Appendix I

Dear Sir/Madam,

I seek your help in connection with my research study on “Job

Satisfaction and Organizational commitment of employees in the IT

industry of Kerala” under the supervision of Dr. R. Dayanandan, Associate

Professor in Commerce, Government Arts College, Trivandrum. I assure you

that your responses will be used for research purpose only.

Thank you very much in anticipation of your kind co-operation.

KALARANI T.G.
Research Scholar
University of Kerala.
Trivandrum
06-02-10
 2

JOB SATISFACTION QUESTIONNAIRE

Various aspects of your present job are described down below. State your
extent of agreement or disagreement with each of these descriptions. Give your
answer in the blank space followed by each description using a tick mark ().

agree nor

Disagree

Disagree
disagree
Strongly

Strongly
Neither
Agree

Agree
Sl.
Statements
No.

1. The practice I get for doing good

work
2. The way my job provides steady
employment
3. My salary and the amount of work I
do.
4. The benefits and other services
provided by the organization to my
dependents.
5. With the existing fringe benefits
6. With the existing retirement benefits
7. With the existing welfare facilities
8. Being able to keep myself busy with
my work.
9. The feeling of accomplishment I get
from the job.
10. The freedom to use my own
judgment
11. The chance to try my own method
of doing the job.
12. The chance to do something that
makes use of my abilities.
13. The chance to do different work
from time to time by job rotation.
 3

14. The chance to work alone on the

job.
15. The social status of my
job.
16. The way in my boss handles the
staff.
17. With the comfortable physical
conditions in the work place.
18. With the authority to do the job.
19. The freedom to decide how to do
my work.
20. The chances for advancement on
this job.
21. With the prevailing promotion policy.
22. With the prevailing training
programmes.
23. With the opportunity to develop my
abilities.
24. The chance to be ‘somebody’ in the
community.
25. The competence of the boss in
taking decisions.
26. The chance to do things for other
people.

27. The chance to tell the people what

to do.
28. The social concern of my
organization.
29. The way my organization’s policies
are put into practice.
30. The way my co-workers get along
with each other.
 4

Appendix II

ORGANISATIONAL COMMITMENT QUESTIONNAIRE

Given below are a few statements related to organizational commitment

each of which you may agree or disagree with depending on your own personal
evaluation of your present job. Please indicate the level of your agreement or
disagreement with each of the following statements by putting a tick ( √) mark in
one of the five blanks representing the answer categories, which appear against
the statement. Please do not omit any statement.

Undecided

Disagree

Disagree
Strongly

Strongly
Agree

Agree
Sl.
Statements
No.

Affective Commitment
1. I would be very happy to spend the
rest of my career with this
organization.
2. I really feel as if this organization’s
problems are my own.
3. I feel a strong sense of belonging to
this organization.
4. I feel emotionally attached to this
organization.
5. I feel like I am a part of the family in
my organization.

6. This organization has great deal of

personal meaning for me.
Continuance Commitment
1. Right now, staying with this
organization is a matter of necessity.
2. It would be costly for me to leave this
organization now, even if I wanted to.
3. Too much of my life would be
disrupted if I decided to leave my
organization at this time.
4. I feel that I have very few options to
 5

consider leaving my organization.

5. If I had not put so much of myself into
this organization, I might consider
working elsewhere.
6. One of serious consequences of
leaving this organization would be the
scarcity of available alternatives.
Normative Commitment
1. I feel a moral obligation to remain
with my current employer.
2. Even if I were to my advantage, I do
not feel it would be right to leave my
organization.
3. I would feel guilty if I left this
organization now.
4. This organization deserves my
loyalty.
5. I would not leave this organization
right now because I have a sense of
obligation to the people in it.
6. I owe a great deal to my organization.
 6

Given below are several expectations which employees are likely to have
about their employment. Read all and choose five of them which you consider
are most important to you personally. Rank these from 1 to 5, so that ‘1’
indicates high importance and ‘5’ indicates low importance. Please write the
ranks in the space provided to the right of each item. Rank only the five items
chosen by you.

Sl.No. Variables Rank

1. Salary

2. Perquisites and other benefits

3. Job security and promotion

4. Personal involvement

5. Work environment

6. Organizational status

Opportunity to associate yourself with

7.
superiors.

8. Importance of your job in your organization.

 7

Appendix III

PERSONAL DATA SHEET

1. Age : --------------------

2. Sex : a) Male b) Female

3. Marital Status : a) Single b) Married

c) Widow/widower

d) Divorce/separate

4. Educational Qualifications :

A. Undergraduate : a) Polytechnic Diploma

b) ITI/ITC Diploma

c) Others (specify)

B. Graduate : a) Engineering

b) Computer

c) Others (specify)

C. Post Graduate : a) Engineering

b) Computer

c) Others (specify)

5. Additional Qualification : --------------------

6. Designation : --------------------
 8

7. How were you selected for

this post? : a) Direct Selection b) Promotion

c) Others (specify)

