Q1, 2020

Supplier Relationship Management and Risk (SRM)

Solution Rankings

2 Supplier Relationship Management

3 10
11
4 12
6 13
14

8 Add-on SolutionMap Services 15

Supplier Relationship Management and Risk (SRM)

Q1, 2020

Keep Up with Today’s Procurement Technology Solutions

Use SolutionMap to:

Track market developments Assess provider capabilities Identify your best-fit

& disruptors based on your needs provider shortlist

You need to stay on top of technology advancements and understand how they can work to streamline your function.
Unfortunately, many traditional analyst frameworks to compare solution provider capabilities and create
provider shortlists are static and take a ‘one-fits-all’ approach.
Access deep, tailored and current assessments of provider capabilities using SolutionMap - a new kind of solution
provider ranking.

Each SolutionMap…
» Ranks a technology within the procurement and supply chain spectrum
» Comprises equal parts customer and analyst input
» Reflects different organizational needs through ‘buying personas’
» Gets updated semiannually to show market developments

Use SolutionMap on an ongoing basis to keep up with today’s procurement and supply chain technology
buying climate. Go to SpendMatters.com/SolutionMap and:

1 2 3
Choose a Select Your View
Technology Persona SolutionMap
Category Rankings

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Supplier Relationship Management and Risk (SRM)

Q1, 2020

Current SolutionMap
Categories:

» Accounts Payable (AP) Automation

» Contract Lifecycle Management (CLM)

» Contract Services/Statement of Work (SOW)

» Direct Sourcing of Workforce/Services

» E-Procurement

» Invoice-to-Pay (I2P)

» Procure-to-Pay (P2P)

» Sourcing

» Source-to-Pay (S2P)

» Spend and Procurement Analytics

» S
 trategic Procurement Technologies (Sourcing,
Analytics, CLM, SRM)

» Supplier Relationship Management and Risk

(SRM)

» Temp Staffing

© Spend Matters. All rights reserved.

Supplier Relationship Management and Risk (SRM)
SolutionMap Methodology
SolutionMap helps you compare solution provider
capabilities based on your organizational needs
across the procurement and supply chain spectrum.
Here’s how the rankings are created:
1. Every SolutionMap has a dedicated lead
analyst supported by the greater analyst team
of 12 plus operational support staff
2. The lead analyst develops the RFI in col-
laboration with the internal analyst team,
customers and consultants to ensure require-
ments are comprehensive and relevant to
practitioners following a set methodology
a. Capabilities definitions, personas and
rating weights defaults are determined
‘up front’ before issuing the RFI
3. During the RFI process, providers need to:
a. Provide detailed company and customer
demographics
b. Self-score solution requirements (with
detailed specifications )
c. Describe all solution related services
available to customers
d. Provide customer references
e. Supply documentation regarding:
i. Revenue models
ii. Buyer and supplier fees
iii. New vs. replacement customers
iv. Customer TCO, ROI and success
metrics
v. Case studies
Q1, 2020
4. Customer references complete a detailed survey
focused on key provider differentiators, delivery
against expectations/requirements, strengths,
promoter score, collaborativeness, improvement
areas, problem solving skills, features/capabilities
improvement needs, shortcomings and more
(making up 50% of the score)
a. Individual customer inputs are never shared
with the provider community
b. Customer identities are known to the core
Spend Matters project team only
c. Customer inputs are aggregated to form
the basis of the customer value ratings
5. Analysts participate in a 90-minute technology
demo for each RFI participant to validate the
self-scoring and adjust the scores up and down
based on the technology demonstrations
6. Analysts rate providers’ capabilities as well as
review and normalize providers’ self-scoring
inputs
a. Analysts will perform spot checks for capa-
bilities where the self-scoring and analyst
scoring vary substantially
b. Analysts apply weightings to providers’
self-scores, analyst ratings and customer
inputs
7. Providers are invited to fact check their scores
against the average score and request clarification
a. They are unaware of their quadrant posi-
tion which cannot be argued
8. SolutionMap rankings are created and released
in due course
© Spend Matters. All rights reserved.
Supplier Relationship Management and Risk (SRM)

