SRM VALLIAMMAI ENGINEERING COLLEGE

(An Autonomous Institution)

SRM Nagar, Kattankulathur – 603 203

DEPARTMENT OF
ELECTRONICS AND COMMUNICATION ENGINEERING

QUESTION BANK

VII SEMESTER

OBM 752–HOSPITAL MANAGEMENT

Regulation – 2017

Academic Year 2020 – 21

Prepared by

Mr.Satheeswaran.C, Assistant Professor (O.G)/ECE

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 SRM VALLIAMMAI ENGINEERING COLLEGE
(An Autonomous Institution)
SRM Nagar, Kattankulathur – 603 203

DEPARTMENT OFELECTRONICS & COMMUNICATION ENGINEERING

QUESTION BANK
SUBJECT : OMD 752–HOSPITAL MANAGEMENT
SEM / YEAR:VII/ IV

UNIT I OVERVIEW OF HOSPITAL ADMINISTRATION

Distinction between Hospital and Industry, Challenges in Hospital Administration – Hospital Planning-
Equipment Planning – Functional Planning.

PART – A

Q.No Questions BT Competence

. Level
1. List the managerial tips for hospital administration. BTL 1 Remembering
2. Summarize the data collection needed for the hospital planning. BTL 2 Understanding
3. Write any four current issues in hospital management. BTL 1 Remembering
4. Define hospital management? BTL 1 Remembering
5. Name the four main functions of hospital. BTL 1 Remembering
6. What are the qualifications required for hospital administrators? BTL 1 Remembering
7. Distinguish between hospital and industry. BTL 2 Understanding
8. Mention short notes on hospital administration. BTL 3 Applying
9. Discuss some of the challenges faced in hospital administration. BTL 6 Creating
10. Outline the do’s and don’ts in the hospital. BTL 2 Understanding
11. Assess the importance of counseling as a tool in hospital administration. BTL 5 Evaluating
12. Point out various classifications of hospitals. BTL 4 Analyzing
13. Identify the factors to be considered for Equipment planning? BTL 3 Applying
14. Examine the term shake down period of the hospital. BTL 4 Analyzing
15. Classify the types of hospital based on ownership. BTL 2 Understanding
16. Distinguish the difference between management and administration. BTL 4 Analyzing

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17. What is hospital management? BTL 1 Remembering
18. Construct the block diagram of hospital functions. BTL 3 Applying
19. Demonstrate the types of hospital as per WHO. BTL 6 Creating
20. Compile the brief hospital constructional plan to be given to the architect. BTL 5 Evaluating
PART – B

1. Define the term hospital and explain various functions of hospital with BTL 1 Remembering
illustration. (13)
2. Explain about functional planning in hospitals. (13) BTL 1 Remembering

3. Write a brief note on the planning procedures for equipment management BTL 1 Remembering
in hospital. (13)
4. What are the challenges faced by the administration in hospital? Explain BTL 1 Remembering
briefly. (13)
5. Summarize the different ways to improve internal interaction in hospital. BTL 2 Understanding
(13)
6. Illustrate the challenges faced by hospital administrators in community BTL 2 Understanding
care rights and legal issues. (13)
7. Draw the flowchart for planning a new hospital and explain in detail. (13) BTL 4 Analyzing

8. Briefly explain about equipment planning in hospital. (13) BTL 3 Applying

9. Develop the hospital administration using counseling as a tool . (13) BTL 3 Applying

10. Describe the conditions to which the distinction between hospital and BTL 2 Understanding
industry can be attributed. (13)
11. Enumerate steps involved in planning the hospital with necessary BTL 4 Analyzing
illustrations. (13)

12. Classify the main functions of hospital and explain. (13) BTL 4 Analyzing

13. Determine the seven steps involved in IPO success. (13) BTL 5 Evaluating

14. Elaborate succession planning in detail. (13) BTL 6 Creating

PART – C

1. Interpret the challenges and current issues in hospital administration. (15) BTL 5 Evaluating

2. Prioritize the managerial tips for hospital administrators. (15) BTL 5 Evaluating

3. Discuss the role of biomedical engineer in the hospital. (15) BTL 6 Creating

4. Elaborate the approach of CEO’s vision to improve the hospital? (15) BTL 6 Creating

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 UNIT II HUMAN RESOURCE MANAGEMENT IN HOSPITAL

Principles of HRM – Functions of HRM – Profile of HRD Manager -Human Resource Inventory – Manpower
Planning.
PART – A

