Quarter 1 Module 2 PDF

SENIOR HIGH SCHOOL
HOUSEKEEPING NC II
Quarter 1- Module 2
(COMMON COMPETENCIES)
DEVELOP AND UPDATE INDUSTRY KNOWLEDGE

OBSERVE WORKPLACE HYGIENE PROCEDURES
shorturl.at/lvEK3
Housekeeping NCII - Grade 12

Alternative Delivery Mode
Quarter 1 – Module 2:
First Edition, 2020
I
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Published by the Department of Education

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Members: ______________, Ph.D. EPS - LRMDS

_____________________ Ph.D. EPS-ADM
______________________, Ph.D.
Printed in the Philippines by: ____________________________________________

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Department of Education • Republic of the Philippines

II
HOUSEKEEPING NCII
Module 2
III
Department of Education • Republic of the Philippines
TABLE OF CONTENTS
DEFINITION OF TERMS 5-6
THINGS TO REMEMBER 7
PRETEST 8
IDENTIFY SOURCES OF INFORMATION 9

ON ISSUES OF ECONOMIC, POLITICAL AND
SOCIAL SIGNIFICANCE, AND OBTAIN SUCH
INFORMATION
ACTIVITY 1 10
IDENTIFY SOURCES OF INFORMATION ON

THE RELATIONSHIP BETWEEN THE TOURISM 11-12
INDUSTRY AND THE ROLE OF THE LOCAL
COMMUNITIES, AND OBTAIN SUCH INFORMATION
IDENTIFY WORK AREAS TO BE CLEANED 13

AND MAINTAINED
FREQUENCY OF CLEANING 14
ACTIVITY 2 15
POST TEST 16
ANSWER KEY 17
REFERENCES 18-19
4
TERMS EXPLANATION
Industry Business, commerce, trade, industry, traffic mean activity concerned
with the supplying and distribution of commodities.
https://www.merriam-webster.com/dictionary/industry
Economic Issues Economic issues facing the world economy, as well as regions and
countries, include prospects for growth, inflation, energy and the
environment, inequality, labor issues, emerging markets, and the impact
of new technologies.
https://www.piie.com/research/economic-issues
Political Issues A political issue is one that has to do with government or
politics. This may include issues related to party politics or a political
system or social, environmental or other issues as determined by the
voting public.
shorturl.at/kyHJ7
Social Significance Is just "significance for society," "importance for society."
shorturl.at/fqrHP
Tourism Industry Also known as the travel industry, is linked to the idea of people
travelling to other locations, either domestically or internationally, for
leisure, social or business purposes.
https://www.revfine.com/tourism-industry/
Local Businesses Any company that provides goods or services to a local population.
shorturl.at/egGUY
AFTA The ASEAN Free Trade Area (AFTA) is a trade bloc agreement by the
Association of Southeast Asian Nations supporting local trade and
manufacturing in all ASEAN countries, and facilitating economic
integration with regional and international allies.
shorturl.at/qyY69
Accuracy Affiliation native‐like, the relationship between ethnic group affiliation (one's
sense of belonging to a primary ethnic group) and second‐language.
https://onlinelibrary.wiley.com/doi/abs/10.2307/3588491
Confidentiality refers to a duty of an individual to refrain from sharing confidential
information with others, except with the express consent of the other
party.
https://legaldictionary.net/confidentiality/
Conflict Of Interest a situation in which the concerns or aims of two different parties are
incompatible.
shorturl.at/ahuFM
Consumer Protection is the practice of safeguarding buyers of goods and services, and the
public, against unfair practices in the marketplace.
shorturl.at/dpKU1
Cooperation the process of working together to the same end.
shorturl.at/grQUY
Disclosure the action of making new or secret information known
5
shorturl.at/noyDS
Qualifications And Professional qualifications are vocational qualifications, often
Professionalism involving an element of practical training. Usually, they are linked with a
specific industry and are designed to help you improve and develop
relevant skills for a particular career path.
shorturl.at/uvKL0
Refunds pay back (money), typically to a customer who is not satisfied with
goods or services bought.
shorturl.at/suxJ5
Responsiveness the quality of reacting quickly and positively.
shorturl.at/hJOV6
Wool is the textile fiber obtained from sheep and other animals,
including cashmere and mohair from goats, qiviut from muskoxen, hide
and fur clothing from bison, angora from rabbits, and other types of wool
from camelids.
https://en.wikipedia.org/wiki/Wool
Nylon is a generic designation for a family of synthetic polymers, based
on aliphatic or semi-aromatic polyamides.
https://en.wikipedia.org/wiki/Nylon
Marble a hard crystalline metamorphic form of limestone, typically white with
mottlings or streaks of color, that is capable of taking a polish and is
used in sculpture and architecture.
shorturl.at/eDFIZ
Granite a very hard, granular, crystalline, igneous rock consisting mainly of
quartz, mica, and feldspar and often used as a building stone.
shorturl.at/cdlrT
Brass a yellow alloy of copper and zinc.
shorturl.at/frtN7
Slate a fine-grained gray, green, or bluish metamorphic rock easily split into
smooth, flat pieces.
shorturl.at/czXZ1
Ceramic (porcelain) is any of the various hard, brittle, heat-resistant and corrosion-resistant
materials made by shaping and then firing a nonmetallic mineral, such
as clay, at a high temperature.
https://en.wikipedia.org/wiki/Ceramic
Terrazzo flooring material consisting of chips of marble or granite set in concrete
and polished to give a smooth surface.
shorturl.at/kxCM6
Chrome chromium-plated or other bright metallic trim, as on an automobile.
https://www.dictionary.com/browse/chrome
Vinyl synthetic resin or plastic consisting of polyvinyl chloride or a related
polymer, used especially for wallpapers and other covering materials
and for phonograph records.
shorturl.at/alORU
Laminate overlay (a flat surface, especially paper) with a layer of plastic or some
other protective material.
shorturl.at/nAN57
6
1. Take the Pre-test before proceeding to the lessons. The test could give your ideas
of how much time should you allot to each lesson.
2. Read the instructions carefully and follow the precautionary measures.
3. Before doing the activity, make sure that all the materials needed are already
prepared.
4. Don’t forget to answer the Self-Check.
5. If you are not sure of the meaning of some words used in the module, feel free to
consult dictionary.
6. Answer the post-test so that you will know how much you have learned from the
lessons.
7. Scan the last page after reading and answering the activities.
7
Pretest
A. Directions: Read the statement carefully then choose the best answer from the given options.
1. It is a vital pre- requisite for effective performance within industry.

