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Legend: TANAS: Tangibility and Assurance RELIAB: Reliability, EMPAT: Empathy

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This document presents a standardized model fit for confirmatory factor analysis that examines the relationships between five factors related to service quality: tangibility and assurance, reliability, empathy, responsiveness, and handiness of service. The model shows how these five factors fit together based on confirmatory factor analysis.

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This document presents a standardized model fit for confirmatory factor analysis that examines the relationships between five factors related to service quality: tangibility and assurance, reliability, empathy, responsiveness, and handiness of service. The model shows how these five factors fit together based on confirmatory factor analysis.

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11 views1 page

Legend: TANAS: Tangibility and Assurance RELIAB: Reliability, EMPAT: Empathy

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This document presents a standardized model fit for confirmatory factor analysis that examines the relationships between five factors related to service quality: tangibility and assurance, reliability, empathy, responsiveness, and handiness of service. The model shows how these five factors fit together based on confirmatory factor analysis.

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Legend: TANAS: Tangibility and Assurance RELIAB: Reliability, EMPAT: Empathy

RESPON: Responsiveness HANSERV: Handiness of Service SERVQUAL: Service Quality

Fig 2. Standardized Model Fit for Confirmatory Factor Analysis

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