Professional Documents
Culture Documents
Statistical Outputs
Statistical Outputs
FREQUENCIES VARIABLES=age sex educ employment
/ORDER=ANALYSIS.
Frequencies
Notes
Comments
Filter <none>
Weight <none>
Cases Used Statistics are based on all cases with valid data.
/ORDER=ANALYSIS.
FREQUENCIES VARIABLES=age sex educ employment
/ORDER=ANALYSIS.
Frequencies
Notes
Comments
Filter <none>
Weight <none>
Cases Used Statistics are based on all cases with valid data.
/ORDER=ANALYSIS.
[DataSet0]
Statistics
Missing 0 0 0 0
Frequency Table
Age
Sex
Employment
DESCRIPTIVES VARIABLES=t1 t2 t3 t4 r1 r2 r3 r4 r5 re1 re2 re3 re4 a1 a2 a3 a4 e1 e2 e3e4 e5
/STATISTICS=MEAN STDDEV MIN MAX.
Descriptives
Notes
Comments
Filter <none>
Weight <none>
N of Rows in
100
Working Data File
Missing Value Definition of Missing User-defined missing values are treated as missing.
Handling
Cases Used All non-missing data are used.
[DataSet0]
Descriptive Statistics
MEANS TABLES=tangibles reliability responsiveness assurance emphathy BY age sex educ emp
loyment
/CELLS MEAN COUNT STDDEV
/STATISTICS ANOVA.
Means
Notes
Comments
Filter <none>
Weight <none>
N of Rows in
100
Working Data File
Missing Value Definition of For each dependent variable in a table, user-defined missing
Handling Missing values for the dependent and all grouping variables are treated
as missing.
Cases Used Cases used for each table have no missing values in any
independent variable, and not all dependent variables have
missing values.
/STATISTICS ANOVA.
[DataSet0]
Case Processing Summary
Cases
Report
responsivenes
age tangibles reliability s assurance Emphathy
N 94 94 94 94 94
N 6 6 6 6 6
Sum of Mean
Squares df Square F Sig.
Within Groups
14.299 98 .146
Total
14.307 99
Total
23.470 99
Within Groups
26.087 98 .266
Total
26.087 99
Total 25.047 99
Tangibles reliability responsiveness assurance emphathy * sex
Report
N 19 19 19 19 19
N 81 81 81 81 81
Sum of
Squares df Mean Square F Sig.
Total 14.307 99
Total 23.470 99
Total 26.087 99
Total 25.047 99
Total 25.160 99
Measures of Association
Tangibles reliability responsiveness assurance emphathy * educ
Report
N 50 50 50 50 50
N 50 50 50 50 50
Sum of
Squares df Mean Square F Sig.
Total 14.307 99
Total 23.470 99
Total 26.087 99
Total 25.047 99
Total 25.160 99
Measures of Association
Tangibles reliability responsiveness assurance emphathy * employ
ment
Report
N 56 56 56 56 56
N 15 15 15 15 15
N 1 1 1 1 1
Std. Deviation . . . . .
N 11 11 11 11 11
N 17 17 17 17 17
Sum of Mean
Squares df Square F Sig.
Total 14.307 99
Total 23.470 99
Total 26.087 99
Total 25.047 99
Total 25.160 99
Measures of Association
responsiveness *
.174 .030
employment
FREQUENCIES VARIABLES=age sex educ employment
/ORDER=ANALYSIS.
Frequencies
Notes
Comments
Filter <none>
Weight <none>
Cases Used Statistics are based on all cases with valid data.
/ORDER=ANALYSIS.
[DataSet0]
Statistics
Missing 0 0 0 0
Frequency Table
age
sex
Educ
employment
DESCRIPTIVES VARIABLES=t1 t2 t3 t4 r1 r2 r3 r4 r5 re1 re2 re3 re4 a1 a2 a3 a4 e1 e2 e3e4 e5
/STATISTICS=MEAN STDDEV MIN MAX.
Descriptives
Notes
Comments
Filter <none>
Weight <none>
N of Rows in
100
Working Data File
Missing Value Definition of Missing User-defined missing values are treated as missing.
Handling
Cases Used All non-missing data are used.
[DataSet0]
Descriptive Statistics
/CELLS MEAN COUNT STDDEV
/STATISTICS ANOVA.
Means
Notes
Comments
Filter <none>
Weight <none>
N of Rows in
100
Working Data File
Missing Value Definition of For each dependent variable in a table, user-defined missing
Handling Missing values for the dependent and all grouping variables are treated
as missing.
Cases Used Cases used for each table have no missing values in any
independent variable, and not all dependent variables have
missing values.
/STATISTICS ANOVA.
[DataSet0]
Case Processing Summary
Cases
responsiveness *
100 100.0% 0 .0% 100 100.0%
employment
Tangibles reliability responsiveness assurance emphathy * age
Report
responsivenes
Age tangibles reliability s assurance emphathy
N 17 17 17 17 17
Std.
