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Servive Supply Chain Biblio Research
Servive Supply Chain Biblio Research
https://www.emerald.com/insight/1463-5771.htm
Ishwar Kumar
Assistant Faculty, Entrepreneurship Development Institute of India,
Ahmedabad, India
Abstract
Purpose – The purpose of this study is to carry out the systematic literature review, bibliometric analysis and
content analysis of extant literature of service supply chain (SSC).
Design/methodology/approach – Systematic literature review (SLR) technique was used for identifying the
research papers. In the first step after reading titles, abstracts and keywords and, full-length articles wherever
required, papers not related to SSC were removed. In second steps papers were read more critically and papers
not related to SSC were removed. Finally on 502 papers bibliometric and content analysis was further carried
out. Content analysis was based on the clusters formed by bibliographic coupling. Further, content analysis of
the recent articles revealed the current research trends and research gaps.
Findings – This paper identified the six existing research diversifications in SSC as (1) logistics SSC, (2) model,
framework and conceptual papers, (3) third-party logistics service providers, (4) articles from various
perspective, (5) measurement of quality and performance on services and (6) impact of adoption of technology,
cooperation and branding on logistics service providers. Further, six future research directions are also
provided.
Practical implications – This research provides a clear view of the progression of publication, research
diversification, research themes of six identified clusters, sub-themes of clusters and content analysis of each
cluster. Content analysis of recent articles reveals the current research trend and future research directions.
Originality/value – This is a first of its kind of study which presents the diversification of research areas
within SSC, bibliometric analysis, content analysis and provides actionable future research direction.
Keywords Service supply chain (SSC), Service operations, Systematic literature review (SLR), Bibliometric
analysis, Content analysis
Paper type Research paper
1. Introduction
The role of services in economies of countries is increasingly stressing the need to carry
research in services (Thakur and Anbanandam, 2016). In developing countries, such as
Brazil, Russia, India, China and South Africa (BRICS), the fast growth of the service industry
is observed (Wang et al., 2015). In 2017, the service sector contributed half to two-thirds of
each BRICS country’s economy. World Bank data indicates that the share of services and
value-added in global GDP is 65.042 % (“Services, value added (% of GDP) j Data”, n.d.).
Service supply chain (SSC) has gained attention and attracted academicians and industry
personnel and many experts have predicted that services will rule the world economy (Arnold
et al., 2011).
Benchmarking: An International
Journal
Conflict of interest declaration: The authors declare that they have no known competing financial © Emerald Publishing Limited
1463-5771
interests or personal relationships that could have appeared to influence the work reported in this paper. DOI 10.1108/BIJ-04-2020-0137
BIJ Ellram et al. (2004) established the definition of SSC as “Supply chain management is the
management of information, processes, capacity, service performance and funds from the
earliest supplier to the ultimate customer.” Baltacioglu et al. (2007) argued that the definition
of Ellram et al. (2004) is more leaned towards the manufacturing supply chain management
and defined SSC as “The service supply chain is the network of suppliers, service providers,
consumers and other supporting units that performs the functions of transaction of resources
required to produce services; transformation of these resources into supporting and core
services; and the delivery of these services to customers.” Baltacioglu et al. (2007) also defined
SSC in a simpler and similar way of Ellram et al. (2004) as “service supply chain management
is the management of information, processes, resources and service performances from the
earliest supplier to the ultimate customer.” These definitions indicate that final product or
service delivered to customer provide benefit to the customer and also termed as “core
service” (Baltacioglu et al., 2007). Wang et al. (2015) classified SSC in two ways. Service only
supply chain (SOSC), where products are pure services, i.e. telecommunication, financial
services, mobile applications, tourism and Internet services, etc. A second way of defining
SSC is product service supply chain (PSSC), in this kind of supply chain however physical
products travel down the supply chain but significant consideration is given to services only,
i.e. restaurant and food, mass customization, product design and logistics service providers.
