Download as doc, pdf, or txt
Download as doc, pdf, or txt
You are on page 1of 80

Statistical Outputs

FREQUENCIES VARIABLES=age sex educ employment
/ORDER=ANALYSIS.

Frequencies

Notes

Output Created 07-May-2019 15:33:06

Comments

Input Active Dataset DataSet0

Filter <none>

Weight <none>

Split File <none>

N of Rows in Working Data


100
File

Missing Value Definition of Missing User-defined missing values are treated as


Handling missing.

Cases Used Statistics are based on all cases with valid data.

Syntax FREQUENCIES VARIABLES=age sex educ


employment

/ORDER=ANALYSIS.

Resources Processor Time 00:00:00.000

Elapsed Time 00:00:00.000

FREQUENCIES VARIABLES=age sex educ employment
/ORDER=ANALYSIS.

Frequencies

Notes

Output Created 07-May-2019 15:33:06

Comments

Input Active Dataset DataSet0

Filter <none>

Weight <none>

Split File <none>

N of Rows in Working Data


100
File

Missing Value Definition of Missing User-defined missing values are treated as


Handling missing.

Cases Used Statistics are based on all cases with valid data.

Syntax FREQUENCIES VARIABLES=age sex educ


employment

/ORDER=ANALYSIS.

Resources Processor Time 00:00:00.000

Elapsed Time 00:00:00.000

[DataSet0] 
Statistics

age sex educ Employment

N Valid 100 100 100 100

Missing 0 0 0 0

Frequency Table

Age

Frequency Percent Valid Percent Cumulative Percent

Valid 1 94 94.0 94.0 94.0

2 6 6.0 6.0 100.0

Total 100 100.0 100.0

Sex

Frequency Percent Valid Percent Cumulative Percent

Valid 1 19 19.0 19.0 19.0

2 81 81.0 81.0 100.0

Total 100 100.0 100.0


Educ

Frequency Percent Valid Percent Cumulative Percent

Valid 1 50 50.0 50.0 50.0

2 50 50.0 50.0 100.0

Total 100 100.0 100.0

Employment

Frequency Percent Valid Percent Cumulative Percent

Valid 1 56 56.0 56.0 56.0

2 15 15.0 15.0 71.0

3 1 1.0 1.0 72.0

4 11 11.0 11.0 83.0

5 17 17.0 17.0 100.0

Total 100 100.0 100.0

DESCRIPTIVES VARIABLES=t1 t2 t3 t4 r1 r2 r3 r4 r5 re1 re2 re3 re4 a1 a2 a3 a4 e1 e2 e3e4 e5

/STATISTICS=MEAN STDDEV MIN MAX.

Descriptives
Notes

Output Created 07-May-2019 15:33:25

Comments

Input Active Dataset DataSet0

Filter <none>

Weight <none>

Split File <none>

N of Rows in
100
Working Data File

Missing Value Definition of Missing User-defined missing values are treated as missing.
Handling
Cases Used All non-missing data are used.

Syntax DESCRIPTIVES VARIABLES=t1 t2 t3 t4 r1 r2 r3 r4 r5 re1


re2 re3 re4 a1 a2 a3 a4 e1 e2 e3 e4 e5

/STATISTICS=MEAN STDDEV MIN MAX.

Resources Processor Time 00:00:00.000

Elapsed Time 00:00:00.000

[DataSet0] 
Descriptive Statistics

N Minimum Maximum Std. Deviation

t1 100 2.00 4.00 .50292

t2 100 2.00 4.00 .49686

t3 100 2.00 4.00 .55814

t4 100 1.00 4.00 .54486

r1 100 1.00 4.00 .66939

r2 100 1.00 4.00 .63397

r3 100 1.00 4.00 .69631

r4 100 1.00 4.00 .57735

r5 100 2.00 4.00 .62150

re1 100 1.00 4.00 .65474

re2 100 1.00 4.00 .59493

re3 100 1.00 4.00 .63850

re4 100 1.00 4.00 .65281

a1 100 1.00 4.00 .59493

a2 100 1.00 4.00 .59493

a3 100 1.00 4.00 .63214

a4 100 1.00 4.00 .64157

e1 100 1.00 4.00 .62636

e2 100 1.00 4.00 .57770

e3 100 1.00 4.00 .59246


MEANS TABLES=tangibles reliability responsiveness assurance emphathy BY age sex educ emp
loyment
/CELLS MEAN COUNT STDDEV.

MEANS TABLES=tangibles reliability responsiveness assurance emphathy BY age sex educ emp
loyment
/CELLS MEAN COUNT STDDEV
/STATISTICS ANOVA.
Means
Notes

Output Created 07-May-2019 15:36:35

Comments

Input Active Dataset DataSet0

Filter <none>

Weight <none>

Split File <none>

N of Rows in
100
Working Data File

Missing Value Definition of For each dependent variable in a table, user-defined missing
Handling Missing values for the dependent and all grouping variables are treated
as missing.

Cases Used Cases used for each table have no missing values in any
independent variable, and not all dependent variables have
missing values.

Syntax MEANS TABLES=tangibles reliability responsiveness assurance


emphathy BY age sex educ employment

/CELLS MEAN COUNT STDDEV

/STATISTICS ANOVA.

Resources Processor Time 00:00:00.031

Elapsed Time 00:00:00.017

[DataSet0] 
Case Processing Summary

Cases

Included Excluded Total

N Percent N Percent N Percent

tangibles * age 100 100.0% 0 .0% 100 100.0%

reliability * age 100 100.0% 0 .0% 100 100.0%

responsiveness * age 100 100.0% 0 .0% 100 100.0%

assurance * age 100 100.0% 0 .0% 100 100.0%

emphathy * age 100 100.0% 0 .0% 100 100.0%

tangibles * sex 100 100.0% 0 .0% 100 100.0%

reliability * sex 100 100.0% 0 .0% 100 100.0%

responsiveness * sex 100 100.0% 0 .0% 100 100.0%

assurance * sex 100 100.0% 0 .0% 100 100.0%

emphathy * sex 100 100.0% 0 .0% 100 100.0%

tangibles * educ 100 100.0% 0 .0% 100 100.0%

reliability * educ 100 100.0% 0 .0% 100 100.0%

responsiveness * educ 100 100.0% 0 .0% 100 100.0%

assurance * educ 100 100.0% 0 .0% 100 100.0%

emphathy * educ 100 100.0% 0 .0% 100 100.0%

tangibles * employment 100 100.0% 0 .0% 100 100.0%

reliability * employment 100 100.0% 0 .0% 100 100.0%

responsiveness * employment 100 100.0% 0 .0% 100 100.0%


Tangibles reliability responsiveness assurance emphathy  * age

Report

responsivenes
age tangibles reliability s assurance Emphathy

1 Mean 3.3697 3.3872 3.4229 3.3910 3.4085

N 94 94 94 94 94

Std. Deviation .38228 .48532 .51721 .51137 .51046

2 Mean 3.3333 3.4333 3.4167 3.3333 3.3000

N 6 6 6 6 6

Std. Deviation .37639 .55737 .49160 .37639 .41473

Total Mean 3.3675 3.3900 3.4225 3.3875 3.4020

N 100 100 100 100 100

Std. Deviation .38015 .48690 .51333 .50299 .50412


ANOVA Table

Sum of Mean
Squares df Square F Sig.

tangibles * age Between (Combined)


.007 1 .007 .051 .822
Groups

Within Groups
14.299 98 .146

Total
14.307 99

reliability * age Between (Combined)


.012 1 .012 .050 .823
Groups

Within Groups 23.458 98 .239

Total
23.470 99

responsiveness * Between (Combined)


.000 1 .000 .001 .977
age Groups

Within Groups
26.087 98 .266

Total
26.087 99

assurance * age Between (Combined)


.019 1 .019 .073 .787
Groups

Within Groups 25.028 98 .255

Total 25.047 99

emphathy * age Between (Combined)


