Professional Documents
Culture Documents
Executive Summary
Executive Summary
Executive Summary
FedEx Express is the world largest cargo airlines with over 290,000 employees
moving seven million packages each day with 600 flights a day. One of the top 20
Fortune “Most Admired” for a decade, FedEx stands among the world’s successful
enterprises. From the start FedEx always believed that people were the key to business,
and that leadership is about continuous growth.
The company sees that the people-side of leadership has grown more complex,
and looking to the future, is committed to developing leadership capabilities to
manage the changing workforce. The goal is leaders who are better at influence,
make decisions that are both quick and accurate, and are able to build a culture where
people feel the dedication and drive for exceptional performance in a way that’s
sustainable and creates real value for all stakeholders. The company should know and
distinguish what leadership will be effective to attain the goals they wanted. The
success of a business depends on the ability of the managers to motivate and
encourage its employees to contribute willingly towards the goals and objectives of
the organization. Employees are not only motivated by monetary factors and
managers should use a mixture of strategies.
This case study aims to determine the symptoms and root causes of the
following:
FedEx new managers focus on how emotional intelligence will assist them to
show up as leaders by managing themselves first. Emotionally intelligent leadership
means forming a connection between people at an emotional level.
This section states the causes of the problem of this case study:
Some members may realize that they are not working to potential, but would
point to a lack of guidance, training and feedback as the cause of their
performance issues.Leaders interaction with workers casts the modality of
operations and depending on the leaders’ behaviorism and style promotes or
decreases motivation in the work place.
Managers can’t manage their emotions and stress that it can affects the whole
organization. Leaders are missing opportunities to better engage and develop
their workforce to the employees.
Most organization focus only on the performance and output of the employees.
Employees has to work under very strict deadlines and pressure in excessive task
orientation that can brought the company culture down.
The company wants to have a leader whose capabilities and skills are much better
than others. Leader who make fast and accurate decisions that can help the
organization. High-performers are typically identified for these leadership, which
may be longer-term and broader than focusing on tighter end-goals.
FedEx Ground cares for its employees and contractors and the
communities in which they live and work. In addition to corporate employees
volunteerism, they need to develop strategic relationships with their
employees so that they can share their values and experience .
The company should know and distinguish what leadership will be
effective to attain the goals they wanted. The leaders must know how to
manage organizational behavior that focused on acquiring, developing and
applying the knowledge and skills of employees.
The company will do this by taking care of its people first believing
they will make then take care of its customer.For this reason the top
leadership at Fedex is committed to the “People First”. To be effective, leaders
must have a solid understanding of how their emotions and actions affect the
people around them. The better a leader relates to and works with others, the
more successful he or she will be. Take time to work on self awareness, self
regulation, motivation and empathy and social skills. Working on this area
will help you excel in the future. The best kind of leadership is about setting in
example, influence, integrity, inspiration and courage.The transformational
leadership was key to motivate the Fedex teams.
After determining the problems and solutions about the team building session
for executive team retreat, the consultant used there sources to support the
investigation:
https://www.researchgate.net/publication/324656452_EMOTIONAL_INTELLIG
ENCE_AND_MANAGERIAL_EFFECTIVENESS
https://www.6seconds.org/2014/01/14/case-study-emotional-intelligence-people-
first-leadership-fedex-express/
The success of the project at FedEx offers several insights for other companies
looking to gain value from emotional intelligence:
Greenleaf, RK, and Spears, LC. Servant leadership: a journey into the nature of
legitimate power and greatness. Paulist Press, 2002. ISBN 0809105543,
9780809105540.
Real Time Performance. Leadership makes the difference: How FedEx increased
employee engagement to successfully launch a new service. Web.
Submitted to:
Mrs. Concepcion Castro
Submitted by:
Manibo, Jaycel Anne M.
Macalindong, Allen Cyrill P.
Manalo, Trexie Amor O.
BSMA 1101