Professional Documents
Culture Documents
Quality Philosophies
Quality Philosophies
Quality Philosophies
4. Provide training
6. Report progress
7. Give recognition
8. Communicate results
9. Keep score
2. The quality improvement team is the health care group that is charged with
supervising and coordinating the surgery, recovery, and wellness process in
an organization
6. Corrective action is identifying, curing, and then preventing the diseases that
impair the enjoyment of life, be it personal or business
7. Zero-defects planning is arranging for the day when management will stand
up in front of everyone and declare that they have been converted
9. Zero-defects day is the day when everyone gets together and celebrates
their commitment to quality
10. Goal setting is describing the specific achievements that each individual is
going to accomplish
11. Error cause removal is a system of pinpointing and eliminating the obstacles
to zero defects
12. Recognition is acknowledgement, saying thank you to those who earn and
deserve it