1. What is the difference between a Rollback Update and an Apply Update?

a rollback update is a feature that allows you revert back to a previous version of
Windows.

an apply update is a update that is requried before using windows.

2. What is a BSOD (Blue Screen) and how can you fix it?

BSOD is a Windows OS error screen that shows an indication of system conflicts that
leads to a system crash.

Common reasons for BSOD include: system hardware failures, temperature, timing,
resources, corrupt registries and/or viruses.

Common fixes for BSOD include: Undoing recent changes, checking hardware, booting
in safe mode, doing nessacary updates, and killing viruses.

3. What is the difference between MBR and GPT?

The maximum partition capacity for MBR is 2TB while GPT max capacity is unlimited.

The firmware support for MBR is a BIOS interface while the GBT firmware supprt is a
UEFI interface.

Operating System support for MBR is Windows 7 and older while support for GPT is
for Windows 8 and newer.

4. What are the troubleshooting steps for printer issues?

a. Unplug and restart your printer

b. Check cables or wireless connection
c. Uninstall and reinstall your printer
d. Install the latest driver for your printer
e. Run the printing troubleshooter
f. Clear and reset the print spooler
g. Fix printer problems after updating Windows 10
h. Change a printer's status to "online"

5. Read Ch 24 and take the end-of-chapter quiz

1. D. Windows Update

2. B. Enable Safe Mode

3. B. /REBUILDBCD

4. B. Identify the problem

5. C. Windows Recovery Environment

6. D. winresume.exe

7. A. System Restore

8. A. GPT
9. B. Pop-up blockers

10. C. Daily

11. C. Optimize Drives

12. B. Windows Update Troubleshooter

13. A. Windows Defender Security

14. B. SFC

15. A. Establish security policies and procedures

16. D. The device has background applications open.

17. B. The device could be exploited by an evil twin attack.

18. B. Signals propagating past the physical organization’s perimeter

19. C. A login outside of business hours

20. B. Degraded battery life