In this paper we follow the definitions of SSC provided by Baltacioglu et al. (2007) and Wang
et al. (2015) as these definitions help in identifying the papers and defining the boundaries of
the research. The application of the theory of value chain can help the service companies in
achieving the strategic objective (Armistead and Clark, 1994). Services are growing and
getting attention but previous researches were more focused on the manufacturing supply
chain (Ellram et al., 2004). The reason lies in the fact that previous economies were more
dependent on manufacturing and farming and the service sector has been developing from
the past four decades (Baltacioglu et al., 2007; Wang et al., 2015). General SCM, product SCM,
servitized SCM and service industry SCM are the four functional areas of SSC as proposed by
Lin et al. (2010). They also mentioned that the product SCM can be made servitized SCM by
adopting some changes in SCM. SSC can be considered of bidirectional nature as customers
play a role of supplier of inputs like ideas, information, minds and bodies (Sampson and
Spring, 2012). It can be seen that with time the authors have started paying more attention to
services and the role of customers in services is highlighted (Sigala, 2014).
Timeframe 2000–2016 2000–2016 Not restricted Not restricted Not restricted Not restricted Not restricted Not restricted
Focus Third-party Sustainable SSC Comparison of SSC Performance SSC SSC SSC
logistics manufacturing and measurement
SSC of SSC
Methodology SLR SLR LR LR LR LR LR (1) SLR
(2) Bibliometric
analysis
(3) Content analysis
Key findings ICT and Framework for Ten constructs of Categorizes the A framework A framework for A framework for Publication trend, top
Performance Sustainable SSC service supply chain SSC into the for SSC SSC contributing journal,
measurement is SOSC and PSSC performance authors and country.
under-researched measurement Most cited and co-cited
area of SSC papers. Intellectual
structure of research and
content analysis
(continued )
Service supply
chain
A Comparison of
previous studies and
Table 1.
Table 1.
Evangelista et al. Thakur and Wang et al. Baltacioglu et al.
Criteria (2018) Liu et al. (2017) Anbanandam (2016) (2015) Cho et al. (2012) (2007) Ellram et al. (2004) Our study
Future Influencing TBL’s Selection of Outsourcing, Validity of the Validity of model Validity of model Six research directions-
research factors, green interaction with strategic partners, customer framework in in other service in other service
directions actions and the ternary SSC strategies service, other service industries, (1) Sustainability
industries,
performance, ICT relation, considering the competition, industries generalization of related research
generalization of
for green actions, considering the challenges of service customer model and model, testing of
gap
energy efficiency constraints of properties, welfare and development of a best
(2) Less explored
in freight TBL while Integration of SSC operations risk SSC strategies manufacturing
areas of services
transport, and making SSC and implementation management based model practices in SSC
(3) Dynamics of
shipper’s strategy, of reverse SCM are the areas for
perspective and incentive- practices in SSC future research Market is
collaboration oriented LCA should be in SSC unexplored
were suggested as with ternary considered for (4) More focus
future research relationship are future research required on Multi
directions the areas to be echelon SSC
explored (5) Effects of
branding, latest
technologies,
cooperation,
innovation, social
preferences and
consumer
perceptions on
SSC need strong
exploration
(6) More research
work is required
on Risks
associated with
SSC
Note(s): Where, SSC 5 service supply chain, ICT 5 information and communication technology, SOSC 5 service only supply chain, PSSC 5 product service supply
chain, LCA 5 life cycle assessment, TBL 5 triple bottom line, LR 5 literature review, SLR 5 systematic literature review
Rajahonka (2017) are the literature review in a specific direction of SSC. (Liu et al., 2019a) Service supply
presented a literature review from the behavioral operations perspective. Moreover no author chain
has adopted bibliometric analysis and content analysis technique for exploring SSC in this
way this paper is unique and will present the literature, content analysis and future research
directions for SSC not limited to any specific research direction.
Based on the gaps identified in the literature the purpose of this study is to find out the
answers to the following research questions-
RQ1. What is the publication trend- year wise, country wise, author wise and journal
wise (descriptive analysis)?
RQ2. Which are the most influential research articles – global citation wise, local citation
wise, page rank wise?
RQ3. How the research in SSC is diversified or clustered? And what are the themes of
different clusters?
RQ4. What are the different future research directions?