.066 1 .066 .259 .612
Groups

Within Groups 25.093 98 .256


Measures of Association

Eta Eta Squared

tangibles * age .023 .001

reliability * age .023 .001

responsiveness * age .003 .000

assurance * age .027 .001

emphathy * age .051 .003

Tangibles reliability responsiveness assurance emphathy  * sex
Report

Sex Tangibles Reliability responsiveness assurance emphathy

1 Mean 3.3947 3.4526 3.5263 3.4474 3.4737

N 19 19 19 19 19

Std. Deviation .38474 .54911 .50618 .49707 .45319

2 Mean 3.3611 3.3753 3.3981 3.3735 3.3852

N 81 81 81 81 81

Std. Deviation .38120 .47369 .51505 .50640 .51651

Total Mean 3.3675 3.3900 3.4225 3.3875 3.4020

N 100 100 100 100 100

Std. Deviation .38015 .48690 .51333 .50299 .50412


ANOVA Table

Sum of
Squares df Mean Square F Sig.

tangibles * sex Between Groups (Combined) .017 1 .017 .119 .730

Within Groups 14.289 98 .146

Total 14.307 99

reliability * sex Between Groups (Combined) .092 1 .092 .386 .536

Within Groups 23.378 98 .239

Total 23.470 99

responsiveness * sex Between Groups (Combined) .253 1 .253 .959 .330

Within Groups 25.834 98 .264

Total 26.087 99

assurance * sex Between Groups (Combined) .084 1 .084 .330 .567

Within Groups 24.963 98 .255

Total 25.047 99

emphathy * sex Between Groups (Combined) .121 1 .121 .472 .494

Within Groups 25.039 98 .256

Total 25.160 99
Measures of Association

Eta Eta Squared

tangibles * sex .035 .001

reliability * sex .063 .004

responsiveness * sex .098 .010

assurance * sex .058 .003

emphathy * sex .069 .005

Tangibles reliability responsiveness assurance emphathy  * educ

Report

educ tangibles reliability responsiveness assurance emphathy

1 Mean 3.3600 3.3000 3.3850 3.3400 3.3640

N 50 50 50 50 50

Std. Deviation .39175 .43753 .47705 .45948 .44573

2 Mean 3.3750 3.4800 3.4600 3.4350 3.4400

N 50 50 50 50 50

Std. Deviation .37201 .52060 .54949 .54354 .55842

Total Mean 3.3675 3.3900 3.4225 3.3875 3.4020

N 100 100 100 100 100

Std. Deviation .38015 .48690 .51333 .50299 .50412


ANOVA Table

Sum of
Squares df Mean Square F Sig.

tangibles * educ Between Groups (Combined) .006 1 .006 .039 .845

Within Groups 14.301 98 .146

Total 14.307 99

reliability * educ Between Groups (Combined) .810 1 .810 3.503 .064

Within Groups 22.660 98 .231

Total 23.470 99

responsiveness * educ Between Groups (Combined) .141 1 .141 .531 .468

Within Groups 25.946 98 .265

Total 26.087 99

assurance * educ Between Groups (Combined) .226 1 .226 .891 .348

Within Groups 24.821 98 .253

Total 25.047 99

emphathy * educ Between Groups (Combined) .144 1 .144 .566 .454

Within Groups 25.015 98 .255

Total 25.160 99
Measures of Association

Eta Eta Squared

tangibles * educ .020 .000

reliability * educ .186 .035

responsiveness * educ .073 .005

assurance * educ .095 .009

emphathy * educ .076 .006

Tangibles reliability responsiveness assurance emphathy  * employ
ment
Report

Employment tangibles Reliability responsiveness assurance Emphathy

1 Mean 3.3527 3.3821 3.4330 3.3616 3.4000

N 56 56 56 56 56

Std. Deviation .33635 .42000 .43036 .46201 .42640

2 Mean 3.4167 3.3867 3.4667 3.4500 3.4533

N 15 15 15 15 15

Std. Deviation .41904 .54755 .47119 .40311 .46884

3 Mean 3.5000 3.6000 4.0000 3.5000 3.8000

N 1 1 1 1 1

Std. Deviation . . . . .

4 Mean 3.2045 3.2182 3.2273 3.2500 3.1818

N 11 11 11 11 11

Std. Deviation .47194 .80724 .87646 .89443 .82682

5 Mean 3.4706 3.5176 3.4412 3.5000 3.4824

N 17 17 17 17 17

Std. Deviation .42281 .38768 .51939 .39528 .52468

Total Mean 3.3675 3.3900 3.4225 3.3875 3.4020

N 100 100 100 100 100

Std. Deviation .38015 .48690 .51333 .50299 .50412


ANOVA Table

Sum of Mean
Squares df Square F Sig.

tangibles * Between (Combined)


.539 4 .135 .930 .450
employment Groups

Within Groups 13.768 95 .145

Total 14.307 99

reliability * Between (Combined)


.649 4 .162 .676 .610
employment Groups

Within Groups 22.821 95 .240

Total 23.470 99

responsiveness * Between (Combined)


.794 4 .199 .746 .563
employment Groups

Within Groups 25.293 95 .266

Total 26.087 99

assurance * Between (Combined)


.532 4 .133 .515 .725
employment Groups

Within Groups 24.515 95 .258

Total 25.047 99

emphathy * Between (Combined)


.841 4 .210 .822 .515
employment Groups

Within Groups 24.318 95 .256

Total 25.160 99
Measures of Association

Eta Eta Squared

tangibles * employment .194 .038

reliability * employment .166 .028

responsiveness *
.174 .030
employment

assurance * employment .146 .021

emphathy * employment .183 .033

FREQUENCIES VARIABLES=age sex educ employment
/ORDER=ANALYSIS.

Frequencies
Notes

Output Created 07-May-2019 15:40:13

Comments

Input Active Dataset DataSet0

Filter <none>

Weight <none>

Split File <none>

N of Rows in Working Data


100
File

Missing Value Definition of Missing User-defined missing values are treated as


Handling missing.

Cases Used Statistics are based on all cases with valid data.

Syntax FREQUENCIES VARIABLES=age sex educ


employment

/ORDER=ANALYSIS.

Resources Processor Time 00:00:00.000

Elapsed Time 00:00:00.001

[DataSet0] 
Statistics

age sex Educ Employment

N Valid 100 100 100 100

Missing 0 0 0 0

Frequency Table

age

Frequency Percent Valid Percent Cumulative Percent

Valid 1 17 17.0 17.0 17.0

2 71 71.0 71.0 88.0

3 7 7.0 7.0 95.0

4 5 5.0 5.0 100.0

Total 100 100.0 100.0

sex

Frequency Percent Valid Percent Cumulative Percent

Valid 1 24 24.0 24.0 24.0

2 76 76.0 76.0 100.0

Total 100 100.0 100.0

Educ

Frequency Percent Valid Percent Cumulative Percent


age

Frequency Percent Valid Percent Cumulative Percent

Valid 1 17 17.0 17.0 17.0

2 71 71.0 71.0 88.0

3 7 7.0 7.0 95.0

4 5 5.0 5.0 100.0

Valid 1 10 10.0 10.0 10.0

2 20 20.0 20.0 30.0

3 10 10.0 10.0 40.0

4 20 20.0 20.0 60.0

5 20 20.0 20.0 80.0

6 20 20.0 20.0 100.0

Total 100 100.0 100.0

employment

Frequency Percent Valid Percent Cumulative Percent

Valid 1 46 46.0 46.0 46.0

2 17 17.0 17.0 63.0

3 4 4.0 4.0 67.0

4 13 13.0 13.0 80.0

5 20 20.0 20.0 100.0


age

Frequency Percent Valid Percent Cumulative Percent

Valid 1 17 17.0 17.0 17.0

2 71 71.0 71.0 88.0

3 7 7.0 7.0 95.0

4 5 5.0 5.0 100.0

Total 100 100.0 100.0

DESCRIPTIVES VARIABLES=t1 t2 t3 t4 r1 r2 r3 r4 r5 re1 re2 re3 re4 a1 a2 a3 a4 e1 e2 e3e4 e5
/STATISTICS=MEAN STDDEV MIN MAX.

Descriptives
Notes

Output Created 07-May-2019 15:40:17

Comments

Input Active Dataset DataSet0

Filter <none>

Weight <none>

Split File <none>

N of Rows in
100
Working Data File

Missing Value Definition of Missing User-defined missing values are treated as missing.
Handling
Cases Used All non-missing data are used.

Syntax DESCRIPTIVES VARIABLES=t1 t2 t3 t4 r1 r2 r3 r4 r5 re1


re2 re3 re4 a1 a2 a3 a4 e1 e2 e3 e4 e5

/STATISTICS=MEAN STDDEV MIN MAX.

