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Hailey Rak
31 Acadia Drive, Welland Ontario, L3C 6L4
Cell: 289 821 2295
Email: hailr@live.ca

Work Experience:
LifeMark Physiotherapy- Part-time Front Desk Staff September 2016 - Present

 Answered phones and booked appointments for patients looking for physiotherapy in
order for them to relieve pain.
 Scanned important documents into the computer, took the patients payments,
accepted deliveries and mail then distributed the items where appropriate to keep an
updated and organized workspace.
L.J. Walters Insurance Brokers – Fill in Front Desk Staff August 2016

 Answered phones and directed the clients to appropriate broker to ensure issues were
resolved.
 Filed client files, packaged letters for brokers, and completed simple tedious tasks for
brokers.

Education:
Bachelor of Arts with Major (Psychology) September 2017- Present

 Completed a plethora of different psychology courses such as Health Psychology, Brain

and Behaviour, Cognition, Stress, Statistics and many more.
Notre Dame High School: Graduated with honours September 2013- June 2017

 Voluntarily participated in Peer Tutoring course that involved engaging with students
with a myriad of different needs and ensured comfort, friendship, and aid for all
students in the class during one semester of grade 12.

Skills:
 Professional and respectful when engaging with co-workers, patients, and others,
whether on the phone, over email or in person
 Works well in group settings and independently and displays leadership skills when
needed to step up
 Is reliable, responsible, and punctual to all opportunities and obligations and is a
trustworthy addition to every workplace/team
 Equipped with knowledge about different computer software (Microsoft Word, Patient
Systems) and is capable of learning new software quickly.
References are available upon request