Systematic literature review (SLR) method is adopted to gather related articles. In the first
step of SLR, articles are identified from the database. The second step is to sort the papers as
per the relevancy to the topic. Following the definition of Wang et al. (2015) articles related to
SSC are selected, articles related to the manufacturing supply chain and not related to SSC are
excluded to get the related articles. The third step is to critically analyze the articles and to
provide synthesize findings. Bibliometric analysis is carried out to get an insight into popular,
influential, reputed articles, most contributing journals, country and different clusters.
Content analysis of identified clusters is carried out to get the research themes and direction
of researches of the clusters further content analysis of recent articles is carried out to get the
recent research trend and future research direction.
This study critically analyzes the literature and presents an overall intellectual structure of
SSC. The key findings of this research will help the researchers in understanding the research
status, structure and the evolution of different themes in SSC. Future research directions
provided in this paper will help the researchers in advancing the research in SSC. To the best of
our knowledge, this is the first study in SSC that applies SLR, bibliometric analysis and content
analysis together. This research work contributes to the SSC area in four ways- (1) No research
has been conducted taking bibliometric analysis into consideration so this research work
provides insights like most influencing research articles, authors, country, etc. of SSC. (2)
Though review papers have appeared previously and all of them focused on advancing the
concepts of SSC but none of them focused on the different research areas and the research
advancements in different area of SSC, this paper takes into consideration both the dimensions.
(3) Previous researches have not focused on content analysis but in this paper content analysis
is also carried out. (4) This research work also reveals directions for future research based on the
content analysis of recent (articles published in 2017, 2018 and 2019) articles.
The rest of the paper is arranged as follows: section 2 provides research methodology used
in this study, section 3 provides descriptive analysis, section 4 presents bibliometric analysis,
section 5 presents content analysis, section 6 presents discussion, results and future research
directions and section 7 discusses the limitations and conclusions.
2. Research methodology
Methods for doing literature review are systematic literature review (SLR), meta-analysis,
bibliometric study and content analysis. In this study SLR method is adopted to identify,
sort and report the related articles (Centobelli et al., 2017a; Duque-Uribe et al., 2019;
BIJ Tranfield et al., 2003). In the first step of SLR, papers are identified from the database. The
first step identifies the keywords and makes a search string to search in a database. The
search string used in this study is verified with the papers identified in preliminary searches.
“supply chain” OR “supply-chain” were found to be the most used keywords. “Logistics” was
also used in more than twenty percent of papers. While “value chain” was used to cover any
possible related paper to supply chain. “servic*” was used with AND with the keywords of
supply chain to search the papers in Scopus. The second step is to select the relevant papers.
Following the definitions of Wang et al. (2015) and Baltacioglu et al. (2007) papers related to
SSC are selected. The third step is to critically examine the papers and present synthesized
findings. This study combines SLR with bibliometric analysis mainly aimed to find
influential research, authors, country and existing research domains. In this paper,
VOSviewer and Gephi software can provide the information of the highest globally cited
articles, highly locally cited articles, most contributing researchers, country and generate the
clusters of papers based on the similar research topic. Both the software are easy to use,
provides better visual diagrams, clusters diagrams, and can handle different data formats.
(Mulet-forteza et al., 2018). Bibliometric analysis enables in identifying the most cited research
paper, impact of citations and timeline visualization of citations (Garfield, 2009; Thelwall,
2008). Content analysis is also carried out on the articles identified in different clusters
obtained by bibliometric coupling. The content analysis helps in identifying the insights,
themes, research diversification, research trends and research gaps from papers classified in
the clusters. Further papers published in recent three years from 2017 to 2019 till the month of
June 2019 (11 June 2019) are studied separately to find the current research trends and future
research directions (see Table 2).
3. Descriptive analysis
3.1 Year-wise publication trend
Year-wise research trends indicate that research publication in SSC appeared majorly from
2009 and has been quite stable and somehow progressive from then. Noticeably the number
of articles per year is not sufficiently large indicates that the area of SSC is underexplored.
Papers related to service supply chain Paper focusing on supply chain but main focus was not on service
Only peer reviewed papers Papers related to services but not related to supply chain
Only English language papers Conference papers, book chapters Table 3.