Resources Processor Time 00:00:00.000

Elapsed Time 00:00:00.000

[DataSet0] 
Descriptive Statistics

N Minimum Maximum Mean Std. Deviation

t1 100 1.00 4.00 2.8600 .58638

t2 100 1.00 4.00 2.8200 .59255

t3 100 2.00 4.00 3.2400 .53409

t4 100 2.00 4.00 2.9800 .55011

r1 100 1.00 4.00 2.6000 .61955

r2 100 1.00 4.00 2.7600 .60503

r3 100 2.00 4.00 2.8600 .60336

r4 100 1.00 4.00 2.7100 .55587

r5 100 1.00 4.00 2.7800 .57875

re1 100 1.00 4.00 2.8200 .65721

re2 100 2.00 4.00 2.9000 .59459

re3 100 1.00 4.00 2.9600 .58465

re4 100 1.00 4.00 2.6000 .61955

a1 99 1.00 32.00 3.0909 2.99009

a2 100 2.00 4.00 2.9500 .59246

a3 100 1.00 4.00 2.7400 .62957

a4 100 1.00 32.00 3.2000 2.97464

e1 100 1.00 4.00 2.8400 .59831

e2 100 1.00 4.00 2.9100 .62109

e3 100 1.00 4.00 2.8300 .55149


MEANS TABLES=tangibles reliability responsiveness assurance emphathy BY age sex educ employment

/CELLS MEAN COUNT STDDEV

/STATISTICS ANOVA.

Means
Notes

Output Created 07-May-2019 15:40: 22

Comments

Input Active Dataset DataSet0

Filter <none>

Weight <none>

Split File <none>

N of Rows in
100
Working Data File

Missing Value Definition of For each dependent variable in a table, user-defined missing
Handling Missing values for the dependent and all grouping variables are treated
as missing.

Cases Used Cases used for each table have no missing values in any
independent variable, and not all dependent variables have
missing values.

Syntax MEANS TABLES=tangibles reliability responsiveness assurance


emphathy BY age sex educ employment

/CELLS MEAN COUNT STDDEV

/STATISTICS ANOVA.

Resources Processor Time 00:00:00.000

Elapsed Time 00:00:00.000

[DataSet0] 
Case Processing Summary

Cases

Included Excluded Total

N Percent N Percent N Percent

tangibles * age 100 100.0% 0 .0% 100 100.0%

reliability * age 100 100.0% 0 .0% 100 100.0%

responsiveness * age 100 100.0% 0 .0% 100 100.0%

assurance * age 100 100.0% 0 .0% 100 100.0%

emphathy * age 100 100.0% 0 .0% 100 100.0%

tangibles * sex 100 100.0% 0 .0% 100 100.0%

reliability * sex 100 100.0% 0 .0% 100 100.0%

responsiveness * sex 100 100.0% 0 .0% 100 100.0%

assurance * sex 100 100.0% 0 .0% 100 100.0%

emphathy * sex 100 100.0% 0 .0% 100 100.0%

tangibles * educ 100 100.0% 0 .0% 100 100.0%

reliability * educ 100 100.0% 0 .0% 100 100.0%

responsiveness * educ 100 100.0% 0 .0% 100 100.0%

assurance * educ 100 100.0% 0 .0% 100 100.0%

emphathy * educ 100 100.0% 0 .0% 100 100.0%

tangibles * employment 100 100.0% 0 .0% 100 100.0%

reliability * employment 100 100.0% 0 .0% 100 100.0%

responsiveness *
100 100.0% 0 .0% 100 100.0%
employment
Tangibles reliability responsiveness assurance emphathy  * age
Report

responsivenes
Age tangibles reliability s assurance emphathy

1 Mean 2.8824 2.6706 2.8088 2.7941 2.7059

N 17 17 17 17 17

Std.
.38647 .34599 .47211 .51717 .59631
Deviation

2 Mean 3.0070 2.7408 2.8380 3.1326 2.8423

N 71 71 71 71 71

Std.
.40305 .47497 .48384 1.48147 .45471
Deviation

3 Mean 2.8571 2.8000 2.7500 2.7500 2.8286

N 7 7 7 7 7

Std.
.37796 .23094 .64550 .35355 .37289
Deviation

4 Mean 3.0000 2.9200 2.7000 2.5500 2.7600

N 5 5 5 5 5

Std.
.50000 .41473 .44721 .41079 .08944
Deviation

Total Mean 2.9750 2.7420 2.8200 3.0192 2.8140

N 100 100 100 100 100

Std.
.40123 .43790 .48602 1.28204 .46385
Deviation
ANOVA Table

Sum of Mean
Squares df Square F Sig.

tangibles * age Between (Combined)


.319 3 .106 .654 .582
Groups

Within Groups
15.618 96 .163

Total
15.938 99

reliability * age Between (Combined)


.269 3 .090 .460 .711
Groups

Within Groups 18.715 96 .195

Total 18.984 99

responsiveness * age Between (Combined)


.131 3 .044 .181 .909
Groups

Within Groups 23.254 96 .242

Total 23.385 99

assurance * age Between (Combined)


3.383 3 1.128 .679 .567
Groups

Within Groups 159.337 96 1.660

Total 162.720 99

emphathy * age Between (Combined)


.271 3 .090 .413 .744
Groups

Within Groups 21.029 96 .219

Total 21.300 99
Measures of Association

Eta Eta Squared

tangibles * age .142 .020

reliability * age .119 .014

responsiveness * age .075 .006

assurance * age .144 .021

emphathy * age .113 .013

Tangibles reliability responsiveness assurance emphathy  * sex
Report

sex tangibles reliability responsiveness assurance emphathy

1 Mean 3.0104 2.7833 2.7396 2.8021 2.7083

N 24 24 24 24 24

Std. Deviation .37935 .41668 .40700 .40365 .46431

2 Mean 2.9638 2.7289 2.8454 3.0877 2.8474

N 76 76 76 76 76

Std. Deviation .40968 .44626 .50821 1.44907 .46173

Total Mean 2.9750 2.7420 2.8200 3.0192 2.8140

N 100 100 100 100 100

Std. Deviation .40123 .43790 .48602 1.28204 .46385


ANOVA Table

Sum of Mean
Squares df Square F Sig.

tangibles * age Between (Combined)


.040 1 .040 .244 .622
Groups

Within Groups
15.898 98 .162

Total
15.937 99

reliability * age Between (Combined)


.054 1 .054 .279 .598
Groups

Within Groups 18.930 98 .193

Total 18.984 99

responsiveness * age Between (Combined)


.204 1 .204 .863 .355
Groups

Within Groups 23.181 98 .237

Total 23.385 99

assurance * age Between (Combined)


1.488 1 1.488 .905 .344
Groups

Within Groups 161.232 98 1.645

Total 162.720 99

emphathy * age Between (Combined)


.353 1 .353 1.650 .202
Groups

Within Groups 20.948 98 .214

Total 21.300 99
Measures of Association

Eta Eta Squared

tangibles * sex .050 .002

reliability * sex .053 .003

responsiveness * sex .093 .009

assurance * sex .096 .009

emphathy * sex .129 .017

Tangibles reliability responsiveness assurance emphathy  * educ
Report

responsivenes
Educ tangibles reliability s assurance Emphathy

1 Mean 2.8750 2.6200 2.4500 2.6500 2.6600

N 10 10 10 10 10

Std. Deviation .39528 .23944 .40483 .31623 .28363

2 Mean 2.9750 2.8000 2.8750 2.9375 2.8300

N 20 20 20 20 20

Std. Deviation .35262 .55060 .56487 .54335 .58138

3 Mean 2.5250 2.5000 2.6750 2.6750 2.5800

N 10 10 10 10 10

Std. Deviation .41583 .38006 .37361 .23717 .49396

4 Mean 2.8750 2.7100 2.8750 2.9250 2.8000

N 20 20 20 20 20

Std. Deviation .36724 .43758 .36724 .37258 .37276

5 Mean 3.2375 3.0300 3.1125 3.0375 3.0800

N 20 20 20 20 20

Std. Deviation .28648 .33261 .36702 .39131 .39683

6 Mean 3.0875 2.6100 2.6750 3.5333 2.7400

N 20 20 20 20 20

Std. Deviation .36522 .38648 .54471 2.73386 .45929

Total Mean 2.9750 2.7420 2.8200 3.0192 2.8140


ANOVA Table

Sum of Mean
Squares df Square F Sig.

