12/6/2020 Your Results for "Multiple-choice questions: B"

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Site Title: Operations Management, fifth edition Summary of Results

Book Title: Operations Management, fifth edition
27% Correct of 15 Scored items:
Location on Student Resources > Chapter 4: Process 4 Correct: 27%
Site: design > Multiple-choice questions: B 11 Incorrect: 73%
Date/Time December 6, 2020 at 11:02 PM More information about scoring
Submitted: (UTC/GMT)

1. In process mapping derived from ‘scientific management’, what does the following

symbol represent?

Your Answer: Delay

Correct Answer: Storage

No, that’s not correct.

2. In process mapping derived from ‘scientific management’ what does the following

symbol represent?

Your Answer: Decision

Correct Answer: Delay

No, that's not correct.

3. In process mapping derived from system analysis, what does the following symbol

represent?

Your Answer: Direction of flow

Correct Answer: Decision

No, that’s not correct.

4. The volume-variety position of an operation has implications for almost every aspect of
its design activities. In a low volume, high variety operation, which is the correct
combination of design decisions?

Your Answer: Product/service standardisation low, location can be decentralised,

flow intermittent

Yes, that's correct.

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12/6/2020 Your Results for "Multiple-choice questions: B"

5. Which of the following is not an example of modularisation?

Your Answer: Package holidays

Correct Answer: Electricity utility

No, this is increasingly a modularised product.

6. In a jobbing process the main order-winning criterion is generally:

Your Answer: Capacity

Correct Answer: Capability

No, that's not right.

7. Which of the following statements would generally be considered as correct?

Your Answer: Job shops can produce a larger range of products than project
systems.
Correct Answer: Labour costs are higher in a job shop operation than in most other
processes.

No, that's not right.

8. Which one of the following is generally considered a characteristic of a line process?

Your Answer: Products or services are unique.

Correct Answer: Work is not fixed but moves through a sequence of operations.

No, that's not right.

9. Environmental protection issues now increasingly impact on the operations function.

Which one of the following is not an important consideration?

Your Answer: The life of the product itself.

Correct Answer: The cost of energy used in the process.

No, that's not correct.

10. Types of professional services do not normally include:

Your Answer: Health and safety inspectors

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12/6/2020 Your Results for "Multiple-choice questions: B"

Correct Answer: Police stations

No, that's not correct.

11. Creativity is increasingly seen as an essential ingredient in which part of the design
process?

Your Answer: Design of products and processes

Correct Answer: Design of products, services, and processes

No, that's not correct.

12. ‘You have to kiss a lot of frogs to find the prince. But remember, one prince can pay for
a lot of frogs’. Who is this quote attributed to?

Your Answer: Art Fry

Yes, that's correct.

13. Feasibility relates to:

Your Answer: How difficult the design is to bring to market.

Yes, that's correct.

14. The return in terms of financial and performance improvement of a design relates to
which evaluation criteria?

Your Answer: Acceptability

Yes, that's correct.

15. Considering the impact of things not going to plan relates to which broad category of
evaluation for assessing design options?

Your Answer: Consequence

Correct Answer: Vulnerability

No, that's not correct.

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