House Board Colony, ******@gmail.

com
4th Line Main Road, Ph. +91xxxxxxxxxx
Hyderabad – 32.

NAME
B.Tech. (C.S), ITIL V3, Microsoft Certified

Profile Summary:
Seasoned IT professional having close to 5 years of experience in IT infrastructure technologies. I have rich
expertise in systems administration, IT customer service, system automation and ITIL best practices/
compliance.

Industry Experience:
[Company Name]
(Client- AON Hewitt)
Feb 2014-till Date
 Managing Software/Security updates and standard desktop software distribution in System Center
Configuration Manager 2007.
 Preparing SCCM 2012 environment for Migration from SCCM 2007.
 Working in SCCM 2012 Test environment.
 Implementing Microsoft best practices for SCCM 2012.
 Responsible for Microsoft software update monthly patching. Setup Pre-pilot, pilot and production patch
deployment and Regression Testing.
 Responsible to manage Pre-Pilot, Pilot users collection and reporting of their feedback.
 Responsible to improve global compliance - region wise and Country Wise and reporting to stake holders.
 Responsible for MBAM Reporting and Bit locker Remediation.
 Manages Dashboard Data of Monthly Compliance for Big fix, MBAM, Mcafee and SCCM.
 Prioritize and coordinate security patches and software testing schedules and distributions.
 Tracked penetration and analysis of distributions to meet Service Level Agreements.
 Develop and improve Standard Operating Procedures for routine maintenance actions and incident
responses.
 Undergone Microsoft training of Windows Azure and Microsoft Intune.
 Responsible to find the trends of issues and prepare RCA on that and coordinate with the teams to get
those issues resolved.
  Working as the part of Global Information technology Solution improvement Plan where we are
remediating all 83 countries Laptop-Desktop, Servers , Antivirus, Vulnerability Scans for Servers on
standard Technology tools like - SCCM 2007 for Patching Laptop-Desktop, Big fix for Servers, Mcafee
for Laptop-Desktop and Servers and Qualys for Vulnerability Scans.
 Become part of SCCM 2012 Migration Activity so preparing for migrating 54000 machines this year from
all over the world.

[Company Name]
(Formerly Patni Computers)
July 2012- Jan 2014
System Administration roles:
 Managing software distribution and Microsoft Security upgrades in System Center Configuration Manager
2007.
 Coordinate security patches, test collection, software testing schedules and distributions.
 Creating packages, collections, and advertisements for distributions. Tracked penetration and analysis of
distributions to meet Service Level Agreements.
 Evaluate alternatives for deploying and supporting applications in a managed environment.
 Provide 3rd level support for desktop support analysts.
 Develop and improve Standard Operating Procedures for routine maintenance actions and incident
responses under Small Projects under incident management.
 Configuring and managing print servers and reserving DHCP addresses for them.
 Managing and Maintaining a Microsoft Windows Environment, Managing OU's, Users, and Groups in
Active Directory.
 Performing Administrative task like working on user accounts, maintaining user's profiles, assigning rights
and permissions etc. in Active Directory.
 Assists in the planning, design, documentation, and implementation of various systems to include desktop
PC’s, servers, network equipment, and software applications.
 Administering RSA Authentication manager and manage the VPN hard token assignments.
 Monitor, plan, and coordinate the distribution of client/server software and service packs.
 Creation and management of Distribution List and Resource mail box using PowerShell.
 Successfully completed O365 Migration project from BPOS.
 Received Client Appreciation for mini Project completion on.
 Conducted Training for L1 and L2 technicians for Desktop/Laptop troubleshooting and understanding of
SOP's.
 ITIL roles and responsibilities:

 Have worked as a backup incident manager; responsibilities included reviewing the critical tickets, strong
focus on incident reduction.
 Driving, developing, managing and maintaining the major incident process and associated procedures
 Direct contribution to problem management by implementing “SAVES”.
 Creation of relevant SOPs, contribution to knowledge articles and leading knowledge sessions for the
helpdesk team.

[Company Name]
June 2011 – June 2012
 Primarily responsible for Managing software distribution and Microsoft Security upgrades and standard
desktop software using System Center Configuration Manager 2007.
 Expertise in installation, configuration, maintenance and support of Microsoft products and services.
 Managing and maintaining physical and logical devices, installing, configuring and troubleshooting
devices. Using device manager, hardware profiles, installing and managing printers.
 Managing user profiles and groups, user accounts, configuring user account properties, administrative
tasks, Active Directory, domain user accounts and Computer accounts.
 Implementing file and folder NTFS permissions. Combining it with Share Permissions.
 Monitoring Performance and System Events. Using the likes of task manager, event viewer, system
monitor and performance logs and alerts. Using Disk quotas and disk cleanup to maintain the hard drive
usage.
 Planning a strategy for Configuring the user and computer environment by using group policy.
 Supporting Windows XP, VISTA and WIN 7 platforms with full administrative duties in an Ethernet and
web based applications.
 Working on a virtual environment, installing and configuring Windows XP mode.
 Managing locally connected printers, configuring remote desktop connections and removing browser
hacking infections.
 Proficient in windows networking, troubleshooting the network connections and browser related issues.
 Windows 7 Rollout with hardware and software support for local users and Work from home users with
the aid of tools like Microsoft easy assist, Log Me in, Team Viewer, MSDN and advanced troubleshooters.
 Deployed updates, service packs and hotfixes using Windows Update, Automatic updates and group
policies. Installing, activating and configuring windows home server
 [Company Name]
Sep 2010 – June 2011
 Managing software distribution and Microsoft Security upgrades and standard desktop software using
System Center Configuration Manager 2007.
 Managing and maintaining physical and logical devices, installing, configuring and troubleshooting
devices.
 Supporting Windows XP, VISTA and WIN 7 platforms with full administrative duties in an Ethernet and
web based applications
 Supporting/troubleshooting mobile device issues.
 Implementing file and folder NTFS permissions. Combining it with Share Permissions.
 Monitoring Performance and System Events. Using the likes of task manager, event viewer, system
monitor and performance logs and alerts. Using Disk quotas and disk cleanup to maintain the hard drive
usage.
 Planning a strategy for Configuring the user and computer environment by using group policy.
Working on a virtual environment, installing and configuring Windows XP mode.
 Managing locally connected printers, configuring remote desktop connections and removing browser
hacking infections.

[Company Name]
Feb 2010 – Sep 2011
 Supporting GPRS and BB device issues for Bharti Airtel Users.

Academics:

 2005-2009: Have completed my engineering in Computer Science and Engineering from Moradabad
Institute of Technology, Uttar Pradesh with 67%.

 2005: Have Completed 10+2 from K.N.M. Inter College, Badaun, under Uttar Pradesh Board securing
66%.

 2003: Completed 10th from S.G.I. Mediate College, under Uttar Pradesh Board securing 64%.
Personal:

Date of birth: dd mm yyyy

Sex: *******
Languages: English, Hindi

[Name]