tangibles * educ Between (Combined)


3.956 5 .791 6.208 .000
Groups

Within Groups 11.981 94 .127

Total 15.937 99

reliability * educ Between (Combined)


2.830 5 .566 3.293 .009
Groups

Within Groups 16.154 94 .172

Total 18.984 99

responsiveness * educ Between (Combined)


3.832 5 .766 3.684 .004
Groups

Within Groups 19.553 94 .208

Total 23.385 99

assurance * educ Between (Combined)


8.152 5 1.630 .992 .427
Groups

Within Groups 154.568 94 1.644

Total 162.720 99

emphathy * educ Between (Combined)


2.318 5 .464 2.296 .051
Groups

Within Groups 18.982 94 .202

Total 21.300 99
Measures of Association

Eta Eta Squared

tangibles * educ .498 .248

reliability * educ .386 .149

responsiveness * educ .405 .164

assurance * educ .224 .050

emphathy * educ .330 .109


Report

responsivenes
employment tangibles reliability s assurance Emphathy

1 Mean 3.0000 2.7870 2.8587 3.1558 2.8435

N 46 46 46 46 46

Std. Deviation .39791 .49424 .49344 1.49594 .49336

2 Mean 3.0588 2.7529 2.8676 2.8382 2.9294

N 17 17 17 17 17

Std. Deviation .30012 .42737 .45171 .37439 .47928

3 Mean 2.9375 2.4500 2.5625 2.5000 2.6500

N 4 4 4 4 4

Std. Deviation .12500 .41231 .37500 .45644 .47258

4 Mean 2.8846 2.6615 2.6731 2.6346 2.5846

N 13 13 13 13 13

Std. Deviation .55542 .35009 .29553 .21926 .49974

5 Mean 2.9125 2.7400 2.8375 3.2125 2.8300

N 20 20 20 20 20

Std. Deviation .41577 .36764 .60847 1.67661 .31970

Total Mean 2.9750 2.7420 2.8200 3.0192 2.8140

N 100 100 100 100 100

Std. Deviation .40123 .43790 .48602 1.28204 .46385


ANOVA Table

Sum of Mean
Squares df Square F Sig.

tangibles * educ Between (Combined)


.338 4 .085 .515 .725
Groups

Within Groups 15.599 95 .164

Total 15.937 99

reliability * educ Between (Combined)


.520 4 .130 .669 .615
Groups

Within Groups 18.463 95 .194

Total 18.984 99

responsiveness * educ Between (Combined)


.659 4 .165 .689 .601
Groups

Within Groups 22.726 95 .239

Total 23.385 99

assurance * educ Between (Combined)


5.163 4 1.291 .778 .542
Groups

Within Groups 157.557 95 1.658

Total 162.720 99

emphathy * educ Between (Combined)


1.063 4 .266 1.248 .296
Groups

Within Groups 20.237 95 .213

Total 21.300 99
Tangibles reliability responsiveness assurance emphathy  

* employment

Measures of Association

Eta Eta Squared

tangibles * employment .146 .021

reliability * employment .166 .027

responsiveness *
.168 .028
employment

assurance * employment .178 .032

emphathy * employment .223 .050

NEW FILE.

DATASET NAME DataSet1 WINDOW=FRONT.

MEANS TABLES=tane rele rese asse empe BY tanc relc resc assc empc

/CELLS MEAN COUNT STDDEV

/STATISTICS ANOVA.

Means
Notes

Output Created 07-May-2019 15:48:02

Comments

Input Active Dataset DataSet1

Filter <none>

Weight <none>

Split File <none>

N of Rows in
100
Working Data File

Missing Value Definition of For each dependent variable in a table, user-defined missing
Handling Missing values for the dependent and all grouping variables are treated
as missing.

Cases Used Cases used for each table have no missing values in any
independent variable, and not all dependent variables have
missing values.

Syntax MEANS TABLES=tangibles reliability responsiveness assurance


emphathy BY age sex educ employment

MEANS TABLES=tane rele rese asse empe BY tanc relc resc


assc empc

/CELLS MEAN COUNT STDDEV

/STATISTICS ANOVA.

Resources Processor Time 00:00:00.032

Elapsed Time 00:00:00.015


[DataSet1] 
Case Processing Summary

Cases

Included Excluded Total

N Percent N Percent N Percent

tane * tanc 100 100.0% 0 .0% 100 100.0%

rele * tanc 100 100.0% 0 .0% 100 100.0%

rese * tanc 100 100.0% 0 .0% 100 100.0%

asse * tanc 100 100.0% 0 .0% 100 100.0%

empe * tanc 100 100.0% 0 .0% 100 100.0%

tane * relc 100 100.0% 0 .0% 100 100.0%

rele * relc 100 100.0% 0 .0% 100 100.0%

rese * relc 100 100.0% 0 .0% 100 100.0%

asse * relc 100 100.0% 0 .0% 100 100.0%

empe * relc 100 100.0% 0 .0% 100 100.0%

tane * resc 100 100.0% 0 .0% 100 100.0%

rele * resc 100 100.0% 0 .0% 100 100.0%

rese * resc 100 100.0% 0 .0% 100 100.0%

asse * resc 100 100.0% 0 .0% 100 100.0%

empe * resc 100 100.0% 0 .0% 100 100.0%

tane * assc 100 100.0% 0 .0% 100 100.0%

rele * assc 100 100.0% 0 .0% 100 100.0%

rese * assc 100 100.0% 0 .0% 100 100.0%


tane rele rese asse empe  * tanc
Report

Tanc tane rele rese asse empe

Mean 3.2500 3.4000 3.5000 3.7500 4.0000


1.75

N 1 1 1 1 1

Std. Deviation . . . . .

Mean 3.6667 3.8667 3.9167 3.8333 3.8000


2

N 3 3 3 3 3

Std. Deviation .38188 .23094 .14434 .28868 .34641

Mean 3.0000 3.2000 3.0357 3.0714 3.1143


2.25

N 7 7 7 7 7

Std. Deviation .20412 .48990 .56695 .42608 .45981

Mean 3.4167 3.6000 3.6667 3.5833 3.4667


2.5

N 3 3 3 3 3

Std. Deviation .38188 .34641 .28868 .38188 .30551

Mean 3.2333 3.3200 3.3667 3.1833 3.3067


2.75

N 15 15 15 15 15

Std. Deviation .35940 .54929 .50768 .57838 .51195

Mean 3.3882 3.3368 3.3684 3.4013 3.4211


3

N 38 38 38 38 38

Std. Deviation .41385 .53647 .58914 .54071 .59872

Mean 3.4773 3.4364 3.5114 3.4432 3.3636


3.25

N 22 22 22 22 22

Std. Deviation .35279 .43485 .44640 .44942 .42600

Mean 3.2857 3.4000 3.4286 3.4643 3.5143


3.5

N 7 7 7 7 7

Std. Deviation .22493 .36515 .27817 .41904 .32367


ANOVA Table

Sum of
Squares df Mean Square F Sig.

tane * tanc Between Groups (Combined) 2.286 9 .254 1.902 .062

Within Groups 12.021 90 .134

Total 14.307 99

rele * tanc Between Groups (Combined) 1.800 9 .200 .831 .590

Within Groups 21.670 90 .241

Total 23.470 99

rese * tanc Between Groups (Combined) 2.809 9 .312 1.207 .301

Within Groups 23.278 90 .259

Total 26.087 99

asse * tanc Between Groups (Combined) 2.662 9 .296 1.189 .312

Within Groups 22.385 90 .249

Total 25.047 99

empe * tanc Between Groups (Combined) 2.066 9 .230 .894 .534

Within Groups 23.094 90 .257

Total 25.160 99
Measures of Association

Eta Eta Squared

tane * tanc .400 .160

rele * tanc .277 .077

rese * tanc .328 .108

asse * tanc .326 .106

empe * tanc .287 .082

tane rele rese asse empe  * relc
Report

Relc tane rele rese asse Empe

1.6 Mean 3.0000 3.0000 3.7500 3.2500 3.4000

N 1 1 1 1 1

Std. Deviation . . . . .