a. Industry knowledge b. Tourism
c.Political Issues d. tourism Industry
2. The Task that need to be done at least once day.

a. Weekly clean b. Periodic Cleaning
c.Team Cleaning d. Daily Clean
3. The specific task given by a supervisor in that day that requires extra attention.
a. Weekly clean b. Task of the day
4. These are areas or items that need to be cleaned weekly.

5. This means that there will be a team of people each with their own task working in the same area
at once.
6. Tasks that are done on a regular periodic basis.

7. The backbone for the economic growth.

8. Involves all activities that take people away from their usual place of residence for any reason.
a. Conflict of Interest b. Politic Issues
c.Tourism d. tourism Industry
9. It is one to do with government or politics.

10. A situation in which the concerns or aims of two different parties are incompatible.
8
Element 1: Source current information on the tourism industry
1.1 IDENTIFY SOURCES OF INFORMATION ON ISSUES OF ECONOMIC, POLITICAL AND

SOCIAL SIGNIFICANCE, AND OBTAIN SUCH INFORMATION.
Introduction
In summary, tourism involves all activities that

take people away from their usual place of residence
for any reason. Common reasons include holidays,
recreation, business, visiting and experiencing new
cultures and to visit family and friends.
The tourism industry is one of the largest industries in the world and for many countries is its major
economy and employer. Industry knowledge is a vital pre-requisite for effective performance
within the industry.
It is important in the tourism industry to have up-to-date information so you can:
 Talk to customers about industry specific events,

trends and happenings
 Plan your career as opportunities present themselves
 Know when you need to update your training
(knowledge and skills) in line with changes in legislation,
equipment, trends and industry best practice
 Cultivate and maintain a professional interest in the tourism profession
 Communicate effectively with colleagues and management who have themselves kept
up-to-date
 Learn new techniques.
Economic issues
As previously mentioned, each section within this manual will explore different aspects that affect
the tourism industry. In this section we will explore the „big picture‟ – the global affect of tourism
including:
 Economic issues- Businesses and public organizations

