Professional Documents
Culture Documents
Trainee: Progress Chart Front Office Services Ncii
Trainee: Progress Chart Front Office Services Ncii
ALLYSA PARAISO
GRACE TAGUIAM
RHEA ADRIATICO
SWEET CALDERON
CARDEL ORGANISTA
TRAINEE
BAS
IC
COM
PET
ENC
IES
1. Pa
C
C
C
C
C
C
Work rticipate
Com place in
mun
icati
LO1 on
O
√
√
√
√
√
√
work btain an
place d
inform convey
ation
LO2
P
meet articipate
in i
CHRIZEL MAE VALEROS C √
XYRENE REYES C √
ELLA GONZALES C √
EDELMIRO GREGORIO C √
Duration: 59 Days
√
√
√
√
√
√
meet articipate
ings
and d in workp
iscus la
sions ce
LO3
C
√
√
√
√
√
√
relate omplete
d do
cume relevant w
nts ork
2. W
o
C
C
C
C
C
C
Envi rk in a T
ronm e
ent am
LO 1
.
√
√
√
√
√
√
scop Describe
e team
r ole a
nd
LO2
I
√
√
√
√
√
√
respo dentify o
nsibi wn ro
lity w le
ithin and
LO3 team
√
√
√
√
√
√
Work
as a
team
mem
ber
3
. Pra
Prof ctice Ca
essi
onal reer
ism
√ √ C √ √ √
√ √ C √ √ √
√ √ C √ √ √
√ √ C √ √ √
AN
C
C
C
C
C
C
3. Pr
a
Prof ctice Ca
essi reer
LO1 on alism
Integ
√
√
√
√
√
√
objec rate
t i
goals ves with personal
orga
nizat
ional
√
√
√
√
√
√
LO2
Set an
d mee
t work
LO3 priorit
Main ies
t
√
√
√
√
√
√
grow
th an ain profe
d de s
velop sional
men
t
4. Pr
a
C
C
C
C
C
C
Heal ctice Oc
t
Proc h and Sa cupation
edur fety al
es
LO1
Id
√
√
√
√
√
√
entify
haza
rd s and
LO2 risks
E
risks valuate
haza
rds a
nd
PROGR
FRONT OFFIC
C √ √ √ C √
C √ √ √ C √
C √ √ √ C √
C √ √ √ C √
Date Started:
LO2
√
√
√
√
√
√
E
risks valuate
haza
rds a
LO3 nd
√
√
√
√
√
√
Cont
rol h
azard
s and
LO4 risks
√
√
√
√
√
√
Main
tain O
HS a
ware
ness
COM
MO N
COM
PET
ENC
I ES
1. Pe
C
C
C
C
C
C
and rform W
Safe orkp
ty Pr l
actic ace
LO1 es
F
√
√
√
√
√
√
proce ollow wo
and s dures fo rkplace
ecur r
ity pr health, s
actic afety
es
LO2
D
ROGRESS CHART
ART
√
√
√
√
√
√
situa eal with
tions emer
gen cy
LO3
M
√
√
√
√
√
√
pres aintain
enta
tion s safe pers
tanda onal
rds
2. Pro
C
C
C
C
C
C
Custo vide Effec
mer S tive
CES NCII
ervic
e
√
√
√
√
√
√
LO1 G
reet c
ostum
LO2 e r
I dent
√
√
√
√
√
√
if y cu
stom
er ne
e ds
LO3
√
√
√
√
√
√
D
costu eliver se
mer rvice
to
LO4
H
telep andle q
h u
inter one, fax eries thr
net m oug
√ √ C √ √ √
√ √ C √ √ √
√ √ C √ √ √
√ √ C √ √ √
LO4
H
telep andle q
√
√
√
√
√
√
h u
intern one, fax eries thr
et an mach ough
d em ine,
ail
LO 5
H
√
√
√
√
√
√
evalu andle co
a m
recom tion and plaints,
mend
ation
3. s
Obse
C
C
C
C
C
C
Hygi rve W
ene o
Proc rkplace
edur
es
√
√
√
√
√
√
LO1
F
proce ollow hy
dure giene
