INDUSTRIAL AND MANAGEMENT ENGINEERING DEPARTMENT

MBA663: Total Quality Management

Mid-Semester Examination

1) There are FOUR (04) questions (THREE (03) questions, i.e., MS_01, MS_02 and MS_3 are to
be submitted after the end of mid-semester which end at 1500 hrs, while MS_04 is to be done
and submitted individually by today/12-Oct-20 (2400 hrs (IST)).
2) Point 01 means that ALL students have to do ALL the FOUR (04) questions individually.
3) Examination date 12-Oct-2020; 1300 to 1500 Hrs (IST).
4) The total marks is HUNDRED (100).
5) To get full credit, do your calculations carefully.
6) Each person should write his/her name and roll numbers in the submitted files.
7) Kindly submit all your answers (Excel files, word documents, .r code (R: https://www.r-
project.org/), .py (PYTHON: https://www.python.org/) etc., as per # 5). Name the files as
[MBA663_RollNoumber_MidSemester_01 and MBA663_RollNoumber_MidSemester_02]
8) Upload on MOOKIT with the subject as [MBA663_RollNoumber_MidSemester_01] and
[MBA663_RollNoumber_MidSemester_02]. Here MBA663_RollNoumber_MidSemester_01
means MS_01, MS_02 and MS_03 while MBA663_RollNoumber_MidSemester_02 means
MS_04.

Question # MS_01 [10 + 15 (=25 marks)]

(a) The nine (09) measurements that follow are furnace temperatures recorded on successive batches
in a semiconductor manufacturing process (units are °F):
953 , 955 , 948 , 951 ,957 ,949 , 954 , 950 ,959 . Calculate the sample average and the sample
standard deviation.

(b) An important quality characteristic of water is the concentration of suspended solid material (in
ppm). The table given below contains 40 measurements on suspended solids for a certain lake.
Construct pdf for (i) normal distribution (pp 82 in Montgomery book) ¿; −∞< μ<+ ∞ (location
parameter), σ > 0 (scale parameter)], (ii) lognormal distribution (pp 86 in Montgomery book) ¿; x=e y

and Y N ( μ , σ 2) ], and (iii) Weibull distribution (pp 91-92 in Montgomery book) ¿; θ>0 (scale
parameter), β >0 (shape parameter)] for these data. Based on the plots, which distribution seems to be
the best model for the concentration of suspended solids?

Concentration of suspended particles (ppm) (table to be used)

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 0.78 9.59 2.26 8.13 3.16 4.33 11.70 0.22
125.93 1.30 0.15 0.20 0.29 13.72 0.96 0.29
2.93 3.65 3.47 1.73 14.21 1.79 0.54 14.81
0.68 0.09 5.81 5.17 21.01 0.41 4.75 2.82
1.30 4.57 74.74 0.78 1.94 3.52 20.10 4.98

Question # MS_02 [15 + 10 (=25 marks)]

(a) A manufacturer of electronic calculators offers a one-year warranty. If the calculator fails for any
reason during this period, it is replaced. The time to failure is well modeled by the following

probability distribution f ( x )=0.125 e−0.125 x, x >0. Find (i) What percentage of the calculators will
fail within the warranty period? and (ii) The manufacturing cost of a calculator is $50, and the profit
per sale is $25. What is the effect of warranty replacement on profit?

(b) A lot of size N = 30 contains three (03) nonconforming units. What is the probability that a sample
of five (05) units selected at random contains exactly one nonconforming unit? What is the probability
that it contains one or more nonconformances?

Question # MS_03 [15 + 10 (=25 marks)]

(a) Explain the following with neat and clear diagrams/illustrations about: (i) Histogram or stem-
and-leaf plot; (ii) Check sheet; (iii) Pareto chart; (iv) Cause-and-effect diagram; (v) Defect
concentration diagram; (vi) Scatter diagram; (vii) Control chart

(b) Your performance in MBA663A is always below average, even though your general
marks/SPA/CGPA is always in the top 15 percentage. Develop a cause-and-effect diagram (draw it
neatly and clearly by marking in details as required) that identifies and outlines the possible
causes of this performance.

Question # MS_04 [25 marks]

Parts manufactured by an injection molding process are subjected to a compressive strength test.
Twenty (20) samples of five (05) parts each are collected, and the compressive strengths (in psi) are
shown in Table 6E.11. (i) Establish and R control charts for compressive strength using these data. Is
the process in statistical control? (ii) After establishing the control charts in part (i), 15 new subgroups
were collected and the compressive strengths are shown in Table 6E.12. Plot the and R values against
the control units from part (a) and draw conclusions.

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Note: For the above problem (MS_04) write the general code (R: https://www.r-project.org/,
PYTHON: https://www.python.org/) to get the results/illustrate graphs/charts, etc. For the code define
the variables, parameters function etc., at the starting so they are user defined and need not be
changed inside the code. The data set should be defined separately and not in body of the program
code itself. Use either .dat, .txt or .csv files for data. Also remember to comment each line of the code
as required so that it is clear and for each step or group of steps of calculation/function make them
evident by proper commenting/nomenclature. Comment intelligently on analysis you do.

*********************** END OF QUESTION ***********************

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