Note(s): Table 3 represents the criteria for inclusion and exclusion of articles. Articles related to service supply Criteria for inclusion
chain, peer reviewed and of English language were retained. While articles not related to service supply chain, and exclusion of
related to conferences, other than English language and book chapters were eliminated articles
BIJ Articles fetched from SCOPUS using appropriate Search string, keyword filtration,
Articles are further filtered after reading full text (Finally 502 articles selected)
1. Descriptive analysis- to find publication trend year wise, journal wise, author wise,
country wise
Number of papers published since 2009 is 417 representing 83% of the total publication that
appeared since 1996. In Figure 2 numbers of articles published till June 2019 (11 June 2019) are
included, so the trend seems to be declining.
40
30
Total
20
10
0
1996
1997
1998
1999
2000
2001
2002
2003
2004
2005
2006
2007
2008
2009
2010
2011
2016
2017
2012
2013
2014
2015
2018
2019
Note(s): Fig. 2 shows the articles published in different year. It is evident from the Figure 2.
figure that the number of articles are increasing hence can be said that Year wise
publication trend
service supply chain is drawing attention
issues of logistics service and the second most researched area was the e-commerce supply
chain (see Table 6).
4. Bibliometric analysis
Bibliometric analysis is mainly carried out to find the highly globally cited, locally cited and
reputed research papers in a research area. Different methods are used to find local citations
and PageRank. Local citation can be achieved by citation or co-citation analysis in
VOSviewer, where VOS means the visualization of similarities. In this paper co-citation
analysis option was chosen for generating local citations. The reason for choosing
VOSviewer over other available software is taken from the explanation for VOSviewer
provided by van Eck and Waltman (2010) “VOSviewer can display a map in various different
ways, each emphasizing a different aspect of the map. It has functionality for zooming,
scrolling, and searching, which facilitates the detailed examination of a map. The viewing
capabilities of VOSviewer are especially useful for maps containing at least a moderately
large number of items (e.g. at least 100 items). Most computer programs that are used for
bibliometric mapping do not display such maps in a satisfactory way.” In the clusters
Global Local
Title of article Author citation citation
Local Global
Title of article Author citation citation
Understanding and managing the services supply chain Ellram et al. (2004) 50 332
A new framework for service supply chains Baltacioglu et al. 36 165
(2007)
Service capability and performance of logistics service Lai (2004) 21 164
providers
Procurement of logistics services last minutes work or a Andersson and 20 135
multi-year project? Norrman (2002)
Management of service supply chains with a service- Giannakis (2011) 20 56
oriented reference model: the case of management
consulting
Logistics service provider–client relationships Panayides and So 16 93
(2005)
The impact of electronic commerce on logistics service Delfmann et al. (2002) 15 99
providers
Service supply chains: a customer perspective Maull et al. (2012) 15 40
Collaborative logistics management and the role of third- Stefansson (2006) 14 108
party service providers
Innovation in logistics outsourcing relationships: Wallenburg (2009) 13 82
Proactive improvement by logistics service providers as a
Table 8. driver of customer loyalty
Top 10 locally cited Note(s): Table 8 represents the list of articles sorted as per the local citations. First article got 50 local citations
papers and 332 global citations
Local Global
Service supply
Title of article Author PageRank citation citation chain
Understanding and managing the services Ellram et al. (2004) 0.036449 50 332
supply chain
Measures for evaluating supply chain Lai et al. (2002) 0.022644 7 202
performance in transport logistics
The impact of electronic commerce on logistics Delfmann et al. 0.022445 15 99
service providers (2002)
Service capability and performance of logistics Lai (2004) 0.022098 21 164
service providers
A new framework for service supply chains Baltacioglu et al. 0.02091 36 165
(2007)
Supply chain evaluation in the service industry: Kathawala and 0.016106 11 52
a framework development compared to Abdou (2003)
manufacturing
Procurement of logistics services – a minute’s Andersson and 0.012001 20 135
work or a multi-year project? Norrman (2002)
Collaborative logistics management and the Stefansson (2006) 0.009868 14 108
role of third-party service providers
Logistics service provider–client relationships Panayides and So 0.009848 16 93
(2005)
The use of third party logistics services: a Sohail and Sohal 0.008724 8 101
Malaysian perspective (2003) Table 9.
