Professional Documents
Culture Documents
15 Bibliography PDF
15 Bibliography PDF
15 Bibliography PDF
BOOKS
1. Aswathappa, K., Human resource management: Text and cases. Delhi: Tata McGraw-
Hill Publishing Company Limited, 2008.
2. Bernadin, Human Resource Management, Tata Mcgraw Hill, 8th edition 2012.
5. Decenzo and Robbins, Human Resource Management, Wiley, 8th Edition, 2007.
10. Khan, A. A., Taher, M. A., Human resource management and industrial relations.
Dhaka: Abir Publications, 2008.
11. L o c k e, E. A., The handbook of industrial and organizational psychology. New York:
Wiley, 1976.
16. Munsterberg, Hugo. 2005. Psychology and Industrial Efficiency. Adamant Corporation
Media
19. Taylor, F.W. (1911) “Principles of Scientific Management”, New York and London,
Harper & brothers.
20. Uday Kumar Haldar, Juthika Sarkar. Human Resource management. Oxford. 2012
21. Weeratunga, L., Human resource management. Dhaka: Bangladesh Open University,
2003.
JOURNAL PUBLICATIONS
22. Aggarwal, U., and Bhargava, S. (2009). Reviewing the relationship between Human
Resource Practices and psychological contract and their impact on employee attitude
and behaviours: A conceptual model. Journal of European Industrial Training. Vol:33,
pp. 4-31.
23. Aitziber Lertxundi and Jon Landeta, The dilemma facing multinational enterprises:
transfer or adaptation of their human resource management systems, The International
Journal of Human Resource Management Volume 23, Issue 9, pages 1788-1807, 2012
24. Ajay Solkhe, HRD Climate And Job Satisfaction: An Empirical Investigation,
International Journal Of Computing And Business Research ISSN (Online) : 2229-6166
Volume 2 Issue 2 May 2011.
28. Angel Cabrera , and Elizabeth F. Cabrera, “Strategic Human Resource evaluation”,
Journal of Human Resource Planning, Vol. 26, 2003.
29. Anil Kumar Singh, HRD Practices and Philosophy of Management in Indian
Organizations, Vikalpa, vol. 30, No.2, April- June 2005.
30. Anthonia Adenike, Organizational Climate As A Predictor Of Employee Job
Satisfaction: Evidence From Covenant University, Business Intelligence Journal -
January, 2011 Vol.4 No.1
31. Bram Steijn, Human Resource Management and Job Satisfaction in the Dutch Public
Sector, Review of Public Personnel Administration, Vol. 24, No. 4, 291-303 (2004)
32. Brown, Andrew, et.al, Changes in HRM and job satisfaction, 1998-2004: evidence
from the Workplace Employment Relations Survey, : Human Resource Management
Journal, Volume 18, Number 3, July 2008 , pp. 237-256(20)
33. Brown, Andrew, et.al, Changes in HRM and job satisfaction, 1998-2004: evidence
from the Workplace Employment Relations Survey, : Human Resource Management
Journal, Volume 18, Number 3, July 2008 , pp. 237-256(20)
34. Budhwar, P. (2003). Employment relations in India. Employee Relations, Vol: 25, pp.
132-148.
35. Budhwar, P.S. & Boyne, G. (2004). Human resource management in the Indian public
and private sectors: An empirical comparison. The International Journal of Human
Resource Management. Vol: 15, pp. 345-370.
36. Chakrabarty KC, RBI Monthly Bulletin Human Resource Management in Banks-Need
for a New Perspective (2012).
38. Ching-Chow Yang The impact of human resource management practices on the
implementation of total quality management: An empirical study on high-tech firms,
The TQM Magazine, 2006, Vol.18, issue 2, Page: 162 – 173
39. Danny Samsona, and Mile Terziovskib, “The relationship between total
quality management practices and operational performance”, Journal of Operations
Management, Vol.17, Iss.4, June 1999, pp.393-409.
43. Durgesh Pattanayak and Dr. K. Maddulety Effect of TQM on customer satisfaction in
Indian Banking industry: A literature review European Journal of Business and
Management, ISSN 2222-2839 (Online) www.iiste.org
45. Edwina Pio, HRM and Indian epistemologies: A review and avenues for future research
,Human Resource Management Review Volume 17, Issue 3, September 2007, Pages
319-335
46. Elise Marescaux, Sophie De Winne and Luc Sels, “HRM Practices and Work
Outcomes: the Role of Basic Need Satisfaction” Journal of Occupational and
Organizational Psychology, 80, 251-277.2006
47. Emin Babakus, Ugur Yavas, Osman M. Karatepe and Turgay Avci, “The Effect of
Management Commitment to Service Quality on Employees' Affective and
Performance Outcomes” Journal of the Academy of Marketing Science July 2003 vol.
