Select Q_DESC as 'Criterion' , Zscore as 'Score'

from sis_analysis_V
where SEMESTER=:S_CES and
COURSE =:COURSE_CES and
COLLEGE =:C_CES and
DEPARTMENT =:D_CES

and Q_DESC in ( '[Questions about the start of the course]'

, '[Overall Evaluation]'
, '[Questions about the start of the course]'
,'[Questions about what happened during the course]')
;

Select avg(Zscore) as "Score"

from
(Select *
from sis_analysis_V
where SEMESTER=:S_CES and
COURSE =:COURSE_CES and
COLLEGE =:C_CES and
DEPARTMENT =:D_CES

and (Q_DESC like '"[Questions about the start of the course]"' or

Q_DESC like '"[Overall Evaluation]"' or
Q_DESC like '"[Evaluation of the Course]"' or
Q_DESC like '"[Questions about what happened during the course]"' ))
group by (SEMESTER,COURSE,COLLEGE,DEPARTMENT )
;