Q1, 2020

The following assessment elements are taken

into account:
3. Providers’ RFI inputs and support materials
» A
 ll elements of a technology* 4. 90-Minute solution demonstration (which needs
to be renewed every 12 months or when a new
» Integrations product release occurs)
» S
 upplier experience 5. Customer survey responses based on references
supplied by providers as well as initiated by
» F
 ront end users and administrators’ user experience
Spend Matters
* The technology elements are very detailed and vary by the
» a. Clarification calls conducted by analyst team as needed
technology being ranked
» b. Quantities of customer inputs are reflected on the
SolutionMap ranking graphics through the color of the
provider ‘bubble’ (see ‘How to read the ranking chart’ at
Data Sources
the top of page 8)
The Spend Matters team uses several sources of » c. Note: Providers must submit at least one (1) reference to
information to create the RFI criteria, ranking weights, appear on any ranking graphics, and are penalized accord-
organizational buying personas and publications in ingly for submitting any fewer than three (3) references, which
relation to SolutionMap. These include: is reflected in providers’ final placement within the graphics.

1. Analyst team interactions with providers and 6. Analysts conduct phone review with each ranked
end-user customers over time provider to discuss their scoring versus the
average to allow for debate and clarification
2. Relevant Spend Matters’ created reports,
in-depth provider reviews and research
sources

» Click

Here for details on Vendor Selection (including how to participate as a provider)
and Spend Matters’ Code of Ethics

© Spend Matters. All rights reserved.

Supplier Relationship Management and Risk (SRM)

Q1, 2020
SolutionMap Personas
Not all procurement organizations are equal. SolutionMap buying personas reflect different organizational needs
tied to the unique value propositions served by a provider.
Identify the buying persona that most accurately reflects your organization below. SolutionMap provider rankings
vary based on weighted requirements by persona. Keep the persona you’ve chosen in mind, and look for it
among the persona-based SolutionMap ranking charts further below.
Before you review the SolutionMaps below, take a moment to decide what persona(s) best
represent your procurement organization:

NIMBLE Persona
My organization: Dynamic, results-focused, limited IT department involvement, risk-tolerant of new approaches
and providers; Often decentralized, rapidly growing, and/or middle market
We need: Speed to value, low pricing; Modern, intuitive, cloud-based software with optional value-added services

DEEP Persona
My organization: Highly sophisticated, rigorous, somewhat complex, risk-tolerant, happy to push limits of tech
to create more value
We need: The most comprehensive, tailorable solution for the job; Best-in-class functionality, breadth, depth
and ability to support our sophistication

CONFIGURATOR Persona
My organization: Moderately to highly sophisticated; Unique process requirements from unique, often complex
supply/value chains
We need: Emphasis on flexibility, modularity, configurability and internal/external integration to ultimately
support my organization’s diverse and evolving needs

TURN-KEY Persona
My organization: Outcome-focused; TCO approach to implementations; Often risk-averse and skeptical based
on previous experiences
We need: A combination of software capability and supporting services to contractually deliver results and a
defensible ROI; Pre-loaded capabilities, content, and know-how

CIO-FRIENDLY Persona
My organization: Strong IT backbone, high IT influence and investment for buying decisions; Big focus on
security, standardization, control, and risk/compliance
We need: IT support and CIO endorsement; A new ‘skin’ atop existing systems to optimize ROI; Proven ERP
integration, enablement and knowledge; Solution compatibility with IT standards

© Spend Matters. All rights reserved.

Q1 2020 SolutionMap Scoring by Buying Persona: SAMPLE GRAPHIC (FOR 1 PERSONA IN 1 SOLUTION CATEGORY)

SOLUTION LEADER VALUE LEADER

HOW PROVIDERS STACK UP IN SRM

[PROVIDER X]

SolutionMap buying personas reflect differ- Key [PROVIDER Z]

ent organizational needs tied to the unique

- Analyst Score +
Solution Leader Value Leader

Analyst Score
value propositions served by a provider. Providers with Providers with both
strong strong analyst and
Provider rankings vary based on weighted analyst scores customer scores
Some providers are not shown —

requirements by persona. Identify the find out why.

