Emotional
Intelligence


Not
just
intelligence!

 What
is
it?

•  Using
the
power
of
emotions
wisely

•  It
is
the
ability
to
understand
WHAT
we
feel,

WHY
we
feel
that
way
and
WHAT
can
be
DONE

about
it

•  Conceptualised
by
Daniel
Goleman

 Emotional
Intelligence

•  Self
Awareness

•  Self
Management

•  Social
Awareness

•  Relationship
Management

 Stages
of
EI


Self Social Relationship

Self Awareness
Management Awareness Management

Aware of Manage Your Empathy for

yourself Others Relate to Others
Behaviors
“The greatest of “Emotions “When dealing with people, Where the 3 elements
faults is to have taught remember of EI come together
be conscious mankind to that you
of none.” reason.” are not
dealing with creatures of logic, but
Thomas Carlyle Luc de creatures of emotion.”
Vauvenargues
Dale Carnegie
 How
it
works

•  Stage
1:
Do
you
ask
others
for
feedback?

•  Stage
2:
Do
you
feel
“Oh!
Wish
I
hadn’t
said

that”?

•  Stage
3:
Do
I
feel
what
others
feel?

•  Stage
4:
Do
I
consciously
build
and
maintain

relationships?

 Activity
Time!


GUESS
WHO!

Make
paper
notes
and
write
one
‘fact’
about
yourself
that

no
one
knows!
Fold
the
paper
and
put
it
in
the
bag
and

mix
it

QUESTIONS

Thank
you
and
happy
emoting!