Q.No Questions BT Level Competence

1. What are the functions of Human Resource management? BTL 1 Remembering

2. Define Human Resource management. BTL 1 Remembering
3. Name the four objectives of human resource management in hospitals. BTL 1 Remembering
4. State the objectives of manpower planning. BTL 1 Remembering
5. List out the requirements present in the profile of HRD manager. BTL 1 Remembering
6. Outline the principles of HRM. BTL 2 Understanding
7. Summarize the characteristics of manpower planning. BTL 3 Applying
8. Illustrate human resource management with example. BTL 2 Understanding
9. Write a brief note about human resource inventory. BTL 2 Understanding
10. Label the four managerial functions of HRM. BTL 1 Remembering
11. Describe the job analysis program and its uses. BTL 2 Understanding
12. Categorize the factors affecting manpower planning? BTL 3 Applying
13. Identify various roles of HR Manager. BTL 3 Applying
14. Examine the first step in equipping the hospital’s human resource BTL 4 Analyzing
department?
15. Classify the six tools of HRD. BTL 4 Analyzing
16. Discuss the importance of manpower planning. BTL 4 Analyzing
17. Explain the functions of HRM. BTL 5 Evaluating
18. Prioritize steps involved in manpower planning. BTL 5 Evaluating
19. Propose the technique for manpower forecasting. BTL 6 Creating
20. Plan the methods of collecting job analysis information. BTL 6 Creating
PART – B

1. Write a brief note on the manpower planning in the hospital BTL 1 Remembering
administration. (13)

2. What are all principles of Human resource management? (13) BTL 1 Remembering

3. In detail explain the functions of Human resource management. (13) BTL 4 Analyzing

4. State the important functions of Human Resource Department try to keep BTL 1 Remembering
the organization safe and efficiently. (13)

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 5. Summarize the manpower planning steps in detail. (13) BTL 2 Understanding

6. Illustrate the latest strategies in Human resource management in hospital. BTL 2 Understanding
(13)
7. Mention briefly the characteristics of Human resource management. (13) BTL 4 Analyzing

8. Classify the functions of HRM and outline any one of the functions in BTL 2 Understanding
detail. (13)

9. Organize the basic principles and control function of Human resource BTL 3 Applying
management. (13)

10. Plan the advisory functions of Human resource management and explain. BTL 3 Applying
(13)
11. Elaborate the role of Human resource management in hospitals. (13) BTL 6 Creating

12. Describe the objectives functions and need of HRM in hospitals (13) BTL 1 Remembering

13. Analyze the operative function of Human resource management (13) BTL 4 Analyzing

14. Explain the managerial function of Human resource management. (13) BTL 5 Evaluating

PART – C

1. Explain the outsourcing in Human Resource management (15) BTL 5 Evaluating

2. Assess the steps to improve the Human resource utilization. (15) BTL 5 Evaluating

3. Discuss the Assumptions of Human Resource management in hospitals. BTL 6 Creating

(15)
4. Elaborate the important information that the human resource inventory BTL 6 Creating
will provide and list the area that this inventory will assist. (15)

UNIT III RECRUITMENT AND TRAINING

Different Departments of Hospital, Recruitment, Selection, Training Guidelines – Methods of Training –

Evaluation of Training – Leadership grooming and Training, Promotion – Transfer.
PART – A
Q.No Questions BT Competence
1. Name the different departments of hospital. Level1
BTL Remembering

2. Define leadership. BTL 1 Remembering

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3. Label the sources of recruitment. BTL 1 Remembering

4. Write about the sources of recruitment. BTL 1 Remembering

5. What are the purpose types of transfer? BTL 1 Remembering

6. State the methods of training. BTL 1 Remembering

7. Classify different methods of training in the hospital industry. BTL 2 Understanding

8. Compare seniority and merit-based promotion. BTL 2 Understanding

9. Outline the consideration of human resource policy formulation BTL 2 Understanding

10. Describe the job recruitment policies of hospital. BTL 2 Understanding

11. Identify the objective of training policy of healthcare institutions. BTL 3 Applying

12. Show the functions of outpatient department. BTL 3 Applying

13. Construct different types of employee training. BTL 3 Applying

14. Analyze the relation between line managers and employee grievances. BTL 4 Analyzing

15. Point out the surgical procedures involved in general surgery. BTL 4 Analyzing

16. Discover the steps involved in effective recruitment process. BTL 4 Analyzing

17. Assess the process of psychometric tests in recruitment process. BTL 5 Evaluating

18. Explain human resource inventory. BTL 5 Evaluating

19. Determine the ailments that are treated in the ENT Department. BTL 6 Creating

20. Discuss the services that are included in the psychiatry. BTL 6 Creating

PART – B

1. Recall the six-retention tool to retain their employees in their hospital in BTL 1 Remembering
detail? (13)

2. Define the training evaluation and write its benefits and purpose. (13) BTL 1 Remembering

3. Write short notes on any six department of the hospital. (13) BTL 1 Remembering

4. What is promotion? Explain the relative merits and demerits of seniority and BTL 1 Remembering
merit as the basis of promoting employees in organization. (13)