Note(s): Articles are sorted as per the PageRank in Table 9. Global and local citations are also provided for Top 10 papers by page
making a comparison among global, local citations and PageRank of articles rank analysis
view of research areas established in a broad research area (Exp-Supply chain is broad area
and researches may be going on in i. Inventory management ii. reverse logistics, etc.).
Figure 3 represents the clusters obtained through bibliographic coupling by VOSviewer.
Based on the co-occurrence matrix the bibliographic coupling is carried out in VOSviewer. It
calculates the similarity measure SMij between two items i and j using the association
strength as (van Eck and Waltman, 2010)
CNij
SMij ¼
TCi TCj
where CNij represents the number of co-occurrence of items i and j and TCi and TCj represent
the total number of co-occurrence of items i and j (Kumar et al., 2019). Based on SMij VOS
mapping technique makes a map. The items having high similarity are placed near and items
having low similarity are placed far from each other. VOS mapping minimizes the weighted
sum of the squared Euclidean distances between all pairs of items using the equations
X
DðX1 ; . . . ::; Xn Þ ¼ Sij kXi Xj k 2
i<j
where n denotes the total number of items, D(X1,. . .. . ., Xn) represents the location of item i in a
2-dimensional map and Xi – Xj represents the Euclidean distance (van Eck and
Waltman, 2010).
BIJ
Figure 3.
Clusters obtained by
VOSviewer using Note(s): Fig. 3 shows the image generated by VOSviewer. Different colours show different
bibliographic coupling clusters
In clusters, papers are clubbed based on the similarity of research topics therefore clustering
proves to be an effective tool in discovering different dimensions of topics existing in extant
literature. Total connected articles were found to be 473 and only connected articles were
mapped. The method chosen was an association of strength and weight was given to
citations. Different clusters are represented by different colors. The size of the circle
represents the number of citations an article received.
Table 10 represents the number of papers appeared in six clusters. Maditati et al. (2018)
adopted the criteria of total global citations (TGC) to include reputed research work and Hota
et al. (2020) adopted the criteria of more than fifty global citations and selected 109 papers for
further study. A similar criterion is adopted here and as the number of citations is not high in
the field of SSC hence a criterion of total global citation more than 25 is selected here for
selecting papers for content analysis. A total of 93 papers are selected for content analysis.
There are 18 papers in cluster 1, 23 papers in cluster 2, 22 papers in cluster 3, with only 4
papers cluster 4 is the smallest cluster, 18 papers in cluster 5 and with 8 papers cluster 6 is the
second smallest cluster.
Kim et al. (2007) Ellram et al. (2004) Bottani and Rizzi (2006)
Min and Ko (2008) Baltacioglu et al. (2007) Andersson and Norrman (2002)
Boyaci and Gallego (2004) Johnson and Mena (2008) Wolf and Seuring (2010)
Wu (2012) Anderson and Morrice (2000) Stefansson (2006)
Souza et al. (2002) Aronsson et al. (2011) Roorda et al. (2010)
de Vries (2011) Sampson (2012) Sohail and Sohal (2003)
Amini et al. (2005) Dobrzykowski et al. (2014) Delfmann et al. (2002)
Colicchia (2013) Sampson and Spring (2012) G€ol and Çatay (2007)
Caldentey and Wein (2003) Arlbjørn et al. (2011) Sauvage (2003)
Chen et al. (2016) Veronneau and Roy (2009) Liu and Lyons (2011)
Cluster four Cluster five Cluster six
Author Author Author
von der Gracht and Darkow (2010) Vickery et al. (2003) Lai (2004)
Saccani et al. (2007) Lai et al. (2002) Davis et al. (2008)
Lin and Pekkarinen (2011) Stanley and Wisner (2001) Wallenburg (2009)
Forslund and Jonsson (2007) Panayides and So (2005) Schmoltzi and Marcus Wallenburg
(2011)
Bealt et al. (2016) Seth et al. (2006) Hartmann and De Grahl (2011)
Selviaridis and Norrman (2015) Huiskonen and Pirttil€a (1998) Davis et al. (2009)
Heaslip (2013) Mentzer et al. (2004) Tsai and Tang (2012)
L€ofberg et al. (2010) Rafele (2004) Rollins et al. (2011) Table 11.
