, including hiring, training, reviewing performance, and investigating complaints. His skills include time management, bilingual proficiency, analytical problem solving, team leadership, detail orientation, organization, and project completion.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    of 1

    LR LUIS RAMIREZ

    4519 Gilbert Ave. #B, Dallas, TX, 75219


    C: 714.474.3213 E: Parker61@hotmail.com

    PROFFESIONAL EXPERIENCES

    Crossing Guard Supervisor 09/2020-Present


    CAREER SUMMARY
    ACMS – Contracted to Dallas ISD
    • Responsible for managing 40 or more crossing guards
    I have over 20 years of experiences as a
    bilingual professional in the fields of • Interview, hire, train all new staff and review their performance
    per company policy.
    customer service, claims resolution and
    purchasing, financial research and
    • Responsible for tracking and submitting their payroll

    collections. I have over 10 years of • Investigate any complaints received from parents and campus staff
    and discipline accordingly.
    management experience in rolls as a team
    manager, office management, and as a • Filled in as a Crossing Guard as needed.

    previous small business owner. My


    experience and previous positions provide
    the knowledge and skills that can be used in Customer Service Specialist 9/2019-4/2020
    my future career opportunities to work and OnTrack Staffing – Assigned OsteoMed
    excel in any professional environment as a
    • Worked with physicians, hospitals, surgical centers to
    manager or team member.
    ensure phone, online portal, and fax orders of surgical
    implants and prosthetics were timely processed and shipped
    per contracted and billing agreements.
    SKILLS • Answered phone and email inquiries regarding
    emergency availability of products and emergency
    • Excellent time management skills shipments to ensure delivery promptness.
    • Bilingual (Spanish/English)
    • Analytical problem solver & decision
    Member Benefits &
    making
    Services Specialist 6/2018-1/2019
    • Team leader DL Holdings DBA Agentra Healthcare Solutions – Dallas, TX
    • Detail oriented
    • Great Organization Skills • Ensured superior customer experience by addressing
    • Project & Goal completion customer concerns, demonstrating empathy and
    • Office 365 proficient providing tools and support to insure resolving
    matters and concerns in a timely manner
    • Coordinated between Physicians billing departments
    EDUCATION/TRAINING and customers to resolve problems.
    • Provided dedicated bilingual support to Spanish
    speaking customers via telephone in a prompt,
    • High School Diploma Achieved
    professional and courteous manner
    • Career/Employer provided continuing
    education and training in addition to
    self-obtained college courses to insure
    personal and professional growth.

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