AMITY UNIVERSITY

UTTER PRADESH
NOIDA

AMITY BUSINESS SCHOOL

BUSINESS COMMUNICATION

WINTER BREAK ASSINGMENT

NAME – MANSI VERMA

CLASS – MBA (HR) 2009- 2011

SECTION - D

ROLL NO. – A0102309195

Q1. You are the Administrative Officer in Human Resource
department in the State Bank of India. Mr. Rajiv Singh has been
interviewed by a panel of experts on December 23rd, 2009, for the
post of HR Executive. Draft a Job Offer Letter to be sent to Mr.
Rajiv Singh, with necessary terms and conditions, policies, the
Salary proposed and other benefits.

Ans.1

State Bank of India

H- 112, Karol Bagh

New Delhi

28 December 2009

Mr. Rajiv Singh

P-4, House No.133

Greater Noida

Subject: JOINING LETTER FOR THE POST OF HR EXECUTIVE

Dear Mr. Singh

This is to inform you that you are selected for the post of HR Executive in State
Bank of India, H- 112 Karol Bagh, New Delhi. On behalf of interview held on 12
December 2009 for the very same post. We are glad to have you as one of our
employee.
To facilitate and equip you to deal with the fast changing world, we have designed
a special training for you for about first 6 months, you have to clear this training
within the targeted time or extension of 1 month. It is mandatory to do this
training to be permanent in the organization. For these first 6 months you will be
paid Rs.18, 000 per month and on getting completed training you will get Rs.
30,000 per month.

The last date for joining is 10 January 2010. Send your confirmation till 5 January
2010 through E-mail. Joining will be in Karol Bagh’s branch and training will be
done in Bangalore.

Thanking you

Yours truly

Mansi Verma

Administrative Officer

Human Resource Department

State Bank of India

H- 112, Karol Bagh

New Delhi
Q2.Given below is a badly written business letter from the
Purchase Manager, Lal General Electrical Stores, Daryaganj,
Delhi-110006 to the Sales Manager, A.K. Shyam & Co., Jaipur.
Rewrite this letter making necessary changes in layout, content
and style in conformity with the general principles of business
letter writing.

The Sales Manager

A.K.Shyam & Co
Jaipur- -302004
Dear Sir

I am writing to complain that you haven’t paid any attention

while sending the goods to us. While we had ordered for 50
Room Heaters, you had sent 50 Geysers instead. This is simply
wasting my time and is most annoying. What is the reason for
these errors? Have you any problems? Are you understaffed? Is
the volume of work too much for you to manage? Or is it simply
due to carelessness? Whatever the reason, if this kind of
mistake occurs again, we shall stop our orders. Look into the
matter carefully and do the needful immediately.

Yours sincerely

Purchase Manager
Ans.2

Lal General Electrical Stores

Daryaganj

Delhi – 110006

28 December 2010

The Sales Manager

AK Shyam & Co.

Jaipur

Subject: COMPLAINT ABOUT WRONG PRODUCT ORDER PLACEMENT

Sir

This is to inform you that you have placed wrong order to us. We have ordered
you for 50 Room Heaters and we have got 50 Geysers. We are facing great
inconvenience as winter season is in full swing and customers are demanding for
Room Heaters.

It is very important for us as our business is being affected from this. This act is
creating a negative impact of your service, which can lead to discharge of
contract between us.
It is a request that faulty order placement of products may be replaced as early as
possible. It will be appreciated if you can change the order within this week.

Thanking you

Yours truly

Mansi Verma

Purchase Manager

Lal General Electrical Stores

Daryaganj

Delhi – 110006