31 no. 3 272-286
49. Franke, R. H. & Kaul, J. D. (1978). The Hawthorne experiments: First statistical
interpretation. American Sociological Review, 1978, 43, 623-643
50. G o u l d -Wi l l i a m s , J., The Importance of HR practices and work Place trust in
achieving superior performance: a study of public-sector organizations. International
Journal of Human Resource Management, Vol.14, No.1, pp. 28-54, 2003.
51. Garcia, M., Training and business performance: The Spanish case. International
Journal of Human Resource Management, Vol.16, pp.1691-1710, 2005.
52. Garry A. Gelade, The Impact of Human Resource Management and Work Climate on
Organizational Performance, Personnel Psychology 2003, 56, 383-404
53. Georgios N. et.al., Enhancing performance through best HRM practices, organizational
learning and knowledge management: A conceptual framework, European Business
Review, Year: 2008 Volume: 20 Issue: 3 Page: 185 – 207
54. Goyal Dr. K.A. & Vijay Joshi, Indian Banking Industry: Challenges And Opportunities,
International Journal of Business Research and Management (IJBRM), Volume (3) :
Issue (1) : 2012
55. H u n t e r , E.J., S c h m i d t , L.F., Ability tests: economic benefits versus the issue of
fairness, Industrial Relations, Vol.21, No.3, pp.293-309, 1982.
56. Haque, M. M., Taher, M. A., Job Characteristics model and job satisfaction: Age,
gender and marital status effect. Paper presented at the 7th International Conference on
Ethics and Quality of Work-life for Sustainable Development, Bangkok, Thailand,
2008.
57. Huselid, Mark A , Relationship between job satisfaction and business excellence:
empirical evidence from hospital nursing departments Journal of Comparative
International Management, vol.24, issue 6, pp 19-38, 2006
58. Huselid, Mark A., The impact of human resource management practices on turnover,
productivity, and corporate financial performance, Academy of Management Journal,
2005, Vol 10 issue 5, pp 15-28
59. ICBI 2010 - University Of Kelaniya, Sri Lanka, Human Resource Management’s
Contribution To The Implementation Of Strategies For Customer Satisfaction: The
Case Of 3 Star Hotels In Sri Lanka, Kasdhammika@Yahoo.Com
60. Indeeren Vencatachellum and Nadaraj Mathuvirin, “Investigating HRM practices role
towards customer service excellence in the Mauritian Hotel Industry” International
Research Symposium in Service Management, 24-27 August 2010
61. “Job satisfaction among library managers: a cross-cultural study of stress, freedom and
job conditions” Journal of new library world, Bingley, United Kingdom, Volume 104,
p.464-473, 2003.
62. Junaid Zafar, Muhammad Shaukat and Norazuwa Mat “An Analysis of E-Human
Resource Management Practices: A Case Study of State Bank of Pakistan” European
Journal of Social Sciences – Volume 15, Number 1 (2010)
63. Jyotsna Bhatnagar and Anuradha Sharma The Indian perspective of strategic HR roles
and organizational learning capability, International of Journal of Human Resource
Management 16:9 September 2005 1711–1739
64. Karthikeyan , Dr. K. and R.Karthi, Impact of Training in Indian Banking Sector – An
Empirical Investigation, International Journal of Business and Management Vol. 5, No.
7; July 2010
65. Katou, A. A., Budwar, P. S., The effects of human resource management policies on
organizational performance in Greek manufacturing firms. Thunderbird International
Business Review, 49(1), pp.1-35, 2007.
66. Komal Khalid Bhatti and Tahir Masood Qureshi, “Impact Of Employee Participation
On Job Satisfaction, Employee Commitment And Employee Productivity”,
International Review of Business Research Papers Vol.3 No.2 June 2007, Pp. 54 – 68
67. Lambooij Relationships among job involvement, job satisfaction, and organizational
commitment for nurses, The Journal of Psychology, 1995, vol.10, issue 4, pp.18-25
68. Lisa M. Moynihan, Timothy M. Gardner and Patrick M. Wright, "High Performance
HR Practices And Customer Satisfaction: Employee Process Mechanisms" (2002).
CAHRS Working Paper Series. Paper 50.
http://digitalcommons.ilr.cornell.edu/cahrswp/50
69. Lise M. Saari and Timothy A. Judge employee attitudes and job satisfaction, Human
Resource Management, Winter 2004, Vol. 43, No. 4, Pp. 395–407.
