Curriculum

vitae

PERSONAL INFORMATION Selena Živanović

0621261250

selenazivanovic@gmail.com
https://www.linkedin.com/in/selena-%C5%BEivanovi%C4%87-887055111/

WORK EXPERIENCE

05/09/2016–13/01/2017 Project Assistant

Central European Development Forum, Belgrade (Serbia)
▪ Update the existing database of contacts, PHP list of all contacts and transition to the new
PHP
platform
▪ Improve business correspondence and self-created business letters and offers
▪ Actively use the English language in written and oral communication with partners
▪ Establish and nurture contacts with representatives of embassies, local authorities and
partner companies
▪ Organize and coordinate projects and constantly collaborate with the participants
▪ Perform preparations for training in primary and secondary schools in Belgrade municipalities
▪ Prepare material for white paper and publications
▪ Communicate with the media and prepare all media materials (announcements,
press releases,reports on media reports)

28/01/2017–Present Customer Care Specialist

City Express Doo, Belgrade (Serbia)
▪ Track, follow-up and resolve customer's issues in a timely fashion
▪ Ensure customer satisfaction by meeting customer needs
▪ Analyze customer complaints and provide appropriate corrective actions
▪ Prepare documentation and reports on routine customer correspondence
▪ Maintain weekly reports on customer inquiries, responses and feedback so as to develop
customer service analytics and trends
▪ Coordinate with various departments and customer and resolve all technical and operation
issues
▪ Train and provide support to junior colleagues

09/2017–01/01/2019 Face-to-face Representative

Unicef Srbija, Belgrade (Serbia)
▪ meet with members of the public in person in order to invite them to become UNICEF
regular donors

EDUCATION AND TRAINING

01/10/2012–08/07/2017 Political Science Bachelor's Degree

Faculty of Political Sciences, University of Belgrade, Belgrade (Serbia)
Internaltional Relations and European Integration

2008–2012 Philological Grammar

School
Valjevo Grammar School, Valjevo (Serbia)
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 Curriculum
vitae and French
English

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 Curriculum Selena
vitae Živanović

05/2016–
Present Erasmus Student Network, Belgrade (Serbia)

PERSONAL SKILLS

Mother tongue(s) Serbian

Foreign language(s) UNDERSTANDING SPEAKING

WRITING

Listening Reading Spoken interaction Spoken production

English C1 C1 C1 C1 C1
Cambridge First Certificate in
English
French B1 B1 B1 B1 B1
Diplôme d'études en langue française
B1
Levels: A1 and A2: Basic user - B1 and B2: Independent user - C1 and C2: Proficient user
Common European Framework of Reference for Languages

ADDITIONAL INFORMATION

Memberships Erasmus Student Network, Social Erasmus

Team

Projects ▪ Belgrade Investment Days 2016

▪ Removing The Blindfold 2017
▪ VII Cedef International Forum on Smart Cities
▪ Educational Program Increasing Energy Efficency and Use of Renewable Energy

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