GTS ALERT

GTS SPERRY DRILLING - GLOBAL

TECHNICAL SERVICES
ALERT NO.:
GTS-19-FE-GEN-03
Rev: E

Title: Memory Data Loss on MLWD Tools with ECMB / CBM Boards

Product
General Originator: Hans Wong
Line:
Issue Date: 06 November 2020 Approver: Philip Parcell

PROBLEM: Memory Data Loss on Tools with Ethernet Communication Memory

Board (ECMB) and CAN Bus Master (CBM) Boards

CAUSE: Potentially due to Memory Corruption – Under Investigation (R*1408082)

SOLUTION: Perform ECMB / CBM Memory Test, ECMB / CBM Memory Reformat, and
extend the 6Gb CBM Extend Watchdog Timer to 256 seconds

Detailed Information:

Several MLWD runs with ECMB / CBM boards have encountered partial or full memory
data loss during retrieval on surface. These incidents could have been caused by memory
corruption.

An investigation is still ongoing to identify the root cause of this issue.

Procedure Changes related to this alert GTS-19-FE-GEN-03 Rev E:

While performing tool level ECMB / CBM memory reformat (as per
procedure D01822993):
1. “Step 13* – Disable Watchdog UBOOT (For CBM Board only)”
MUST be completed before proceeding to the next step. Failure
to disable the watchdog timer prior to memory reformat process
may result in being unable to communicate with the board at tool
level.
2. In “Step 22* - Check for Bad Blocks after Formatting”, if the
number of bad blocks remains the same or only +/- 1 block
difference before and after formatting, proceed to the next step.
*Step numbers may change in the Dozuki.

ECMB/CBM Data Recovery Guide (D01882823) is now also available in Dozuki

under PCB-Programming section.

The information contained herein shall be considered the sole property of Halliburton, and the recipient thereof agrees not to
disclose said information to parties outside Halliburton and not use or duplicate said information for any purpose, except as
specified by Halliburton, without written permission. Halliburton does not guarantee the accuracy of any data or interpretation
thereof and is not responsible for any loss, damages, or expenses resulting from the use thereof. Products or services having
trademark rights owned by Halliburton are not marked with trademark or registered symbols in this document. Such trademark
rights are recognizable by Halliburton employees and, as such, absence of marking does not affect notice thereof. However,
other company products or services are referenced with the trademark or registered symbol where applicable herein.

Template No. D01352033 - Revision A Page 1 of 3

 GTS ALERT
GTS SPERRY DRILLING - GLOBAL
TECHNICAL SERVICES
ALERT NO.:
GTS-19-FE-GEN-03
Rev: E

Title: Memory Data Loss on MLWD Tools with ECMB / CBM Boards

Product
General Originator: Hans Wong
Line:
Issue Date: 06 November 2020 Approver: Philip Parcell

Actions Required:

As short-term solutions,
1. Manufacturing Level:
a. Full memory test for all 2Gb ECMB and 2Gb/6Gb CBM boards are to be
performed at heat and ambient temperatures.
2. District Level:
a. Whenever MLWD tools with 2Gb ECMB or 2Gb/6Gb CBM boards are
returned to the shop for maintenance:
i. Step 1: Perform tool level ECMB / CBM memory test (as per
procedure D01659983)
ii. Step 2: Perform tool level ECMB / CBM memory reformat (as per
procedure D01822993)

The implementation of the ECMB / CBM memory reformat is because the ECMB /
CBM memory test is not capturing all memory corruption symptoms.

3. For all 6Gb CBM boards, extend the watchdog timer from 120 seconds to the
maximum of 256 seconds. This means the 6Gb CBM board will reboot whenever
the board fails to boot up fully within 256 seconds (from previous setting of 120
seconds) from the last power on reset.
a. New 6Gb CBM boards will be set with 256 seconds on the watchdog timer.
b. All existing in-use 6Gb CBM boards already installed on tools must be
reprogrammed with 256 seconds set on the watchdog timer when they are
returned to the shop for maintenance. Perform watchdog timer
programming and verification as per procedure D01484487 Rev C.

The occurrence of this issue is random in nature and does not affect all ECMB / CBM
boards in the fleet. However, the memory test and memory reformat will potentially help to
identify any boards with memory corruption issues, as well as allowing more data collection
to assist the investigation efforts. (As instructed in procedure D01659983)
The watchdog timer extension is to address the 6Gb CBM boards issue that take more
than 2 minutes to boot up.

The information contained herein shall be considered the sole property of Halliburton, and the recipient thereof agrees not to
disclose said information to parties outside Halliburton and not use or duplicate said information for any purpose, except as
specified by Halliburton, without written permission. Halliburton does not guarantee the accuracy of any data or interpretation
thereof and is not responsible for any loss, damages, or expenses resulting from the use thereof. Products or services having
trademark rights owned by Halliburton are not marked with trademark or registered symbols in this document. Such trademark
rights are recognizable by Halliburton employees and, as such, absence of marking does not affect notice thereof. However,
other company products or services are referenced with the trademark or registered symbol where applicable herein.

Template No. D01352033 - Revision A Page 2 of 3

 GTS ALERT
GTS SPERRY DRILLING - GLOBAL
TECHNICAL SERVICES
ALERT NO.:
GTS-19-FE-GEN-03
Rev: E

Title: Memory Data Loss on MLWD Tools with ECMB / CBM Boards

Product
General Originator: Hans Wong
Line:
Issue Date: 06 November 2020 Approver: Philip Parcell

See RTA R*1408082 for ongoing investigation.

Supporting Documents:

Document
Number Description

D01659983 CBM/ECMB Memory Test – Tool Level and Board Level

D01822993 ECMB / CBM Tool Level and Board Level NAND Flash Formatting
Procedure
D01484487 CBM Enable Watchdog in UBOOT Script

D01484487 CBM Enable Watchdog in UBOOT Procedure

D01882823* ECMB/CBM Data Recovery Guide

(*Look for Troubleshooting
Guides Section)

For any questions concerning this GTS Alert, contact the following:
Hans Wong Wong.SiongMing@halliburton.com

The information contained herein shall be considered the sole property of Halliburton, and the recipient thereof agrees not to
disclose said information to parties outside Halliburton and not use or duplicate said information for any purpose, except as
specified by Halliburton, without written permission. Halliburton does not guarantee the accuracy of any data or interpretation
thereof and is not responsible for any loss, damages, or expenses resulting from the use thereof. Products or services having
trademark rights owned by Halliburton are not marked with trademark or registered symbols in this document. Such trademark
rights are recognizable by Halliburton employees and, as such, absence of marking does not affect notice thereof. However,
other company products or services are referenced with the trademark or registered symbol where applicable herein.

Template No. D01352033 - Revision A Page 3 of 3