70. Lise M. Saari, Employee attitudes and job satisfaction, Human Resource Management,
Winter 2001, Vol. 23, No.2, Pp.297–307.
72. Maran Marimuthu, Lawrence Arokiasamy and Maimunah Ismail, Human Capital
Development And Its Impact On Firm Performance: Evidence From Developmental
Economics, The Journal Of International Social Research Volume 2 / 8 Summer 2009
73. Mathivanan, Dr.B., A Study on HRM Practices in Public Sector Banks in Krishnagiri
District, IOSR Journal of Dental and Medical Sciences (IOSR-JDMS) e-ISSN: 2279-
0853, p-ISSN: 2279-0861. Volume 12, Issue 4 (Nov.- Dec. 2013), PP 01-14
74. Mir Mohammed Nurul Absar et. al.(2010), Impact of Human Resources Practices on
Job Satisfaction: Evidence from Manufacturing Firms in Bangladesh, Petroleum-Gas
University of Ploiesti BULLETIN Vol. LXII, No. 2/2010 pp31-42
75. Mohinder Chand , The impact of HRM practices on service quality, customer
satisfaction and performance in the Indian hotel industry, The International Journal of
Human Resource Management, Volume 21, Issue 4 March 2010, pages 551 - 566
76. Mohinder Chand, The impact of HRM practices on organizational performance in the
Indian hotel industry, Journal of Employee Relations, Vol. 29 Issue: 6, pp.576 – 594
77. Monica Bedi “An Integrated Framework For Service Quality, Customer Satisfaction
And Behavioral Responses In Indian Banking Industry-- A Comparison Of Public And
Private Sector Banks” Journal Of Services Research (2010) Volume: 10, Issue: 1,
Pages: 157-172
78. Muhammad Tariq Khan, et.al., Integrated concept of human resource development
(Proposing new model for HRD), Far East Journal of Psychology and Business Vol. 5
No. 3 December 2011
79. Nguyen Ngoc Thang, Truong Quang & Dirk Buyens, “The Relationship Between
Training and Firm Performance: A Literature Review” Research and Practice in Human
Resource Management, 18(1), 28-45.2010
80. Olumide Ijose, Slippery Rock University of Pennsylvania, Strategic human resource
management, small and medium sized enterprises and strategic partnership capability,
Journal of Management and Marketing Research, 4(8): 78-93. 2008
82. Paul F. Buller, et.al Strategy, human resource management and performance:
Sharpening line of sight, Human resource Management review, Vol. 22, Issue 1, March
2012, Pp. 43–56
83. Pavan, B Kumar and Vijai N.Giri, Examining the Relationship of Organizational
Communication and Job Satisfaction in Indian Organizations, Journal of Creative
Communications, November 2009 vol. 4 no. 3 177-184
89. S t e i j n , B., Human resource management and job satisfaction in the Dutch public
sector. Review of Public Personnel Administration, Vol.24, No.4, pp. 291-303, 2004.
90. Salman Khalid ,Job Satisfaction Among Bank Employees in Punjab, Pakistan: A
Comparative Study, European Journal of Social Sciences – Vol.17, No. 4 (2010)
91. Schuler R.S & Jackson, S.E. (1987), Linking Competitive Strategies with Human
Resources Management Practices, The Academy of Management Executives, 3. 207-
219.
92. Serkan Bayraktaroglu, Rana Ozen Kutanis, Oguz Turkay Sakarya University,
“Turkeythe Strategic Role Of Hrm In The Turkish Tourism Sector Within The Eu
Membership Journey”, Human Resource Management Journal 2(3): 60-79. 1992
93. Shahnawaz, M.G. and Rakesh C. Juyal, Human Resource Management Practices and
Organizational Commitment in Different Organizations, Journal of the Indian Academy
of Applied Psychology July 2006, Vol. 32, No. 3, 171-178.
94. Shikha N. Khera Human Resource Practices and their Impact on Employee
Productivity: A Perceptual Analysis of Private, Public and Foreign Bank Employees in
India, DSM Business Review Vol. 2, No. 1 (June, 2010)
95. Shilpi Singh,( 2014) face of hr practices in today’s scenario in Indian banks.
international journal of Application or Innovation in Engineering & Management
(IJAIEM). Web Site: www.ijaiem.org Email: editor@ijaiem.org,
editorijaiem@gmail.com Volume 2, Issue 1, January 2013 ISSN 2319 – 4847
96. Silvia Cantarello, et.al., The International Journal of Human Resource Management,
“Linking human resource management practices and customer satisfaction on product
quality” Volume 11, Issue 5, 2012, Pages 192–215
97. Singh, K. (2004). Impact of HR practices on perceived firm performance in India. Asia
Pacific Journal of Human Resources, 42(3), 301-317.