1.8 Mean 3.2500 3.8000 3.2500 3.0000 3.4000

N 1 1 1 1 1

Std. Deviation . . . . .

2 Mean 3.1389 3.4000 3.3611 3.3333 3.4000

N 9 9 9 9 9

Std. Deviation .33333 .47958 .45262 .41458 .48990

2.2 Mean 3.2000 3.3200 3.5000 3.3500 3.2400

N 5 5 5 5 5

Std. Deviation .32596 .68702 .58630 .74162 .58992

2.4 Mean 3.2308 3.2615 3.2500 3.1923 3.2923

N 13 13 13 13 13

Std. Deviation .25944 .42728 .45644 .37016 .41324

2.6 Mean 3.4231 3.4462 3.5192 3.4808 3.5846

N 13 13 13 13 13

Std. Deviation .42555 .53012 .50478 .60778 .47231

2.8 Mean 3.3750 3.3333 3.2083 3.3125 3.3000

N 12 12 12 12 12

Std. Deviation .43301 .44586 .46262 .40064 .56246

3 Mean 3.4632 3.4588 3.5588 3.4853 3.4529

N 34 34 34 34 34

Std. Deviation .41347 .51293 .58730 .58692 .58736


ANOVA Table

Sum of
Squares df Mean Square F Sig.

tane * relc Between Groups (Combined) 1.683 11 .153 1.067 .397

Within Groups 12.624 88 .143

Total 14.307 99

rele * relc Between Groups (Combined) 1.390 11 .126 .504 .896

Within Groups 22.080 88 .251

Total 23.470 99

rese * relc Between Groups (Combined) 2.179 11 .198 .729 .708

Within Groups 23.908 88 .272

Total 26.087 99

asse * relc Between Groups (Combined) 1.287 11 .117 .433 .937

Within Groups 23.760 88 .270

Total 25.047 99

empe * relc Between Groups (Combined) 1.169 11 .106 .390 .957

Within Groups 23.991 88 .273

Total 25.160 99
Measures of Association

Eta Eta Squared

tane * relc .343 .118

rele * relc .243 .059

rese * relc .289 .084

asse * relc .227 .051

empe * relc .216 .046

tane rele rese asse empe  * resc
Report

resc tane rele rese asse empe

1.25 Mean 3.2500 3.8000 3.2500 3.0000 3.4000

N 1 1 1 1 1

Std. Deviation . . . . .

1.5 Mean 3.0000 3.8000 3.0000 3.0000 3.0000

N 1 1 1 1 1

Std. Deviation . . . . .

2 Mean 3.3333 3.5667 3.5833 3.5000 3.4333

N 6 6 6 6 6

Std. Deviation .40825 .34448 .40825 .47434 .42740

2.25 Mean 3.2222 3.4444 3.5000 3.4444 3.4889

N 9 9 9 9 9

Std. Deviation .19543 .35746 .53033 .37034 .38873

2.5 Mean 3.3654 3.4769 3.5000 3.3846 3.4154

N 13 13 13 13 13

Std. Deviation .37660 .46575 .46771 .54596 .48622

2.75 Mean 3.2222 3.1000 3.1667 3.2222 3.2444

N 18 18 18 18 18

Std. Deviation .47658 .51905 .52159 .52081 .59233

3 Mean 3.5074 3.4529 3.5000 3.4706 3.4471

N 34 34 34 34 34

Std. Deviation .37176 .53328 .59671 .60228 .59505

3.25 Mean 3.3056 3.3111 3.3889 3.2778 3.4000

N 9 9 9 9 9

Std. Deviation .27323 .33333 .28260 .23199 .26458


ANOVA Table

Sum of
Squares df Mean Square F Sig.

tane * resc Between Groups (Combined) 1.616 10 .162 1.133 .347

Within Groups 12.691 89 .143

Total 14.307 99

rele * resc Between Groups (Combined) 2.378 10 .238 1.003 .447

Within Groups 21.092 89 .237

Total 23.470 99

rese * resc Between Groups (Combined) 2.008 10 .201 .742 .683

Within Groups 24.078 89 .271

Total 26.087 99

asse * resc Between Groups (Combined) 1.473 10 .147 .556 .845

Within Groups 23.574 89 .265

Total 25.047 99

empe * resc Between Groups (Combined) .931 10 .093 .342 .967

Within Groups 24.228 89 .272

Total 25.160 99
Measures of Association

Eta Eta Squared

tane * resc .336 .113

rele * resc .318 .101

rese * resc .277 .077

asse * resc .243 .059

empe * resc .192 .037

tane rele rese asse empe  * assc
Report

Assc Tane Rele rese Asse empe

1.5 Mean 3.2500 3.8000 3.2500 3.0000 3.4000

N 1 1 1 1 1

Std. Deviation . . . . .

2 Mean 3.1250 3.4500 3.2500 3.2500 3.2500

N 4 4 4 4 4

Std. Deviation .25000 .52599 .50000 .50000 .50000

2.25 Mean 3.1250 3.2333 3.1250 3.1667 3.2333

N 6 6 6 6 6

Std. Deviation .34460 .36697 .51841 .43780 .44572

2.5 Mean 3.4605 3.4947 3.5921 3.4868 3.5368

N 19 19 19 19 19

Std. Deviation .35613 .41830 .40148 .42877 .42715

2.75 Mean 3.4667 3.4533 3.4667 3.3833 3.3867

N 15 15 15 15 15

Std. Deviation .39940 .49838 .46162 .41043 .38148

3 Mean 3.3611 3.3556 3.3958 3.3958 3.4000

N 36 36 36 36 36

Std. Deviation .41595 .54952 .59274 .63913 .60285

3.25 Mean 3.2500 3.0000 3.1000 3.1000 2.9200

N 5 5 5 5 5

Std. Deviation .35355 .37417 .57554 .28504 .57619

3.5 Mean 3.4687 3.4250 3.5625 3.4375 3.5250

N 8 8 8 8 8

Std. Deviation .33905 .47132 .32043 .25877 .28158


Report

Assc Tane Rele rese Asse empe

1.5 Mean 3.2500 3.8000 3.2500 3.0000 3.4000

N 1 1 1 1 1

Std. Deviation . . . . .

2 Mean 3.1250 3.4500 3.2500 3.2500 3.2500

N 4 4 4 4 4

Std. Deviation .25000 .52599 .50000 .50000 .50000

2.25 Mean 3.1250 3.2333 3.1250 3.1667 3.2333

N 6 6 6 6 6

Std. Deviation .34460 .36697 .51841 .43780 .44572

2.5 Mean 3.4605 3.4947 3.5921 3.4868 3.5368

N 19 19 19 19 19

Std. Deviation .35613 .41830 .40148 .42877 .42715

2.75 Mean 3.4667 3.4533 3.4667 3.3833 3.3867

N 15 15 15 15 15

Std. Deviation .39940 .49838 .46162 .41043 .38148

3 Mean 3.3611 3.3556 3.3958 3.3958 3.4000

N 36 36 36 36 36

Std. Deviation .41595 .54952 .59274 .63913 .60285

3.25 Mean 3.2500 3.0000 3.1000 3.1000 2.9200

N 5 5 5 5 5

Std. Deviation .35355 .37417 .57554 .28504 .57619

3.5 Mean 3.4687 3.4250 3.5625 3.4375 3.5250

N 8 8 8 8 8

Std. Deviation .33905 .47132 .32043 .25877 .28158


Report

Assc Tane Rele rese Asse empe

1.5 Mean 3.2500 3.8000 3.2500 3.0000 3.4000

N 1 1 1 1 1

Std. Deviation . . . . .