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 5. (i) Discuss the advantages and disadvantages of seniority and merit-based BTL 5 Evaluating
promotion. (7)
(ii) Determine the reasons for the transfer. (6)
6. Summarize the benefits and imitations of training. (13) BTL 2 Understanding

7. Outline the responsibilities of human resource manager and department head BTL 2 Understanding
in interviewing functions of hospital. (13)
8. (13)
Construct with flowchart the Human Resource Recruitment model (13). BTL 3 Applying

9. Identify the problems, purpose and benefits of transfer. (13) BTL 3 Applying

10. List the points to be kept in mind for the recruitment and selection of BTL 4 Analyzing
employees in a hospital (13)

11. Elaborate in detail about different departments of hospital. (13) BTL 6 Creating

12. Analyze the purpose and uses of Job analysis. And Outline the process of job BTL 4 Analyzing
analysis. (13)
13. Illustrate the types of interview in selection process. (13) BTL 2 Understanding

14. Compare on-the-job and off-the-job training methods. (13) BTL 4 Analyzing

PART – C

1. HR Managers play a pivotal role in managing today’s workforce – Criticize BTL 5 Evaluating
on it and explain with necessary illustrations. (15)
2. Elaborate the management development methods. (15) BTL 5 Evaluating
3. Discuss various steps involved in the selection process. (15) BTL 6 Creating
4. Develop the strategies to groom the leadership skills? (15) BTL 6 Creating

UNIT IV SUPPORTIVE SERVICES

Medical Records Department – Central Sterilization and Supply Department – Pharmacy – Food Services -
Laundry Services.

1 Name some of the supportive services needed for the hospital. BTL 1 Remembering

2 State the different methods of sterilization. BTL 1 Remembering

3 What are medical records? BTL 1 Remembering

4 Where is the pharmacy located in the hospital? BTL 1 Remembering

5 How to obtain medical health records? BTL 1 Remembering

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6 Illustrate the functions of medical records in a hospital. BTL 2 Understanding

7 Why CSSD is needed in the hospital? BTL 1 Remembering

8 Write short notes on support services in a hospital. BTL 2 Understanding

9 Summarize the responsibilities for a dietician in hospital food services. BTL 2 Understanding

10 Classify the types of laundry services. BTL 2 Understanding

11 Construct the flowchart of medical records on discharging the patient. BTL 3 Applying

12 Develop the hierarchical chart for staff organization in food services. BTL 3 Applying

13 Identify the objectives of hospital formulary. BTL 3 Applying

14 Analyze the purpose of medical record maintenance. BTL 4 Analyzing

15 Explain SWOT analysis. BTL 4 Analyzing

16 List the factors considered in determining the most suitable location for the BTL 4 Analyzing
pharmacy department.

17 Deduct the responsibilities of hospital catering manager. BTL 5 Evaluating

18 Interpret the advantages and disadvantages of Medical Records keeping. BTL 5 Evaluating

19 Discuss the functions of laundry management in hospital. BTL 6 Creating

20 Elaborate the role of Medical record committee. BTL 6 Creating

PART B
1 How to prepare the medical records for the court? Also discuss about the BTL 1 Remembering
retention policy of Medical Record Department. (13)
2 What are the quality indicators of the medical record department? (13) BTL 1 Remembering

3 (i) Name the files and register maintained by Laundry services. (5) BTL 1 Remembering
(ii) State the importance of laundry and linen? (8)

4 Describe about the quality management of service in CSSD. (13) BTL 1 Remembering
5 Write short notes on BTL 2 Understanding
(i)WWHAM protocol in pharmacy. (7)
(ii) Food services in hospital. (6)

6 Construct the process of Central Sterilization Supply Department. (13) BTL 3 Applying
7 In detail explain how the medical records are maintained in the hospital. (13) BTL 4 Analyzing

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 8 (i) Outline the importance of medical record. (6) BTL 2 Understanding
(ii) Summarize the staff organization in food services. (7)
9 Develop the functions of food services department. (13) BTL 3 Applying