Vega and Roussat (2015) Korpela et al. (2001) Gligor and Holcomb (2013) Top cited papers in
Cabigiosu et al. (2015) Li (2011) Xue et al. (2013) each clusters: citation
Note(s): Table 11 presents the ten most cited articles of each cluster measure
BIJ were decided. In six clusters 433 papers were found while in the whole data set there were 502
papers, and 473 papers were connected through nodes in VOSviewer, so approximately 91%
of papers were covered in the study. We have gone through the remaining papers also but
these papers were scattered in multiple viewpoints therefore based on the study it can be
concluded that all the major viewpoints within SSC have been covered.
Table 12 shows the top two contributing journals of each cluster. In cluster 1, International
Journal of Production Research has the highest contribution with seventeen and fourteen
papers respectively out of total 79 papers contributing 39.24% of the total publications.
Similarly, it can be seen in clusters 2, 3, 4, 5 and 6.
4.5 Dynamic co-citation analysis
Table 13 indicates the publications of research in each cluster year wise starting from the year
1996–2019. From Table 13, it can be seen that cluster 1 is receiving publications since 1999.
Cluster 2 is receiving continuous publication since 2003. Cluster 4 emerged in 2006 but
received total 60 publications equal to cluster 5 and cluster 6 (approximately). Cluster 5 is
getting continuous publications since 1996. Cluster 6 emerged after 2008, before 2008 there
was only one publication in 2004. The reason for emerging late may be considered as a fact
that it is measuring the impact of technology adoption, innovation and branding on logistics
service providers. For measuring the impact of these items it requires articles to have been
published earlier related to logistics service providers then only impact can be measured.
5. Content analysis
Content analysis is carried out to get the insights of each identified cluster. For content
analysis the articles with global citations more than 25 are considered. A similar condition
was applied by Hota et al. (2020) to ensure the quality of an article and further studies were
Number of
Clusters Top journals papers
1996 0 0 1 0 1 0
1997 0 0 0 0 0 0
1998 0 0 0 0 6 0
1999 1 0 0 0 1 0
2000 1 1 1 0 0 0
2001 0 0 0 0 3 0
2002 1 0 3 0 2 0
2003 1 1 2 0 2 0
2004 1 1 0 0 2 1
2005 1 1 0 0 1 0
2006 0 2 3 1 3 0
2007 2 3 3 2 0 0
2008 2 5 1 0 2 2
2009 2 3 7 4 0 3
2010 2 2 6 2 6 2
2011 7 10 12 2 4 7
2012 5 7 7 2 2 5
2013 11 4 7 7 7 3
2014 6 7 6 4 3 3
2015 10 4 2 10 2 4
2016 13 11 2 7 4 6
2017 8 7 5 4 1 3
2018 15 7 7 7 4 11
2019 10 3 2 8 4 8
Total 99 79 77 60 60 58 Table 13.
Note(s): Table 13 represents the distribution of articles year wise from 1996 to 2019 of each cluster. In year Paper published in
1996 one article each in cluster 3 and cluster 5 appeared. Last row indicates the total articles of each cluster each cluster year wise
BIJ The number of returned products depends on the type of products and industry. Considering
this as an opportunity many third-party logistics providers have adopted the way to collect
the returned products and started offering services like repair, refurbishment, repackaging
and relabeling. In such cases, third-party logistics service providers are required to calculate
the required number of locations where these services could be accomplished and the
products are delivered back to retailers or customers. Such cases have been explored by
authors for reverse logistics (Amini et al., 2005; Min and Ko, 2008). There are three ways of
reverse logistics to choose from for an enterprise. First is running reverse logistics by
themselves, second is running reverse logistics in collaboration and third is to completely hire
the reverse logistics services (outsourcing). A study has explored the promising way for an
enterprise by multi-criteria decision making (MCDM) technique. Apart from reverse logistics,
after-sales services have huge business potential and are required for durable consumer
goods. After-sales services also help in maintaining long term relationships with customers.