8. In which of the following

Management levels is your
Present position classified
According to your organization : a) Junior b) Senior

c) Middle d) Top

9. Experience in the IT field : --------------------

10. Name of the organization : --------------------

11. Gross salary per month : a) <10000 b) 10000-20000

c) 20000-30000 d) > 30000

12. Years you have completed in

This organization : --------------------

13. Total number of years of

Experience in the
Present position : --------------------

14. Number of times you have been

Promoted in this organization : --------------------

15. Number of organizations

Employed in before joining
The present organization : --------------------
 9

16. Reasons for leaving the

Previous employment? : a) Job security

b) Better working conditions

c) Better promotion avenues

d) Good incentives

e) Others (specify)

16. Is your spouse employed? : a) Yes b) No

17. If yes, nature of work of your

Spouse : a) IT field b) Private field

c) Government d) Others(specify)

18. Type of family : a) Nuclear b) Joint

19. Type of work of your

Organization : a) Software development

b) BPO services

c) Hardware

d) Others (specify)

20. Type of accommodation : a) Own house b) Rented house

c) Staff Quarters d) others (specify)

 Appendix IV

Map showing the Sampling Area

Technopark, Thiruvananthapuram
Infopark, Kochi, Ernakulam District
 266

Table 5.67

Unrotated Factor Matrix (N = 300)

Component Eigen
Items
Factor 1 Factor 2 Factor 3 Factor 4 Factor 5 Factor 6 Factor 7 Factor 8 Values
1 Practice for doing good work .424 -8.701E-02 .597 -5.315E-02 -5.573E-02 .408 .128 -9.547E-02 7.313
2. Way my job provides steady
.462 5.286E-02 .592 2.542E-02 -3.180E-02 .244 .154 -6.917E-02 2.535
employment
3. Salary & amount of work
.456 .181 .570 -2.946E-02 .120 .163 3.950E-02 4.572E-02 1.909
done
4. Benefits & other services to
.474 .372 .404 -5.917E-02 2.403E-02 8.071E-03 -6.314E-02 6.548E-02 1.640
dependents
5. Existing fringe benefits .511 .499 -1.173E-02 -4.018E-03 -.277 -.179 5.953E-03 4.718E-02 1.407
6. Existing retirement benefits .426 .619 -2.037E-02 4.552E-02 -.320 -.210 4.422E-02 .249 1.387
7. Existing welfare benefits .487 .559 -.110 2.174E-02 -.305 -.242 .303 .124 1.185
8. Keep myself busy in work .490 -9.120E-03 -.139 8.141E-02 1.547E-02 -.218 .323 -.547 1.115
9. Accomplishment from job .606 -.132 1.397E-02 .124 -8.941E-02 -3.407E-02 .111 -.465 .986
10. Freedom to use own
.602 -.334 -4.994E-02 -5.946E-02 -.326 -7.622E-02 -.219 -.302 .940
judgements
11. Chance to try own methods. .555 -.450 -9.112E-02 -.137 -.338 -3.904E-02 -7.710E-02 4.148E-02 .837
12. Chance to do something
.594 -.446 3.525E-03 -.218 -.292 2.446E-03 -4.305E-02 .148 .829
which makes use of abilities
13. Chance to do different work
.493 -.461 1.222E-02 -.162 -.331 -2.680E-02 .112 .269 .747
by job rotation
14. Chance to work alone on
.273 -.391 -.187 -.147 .166 .176 .424 .318 .687
job
15. Social status of job .463 -.305 -.163 .214 .245 -4.680E-02 .473 3.685E-02 .655
16. Way boss handles the staff .507 -.146 -2.868E-02 .331 .185 4.748E-02 .132 .200 .616
17. Physical conditions in
.447 8.641E-03 5.325E-02 .590 .293 -.245 6.020E-02 .121 .585
workplace
18. Authority to do the job .561 -.218 1.621E-02 .486 7.605E-02 -.111 -.232 .125 .531
19. Freedom to decide how to
.473 -.281 .127 .276 -2.570E-02 -.156 -.395 .120 .500
do the work
20. Chance for advancement
.183 -.209 .103 -6.982E-02 .247 -.304 -.271 -.117 .463
on the job
21. Prevailing promotion policy .494 -3.138E-02 .255 -.146 .124 -6.077E-02 -9.230E-02 -3.195E-03 .424
 267

Component Eigen
Items
Factor 1 Factor 2 Factor 3 Factor 4 Factor 5 Factor 6 Factor 7 Factor 8 Values
22. Prevailing training
.468 9.458E-02 -3.776E-02 -.210 .149 -.412 2.317E-02 4.734E-02 .407
programmes
23. Opportunity to develop
.626 5.308E-02 -8.514E-02 -.340 .227 -.143 -.124 -8.278E-02 .363
abilities
24. Chance to be somebody in
.553 .240 -2.432E-02 -.261 .413 -8.375E-02 -6.609E-02 -8.081E-02 .337
community
25. Competence of boss in
.568 5.724E-02 -.164 -.352 .364 .109 -.107 .156 .322
taking decisions
26. Chance to do things for
.554 7.062E-02 -.258 -.364 4.685E-02 .116 4.159E-02 -3.187E-03 .316
other people
27. Chance to tell the people
.449 .193 -.372 -6.430E-02 9.913E-02 .359 -.221 8.616E-02 .286
what to do
28. Social concern of my
.439 .226 -.378 .147 -4.667E-03 .422 -1.407E-02 -.252 .257
organisation
29. Way in organisation’s
.503 .240 -.177 .310 -6.388E-02 .365 -.247 3.206E-02 .223
policies put into practice
30. Co-workers get along with
.424 6.353E-02 -.312 .205 -9.051E-02 .225 -2.308E-02 -2.037E-03 .200
each other.
Extraction Method: Principal Component Analysis.
8 components extracted.
Source: Primary Data
 268

