19/4/2020 VIMANA Launches Operator Panel and Tickets Collaboration Solutions

VIMANA LAUNCHES OPERATOR PANEL AND TICKETS COLLABO

SOLUTIONS
August 16, 2017

The new capabilities will add incremental insight into data and streamline problem solving.

Berkeley, CA, August 16, 2017 – VIMANA is enabling operators to share insights, communicate, and collaborate with their teams by
introducing new Operator Panel and Tickets solutions. The new Operator Panel and Tickets solutions are included as part of VIMANA
Elevate – Enterprise Edition software.  The products had a roll-out to select customers for testing earlier this year, and are being
released to all users o cially today.

As technology evolves, more and more manufacturing facilities are discovering the bene ts of
ticketing and team-based noti cations to satisfy their internal plant needs. The new Tickets
solution will enable integrated shop oor communications from machine operators on
downtimes, parts, tools, and issues. The machine operator will see many advantages of the
ticketing systems capabilities as it will enable ease of communication with other team
members. The operator will no longer have to call around, ll out paper forms, or try to nd
someone in the plant by walking around. They will simply be able to log an issue or request
within the ticketing system, and the appropriate team member will receive it and be able to
respond or deal with the issue or request quickly. This, in turn, will increase both operator and
machine productivity and e ciency and overall plant capacity since incidents will be resolved
faster.

“By providing a centralized messaging and communications area, operators will be able to quickly act on alerts,
alarms, and faults to proactively act on potential issues,” stated Dr. Athulan Vijayaraghavan, co-founder and CTO of
VIMANA. He added “we deployed this to a small group of customers during our soft-launch and have seen rapid
adoption in their plants. One customer specifically, with a large manufacturing operation, had logged over 150 tickets
in their first two weeks. Feedback from them has been very positive on the new Tickets feature and they have already
seen a decrease in unplanned and planned downtime since the operators and machines needs are being met more
quickly. They have also been able to move away from paper logs making the company greener.”

The Tickets feature is not only for logging machine issues. It can also be used to proactively address an issue and request a
remedy, or to request more material or consumables to keep the machine producing with limited downtime.

The new Operator Panel o ers an entire suite of new capabilities – machine classi cations
(downtime, set-up time, etc.), team-based noti cations, comment tracking, and internal
communications. These new capabilities will improve operator e ciency and engagement
therefore enabling overall machine, line, and plant e ciency by identifying the areas for
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process improvement.  Plant managers can now have a deeper level of insight into the
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19/4/2020 VIMANA Launches Operator Panel and Tickets Collaboration Solutions

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