INTRODUCTION TO HOSPITALITY

Before we even define hospitality lets look as its origin .Hospitality is a word derived from ‘hospice’.

It does not stop there , there are other kinds of institutions that offers food ,shelter, or both to people
away from their homes and other kinds of services like private clubs,casinos resorts attractions and so
on .Liberty and goodwill .

Hospitality is oone of the oldest professions among hummane proffessions which involves making a
guest or client he will come at home,comportable and at eased.

LODGING

WHAT IS LODGING?

A HOLIDAY ACCOMODATION IS A TYPE OF RESIDENTIALACCOMODATION. PEOPLE WHO TRAVEL AND

STAY AWAY FROM PEOPLE HOME FOR MORE THAN A DAY NEED LODGING FOR SLEEP REST, FOOD,
SAFETY, SHELTERFROM COLD TEMPERATURES OR RAIN, STORAGEOF LAUGAGE AND ACCESS TO
COMMON HOUSEHOLD FUNCTIONS.

TYPES OF LODGING

HOTEL

A commercial establishment built in popular destinations that provide paid lodging, meals, and other
guest services for travelers and tourists for a short duration. Hotel rooms are usually numbered to allow
guests to identify their room.

APARTMENT HOTEL

Apart hotel combines the flexibility of apartment living with the service of a hotel. It was created for
families that needed to "live" in an apartment rather than "stay" as they would in a hotel. An apartel
usually provide kitchen facilities that travel residents are able to cook foods at their convenience.

RESORT HOTEL

This place Provides accommodations (bed and bath basically) for transients like travelers and tourists but
it is also a recreational complex that normally has a center of attraction, like a beach, a garden park, a
swimming pool and a restaurant. This place attracts visitors for holidays or vacations.

MOTEL

Tourist lodge is a hotel designed for motorists and targeted by people travelling on the highway and
wanting to break their journey and usually has a parking area for motor vehicles. Motels are cheaper than
hotels as they offer very basic amenities.

HOSTAL

Hostals are common in Spain, and those types of lodging can also be found in Hispanic America. they are
more cheaper than hotels and are classified from one to three stars.
EVOLUTION OF HOSPITALITY INDUSTRY
19th century: indulgence of luxury into the evolution of hospitality industry

In 19th century a lot of inns were established. But, lodging was not just about bedding
and resting facility anymore. They started providing food and drinks to the travelers.
Hotels emerged as more sophisticated facilities which provided better rooms and dining
areas.

TREMONT HOTEL

- The first luxury hotel designed and constructed by an american architect isaiah rogers. It
was the first hotel with private attached bathroom and lock on the doors. The hotels and
and inns then on started giving more importance to services to stand out different than
other hotels.

They keep improving their facilities and services. Later on, hotels started to have bars.
And soon the bars became an important selling point for the hotels

.20th CENTURY: BEGINNING OF MODERN HOSPITALITY ERA

Hospitality, which was rather a part of the culture,emerged as a huge business opportunity. A lot of
people started building hotels and they incorporated more and more facilities.

Innovations in transportation systems enabled more and more to travel. Some people saw the
opportunity and jumped into the hotel business.

this is why in the early mid 20th century, a lot of giant hotel chains started doing their business.

the industry had become more competitive than ever.

KEMMON WILSON (AMERICAN BUSINESSMAN)

He founded the holiday inn chain, which one advertised itself as “the nations innkeeper.”

21ST CENTURY: TECHNOLOGICAL INTEGRATION IN THE EVOLUTION OF HOSPTALITY INDUSTRY

When it all started with providing only a place for sleeping the traditional hospitality industry has
evolved to become what we see today.

despite all the changes the industry saw, the customer has always been the center.

The internet helps a lot to such hospitality businesses. People see the availability, photos,and reviews
from other users.

today, we can browse through all our possible option for staying in any part of the world. We can know
about sevices and amenities. Not only we can reserve our stay but we can also pay in advance.

In this new century, the hotels reached the new heights,literally.

Some of the talest hotels were built in the 21st century.