2 Mean 3.1250 3.4500 3.2500 3.2500 3.2500

N 4 4 4 4 4

Std. Deviation .25000 .52599 .50000 .50000 .50000

2.25 Mean 3.1250 3.2333 3.1250 3.1667 3.2333

N 6 6 6 6 6

Std. Deviation .34460 .36697 .51841 .43780 .44572

2.5 Mean 3.4605 3.4947 3.5921 3.4868 3.5368

N 19 19 19 19 19

Std. Deviation .35613 .41830 .40148 .42877 .42715

2.75 Mean 3.4667 3.4533 3.4667 3.3833 3.3867

N 15 15 15 15 15

Std. Deviation .39940 .49838 .46162 .41043 .38148

3 Mean 3.3611 3.3556 3.3958 3.3958 3.4000

N 36 36 36 36 36

Std. Deviation .41595 .54952 .59274 .63913 .60285

3.25 Mean 3.2500 3.0000 3.1000 3.1000 2.9200

N 5 5 5 5 5

Std. Deviation .35355 .37417 .57554 .28504 .57619

3.5 Mean 3.4687 3.4250 3.5625 3.4375 3.5250

N 8 8 8 8 8

Std. Deviation .33905 .47132 .32043 .25877 .28158


Report

Assc Tane Rele rese Asse empe

1.5 Mean 3.2500 3.8000 3.2500 3.0000 3.4000

N 1 1 1 1 1

Std. Deviation . . . . .

2 Mean 3.1250 3.4500 3.2500 3.2500 3.2500

N 4 4 4 4 4

Std. Deviation .25000 .52599 .50000 .50000 .50000

2.25 Mean 3.1250 3.2333 3.1250 3.1667 3.2333

N 6 6 6 6 6

Std. Deviation .34460 .36697 .51841 .43780 .44572

2.5 Mean 3.4605 3.4947 3.5921 3.4868 3.5368

N 19 19 19 19 19

Std. Deviation .35613 .41830 .40148 .42877 .42715

2.75 Mean 3.4667 3.4533 3.4667 3.3833 3.3867

N 15 15 15 15 15

Std. Deviation .39940 .49838 .46162 .41043 .38148

3 Mean 3.3611 3.3556 3.3958 3.3958 3.4000

N 36 36 36 36 36

Std. Deviation .41595 .54952 .59274 .63913 .60285

3.25 Mean 3.2500 3.0000 3.1000 3.1000 2.9200

N 5 5 5 5 5

Std. Deviation .35355 .37417 .57554 .28504 .57619

3.5 Mean 3.4687 3.4250 3.5625 3.4375 3.5250

N 8 8 8 8 8

Std. Deviation .33905 .47132 .32043 .25877 .28158


Report

Assc Tane Rele rese Asse empe

1.5 Mean 3.2500 3.8000 3.2500 3.0000 3.4000

N 1 1 1 1 1

Std. Deviation . . . . .

2 Mean 3.1250 3.4500 3.2500 3.2500 3.2500

N 4 4 4 4 4

Std. Deviation .25000 .52599 .50000 .50000 .50000

2.25 Mean 3.1250 3.2333 3.1250 3.1667 3.2333

N 6 6 6 6 6

Std. Deviation .34460 .36697 .51841 .43780 .44572

2.5 Mean 3.4605 3.4947 3.5921 3.4868 3.5368

N 19 19 19 19 19

Std. Deviation .35613 .41830 .40148 .42877 .42715

2.75 Mean 3.4667 3.4533 3.4667 3.3833 3.3867

N 15 15 15 15 15

Std. Deviation .39940 .49838 .46162 .41043 .38148

3 Mean 3.3611 3.3556 3.3958 3.3958 3.4000

N 36 36 36 36 36

Std. Deviation .41595 .54952 .59274 .63913 .60285

3.25 Mean 3.2500 3.0000 3.1000 3.1000 2.9200

N 5 5 5 5 5

Std. Deviation .35355 .37417 .57554 .28504 .57619

3.5 Mean 3.4687 3.4250 3.5625 3.4375 3.5250

N 8 8 8 8 8

Std. Deviation .33905 .47132 .32043 .25877 .28158


Report

Assc Tane Rele rese Asse empe

1.5 Mean 3.2500 3.8000 3.2500 3.0000 3.4000

N 1 1 1 1 1

Std. Deviation . . . . .

2 Mean 3.1250 3.4500 3.2500 3.2500 3.2500

N 4 4 4 4 4

Std. Deviation .25000 .52599 .50000 .50000 .50000

2.25 Mean 3.1250 3.2333 3.1250 3.1667 3.2333

N 6 6 6 6 6

Std. Deviation .34460 .36697 .51841 .43780 .44572

2.5 Mean 3.4605 3.4947 3.5921 3.4868 3.5368

N 19 19 19 19 19

Std. Deviation .35613 .41830 .40148 .42877 .42715

2.75 Mean 3.4667 3.4533 3.4667 3.3833 3.3867

N 15 15 15 15 15

Std. Deviation .39940 .49838 .46162 .41043 .38148

3 Mean 3.3611 3.3556 3.3958 3.3958 3.4000

N 36 36 36 36 36

Std. Deviation .41595 .54952 .59274 .63913 .60285

3.25 Mean 3.2500 3.0000 3.1000 3.1000 2.9200

N 5 5 5 5 5

Std. Deviation .35355 .37417 .57554 .28504 .57619

3.5 Mean 3.4687 3.4250 3.5625 3.4375 3.5250

N 8 8 8 8 8

Std. Deviation .33905 .47132 .32043 .25877 .28158


Report

Assc Tane Rele rese Asse empe

1.5 Mean 3.2500 3.8000 3.2500 3.0000 3.4000

N 1 1 1 1 1

Std. Deviation . . . . .

2 Mean 3.1250 3.4500 3.2500 3.2500 3.2500

N 4 4 4 4 4

Std. Deviation .25000 .52599 .50000 .50000 .50000

2.25 Mean 3.1250 3.2333 3.1250 3.1667 3.2333

N 6 6 6 6 6

Std. Deviation .34460 .36697 .51841 .43780 .44572

2.5 Mean 3.4605 3.4947 3.5921 3.4868 3.5368

N 19 19 19 19 19

Std. Deviation .35613 .41830 .40148 .42877 .42715

2.75 Mean 3.4667 3.4533 3.4667 3.3833 3.3867

N 15 15 15 15 15

Std. Deviation .39940 .49838 .46162 .41043 .38148

3 Mean 3.3611 3.3556 3.3958 3.3958 3.4000

N 36 36 36 36 36

Std. Deviation .41595 .54952 .59274 .63913 .60285

3.25 Mean 3.2500 3.0000 3.1000 3.1000 2.9200

N 5 5 5 5 5

Std. Deviation .35355 .37417 .57554 .28504 .57619

3.5 Mean 3.4687 3.4250 3.5625 3.4375 3.5250

N 8 8 8 8 8

Std. Deviation .33905 .47132 .32043 .25877 .28158


Report

Assc Tane Rele rese Asse empe

1.5 Mean 3.2500 3.8000 3.2500 3.0000 3.4000

N 1 1 1 1 1

Std. Deviation . . . . .

2 Mean 3.1250 3.4500 3.2500 3.2500 3.2500

N 4 4 4 4 4

Std. Deviation .25000 .52599 .50000 .50000 .50000

2.25 Mean 3.1250 3.2333 3.1250 3.1667 3.2333

N 6 6 6 6 6

Std. Deviation .34460 .36697 .51841 .43780 .44572

2.5 Mean 3.4605 3.4947 3.5921 3.4868 3.5368

N 19 19 19 19 19

Std. Deviation .35613 .41830 .40148 .42877 .42715

2.75 Mean 3.4667 3.4533 3.4667 3.3833 3.3867

N 15 15 15 15 15

Std. Deviation .39940 .49838 .46162 .41043 .38148

3 Mean 3.3611 3.3556 3.3958 3.3958 3.4000

N 36 36 36 36 36

Std. Deviation .41595 .54952 .59274 .63913 .60285

3.25 Mean 3.2500 3.0000 3.1000 3.1000 2.9200

N 5 5 5 5 5

Std. Deviation .35355 .37417 .57554 .28504 .57619

3.5 Mean 3.4687 3.4250 3.5625 3.4375 3.5250

N 8 8 8 8 8

Std. Deviation .33905 .47132 .32043 .25877 .28158


Report

Assc Tane Rele rese Asse empe

1.5 Mean 3.2500 3.8000 3.2500 3.0000 3.4000

N 1 1 1 1 1

Std. Deviation . . . . .

