JOB DESCRIPTION: Operations Manager – Paylogic SAC

Reports to: Managing Director Directly Supervises: Programmers, Specialists

Consultants, Call Center, Help Desk
Career Path: Managing Director
The Position Objective: To contribute to clients’ satisfaction by ensuring that Projects are
adequately staffed, hardware and software needs are met and that there is a rapid response to
all requirements deriving from the software installed in the clients’ locations.
 Functions:
 Receive the requirements that the Project Leaders hand over and review them to make
sure that the needs have been adequately articulated and priced.
 Make sure that the Project information is registered in the Project Control System.
 Follow up on down payments of projects as prerequisite for assigning resources to
Projects
 Assign personnel and other resources to each Project, coordinating schedules and
availability of Programmers and Specialist Consultants.
 Allocate time and equipment to Programmers according to the nature and number of
projects assigned.
 Maintain permanent contact with the Commercial Manager in order to update the
Project Forecast, anticipating the needs for incoming projects--- personnel and
equipment.
 Hold weekly meeting with Project Leaders, Programmers, Specialists in order to discuss
the Project Forecast.
 Coordinate the hiring or new programmers with Human Resources.
 Elaborate the Remote Support Help Desk role so it is manned on a 24 / 7 basis.
 Update and provide cost and expense information to the Commercial and Financial
areas for use in proposals.
 Review Project Time Sheets and ensure the information is in the Project Control System
for evaluation and future reference.
 Participate in the biweekly Managers Committee meeting.
 Maintain contact with institutes and universities that form Computer Analysts and
Programmers and attend Job Fairs to maintain a data base of possible recruits.
Evaluation Criteria: Response time for assigning resources to Projects (24 hours). Profit margin
of executed Projects (cost implication). Response time for Remote Support Help Desk (1 hour
for acknowledgement of reception of the requirement and between 1 and 4 hours for solution,
depending on complexity of the requirement).
IMPORTANT NOTE: Resources must be supplied to an average of 12 ongoing Projects within a
month, many of which are simultaneous or overlapping. The Remote Support Help Desk
functions “on demand” 24 / 7.
Requirements:
Undergraduate Degree in Systems Engineering with complementary studies in Administration
and Logistics.
3 years of experience: at least 2 as a Project Leader and 1 in an Operations position in a project
oriented business.