One study has considered the performance contracting case of after-sale service and another
case explored the effect of uncertainty between profit and customer satisfaction.
Second sub-theme discusses miscellaneous issues of logistics SSC and customer services
(Boyaci and Gallego, 2004; Souza et al., 2002; Wu, 2012) and the production-inventory system
(Caldentey and Wein, 2003) and order allocation in emergency (Wei-hua et al., 2011). Liu and
Xie (2013) explored the strategy of service quality guarantee as enterprises outsource to those
functional logistics service providers who can guarantee the logistics service quality.
Sustainability is getting attention nowadays and articles in this cluster have also paid
attention to sustainability issues constituting third sub-theme of this cluster. Sustainability
has three dimensions, i.e. social, economic and environmental dimensions to take into
consideration, but studies in this cluster are focusing on environmental sustainability issues
only (Chiarini, 2014; Chithambaranathan et al., 2015; Colicchia, 2013). Articles have focused
on making a framework for identifying the factors responsible for environmental
sustainability considering logistics or transport supply chain (Colicchia, 2013), while
another article has focused again on environmental sustainability and obtained the data from
catering service providers and suppliers of medical services to hospital (Chithambaranathan
et al., 2015). Another article has compared the manufacturing and service sector and
developed an environmentally sustainable supply chain (Chiarini, 2014). There are other
articles also which studied environmental sustainability but these articles are recent articles
so these articles will be discussed in the section of content analysis of recent articles.
Note(s): Fig. 4 shows the articles of different sub-themes belonging to a particular cluster. In cluster 1, Figure 4.
Diversification of
articles were related to logistics service supply chain largely but were related to reverse logistics, research in service
after-sales issues, production-inventory system, order allocation problems, sustainability issues supply chain
and customer service etc. Similarly other clusters were also belonged to different sub-themes
BIJ emotion in adolescence increases the probability, being in high cardiovascular disease risk
group in later life. Concept of lean is more evident in manufacturing organizations but in
health care, the lean is used to test whether it can improve the environmental sustainability.
Insights drawn by Singh (2019) suggest that the infusion of lean in healthcare will reduce the
waste and hence will help in achieving environmental sustainability.
Supply chain quality management practices have a strong relationship with innovation
and operational performance (OP) while customer satisfaction affects the OP at large
(Hussain et al., 2019b). Logistics service quality (LSQ) has three dimensions as condition,
availability and timeliness. LSQ affects the customer satisfaction and loyalty. In omni-
channel retailing Murfield et al. (2017) conducted a survey based research for buy-online-
pickup-in-store (BOPS) and buy-in-store-ship-direct (BSSD) options. The experiences of
customers were analyzed and it was found that the customers of omni-channel retailing are
unique. In BOPS, the relationship between condition and loyalty are partially mediated by
consumer’s satisfaction while in BSSD, the relationship between timeliness and loyalty is
fully mediated by consumer’s satisfaction.
E-commerce businesses have attracted significant attention by academicians. Lim et al.
(2018) conducted a literature review of last mile logistics in e-commerce supply chain and
highlighted the importance of improved last mile logistics in making a positive societal
impact. In similar business, using the DANP and VIKOR methodologies, Titiyal et al. (2019)
evaluated the distribution strategies for e-tailers under different criterion. This evaluation
could help in selecting distribution strategy in e-business.
The choice of online booking has been the dominant option in tourism industry. Hotels and
lodges get better visibility and the inclusion of information and communication technology
influences demand. Myat et al. (2019) conducted a survey in Myanmar and found that the
hotels and lodges situated far from capital were more dependent on third-party online
booking services and were using these services extensively.
Butt and Ahmad (2019) explored the effect of personal relationship between the mangers
of buying and supplying firms of manufacturing and service sector. The results indicated
that in the presence of personal relationships, the mangers face three types of conflicts: ego,
supplier selection and on accepting late deliveries.