98. Smela, Stephen J “HR Practices, Employee Behavior, Customer Satisfaction, And
Restaurant Performance” European Journal of Social Sciences – Volume 11, Number 2
(2001)
99. Smita Gupta and Manisha Agarwal Perceptions of Performance Appraisal System,
Climate of Innovation and Commitment, AIMS, Volume 1, Number 2 May 2007, pp.
117-136
100. Societal institutions and HRM practices: an analysis of four European multinational
subsidiaries in Bangladesh, The International Journal of Human Resource Management,
Vol. 23, Iss.9, pp.1801-1831, 2012.
101. Societal institutions and HRM practices: an analysis of four European multinational
subsidiaries in Bangladesh, The International Journal of Human Resource Management,
Volume 23, Issue 9, pp. 808-1831, 2012.
102. Sohel Ahmad and Roger G. Schroeder, The impact of human resource management
practices on operational performance: recognizing country and industry differences,
Journal of Operations Management 21 (2003) 19–43
103. Steijn, B., Human resource management and job satisfaction in the Dutch public
sector. Review of Public Personnel Administration, Vol.24, No.4, pp. 291-303, 2004.
108. Tahir Masood Quresh , Do human resource management practices have an impact on
financial performance of banks? African Journal of Business Management Vol. 4(7),
pp. 1281-1288, 4 July, 2010
109. Thang, N. N., Quang, T. & Buyens, D. (2010). The Relationship Between Training
and Firm Performance: A Literature Review, Research and Practice in Human
Resource Management, 18(1), 28-45.
110. The scope and trajectory of strategic HR research: evidence from American and
British journals, The International Journal of Human Resource Management,
Vol.23, Issue 9, 1739-1762, 2012
111. The whole is more than the sum of its parts? How HRM is configured in nonprofit
organizations and why it matters, Human resource management review, Volume 22,
Issue 1, March 2012, Pp.1–14.
112. Ting, Y., Determinants of job satisfaction of federal government employees, Public
Personnel Management, Vol.26, No.3, pp. 313-334, 1997.
113. Tzafrir, S. S., A universalistic perspective for explaining the relationship between
HRM practices and firm performance at different points in time. Journal of Managerial
Psychology, Vol. 21, No.2, pp. 109-130, 2006.
114. Upasana Aggarwal and Shivganesh Bhargava Reviewing the relationship between
human resource practices and psychological contract and their impact on employee
attitude and behaviours, A conceptual model, Journal of European Industrial Training
Vol. 33 No. 1, 2009, pp. 4-31
115. Uppal, Dr. R.K. Indian Banks In The Era Of Global Financial Crisis - Emerging
Challenges And Opportunities, International Journal Of Research In Commerce And
Management, Volume No: 1 (2010), Issue No. 01 (May)
116. Uppal, R.K. “ Marketing Of Bank Products – Emerging Challenges & New
Strategies” JM International Journal Of Management Research (JMIJMR), November,
2010
117. Usha Lenka, et.al., Customer satisfaction in Indian commercial banks through total
quality management approach, Total Quality Management, Vol. 21, No. 12, December
2010, 1315–1341
118. Veeri Chettiar Arumugam, et.al., The Impact of Human Resource Management
Practices on Financial Performance of Malaysian Industries, Australian Journal of
Basic and Applied Sciences, 5(10): 951-955, 2011
119. Venkataiah, CH. (2014) Impact of Strategic Human Resource Management Practices
on Employee Performance – A Study of Select B-Schools in Andhra Pradesh. ITJRP’s
international journal of social science. ISSN 2251-1571. RJSSM: Volume: 04, Number:
08, December 2014.
120. Wilkinson, A., (1995). Towards HRM? A Case Study from Banking, Research and
Practice in Human Resource Management, 3(1), 97-115.
121. Xiaoya Liang, et.al., A survey of Chinese human resource management research in
China, The International Journal of Human Resource Management (2010) ,
Volume: 21, Issue: 12, Pages: 2079-2094
122. Yeganeh, Hamid; Su, Zhan, An examination of human resource management practices
in Iranian public sector, Personnel Review, Volume 37, Number 2, 2008 , pp. 203-
221(19)