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    Alessandra Callegaro
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    Alejandra Callegaro is a travel specialist based in London with a Master's Degree in Tourism and Management from the University of Venice. She has over 5 years of experience in customer service, sales, operations and account management for travel companies in London and Italy. Her resume highlights roles managing client relationships, operations, cross-selling, and updating systems for Japan Experience in London and Go Asia in Italy. She is proficient in Italian, English, Spanish and Japanese.

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    Alejandra Callegaro is a travel specialist based in London with a Master's Degree in Tourism and Management from the University of Venice. She has over 5 years of experience in customer service, sales, operations and account management for travel companies in London and Italy. Her resume highlights roles managing client relationships, operations, cross-selling, and updating systems for Japan Experience in London and Go Asia in Italy. She is proficient in Italian, English, Spanish and Japanese.

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    131 views2 pages

    Work It Daily - Resume Template

    Uploaded by

    Alessandra Callegaro
    Alejandra Callegaro is a travel specialist based in London with a Master's Degree in Tourism and Management from the University of Venice. She has over 5 years of experience in customer service, sales, operations and account management for travel companies in London and Italy. Her resume highlights roles managing client relationships, operations, cross-selling, and updating systems for Japan Experience in London and Go Asia in Italy. She is proficient in Italian, English, Spanish and Japanese.

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    Alejandra Callegaro

    N19 4EN London


    Email: ale.calle89@gmail.com | Phone: 07584213422
    LinkedIn Profile: www.linkedin.com/in/alejandra-callegaro/

    Travel Specialist

    Customer Service Blog Management


    Client Development Account Management
    Cross Selling & Upselling Researching & Reporting
    Destination Management User development

    Degrees: Master Degree, Economy Tourism & Management,


    University of Venice
    Bachelor’s Degree Language Culture & Society of
    Eastern Asia, University of Venice

    Languages: Italian, English, Spanish, Japanese


    Technologies: Google Suite, Office Suite, Workplace, Zendesk, Ogone
    Industries: Retail, Tourism, Digital Marketing

    WORK HISTORY

    Travel Specialist, Japan Experience, London (2018-2020)

    • Managed sales enquiries (average 90-110 mails daily), operations, insurance contracts
    & financial activities (payment, refunds, fraud check)
    • Cross selling and upselling of all JE services and products, average 70-120 orders daily
    • Updated internal and external systems (Zendesk; Wasabe; Ogone; Filemaker; Amadeus)
    • Ensured client expectations were meet & provided expert advice Ita, Eng, Spa (emails &
    Zendesk – daily; Live chat, Ekomi, socials – twice a week)

    Sales Assistant, Muji Europe Holding Ltd, London (2017-2018)

    • Took care of till operations, sales and customer service (direct sales & phone orders)
    • Visual merchandising every couple of weeks (according to temp. promotions and sales)
    • Managed stock every week & deliveries twice a week
    • Managed Inventory & Audit twice a year

    Junior Marketing Manager, Go Asia, Italy (2016-2017)

    • Managed supplier relations in order to develop new website & new catalog of year 2017
    • Managed blogs & editorial calendar for social media of luxury and leisure products
    • Managed events, telemarketing activities (avg 50 calls+90 mail daily) & press release
    • Accounting and data portal management for company statistical purpose (twice a week)
    EDUCATION

    Master Degree, Economy Tourism & Management, University of Venice,

    ADDITIONAL EXPERIENCE

    ➢ Volunteering

    AIPD (Associazione Italiana persone down), Venice IT (2008-2010)

    ● Supported the educators


    ● Organise indoor and outdoor activies

    ➢ Certifications

    JLPT N2, The Japan Foundation (2014)


    Google digital training certification, Google (2020)

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