Table 5.68
Rotated Factor Matrix of Job Satisfaction of Employees in IT Industry
Component
Items Communalities
1 2 3 4 5 6 7 8
1 Practice for doing good
.204 -9.739E-03 .819 -7.473E-02 8.803E-02 -1.431E-02 9.457E-02 8.016E-02 .741
work
2. Way my job provides
.110 2.989E-02 .778 9.627E-02 3.327E-02 8.640E-02 .129 6.046E-02 .657
steady employment
3. Salary & amount of work
-4.285E-03 .207 .726 .148 1.991E-02 .138 -1.530E-02 1.585E-02 .612
done
4. Benefits & other services
-1.224E-02 .280 .539 .367 6.845E-02 .124 -2.970E-02 -.120 .539
to dependents
5. Existing fringe benefits .102 .185 .148 .695 .197 6.781E-02 .116 -.125 .622
6. Existing retirement benefits 2.530E-02 .104 .101 .845 .164 8.329E-02 -5.401E-02 -7.861E-02 .778
7. Existing welfare benefits 3.057E-02 .106 6.909E-02 .860 .141 5.934E-03 .179 .115 .821
8. Keep myself busy in work 8.202E-02 .193 3.869E-02 .159 8.320E-02 8.401E-02 .786 .121 .718
9. Accomplishment from job .287 .134 .233 5.850E-02 .200 .184 .638 1.314E-02 .639
10. Freedom to use own
.672 .168 8.928E-02 3.889E-03 .186 .153 .391 -.178 .731
judgements
11. Chance to try own
.766 .126 4.181E-02 3.180E-02 .113 .118 .137 .102 .661
methods.
12. Chance to do something
which makes use of .776 .186 .153 4.205E-02 7.702E-02 9.332E-02 3.774E-02 .174 .708
abilities
13. Chance to do different
.738 5.160E-02 .120 9.941E-02 -2.075E-02 8.617E-02 -1.696E-02 .311 .677
work by job rotation
14. Chance to work alone on
.258 .127 1.678E-02 -.115 6.441E-02 -1.613E-02 -5.197E-02 .721 .623
job
15. Social status of job .117 .115 3.578E-02 -5.219E-03 7.028E-02 .319 .348 .641 .667
16. Way boss handles the
.114 9.243E-02 .163 6.766E-02 .213 .486 7.368E-02 .378 .482
staff
17. Physical conditions in
-.121 8.323E-02 9.769E-02 .177 5.790E-02 .759 .177 .206 .715
workplace
18. Authority to do the job .263 8.203E-02 9.904E-02 3.829E-02 .208 .740 8.278E-02 3.646E-02 .687
19. Freedom to decide how
.401 .133 .117 -2.450E-02 7.362E-02 .607 -2.397E-02 -.149 .589
to do the work
 269

Component
Items Communalities
1 2 3 4 5 6 7 8
20. Chance for advancement
.121 .373 -1.251E-02 -.180 -.191 .270 9.935E-02 -.165 .333
on the job
21. Prevailing promotion
.207 .389 .357 6.551E-02 -3.503E-03 .170 6.680E-02 -5.501E-03 .360
policy
22. Prevailing training
.138 .535 -7.513E-03 .312 -.121 .156 .145 7.797E-02 .468
programmes
23. Opportunity to develop
.218 .693 .111 .130 .150 6.631E-02 .169 2.616E-02 .612
abilities
24. Chance to be somebody
-7.023E-02 .707 .189 .143 .175 8.503E-02 .139 5.424E-02 .621
in community
25. Competence of boss in
.129 .685 .122 3.629E-02 .311 3.225E-02 -9.480E-02 .217 .657
taking decisions
26. Chance to do things for
.262 .483 6.041E-02 .171 .347 -.154 .106 .195 .528
other people
27. Chance to tell the people
8.398E-02 .318 -3.034E-03 8.564E-02 .669 2.449E-02 -9.795E-02 5.511E-02 .576
what to do
28. Social concern of my
-1.379E-02 8.102E-02 5.121E-02 8.852E-02 .743 -5.360E-03 .280 5.176E-02 .650
organisation
29. Way in organisation’s
6.750E-02 3.039E-02 .168 .184 .697 .281 -4.866E-03 -7.362E-02 .638
policies put into practice
30. Co-workers get along
.151 1.597E-02 -1.694E-02 .151 .529 .165 .126 .119 .383
with each other.
Extraction Method: Principal Component Analysis.
Rotation Method: Varimax with Kaiser Normalization.
Source: Primary Data