Emergent Customer Leader

persona that most accurately reflects your Contender
[PROVIDER Y]
Providers with
Evolving strong customer
organization below. *Not yet evaluated providers scores EMERGENT CONTENDER CUSTOMER LEADER

against Q2 RFI requirements. Customer Score

- Customer Score +

NIMBLE DEEP CONFIGURATOR TURN-KEY CIO-FRIENDLY

My org. is dynamic, My org. is rigorous, My org. has unique My org. is out- My org. has a strong
results-focused and complex and pushes process reqs from come-focused and IT backbone; we
risk-tolerant; we need limits; we need the complex supply/value risk-averse; we need proven ERP
low pricing and speed most comprehensive chains; we need flexi- need pre-loaded integration, enable-
to value solution for the job bility, modularity capabilities to ment, knowledge
deliver ROI

Allocation,
apexanalytix, Allocation, Allocation, Allocation,
Allocation,
apexanalytix, apexanalytix, apexanalytix,
apexanalytix,
Value ConnXus,
Coupa, GEP, Zycus, Coupa, HICX, GEP, Coupa, GEP, Coupa, GEP,
Coupa, GEP,
Leaders Wax Digital/Medius, SAP Ariba*, Jaggaer Jaggaer Supplier Jaggaer Supplier
Wax Digital/Medius,
Supplier Mgmt, Mgmt, HICX HICX, Jaggaer
HICX, Jaggaer Mgmt, HICX
Wax Digital/Medius Supplier Mgmt
Supplier Mgmt

Aravo*, State of Flux, Ivalua, Synertrade,

Ivalua, Synertrade, Ivalua, Aravo*, Aravo*, Ivalua,
Solution Ivalua, Synertrade,
Zycus, Aravo*, Synertrade, SAP
Aravo*, State of
Synertrade, SAP
Leaders SAP Ariba*,
State of Flux Ariba*, Zycus
Flux, SAP Ariba*,
Ariba*, Zycus
Sourcemap* Sourcemap*

Procurence, ConnXus,
Customer Procurence, ConnXus, Procurence, Wax Digital/Medius, Procurence,
Sourcemap*,
Procurence,
Leaders Vendorful Sourcemap*, Vendorful Sourcemap*, Vendorful,
Vendorful
Vendorful Wax Digital/Medius

Determine Determine Determine

Emergent Determine Determine (Corcentric), (Corcentric), (Corcentric), State of
Contenders (Corcentric), Jaggaer (Corcentric), Jaggaer ConnXus, State of Jaggaer (Supplier Flux, ConnXus,
(Supplier Mgmt+, (Supplier Mgmt+, Flux, Jaggaer Mgmt+, Direct Jaggaer (Supplier
Direct Supplier Mgmt) Direct Supplier Mgmt) (Supplier Mgmt+, Supplier Mgmt), Mgmt+, Direct
Direct Supplier Mgmt) Zycus Supplier Mgmt)

7
SOLUTIONMAP | © Spend Matters. All rights reserved.
© Spend Matters. All rights reserved.
apexanalytix
COMPANY BACKGROUND

HQ (and support locations): Greensboro, NC (Suwanee, GA, Bentonville,
AR, United Kingdom and Hong Kong
Total annual revenue: Not disclosed
Customers:>250, including Walt Disney Company, JP Morgan Chase,
Northwestern Medicine, WPP Group USA, Inc., Verizon Communications
Inc., LLC, American Eagle Outfitters, UPS, FedEx, Independence Blue Cross
Regions Served: Global
Available Modules: Supplier Discovery, Supplier Registration, Supplier Inquiry
(invoice and payment tracking), Simple E-invoicing (for long tail), Cash Discount
Management (dynamic discounting, supplier initiated discounts, and supply
chain financing for long tail), Supplier Statement Audit, Supplier Risk and
Performance Management, Document Exchange (simple contract management,
image recognition, configurable data capture, workflow, notifications)
Latest Release Version: Not disclosed

SUPPLIER RELATIONSHIP MANAGEMENT SUMMARY SOLUTION SCORING: Q1, 2020

Bottom Middle Top

Key Tier Tier Tier

ANALYST SOLUTION SCORING CUSTOMER SURVEY OVERALL

SOLUTION APPLICATION FUNCTIONALITY Recommend this provider

Supplier Information Management Level of value perceived

Supplier Relationship Management Meet the expectations

Supplier Performance Management Quick deployment

Innovation & Product Development ROI

Risk Management TCO

Collaboration Support Business value

Innovation
Customer’s Survey Average
SOLUTION UNDERLYING PLATFORM TECHNOLOGY

Platform Core
Platform Configurability
Platform Analytics RECOMMENDED FIT AND CONSIDERATIONS