s
LO2
I
√
√
√
√
√
√
hygie dentify a
ne ri n
sks d preven
t
4. De
Indu velop an
stry d
Kno Update
wled
ge
√ √ C √ √
√ √ C √ √
√ √ C √ √
√ √ C √ √
4. De
C
C
C
C
C
C
Indu velop an
stry d
Kno Update
wled
ge
LO1
S
√
√
√
√
√
√
indus eek info
tr y rmat
ion on th
e
LO2
U
√
√
√
√
√
√
know pdate in
ledge dustr
y
5. Pe
C
C
C
C
C
C
Oper rform Co
ation mpu
s ter
LO1
P
√
√
√
√
√
√
to be lan and
unde p
rtake repare fo
n r tas
k
LO2
√
√
√
√
√
√
I
comp nput data
uter into t
he
LO3
A
comp ccess in
uter form
at
C √ √ C √ √
C √ √ C √ √
C √ √ C √ √
C √ √ C √ √
LO3
A
√
√
√
√
√
√
comp ccess in
uter form
ation
usi ng
LO4
P
√
√
√
√
√
√
using roduce/
comp output
uter d
syste ata
m
LO5
M
√
√
√
√
√
√
equip aintain
ment comp
and u
syste ter
ms
COR
E
COM
PET
ENC
IES
1. Re
C
C
C
C
Rese ceive An
rvati d
ons Proces
s
√
√
√
√
LO1
requ Receive
est rese
rvatio
LO2
Reco n
reser r
vatio d details
n of
√ √ √ C √
√ √ √ C √
√ √ √ C √
√ √ √ C √
√
√
√
√
LO2
R
rese ecord d
rv etails
√
√
√
√
√
√
LO3 ation
Upda of
te r e
serva
C
C
C
C
C
C
LO4 tions
A
reser dvise ot
vatio hers
2. Op n deta on
era ils
te
C
C
C
C
C
C
Com
pute A
Rese r
rvati ized
on S
yste
LO1 m
A
√
√
√
√
√
√
reser ccess a
n
informvation sy d manip
ation stem ulate
LO2
C
√
√
√
√
√
√
reser reate an
vatio d pro
ns cess
LO3
S
√
√
√
√
√
√
reser end and
vatio
n comreceive
muni
catio
3. Pr ns
o vid
√ √ C C √ √ √
√ √ C C √ √ √
√ √ C C √ √ √
√ √ C C √ √ √
3. Pr
o
C
C
C
C
C
C
Acco vide
Rece mmodat
ption ion
LO1 Serv
Prep ices
C
C
C
C
C
C
are f
or gu
est a
r rival
LO2
W
√
√
√
√
√
√
gues elcome
ts and
regis
ter
LO3
Orga
√
√
√
√
√
√
nize
gues
t dep
artur
e
LO4
√
√
√
√
√
√
P
reco repare f
rds a r
nd re ont office
ports
C
C
C
C
C
C
4. Co
n d u ct
Nigh
LO1 t Aud
Mon it
trans itor f
actio inanc
ns ial
C C √ √ √ C
C C √ √ √ C
C C √ √ √ C
C C √ √ √ C
C
C
C
C
C
C
LO1
M
trans onitor fi
actio nanc
LO2 ns ial
C
√
√
√
√
√
√
and r omplete
epor routi
ts ne r e
cord
s
5. Pr
o
C
C
C
C
C
C
Rece vide Clu
ption b
Serv
ices
LO11
club Provide
√
√
√
√
√
√
s in
mem ervices a formatio
bersh n n
ips d proces on
s
C
C
C
C
C
C
LO2
Mon
itor e
ntry
to clu
b
6.Pro
vid
C
C
C
C
C
C
e Po
r t er
Serv
ices
LO1
H
depa andle g
rture uest
s arriv
a ls an
d
C √ C √ C C
C √ C √ C C
C √ C √ C C
C √ C √ C C
LO1
H
√
√
√
√
√
√
depa andle g
rture uest
s arriv
a ls an
d
√
√
√
√
√
√
LO2
Hand
le gu
est lu
LO3 ggag
e
√
√
√
√
√
√
Resp
bell d ond
esk s to re
ervic ques
es t for
REM
C
C
C
C
ARK
S
√ √ √ C
√ √ √ C
√ √ √ C
√ √ √ C