2 Mean 3.1250 3.4500 3.2500 3.2500 3.2500

N 4 4 4 4 4

Std. Deviation .25000 .52599 .50000 .50000 .50000

2.25 Mean 3.1250 3.2333 3.1250 3.1667 3.2333

N 6 6 6 6 6

Std. Deviation .34460 .36697 .51841 .43780 .44572

2.5 Mean 3.4605 3.4947 3.5921 3.4868 3.5368

N 19 19 19 19 19

Std. Deviation .35613 .41830 .40148 .42877 .42715

2.75 Mean 3.4667 3.4533 3.4667 3.3833 3.3867

N 15 15 15 15 15

Std. Deviation .39940 .49838 .46162 .41043 .38148

3 Mean 3.3611 3.3556 3.3958 3.3958 3.4000

N 36 36 36 36 36

Std. Deviation .41595 .54952 .59274 .63913 .60285

3.25 Mean 3.2500 3.0000 3.1000 3.1000 2.9200

N 5 5 5 5 5

Std. Deviation .35355 .37417 .57554 .28504 .57619

3.5 Mean 3.4687 3.4250 3.5625 3.4375 3.5250

N 8 8 8 8 8

Std. Deviation .33905 .47132 .32043 .25877 .28158


Report

Assc Tane Rele rese Asse empe

1.5 Mean 3.2500 3.8000 3.2500 3.0000 3.4000

N 1 1 1 1 1

Std. Deviation . . . . .

2 Mean 3.1250 3.4500 3.2500 3.2500 3.2500

N 4 4 4 4 4

Std. Deviation .25000 .52599 .50000 .50000 .50000

2.25 Mean 3.1250 3.2333 3.1250 3.1667 3.2333

N 6 6 6 6 6

Std. Deviation .34460 .36697 .51841 .43780 .44572

2.5 Mean 3.4605 3.4947 3.5921 3.4868 3.5368

N 19 19 19 19 19

Std. Deviation .35613 .41830 .40148 .42877 .42715

2.75 Mean 3.4667 3.4533 3.4667 3.3833 3.3867

N 15 15 15 15 15

Std. Deviation .39940 .49838 .46162 .41043 .38148

3 Mean 3.3611 3.3556 3.3958 3.3958 3.4000

N 36 36 36 36 36

Std. Deviation .41595 .54952 .59274 .63913 .60285

3.25 Mean 3.2500 3.0000 3.1000 3.1000 2.9200

N 5 5 5 5 5

Std. Deviation .35355 .37417 .57554 .28504 .57619

3.5 Mean 3.4687 3.4250 3.5625 3.4375 3.5250

N 8 8 8 8 8

Std. Deviation .33905 .47132 .32043 .25877 .28158


Report

Assc Tane Rele rese Asse empe

1.5 Mean 3.2500 3.8000 3.2500 3.0000 3.4000

N 1 1 1 1 1

Std. Deviation . . . . .

2 Mean 3.1250 3.4500 3.2500 3.2500 3.2500

N 4 4 4 4 4

Std. Deviation .25000 .52599 .50000 .50000 .50000

2.25 Mean 3.1250 3.2333 3.1250 3.1667 3.2333

N 6 6 6 6 6

Std. Deviation .34460 .36697 .51841 .43780 .44572

2.5 Mean 3.4605 3.4947 3.5921 3.4868 3.5368

N 19 19 19 19 19

Std. Deviation .35613 .41830 .40148 .42877 .42715

2.75 Mean 3.4667 3.4533 3.4667 3.3833 3.3867

N 15 15 15 15 15

Std. Deviation .39940 .49838 .46162 .41043 .38148

3 Mean 3.3611 3.3556 3.3958 3.3958 3.4000

N 36 36 36 36 36

Std. Deviation .41595 .54952 .59274 .63913 .60285

3.25 Mean 3.2500 3.0000 3.1000 3.1000 2.9200

N 5 5 5 5 5

Std. Deviation .35355 .37417 .57554 .28504 .57619

3.5 Mean 3.4687 3.4250 3.5625 3.4375 3.5250

N 8 8 8 8 8

Std. Deviation .33905 .47132 .32043 .25877 .28158


Report

Assc Tane Rele rese Asse empe

1.5 Mean 3.2500 3.8000 3.2500 3.0000 3.4000

N 1 1 1 1 1

Std. Deviation . . . . .

2 Mean 3.1250 3.4500 3.2500 3.2500 3.2500

N 4 4 4 4 4

Std. Deviation .25000 .52599 .50000 .50000 .50000

2.25 Mean 3.1250 3.2333 3.1250 3.1667 3.2333

N 6 6 6 6 6

Std. Deviation .34460 .36697 .51841 .43780 .44572

2.5 Mean 3.4605 3.4947 3.5921 3.4868 3.5368

N 19 19 19 19 19

Std. Deviation .35613 .41830 .40148 .42877 .42715

2.75 Mean 3.4667 3.4533 3.4667 3.3833 3.3867

N 15 15 15 15 15

Std. Deviation .39940 .49838 .46162 .41043 .38148

3 Mean 3.3611 3.3556 3.3958 3.3958 3.4000

N 36 36 36 36 36

Std. Deviation .41595 .54952 .59274 .63913 .60285

3.25 Mean 3.2500 3.0000 3.1000 3.1000 2.9200

N 5 5 5 5 5

Std. Deviation .35355 .37417 .57554 .28504 .57619

3.5 Mean 3.4687 3.4250 3.5625 3.4375 3.5250

N 8 8 8 8 8

Std. Deviation .33905 .47132 .32043 .25877 .28158


Report

Assc Tane Rele rese Asse empe

1.5 Mean 3.2500 3.8000 3.2500 3.0000 3.4000

N 1 1 1 1 1

Std. Deviation . . . . .

2 Mean 3.1250 3.4500 3.2500 3.2500 3.2500

N 4 4 4 4 4

Std. Deviation .25000 .52599 .50000 .50000 .50000

2.25 Mean 3.1250 3.2333 3.1250 3.1667 3.2333

N 6 6 6 6 6

Std. Deviation .34460 .36697 .51841 .43780 .44572

2.5 Mean 3.4605 3.4947 3.5921 3.4868 3.5368

N 19 19 19 19 19

Std. Deviation .35613 .41830 .40148 .42877 .42715

2.75 Mean 3.4667 3.4533 3.4667 3.3833 3.3867

N 15 15 15 15 15

Std. Deviation .39940 .49838 .46162 .41043 .38148

3 Mean 3.3611 3.3556 3.3958 3.3958 3.4000

N 36 36 36 36 36

Std. Deviation .41595 .54952 .59274 .63913 .60285

3.25 Mean 3.2500 3.0000 3.1000 3.1000 2.9200

N 5 5 5 5 5

Std. Deviation .35355 .37417 .57554 .28504 .57619

3.5 Mean 3.4687 3.4250 3.5625 3.4375 3.5250

N 8 8 8 8 8

Std. Deviation .33905 .47132 .32043 .25877 .28158


Report

Assc Tane Rele rese Asse empe

1.5 Mean 3.2500 3.8000 3.2500 3.0000 3.4000

N 1 1 1 1 1

Std. Deviation . . . . .

2 Mean 3.1250 3.4500 3.2500 3.2500 3.2500

N 4 4 4 4 4

Std. Deviation .25000 .52599 .50000 .50000 .50000

2.25 Mean 3.1250 3.2333 3.1250 3.1667 3.2333

N 6 6 6 6 6

Std. Deviation .34460 .36697 .51841 .43780 .44572

2.5 Mean 3.4605 3.4947 3.5921 3.4868 3.5368

N 19 19 19 19 19

Std. Deviation .35613 .41830 .40148 .42877 .42715

2.75 Mean 3.4667 3.4533 3.4667 3.3833 3.3867

N 15 15 15 15 15

Std. Deviation .39940 .49838 .46162 .41043 .38148

3 Mean 3.3611 3.3556 3.3958 3.3958 3.4000

N 36 36 36 36 36

Std. Deviation .41595 .54952 .59274 .63913 .60285

3.25 Mean 3.2500 3.0000 3.1000 3.1000 2.9200

N 5 5 5 5 5

Std. Deviation .35355 .37417 .57554 .28504 .57619

3.5 Mean 3.4687 3.4250 3.5625 3.4375 3.5250

N 8 8 8 8 8

Std. Deviation .33905 .47132 .32043 .25877 .28158


Report

Assc Tane Rele rese Asse empe

1.5 Mean 3.2500 3.8000 3.2500 3.0000 3.4000

N 1 1 1 1 1

Std. Deviation . . . . .