Platform Engagement • Based on its overall Solution and Customer Value scoring,
apexanalytix is a best recommended fit for all five Supplier
Supplier Information Mgmt Foundations
Management SolutionMap Personas. The provider is a
Supplier Portal Value Leader across all Personas.
• Perhaps best known for its core accounts payable (AP)
recovery audit business, apexanalytix’s solution is best-in-class
when it comes to certain areas of financial information
SERVICES management and validations.
• The provider has extended its solution reach into the depths
Solution Implementation & Support of supplier information management (SIM), especially as it
Business Implementation & Transformation relates to the complexities around global supplier onboarding
and international compliance management, as well as supplier
Data Services identity and fraud risk management.
• Their rules editor is one of the most powerful out there,
allowing not only for workflow alterations but very deep
verification rules to make sure only valid data can be entered
by a supplier.

8
SOLUTIONMAP | © Spend Matters. All rights reserved.
© Spend Matters. All rights reserved.
Supplier Relationship Management and Risk (SRM)

Q1, 2020
Reading the Ranking Chart
» T
 he color of the provider ‘bubble’ indicates the number of submitted customer
references with dark purple being best. Providers with an asterisk (*) next to their
company name not yet evaluated against Q2 2019 RFI requirements, but rather,
normalized based on scoring from Q1 2019 publication.
» T
 he size of the provider ‘bubble’ indicates their number of customers.
Key
# of Customer References
Solution Leader Value Leader
– Analyst Score +

= Maximum Providers with both

Providers with strong
strong analyst and
analyst scores
= Average customer scores

= Below Average
Emergent Customer Leader
Fewer More Contender Providers with strong
Customers Customers Evolving providers customer scores

– Customer Score +

SAMPLE GRAPHIC (FOR 1 PERSONA IN 1 SOLUTION CATEGORY)

SOLUTION LEADER VALUE LEADER

[PROVIDER X]

[PROVIDER Z]
Analyst Score

Some providers are not shown —

find out why.

[PROVIDER Y]

EMERGENT CONTENDER CUSTOMER LEADER

Customer Score

© Spend Matters. All rights reserved.

 Supplier Relationship Management and Risk (SRM)

Q1, 2020
# of Customer References Key
READING THE RANKING CHART

– Anayst Score +
Providers with an asterisk (*) next
= Maximum Solution Value to their company name not yet
The color of the provider ‘bubble’ indicates the Leader Leader
number of submitted customer references with = Average evaluated against Q2 2019 RFI
dark purple being best. = Below Average requirements, but rather, normalized
Emergent Customer based on scoring from Q1 2019
The size of the provider ‘bubble’ indicates their Fewer More Contender Leader publication.
number of customers. Customers Customers
– Customer Score +

Supplier Relationship Management and Risk (SRM)

Solution Leader Value Leader

apexanalytix

SAP Ariba*
Wax Digital/Medius
Ivalua Coupa
State of Flux GEP
Jaggaer Supplier Management
Aravo*
Synertrade
Allocation
Score
SM Score

Zycus HICX
Vendorful
Analyst

Sourcemap*

Procurence

Some providers are not shown -

find out why. ConnXus

Emergent Contender Customer Leader

Customer
Customer'sScore
Survey

NIMBLE Persona
My organization: Dynamic, results-focused, limited
IT department involvement, risk-tolerant of new
approaches and providers; Often decentralized,
rapidly growing, and/or middle market
We need: Speed to value, low pricing; Modern,
intuitive, cloud-based software with optional
value-added services

10

© Spend Matters. All rights reserved.

Supplier Relationship Management and Risk (SRM)

Q1, 2020

Supplier Relationship Management and Risk (SRM)

Solution Leader Value Leader

Coupa
apexanalytix

Ivalua

SAP Ariba*

Jaggaer Supplier Management

GEP
Synertrade Allocation
Aravo*
Score

State of Flux HICX

SM Score

Zycus Wax Digital/Medius

Analyst

Sourcemap* Procurence

Some providers are not shown - ConnXus

find out why.

Vendorful

Emergent Contender Customer Leader

Customer
Customer'sScore
Survey

DEEP Persona
My organization: Highly sophisticated, rigorous,
somewhat complex, risk-tolerant, happy to push limits
of tech to create more value
We need: The most comprehensive, tailorable solution
for the job; Best-in-class functionality, breadth, depth
and ability to support our sophistication

11

© Spend Matters. All rights reserved.