The technological advancements in the engineering made it all possible.

Planning - is a step to the continued success of organization Planning at different levels •corporate level •business level
•functional level

CORPORATE LEVEL Executives at the corporate level include both those in the headquarters and those heading up the
latge corporate group such as finance, hr, marketing, ect.

BUSINESS LEVEL At this level managers focus on determing how they are going to complete effectively in the market
FUNCTIONAL LEVEL At this level, managers focus on how they can facilitate the achievement of the competitive plan of
the business

LODGING
LODGING
*Refers to the renting of a short term dwelling.
people who travel & stay away from home for more than a day need lodging for sleep,rest,food,safety,shelter from cold
temperature or rain.
*Lodging is done in a hotel,motel,hostel,inn or a a private home and tent.

THE CODE OF HAMMURABI

The Code of Hammurabi,dating back to about 1800 B.C made a reference to “tavern keeping”.

American Colonies on the seventeenth & eighteenth century tavern were very important meeting places for colonists
planning to separate from England .

The Inn’s of colonial America called “Ordinaries” because they provided respite for the ordinary person.

By nineteenth century lodging establishments that were larger & more commercial than inns emerged,along with the term
“Hotel” .

Early hotels in the United States included six-story, 200 rooms, City Hotel in Baltimore, built in 1826 and the Tremont
house in Boston,built in 1829.

By 1910 there were 1 million hotel guest rooms in the United States with the industry employees some 300,000 people .

Around in the same era J.Williard Marriot,Sr., entered the hospitality industry with the opening of his first root beer stand in
1927.

CLASSIFICATION OF HOTEL PROPERTIES

Lodging properties can be categorized according to varied criteria. Classification criteria can include price, function
particular market segment, and distinctiveness of style or offerings.

HOTELS CLASSIFIED BY PRICE

Categorized by price, lodging properties can range from limited-service hotels to full-service properties and up to luxury
hotels.

FULL-SERVICE HOTELS. Full-service hotels offer a wide range of facilities and amenities. Usually there will be, in
comparison to budget/economy properties, more public space and meeting/function space, with at least one food and
beverage facility.
LUXURY HOTELS. At the top of the price category are the luxury hotels, which usually have from 150 to 500 guest
rooms. Featuring upscale decor and furnishings that may be unique to the particular hotel, these properties offer a full
array of services and amenities.

HOTELS CLASSIFIED BY FUNCTION

CONVENTION HOTELS.These properties offer extensive meeting and function space, typically including large ballrooms
and even exhibition areas.

COMMERCIAL HOTELS. There is less public space, smaller meeting and function space, fewer food and beverage
outlets, and limited recreational amenities.

HOTELS CLASSIFIED BY LOCATION

Location can also be a criterion for categorizing lodging properties. Types of hotels under this categorization include
downtown hotels ,suburban hotels, and airport hotels.

HOTELS CLASSIFIED BY MARKET SEGMENT

Particular markets served include executive conference centers, resorts, and health spas.

EXECUTIVE CONFERENCE CENTERS. These facilities, which offer well-designed learning environments, provide a
variety of small meeting rooms and classrooms featuring full audiovisual and technological support.

RESORTS. An example of a well-known resort in the United States is The Breakers, Palm Beach, Florida .Resorts
provide a comprehensive array of recreational amenities, depending on the geographic location.

CASINO HOTELS. In casino hotels and resorts, gaming operations are the major revenue centers.

HEALTH SPAS. Health spas, often located in resort-type settings or as a part of a larger resort, provide additional
amenities focusing on needs ranging from losing weight, to reducing stress, to pampering oneself.

VACATION OWNERSHIP. Vacation ownership, also referred to as timeshares and vacation intervals, involves a “type of
shared ownership in which the buyer purchases the right to use a residential dwelling unit for a portion of the year.”

OTHER HOTEL CLASSIFICATIONS

ALL-SUITE HOTELS. The living area or parlor is typically separate from the bedroom, with some properties offering
kitchen areas.

EXTENDED-STAY HOTELS. Extended-stay hotels provide many of the same features and amenities as all-suite
properties.

