Customer Service Vocabulary

1. Thank you for choosing us. Is there anything else I can help you with?”
2. I don’t know, but let me find out.
3. Thank you for bringing this to our attention.
4. I certainly can check that for you.
5. I apologize for the inconvenience.
6. Happy to help
7. As much as I would love to help…
8. There seems to be some sort of mix-up. (confusión)
9. I’m afraid there’s been an oversight on our part.
10. Parece que podríamos haber cometido un error.
11. Would you like a replacement or a refund?
12. Maybe we could send this back to
[department/company/manufacturer] and have them take a look.
13. If you’re not happy with the discount, the best I can do is [offer you
a coupon/discount for your next purchase].
14.  I’m sorry, but this is against our company policy.
15.  I wish I could help you, but this is out of our control.
16. I’d like to help, but there’s nothing much I can do.
17.  I understand this is frustrating to you. Let me see what I can do.
18. You have every reason to be upset and I apologize for what has
happened.
19. I realize this has been an inconvenience to you. Please let us set
things right.
20. It'smy pleasure!
21. I appreciate your patience!
22. I completely agree with you// I'll have to
double check to ensure that aligns with our
policy.
23. I'm truly sorry to hear about your bad
experience... 
24. Is there anything else/ further I can help you with?
25. Please don't hesitate to get in touch if you
need anything else.
 26. Here's an exclusive promotion we're offering
to our loyal customers..
27. How can I help you?  (¿Cómo puedo ayudarlo?)
28. What can I help you with today? (¿En qué puedo ayudarlo
hoy?)
29. What seems to be the problem? (¿Qué problema está
teniendo?)
30. What happened exactly? (¿Qué sucedió exactamente?)
31. When did you lose your internet connection? (¿Cuándo
perdió su conexión a Internet?)
32. Have you tried reading the instructions? (¿Ha intentado
leer las instrucciones?)

ENGLISH SPANISH
shipment envío
package paquete
power poder
connection conexión
signal señal
late late
to arrive llegar
delay demora
bank account cuenta bancaria
overdraft sobregiro
broken broken
missing desaparecidos
service
técnico de servicio
technician
to install instalar
to repair reparar