1 Uke Street, Area 11, Garki, Abuja, FCT

Tel: 234-0807-490-7734
www.biosecureone.com

BiosecureOne Ltd RC809224

10th August 2011

Dear Sir

ADVANCED CLERICAL DUTIES & OFFICE ETIQUETTE TRAINING FOR THE JUNIOR STAFF
OF THE FEDERAL JUDICIAL SERVICE COMMISSION, ABUJA
Biosecureone Ltd has offered a wide variety of staff training or advice in Managing
People, Communication and Personal Development to organizations within and
outside Nigeria.  We are a CMD accredited establishment that specializes in
developing in-house courses, tailored to your organization’s needs.
We are a forward thinking company that goes beyond traditional presentation
methods to provide staff training with proven, measurable results.
We believe we offer the best commercial sector and public sector training available
and are especially proud of our record in addressing difficult subjects to enable
positive change in the workplace.
Our experience has shown that some of the obvious benefits our clients enjoy after
undergoing our any of our Human Capacity Development Programmes/Sessions are:

 Enhanced quality of service. Better working practices and more skilled

employees will improve the quality of your products and services.
 Businesses provide better customer service and enjoy stronger relationships
with customers once their staff have spent time on training courses.
 Improved staff retention. Training aids morale by making staff feel valued and
more suited to their role. Spend less time and money on recruitment and more
on keeping the staff you’ve already invested in.
Introduction

Biosecureone is a leader in providing IT consulting, Capacity Building, Human Resource

Management and Training services. We offer complete range of software consulting services
such as System Integration, Custom Application Development and Application Sustenance.
Given our proven track record, we seek to organize a Human Capacity Training session
specially tailored for the junior staff of The Federal Judicial Service Commission on the
under-listed course offerings:

Programme Title Duration Venue Fee

1 Advanced Clerical Duties Royal Dreams Hotel,

(Conference Hall) N40,000 per
3 days Participant
2 Office Etiquette Nassarawa State

3 Interactive Session, Tests

and award of Certificates

DAY 1
ADVANCED CLERICAL DUTIES
Secretaries, clerks and Admin Assistants perform a variety of administrative and clerical
duties necessary to ensure the smooth running of an organization. This three-day course will
enable delegates to handle their varied responsibilities in an efficient manner.  It will explain
their key roles and responsibilities, how to better manage their time; organize their office
space and how to deal with different and difficult people.

Target: Secretaries, Protocol officers, Clerks and Administrative support staff.

Workshop Outline:
(A) THE CHALLENGING ROLE OF A CLERICAL STAFF
 Identify the key role and responsibilities of clerical staff
  Focus on how the role has evolved and why it is such a key role in any organization
 Learn the key management skills clerical staff need to deal with all internal and
external stakeholders
 The power of the first impression
 Modern telephone management skills
 Positive scripting and ownership of conversations
 Analysis of staff behavioral style and communication strengths
 Professional communication strategies
 Communication upwards and downwards with empathy

(B) ASSUMING A LEADERSHIP ROLE WHILE PERFORMING A SUPPORTIVE FUNCTION

 Modern business writing skills
 Practical agenda setting and minutes – taking guidelines
 Time management and self management strategies
 Managing hospitality

(C) BUILDING RELATIONSHIP WITH COLLEAGUES AND CUSTOMERS

 Practical assertiveness skills to deal with difficult situations
 Conflict management
 The dynamics of cultural diversity
 Dealing with change and transformation
 Managing stress and energy to ensure balance
 Breaking old patterns and developing new mindsets
 Dress for success

Course Benefits:
 Participants will be able to effectively conceptualize, define, appraise, plan,
implement and successfully conclude clerical functions and projects.
 The course will enable the FJSC reduce time lag between vacancy of posts and
appointment of appropriately skilled successors.
 The training targets learning and development strategies that actively support
organizational goals.
 Upon completion of this course, the FJSC will gain a motivated, committed and
appropriately skilled cadre of officers.
DAY 2
OFFICE ETIQUETTE
Office etiquette helps create an office culture of appreciation, sensitivity, and respect for co-
workers. In addition, it helps build powerful relationships with clients and visitors to your
office. In this interactive session, the participants will learn important keys and tips that are
crucial for creating positive workplace behaviors. This leads to a more productive and
positive workplace environment for everyone. From cubicle etiquette and co-worker
courtesies, to electronic etiquette and tips for a productive meeting, the participants will be
empowered for greater levels of successful relationships with each other and with clients,
customers, and office guests.
This one-day workshop is aimed towards personal / corporate finesse which ensures that
the participants make the right first impression, have correct etiquette, appearance and
confidence.
The course provides participants with the basics of office etiquette, most importantly to be
considerate of others, dress code/appearance, the workplace versus social situations,
meetings, proper introductions, conversation skills/small talk, cultural differences affecting
business opportunities. 
This programme provides a platform for participants to be seen & responded to as credible
representatives of their workplace.

Target: All Junior Staff

Workshop Outline:
Module 1

 The role of good manners in business

 Being polite is cost effective

 Making a good first impression

 General behaviour in the workplace

Module 2

 Being wordwise...how do I speak?

 Appropriate language

 Tone of voice

 Module 3
  Appropriate dress
 Dress codes

 Jewellery & accessories

 Body types

 Dressing professionally

 Module 4

 Grooming in general
 The impression your hair makes

 Make-up – using it to your advantage

 Module 5

 Representing your company at a conference/event

 Eating & drinking with class

 Sticky situations and escaping them

 Module 6

 Telephone etiquette
 Answering

 Taking messages

 Leaving voice mail

 Ending the call

Course Benefits:

This training session will be totally interactive and all the participants will learn:
 The importance of understanding their corporate culture
 To plan, lead and attend meetings with maximum productivity
 To receive clients with class and courtesy
 The rules of conduct when visiting a client or another office
  Tips to help participants acknowledge the efforts and achievements of your
colleagues

DAY 3
Interactive Sessions
We offer domain specific training solutions to our various clients. Our gamut of services is
diverse and imparted by experienced training facilitators using a judicious mix of
conventional and modern techniques. The whole essence of the interactive sessions is to
enhance skill levels in specific areas using group exercises, and other participative methods.
An interactive session will be held on the last day of the workshop/training.
This interactive session will include multi-media presentations, Group discussions and
debates as well as Role- playing. We believe this will help the participants rediscover the
fundamentals of courtesy, honesty and respect in the workplace by providing tools and
techniques that can be applied in a variety of situations such as meetings, customer service,
networking (inside and outside of the office), handling various types of situations with
colleagues and supervisors and managing the participants professional image. The session
will demonstrate how the reintroduction of these principles will transform the participants
work day from chaos and conflict to civility and professionalism.

Tests
At the end of the Interactive session, an End-of-Seminar Assessment test will be
administered on the participants

Award of Certificates
Certificates of participation will be awarded to the participants upon completion of the End-
of-Seminar Assessment test.

We thank you in anticipation of your patronage, whilst assuring you of our best services
always.
Best Regards,
Nnaa Nto
Project Manager
(08072269094)