.38647 .34599 .47211 .51717 .59631
Deviation
N 71 71 71 71 71
Std.
.40305 .47497 .48384 1.48147 .45471
Deviation
N 7 7 7 7 7
Std.
.37796 .23094 .64550 .35355 .37289
Deviation
N 5 5 5 5 5
Std.
.50000 .41473 .44721 .41079 .08944
Deviation
Std.
.40123 .43790 .48602 1.28204 .46385
Deviation
ANOVA Table
Sum of Mean
Squares df Square F Sig.
Within Groups
15.618 96 .163
Total
15.938 99
Total 18.984 99
Total 23.385 99
Total 162.720 99
Total 21.300 99
Measures of Association
Tangibles reliability responsiveness assurance emphathy * sex
Report
N 24 24 24 24 24
N 76 76 76 76 76
Sum of Mean
Squares df Square F Sig.
Within Groups
15.898 98 .162
Total
15.937 99
Total 18.984 99
Total 23.385 99
Total 162.720 99
Total 21.300 99
Measures of Association
Tangibles reliability responsiveness assurance emphathy * educ
Report
responsivenes
Educ tangibles reliability s assurance Emphathy
N 10 10 10 10 10
N 20 20 20 20 20
N 10 10 10 10 10
N 20 20 20 20 20
N 20 20 20 20 20
N 20 20 20 20 20
Sum of Mean
Squares df Square F Sig.
Total 15.937 99
Total 18.984 99
Total 23.385 99
Total 162.720 99
Total 21.300 99
Measures of Association
responsivenes
employment tangibles reliability s assurance Emphathy
N 46 46 46 46 46
N 17 17 17 17 17
N 4 4 4 4 4
N 13 13 13 13 13
N 20 20 20 20 20
Sum of Mean
Squares df Square F Sig.
Total 15.937 99
Total 18.984 99
Total 23.385 99
Total 162.720 99
Total 21.300 99
Tangibles reliability responsiveness assurance emphathy
* employment
Measures of Association
responsiveness *
.168 .028
employment
NEW FILE.
DATASET NAME DataSet1 WINDOW=FRONT.
MEANS TABLES=tane rele rese asse empe BY tanc relc resc assc empc
/CELLS MEAN COUNT STDDEV
/STATISTICS ANOVA.
Means
Notes
Comments
Filter <none>
Weight <none>
N of Rows in
100
Working Data File
Missing Value Definition of For each dependent variable in a table, user-defined missing
Handling Missing values for the dependent and all grouping variables are treated
as missing.
Cases Used Cases used for each table have no missing values in any
independent variable, and not all dependent variables have
missing values.
/STATISTICS ANOVA.
Cases
N 1 1 1 1 1
Std. Deviation . . . . .
N 3 3 3 3 3
N 7 7 7 7 7
N 3 3 3 3 3
N 15 15 15 15 15
N 38 38 38 38 38
N 22 22 22 22 22
N 7 7 7 7 7
Sum of
Squares df Mean Square F Sig.
Total 14.307 99
Total 23.470 99
Total 26.087 99
Total 25.047 99
Total 25.160 99
Measures of Association
tane rele rese asse empe * relc
Report
N 1 1 1 1 1
Std. Deviation . . . . .
N 1 1 1 1 1
Std. Deviation . . . . .
N 9 9 9 9 9
N 5 5 5 5 5
N 13 13 13 13 13
N 13 13 13 13 13
N 12 12 12 12 12
N 34 34 34 34 34
Sum of
Squares df Mean Square F Sig.
Total 14.307 99
Total 23.470 99
Total 26.087 99
Total 25.047 99
Total 25.160 99
Measures of Association
tane rele rese asse empe * resc
Report
N 1 1 1 1 1
Std. Deviation . . . . .
N 1 1 1 1 1
Std. Deviation . . . . .
N 6 6 6 6 6
N 9 9 9 9 9
N 13 13 13 13 13
N 18 18 18 18 18
N 34 34 34 34 34
N 9 9 9 9 9
Sum of
Squares df Mean Square F Sig.
Total 14.307 99
Total 23.470 99
Total 26.087 99
Total 25.047 99
Total 25.160 99
Measures of Association
tane rele rese asse empe * assc
Report
N 1 1 1 1 1
Std. Deviation . . . . .
N 4 4 4 4 4
N 6 6 6 6 6
N 19 19 19 19 19
N 15 15 15 15 15
N 36 36 36 36 36
N 5 5 5 5 5
N 8 8 8 8 8
N 1 1 1 1 1
Std. Deviation . . . . .
N 4 4 4 4 4
N 6 6 6 6 6
N 19 19 19 19 19
N 15 15 15 15 15
N 36 36 36 36 36
N 5 5 5 5 5
N 8 8 8 8 8
N 1 1 1 1 1
Std. Deviation . . . . .