2 Mean 3.1250 3.4500 3.2500 3.2500 3.2500

N 4 4 4 4 4

Std. Deviation .25000 .52599 .50000 .50000 .50000

2.25 Mean 3.1250 3.2333 3.1250 3.1667 3.2333

N 6 6 6 6 6

Std. Deviation .34460 .36697 .51841 .43780 .44572

2.5 Mean 3.4605 3.4947 3.5921 3.4868 3.5368

N 19 19 19 19 19

Std. Deviation .35613 .41830 .40148 .42877 .42715

2.75 Mean 3.4667 3.4533 3.4667 3.3833 3.3867

N 15 15 15 15 15

Std. Deviation .39940 .49838 .46162 .41043 .38148

3 Mean 3.3611 3.3556 3.3958 3.3958 3.4000

N 36 36 36 36 36

Std. Deviation .41595 .54952 .59274 .63913 .60285

3.25 Mean 3.2500 3.0000 3.1000 3.1000 2.9200

N 5 5 5 5 5

Std. Deviation .35355 .37417 .57554 .28504 .57619

3.5 Mean 3.4687 3.4250 3.5625 3.4375 3.5250

N 8 8 8 8 8

Std. Deviation .33905 .47132 .32043 .25877 .28158


Report

Assc Tane Rele rese Asse empe

1.5 Mean 3.2500 3.8000 3.2500 3.0000 3.4000

N 1 1 1 1 1

Std. Deviation . . . . .

2 Mean 3.1250 3.4500 3.2500 3.2500 3.2500

N 4 4 4 4 4

Std. Deviation .25000 .52599 .50000 .50000 .50000

2.25 Mean 3.1250 3.2333 3.1250 3.1667 3.2333

N 6 6 6 6 6

Std. Deviation .34460 .36697 .51841 .43780 .44572

2.5 Mean 3.4605 3.4947 3.5921 3.4868 3.5368

N 19 19 19 19 19

Std. Deviation .35613 .41830 .40148 .42877 .42715

2.75 Mean 3.4667 3.4533 3.4667 3.3833 3.3867

N 15 15 15 15 15

Std. Deviation .39940 .49838 .46162 .41043 .38148

3 Mean 3.3611 3.3556 3.3958 3.3958 3.4000

N 36 36 36 36 36

Std. Deviation .41595 .54952 .59274 .63913 .60285

3.25 Mean 3.2500 3.0000 3.1000 3.1000 2.9200

N 5 5 5 5 5

Std. Deviation .35355 .37417 .57554 .28504 .57619

3.5 Mean 3.4687 3.4250 3.5625 3.4375 3.5250

N 8 8 8 8 8

Std. Deviation .33905 .47132 .32043 .25877 .28158


Report

Assc Tane Rele rese Asse empe

1.5 Mean 3.2500 3.8000 3.2500 3.0000 3.4000

N 1 1 1 1 1

Std. Deviation . . . . .

2 Mean 3.1250 3.4500 3.2500 3.2500 3.2500

N 4 4 4 4 4

Std. Deviation .25000 .52599 .50000 .50000 .50000

2.25 Mean 3.1250 3.2333 3.1250 3.1667 3.2333

N 6 6 6 6 6

Std. Deviation .34460 .36697 .51841 .43780 .44572

2.5 Mean 3.4605 3.4947 3.5921 3.4868 3.5368

N 19 19 19 19 19

Std. Deviation .35613 .41830 .40148 .42877 .42715

2.75 Mean 3.4667 3.4533 3.4667 3.3833 3.3867

N 15 15 15 15 15

Std. Deviation .39940 .49838 .46162 .41043 .38148

3 Mean 3.3611 3.3556 3.3958 3.3958 3.4000

N 36 36 36 36 36

Std. Deviation .41595 .54952 .59274 .63913 .60285

3.25 Mean 3.2500 3.0000 3.1000 3.1000 2.9200

N 5 5 5 5 5

Std. Deviation .35355 .37417 .57554 .28504 .57619

3.5 Mean 3.4687 3.4250 3.5625 3.4375 3.5250

N 8 8 8 8 8

Std. Deviation .33905 .47132 .32043 .25877 .28158


Report

Assc Tane Rele rese Asse empe

1.5 Mean 3.2500 3.8000 3.2500 3.0000 3.4000

N 1 1 1 1 1

Std. Deviation . . . . .

2 Mean 3.1250 3.4500 3.2500 3.2500 3.2500

N 4 4 4 4 4

Std. Deviation .25000 .52599 .50000 .50000 .50000

2.25 Mean 3.1250 3.2333 3.1250 3.1667 3.2333

N 6 6 6 6 6

Std. Deviation .34460 .36697 .51841 .43780 .44572

2.5 Mean 3.4605 3.4947 3.5921 3.4868 3.5368

N 19 19 19 19 19

Std. Deviation .35613 .41830 .40148 .42877 .42715

2.75 Mean 3.4667 3.4533 3.4667 3.3833 3.3867

N 15 15 15 15 15

Std. Deviation .39940 .49838 .46162 .41043 .38148

3 Mean 3.3611 3.3556 3.3958 3.3958 3.4000

N 36 36 36 36 36

Std. Deviation .41595 .54952 .59274 .63913 .60285

3.25 Mean 3.2500 3.0000 3.1000 3.1000 2.9200

N 5 5 5 5 5

Std. Deviation .35355 .37417 .57554 .28504 .57619

3.5 Mean 3.4687 3.4250 3.5625 3.4375 3.5250

N 8 8 8 8 8

Std. Deviation .33905 .47132 .32043 .25877 .28158


Measures of Association

Eta Eta Squared

tane * assc
.322 .104

rele * assc
.331 .110

rese * assc
.354 .125

asse * assc
.310 .096

empe * assc
.362 .131

tane rele rese asse empe  * empc
Report

empc tane rele rese asse empe

1.4 Mean 3.2500 3.6000 3.7500 3.5000 3.4000

N 1 1 1 1 1

Std. Deviation . . . . .

1.6 Mean 3.2500 3.8000 3.2500 3.0000 3.4000

N 1 1 1 1 1

Std. Deviation . . . . .

1.8 Mean 3.0000 3.0000 3.7500 3.2500 3.4000

N 1 1 1 1 1

Std. Deviation . . . . .

2 Mean 3.4000 3.5600 3.6500 3.4500 3.4400

N 5 5 5 5 5

Std. Deviation .45415 .38471 .41833 .41079 .38471

2.2 Mean 3.2500 3.4750 3.4375 3.4375 3.5250

N 8 8 8 8 8

Std. Deviation .29881 .36936 .41726 .41726 .45277

2.4 Mean 3.5000 3.4667 3.4167 3.3333 3.4667

N 3 3 3 3 3

Std. Deviation .25000 .11547 .14434 .28868 .30551

2.6 Mean 3.2143 3.3000 3.2321 3.2500 3.1714

N 14 14 14 14 14

Std. Deviation .39048 .54208 .58395 .58835 .48900

2.8 Mean 3.3833 3.3067 3.3667 3.2833 3.2933

N 15 15 15 15 15

Std. Deviation .41043 .58489 .54989 .58909 .63185


ANOVA Table

Sum of Squares df Mean Square F Sig.

tane * empc Between Groups (Combined) 1.045 12 .087 .572 .859

Within Groups 13.261 87 .152

Total 14.307 99

rele * empc Between Groups (Combined) 1.287 12 .107 .421 .952

Within Groups 22.183 87 .255

Total 23.470 99

rese * empc Between Groups (Combined) 1.361 12 .113 .399 .960

Within Groups 24.725 87 .284

Total 26.087 99

asse * empc Between Groups (Combined) 1.488 12 .124 .458 .934

Within Groups 23.559 87 .271

Total 25.047 99

empe * empc Between Groups (Combined) 1.666 12 .139 .514 .900

Within Groups 23.494 87 .270

Total 25.160 99
Measures of Association

Eta Eta Squared

tane * empc .270 .073

rele * empc .234 .055

rese * empc .228 .052

asse * empc .244 .059

empe * empc .257 .066

Correlations

expectation satisfaction

expectation Pearson
1 .132
Correlation

Sig. (2-tailed) .191

N 100 100

You might also like