HISTORIC CONVERSIONS. Some hotel properties have historic significance and have been renovated to their original
splendor.

BED-AND-BREAKFAST INNS. A bed-and-breakfast inn (B&B) typically has five to ten rooms with the average size being
eight rooms.

BOUTIQUE HOTELS. Boutique hotels span all price segments and are noticeably different in look and feel from traditional
lodging properties. Interior-design styles in boutique hotels range from postmodern to homey. Soft attributes, such as
image and atmosphere, typically distinguish these properties.

ROOM DIVISION
The room division director is held responsible by the gm (general manager) for the efficient and effective leadership and
operation of all the rooms division department.

FRONT OFFICE

The front office managers (FOM) main duty is to enhance guest service by constantly developing service to meet guest
needs.

HOUSEKEEPER

Leadership of people equipment and supplies.

Cleanliness and servicing the guest rooms and public areas.

Operating the department according to financial guidelines prescribed by the gener manager.

Keeping records.

RESERVATION

The reservation department is one first contact to the guest makinh the reservation room

Confirmed Reservation

Guaranted Reservation

CONCIERGE

Concierge is a uniformed employee of the hotel who has hEr or his own seoerate desk in the
lobby or on a special concierge floor.

GUEST SERVICE

Is responsible to give the guest positive first impression.

SECURITY

Providing guest protection and loss prevention they have 4 elements

Security officer- observing the suspicious behavoir and taking appropriate action, and
cooperating with local law enforcement agencies.

Safety procedures are same guidelines for the staffs and the guest to ensure their safety.

Identification procedure is to offer identification cards with photographs to all employees.

COMMUNICATION
Will manage the in house communication guest communication and also the emergency
center by CBX or PBX technologies.

REFERENCES
file:///C:/Users/asus/Documents/intro-to-management-in-hospitality-industry1.pdf

INTRODUCTION TO MANAGEMENT IN THE HOSPITALITY INDUSTRY

Tenth Edition

John Wiley & Sons, Inc.

1. Peter F. Drucker, The Age of Discontinuity (New York: Harper & Row, 1968), p. 264. 2. Work in America
(Cambridge, MA: MIT Press, 1973), p. 3. 3. Peter F. Drucker, Management: Tasks, Responsibilities,
Practices (New York: Harper & Row, 1974), pp. 80–86.
2. 1. American Hotel & Lodging Association Information Center, www.ahla.com. 2. PKF Consulting, Hotel
Development (Washington, DC: Urban Land Institute, 1996). 3. Ibid. 4. Ibid. 5. Ibid. 6. American Hotel &
Lodging Association Information Center. 7. PKF Consulting, Hotel Development. 8. American Hotel &
Lodging Association Information Center. 9. PKF Consulting, Hotel Development. 10. J. W. Marriott and
Kathi Ann Brown, The Spirit to Serve (Salt Lake City, UT: Deseret Book Company, 1989). 11. American
Hotel & Lodging Association Information Center. 12. PKF Consulting, Hotel Development. 13. Hospitality
Research Group, PKF Consulting, Trends in the Hotel Industry, U.S. ed., 2009. 14. Ibid. 15. C. Compton,
“Luxury Brand Stays True to its Roots,” The PArgue Post, July 14, 2010.
www.praguepost.com/business/5053-luxury-brand-stays-true-to-its-roots.html. 16. www.strglobal.com/. 17.
Hospitality Research Group, PKF Consulting, Trends in the Hotel Industry. 18. Ibid.
 Polytechnic University of the Philippines

San Juan Campus

Group 1
In Practical Fulfillment of the Requirements of the Subject

MICRO PERSPECTIVE OF TOURISM AND HOSPITALITY

Presented to: Mr. Martino M. Salcedo

Submitted by:

Aquino Jedilyn

Arrubio Melita

Castro Nichole Ann

Sychangco Erika Mae

Redona Realyn

Piamonte Varen

Pimentel Kyle Lawrence

Recto James Paul

Moico John Patric

BSHM 1-1