The increased level of competition, supply side disruptions and consumer’s expectations
make the company’s operations challenging. Altogether demanding the firm to be more
flexible in its operations and improve efficiency. Ivanov et al. (2018) identified new flexibility
drivers and categorized them into four categories as “disruption risks, resilience and the
ripple effect in the supply chain; digitalisation, smart operations and e-supply chains;
sustainability and responsiveness; and supplier integration and behavioural flexibility.”
Many authors focused on logistics SSC (LSSC) that comprises suppliers, LSI collecting the
order from supplier, functional logistics service providers actually responsible for delivering
the item to the consumer and customers. Information and product/service flows in both
directions in SSCs.
Suppliers ↔ LSI ↔ FLSP ↔ Customers
Liu et al. (2019a, b) considered a two-echelon LSSC for the loss aversion behavior of LSI
and FLSPs and explored the effects of loss-averse preferences. In his study, he assumed that
logistics service integrator procures logistics service capacity from an FLSP and explored the
impact of the loss-averse preference on the logistics service integrator’s order quantity and
the FLSP’s pricing policy for the case when demand updates. Liu et al. (2018a, b, c, d and e)
analyzed the impacts of cost-sharing on the key decisions of each player in LSSC and the
interaction mechanism of mass customization. The authors suggested that mass
customization and cost-sharing contracts will be beneficial and can improve logistics
service in the one belt one road region. Analysis of LSSC taking decoupling point under
consideration (Liu et al., 2018d), fairness concern (Du and Han, 2018; Liu et al., 2018a; Liu et al., Service supply
2018c) and logistics service integrator’s overconfidence behavior on supply chain decision chain
(Liu et al., 2018b) have been explored.
Crowd logistics is a new kind of business practice in which the individuals can provide
logistics services based on the logistics capabilities and resources available with them using
websites and mobile applications. Carbone et al. (2017) differentiated crowd logistics form
traditional logistics and categorized crowd logistics into four categories based on the services
offered. This research works also identified the types of crowd logistics services those may
pose a challenge or disrupt the traditional businesses.
Humanitarian logistics managements work in adverse situations and face the challenge of
coordination, technological barriers, logistics infrastructure etc. Salam and Khan (2020)
conducted a case study after earthquake in Haiti. They considered three major working group
for their research as non-governmental organization, governmental organizations and
military establishment group. The research highlighted that many resources were
adequately available and there was a cooperation and coordination problem between the
civil-military corporation. East African region also face the challenges of humanitarian
logistics. To improve the responsiveness, the United Nations Humanitarian Response Depot
proposed a new regional depot in Kampala, Uganda. Based on the real case study and
simulations Dufour et al. (2018) summarized that adding a depot in Kampala were
encouraging and reduced the mean cost up to twenty one percent in more than five thousand
different demand conditions.
Logistics outsourcing handles the delivery of product and services and impacts the
efficiency and cost of a SC largely. Thus keeping in mind the importance of the selection of a
right third party logistics company Asian et al. (2019) used Kano model and stressed the need of
improvement in services offered by third party logistics companies in line with the
requirements of Kano model. Third party logistics face challenges in minimizing various costs,
carbon emissions and improving the vehicle capacity rate and managing demand. To help the
mangers in understanding the complications related to 3PLs, Mohanty and Shankar (2019)
used an integrated approach of data envelopment analysis and adaptive linear neuron network
to improve the efficiency of third party logistics providers. In reverse logistics supply chain
(RLSC), the concept of quality management (QM) and information management (IM) can
improve the efficiency of demolition waste management. Jayasinghe et al. (2019) identified that
there is a strong need for the integration of the concept of QM and IM with RLSC.
In recent years major researches are being conducted in logistics SSC and related to
sustainability in SSC. When it is seen industry–wise articles in the healthcare, oil and natural
gas, agriculture, electronics manufacturing company, fresh food supply chain, airline, real
estate and banking have appeared recently but only a few articles have considered the above
mentioned industry specific research. This indicates that most authors preferred their
research in logistics SSC but all other mentioned sectors still need to be explored further.
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Further reading
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datatopics.worldbank.org/world-development-indicators/stories/services-drive-economic-
growth.html (accessed 5 August 2019).
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