Supplier Relationship Management and Risk (SRM)

Q1, 2020

Supplier Relationship Management and Risk (SRM)

Solution Leader Value Leader

Coupa apexanalytix
Ivalua

SAP Ariba*

Jaggaer Supplier Management

GEP
Allocation
Synertrade
Aravo*
HICX
Score
SM Score

Wax Digital/Medius
Zycus
Analyst

Sourcemap* Procurence

Some providers are not shown -

find out why.

Vendorful

Emergent Contender Customer Leader

Customer
Customer'sScore
Survey

CONFIGURATOR Persona
My organization: Moderately to highly sophisticated;
Unique process requirements from unique, often complex
supply/value chains
We need: Emphasis on flexibility, modularity,
configurability and internal/external integration to
ultimately support my organization’s diverse and
evolving needs

12

© Spend Matters. All rights reserved.

Supplier Relationship Management and Risk (SRM)

Q1, 2020

Supplier Relationship Management and Risk (SRM)

Solution Leader Value Leader

apexanalytix

GEP
Ivalua
Coupa
Aravo*
Allocation
SAP Ariba*
State of Flux Sourcemap*
Jaggaer Supplier Management
Synertrade
Score

HICX
SM Score

Wax Digital/Medius
Analyst

ConnXus

Procurence
Some providers are not shown -
find out why.

Vendorful

Emergent Contender Customer Leader

Customer
Customer'sScore
Survey

TURN-KEY Persona
My organization: Outcome-focused; TCO
approach to implementations; Often risk-averse
and skeptical based on previous experiences
We need: A combination of software capability
and supporting services to contractually deliver
results and a defensible ROI; Pre-loaded
capabilities, content, and know-how

13

© Spend Matters. All rights reserved.

Supplier Relationship Management and Risk (SRM)

Q1, 2020

Supplier Relationship Management and Risk (SRM)

Solution Leader Coupa Value Leader

apexanalytix
Ivalua

Jaggaer Supplier Management

SAP Ariba* GEP

Allocation
Aravo* Synertrade
HICX
Score
SM Score

Wax Digital/Medius
Analyst

Zycus
Sourcemap*
Procurence

Some providers are not shown -

find out why.

Vendorful

Emergent Contender Customer Leader

Customer
Customer'sScore
Survey

CIO-FRIENDLY Persona
My organization: Strong IT backbone, high IT influence
and investment for buying decisions; Big focus on
security, standardization, control, and risk/compliance
We need: IT support and CIO endorsement; A new
‘skin’ atop existing systems to optimize ROI; Proven
ERP integration, enablement and knowledge; Solution
compatibility with IT standards

14

© Spend Matters. All rights reserved.

SOLUTIONMAP TECHNOLOGY SELECTION SERVICES
Speed up your procurement technology selection process with
Available SolutionMap RFIs:
SolutionMap – a groundbreaking technology benchmark for
• Accounts Payable (AP)
procurement professionals. Automation
• Contingent Workforce &
“They all appear similar. How do I choose the right solution for my organization?”
Services
It’s a common conundrum for all procurement professionals charged with buying • Contract Lifecycle
new procurement technology. Management (CLM)
• E-Procurement
Instead of spending a lot of time doing your ‘homework’, leverage SolutionMap • Invoice-to-Pay (I2P)
to radically speed up and improve the process. • Sourcing

Based on roughly 1000+ functional requirements across the source-to-pay and • Spend and Procurement
Analytics
services procurement technology spectrum, SolutionMap reliably benchmarks
• Supplier Relationship
market-leading solution providers using equal parts customer- and analyst-based Management and Risk
scoring inputs. (SRM)

Use SolutionMap Selection Services to:

• Dramatically cut down your RFI time and effort
• Invite your best-fit providers, including ‘best-of-breed’
• Choose your best-fit solution

Unleash SolutionMap’s unparalleled market intelligence to identify your

best-fit technology provider – fast.

» Click
InquireHere for
Now to Details
Learn More

See more of what’s driving SolutionMap results with

SolutionMap Insider, including scoring summaries and
customer review insights for participating providers

15

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Solution Intelligence for Procurement
Spend Matters is the leading solution intelligence source for procurement and
supply chain professionals. Combining deep technology analysis and tailored
advisory services with daily news coverage and subscription research, Spend
Matters is trusted by CPOs, consultants, investors and solution providers alike as
their procurement technology intelligence partner. Spend Matters is owned and
managed by Azul Partners, Inc.

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