10 Organize how the staffing pattern followed in laundry services. (13) BTL 3 Applying

11 Illustrate the functions of Central Sterilization Supply Department . (13) BTL 2 Understanding
12 Analyze the SWOT analysis in detail with neat diagram. (13) BTL 4 Analyzing
13. Evaluate the importance of medical record maintenance in the hospital. (13) BTL 5 Evaluating
14 Elaborate in detail the various strategies involved in the Central Sterilization BTL 6 Creating
Supply Department and discuss its advantages. (13)
PART C

1 Discuss the facilities and space required for the food services. (15) BTL 6 Creating
2 Determine the role of dieticians in food services provided by the hospital.(15) BTL 5 Evaluating
3 Asses the processes that are currently followed in CSSD. (15) BTL 5 Evaluating
4 Elaborate in detail the roles and responsibilities of Medical record officer( 15) BTL 6 Creating
UNIT V COMMUNICATION AND SAFETY ASPECTS IN HOSPITAL
Purposes – Planning of Communication, Modes of Communication – Telephone, ISDN, Public Address and
Piped Music – CCTV Security – Loss Prevention – Fire Safety – Alarm System – Safety Rules.

PART – A
1 List the function of CCTV. BTL 1 Remembering

2 Define loss prevention. BTL 1 Remembering

3 State the fire safety management in the hospital. BTL 1 Remembering

4 How the fires are classified in general? BTL 1 Remembering

5 Name any two hospital safety rules. BTL 1 Remembering

6 What are the steps involved in loss prevention? BTL 1 Remembering

7 Illustrate the importance of safety rules in the hospital administration. BTL 2 Understanding

8 Summarize the purposes in planning of communication. BTL 2 Understanding

9 Classify the various alarms in a hospital. BTL 2 Understanding

10 Outline the different types of fire extinguishers. BTL 2 Understanding

11 Identify the various modes of communication. BTL 3 Applying

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12 Build the purpose of fire triangle? BTL 3 Applying

13 Construct the steps to do in case of fire. BTL 3 Applying

14 Examine the use the fire extinguisher by means of PASS. BTL 4 Analyzing

15 Analyze the fire suppression systems. BTL 4 Analyzing

16 Discover the special features of Telephone equipment. BTL 4 Analyzing

17 Interpret the contents of communication plan? BTL 5 Evaluating

18 Deduct the goal of ISDN? BTL 5 Evaluating

19 Compose the steps involved in building a communication plan. BTL 6 Creating

20 Formulate the objectives of ISDN. BTL 6 Creating

PART – B

1 What are the different modes of communication and explain the essentials of BTL 1 Remembering
effective communication? (13)
2 List the fire and safety procedure maintained in the hospital administration. BTL 1 Remembering
(13)
3 How does a public address system work? Explain briefly about PA system. BTL 1 Remembering
(13)
4 Show in detail about the voltage fluctuation alarm and the patient emergency BTL 1 Remembering
alarm used in hospitals. (13)
5 Evaluate about BTL 5 Evaluating
(i)Closed Television and Closed-Circuit Television. (8)
(ii) Elevator and security Alarm system in hospital. (5)
6 Illustrate the BTL 2 Understanding
(i) Purpose of communication in hospitals. (7)
(ii) Fire safety in hospitals. (6)
7 Summarize the essentials of effective communication and various types of BTL 2 Understanding
communication. (13)
8 Organize the safety in patient care followed by the hospital. (13) BTL 3 Applying
9 Construct the safety rules followed in the hospital to protect people from back BTL 3 Applying
injury. (13)
10 Analyze the need of security systems in hospital. (13) BTL 4 Analyzing

11 Examine the following modes of Communication, BTL 4 Analyzing

i) Telephone. (7)
ii) ISDN. (6)
12 Explain loss prevention and its uses in hospitals. (13) BTL 2 Understanding

13 Analyze and discuss the safety rules in Traffic and safety against Trips and BTL 4 Analyzing
falls followed in hospitals. (13)

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14 Elaborate in detail about the fire alarm systems used in hospital. (13) BTL 6 Creating

PART – C

1 Explain in detail about BTL 5 Evaluating

(i) Medical gas Alarm system (5)
(ii) Blood bank Alarm system (5)
(iii) Code Blue Alarm system (5)
2 Determine the different types of CCTV camera and their uses. (15) BTL 5 Evaluating

3 Discuss how the hospital suffer loss and explain the two basic methods of BTL 6 Creating
exercising internal control to prevent loss. (15)
4 (i) Compose the actions to be done when there is a fire in your area. (8) BTL 6 Creating
(ii) Elaborate the basic responsibilities of every hospital employee in case
of fire safety. (7)

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