N 4 4 4 4 4
N 6 6 6 6 6
N 19 19 19 19 19
N 15 15 15 15 15
N 36 36 36 36 36
N 5 5 5 5 5
N 8 8 8 8 8
N 1 1 1 1 1
Std. Deviation . . . . .
N 4 4 4 4 4
N 6 6 6 6 6
N 19 19 19 19 19
N 15 15 15 15 15
N 36 36 36 36 36
N 5 5 5 5 5
N 8 8 8 8 8
N 1 1 1 1 1
Std. Deviation . . . . .
N 4 4 4 4 4
N 6 6 6 6 6
N 19 19 19 19 19
N 15 15 15 15 15
N 36 36 36 36 36
N 5 5 5 5 5
N 8 8 8 8 8
N 1 1 1 1 1
Std. Deviation . . . . .
N 4 4 4 4 4
N 6 6 6 6 6
N 19 19 19 19 19
N 15 15 15 15 15
N 36 36 36 36 36
N 5 5 5 5 5
N 8 8 8 8 8
N 1 1 1 1 1
Std. Deviation . . . . .
N 4 4 4 4 4
N 6 6 6 6 6
N 19 19 19 19 19
N 15 15 15 15 15
N 36 36 36 36 36
N 5 5 5 5 5
N 8 8 8 8 8
N 1 1 1 1 1
Std. Deviation . . . . .
N 4 4 4 4 4
N 6 6 6 6 6
N 19 19 19 19 19
N 15 15 15 15 15
N 36 36 36 36 36
N 5 5 5 5 5
N 8 8 8 8 8
N 1 1 1 1 1
Std. Deviation . . . . .
N 4 4 4 4 4
N 6 6 6 6 6
N 19 19 19 19 19
N 15 15 15 15 15
N 36 36 36 36 36
N 5 5 5 5 5
N 8 8 8 8 8
N 1 1 1 1 1
Std. Deviation . . . . .
N 4 4 4 4 4
N 6 6 6 6 6
N 19 19 19 19 19
N 15 15 15 15 15
N 36 36 36 36 36
N 5 5 5 5 5
N 8 8 8 8 8
N 1 1 1 1 1
Std. Deviation . . . . .
N 4 4 4 4 4
N 6 6 6 6 6
N 19 19 19 19 19
N 15 15 15 15 15
N 36 36 36 36 36
N 5 5 5 5 5
N 8 8 8 8 8
N 1 1 1 1 1
Std. Deviation . . . . .
N 4 4 4 4 4
N 6 6 6 6 6
N 19 19 19 19 19
N 15 15 15 15 15
N 36 36 36 36 36
N 5 5 5 5 5
N 8 8 8 8 8
N 1 1 1 1 1
Std. Deviation . . . . .
N 4 4 4 4 4
N 6 6 6 6 6
N 19 19 19 19 19
N 15 15 15 15 15
N 36 36 36 36 36
N 5 5 5 5 5
N 8 8 8 8 8
N 1 1 1 1 1
Std. Deviation . . . . .
N 4 4 4 4 4
N 6 6 6 6 6
N 19 19 19 19 19
N 15 15 15 15 15
N 36 36 36 36 36
N 5 5 5 5 5
N 8 8 8 8 8
N 1 1 1 1 1
Std. Deviation . . . . .
N 4 4 4 4 4
N 6 6 6 6 6
N 19 19 19 19 19
N 15 15 15 15 15
N 36 36 36 36 36
N 5 5 5 5 5
N 8 8 8 8 8
N 1 1 1 1 1
Std. Deviation . . . . .
N 4 4 4 4 4
N 6 6 6 6 6
N 19 19 19 19 19
N 15 15 15 15 15
N 36 36 36 36 36
N 5 5 5 5 5
N 8 8 8 8 8
N 1 1 1 1 1
Std. Deviation . . . . .
N 4 4 4 4 4
N 6 6 6 6 6
N 19 19 19 19 19
N 15 15 15 15 15
N 36 36 36 36 36
N 5 5 5 5 5
N 8 8 8 8 8
N 1 1 1 1 1
Std. Deviation . . . . .
N 4 4 4 4 4
N 6 6 6 6 6
N 19 19 19 19 19
N 15 15 15 15 15
N 36 36 36 36 36
N 5 5 5 5 5
N 8 8 8 8 8
tane * assc
.322 .104
rele * assc
.331 .110
rese * assc
.354 .125
asse * assc
.310 .096
empe * assc
.362 .131
tane rele rese asse empe * empc
Report
N 1 1 1 1 1
Std. Deviation . . . . .
N 1 1 1 1 1
Std. Deviation . . . . .
N 1 1 1 1 1
Std. Deviation . . . . .
N 5 5 5 5 5
N 8 8 8 8 8
N 3 3 3 3 3
N 14 14 14 14 14
N 15 15 15 15 15
Total 14.307 99
Total 23.470 99
Total 26.087 99
Total 25.047 99
Total 25.160 99
Measures of Association
Correlations
expectation satisfaction
expectation Pearson
1 .132
Correlation
N 100 100