are increasingly interested in the economic impacts
of tourism at national, state, and local levels.
 Political issues - Politics and those involved with the

political process, are therefore in a position to influence
and articulate the views of tourists all around the world.
 Social significance- The social and cultural impacts of tourism can result in changes to
patterns of behaviour, lifestyle and the quality of life of the inhabitants or local people.
Primarily an economy consists of the economic structure of a country or other area. It is a true
measure of the success of a country and is the backbone for generic advancement.
9
1
Do It Now!
10
`
1.2 IDENTIFY SOURCES OF INFORMATION ON THE RELATIONSHIP BETWEEN THE
TOURISM INDUSTRY AND THE ROLE OF THE LOCAL COMMUNITIES, AND OBTAIN SUCH
INFORMATION
Introduction
The tourism industry is often the backbone for economic growth in many cities and towns,
especially in remote and tourist regions.
Finding information on local community

The best ways to gather information about what the local community has to offer can come from a
variety of sources including:
 Visiting local businesses and finding out what they provide

 Talking to management and staff of local businesses
 Collecting and reading brochures
 Keeping up with local media including radio stations,
television, newsletters or newspapers
 Visiting the local Tourist Information Centre
 Attending town meetings
 Looking at notice boards in shopping centres.
Code of ethics
It is not enough to know what should be done in the workplace. You have to put that knowledge into
practice. You must implement the information you discovered when obtaining information on ethical
issues.
The day to day activities in the travel sector need to be conducted in a legal and ethical manner.
AFTA have a code of ethics which its members are to adhere to. They are:
 Accuracy – AFTA members will be factual and accurate when providing information in any
form about their services and the services of any firm they represent
 Affiliation – AFTA members will not falsely represent a person‟s affiliation within their firm
 Confidentiality –AFTA members will treat every client transaction confidential and not disclose
any information without permission of the client, unless required by law
 Conflict of interest – AFTA members will not allow any preferred relationship with a supplier to
interfere with the interests of their clients
 Consumer protection – AFTA members will use every effort to protect their clients against any
fraud, misrepresentation or unethical practices which may arise in the travel industry
 Cooperation – AFTA members will cooperate with any inquiry conducted by AFTA to resolve
any dispute involving consumers or another member
 Delivery – AFTA members operating tours will provide all components as stated in their
brochure or written confirmation, or provide alternative services of equal or greater value or
provide appropriate compensation
 Disclosure – AFTA members will provide complete details about terms and conditions of any
travel service, including cancellation and service fee obligations, before accepting payment for
the booking
 Notice – AFTA members operating tours will promptly advise the agent or client who reserved
the space of any change in itinerary, services, features or price. If substantial changes are
made that are written within the control of the operator, the client will be allowed to cancel
without penalty
11
 Qualifications and professionalism – AFTA members must employ staff who have
appropriate qualifications and are committed to continuing professional development, such as
(but not limited to) the Australian Travel Professional Program (ATPP). AFTA members must
ensure that all staff offer truly professional advice by being fully informed on the various facets
of Australian and International travel
 Refunds – AFTA members will remit any undisputed funds under their control within the
specified time limit. Reasons for delay in providing funds will be given to the claimant promptly
 Responsiveness – AFTA members will promptly respond to their clients‟ complaints
 Exploitation of children – AFTA members will not provide or assist in the provision of any
travel service which, to their knowledge, is to be used for a purpose involving the sexual
exploitation of children.
*This section is reproduced with permission from www.afta.com.au, copyright AFTA
WAYS TO ENSURE YOU COMPLETE YOUR ALLOCATED TASKS
Tips to make this happen are:

 Work quickly – get as much done as fast as possible in keeping with quality, safety, house
standards or noise. The point being that you can‟t afford to dawdle or waste time
 Practice being interrupted – accept that many of the things you start will not be able to be
completed without interruption, so work with that understanding. The fact that you get
interrupted demonstrates that there are people there for you to serve. The real worry would be
if you had no-one to interrupt you!
 Practice tact and diplomacy – there will be instances where you simply can‟t stop what you are
doing to do something else, so you must develop a set of responses that lets the customer
know you are busy but you will be with them very shortly
 Take a minute to plan and prioritise – too many people just jump in and start their work without
planning and without giving their tasks a priority order. A minute spent working out what to do
first, second or third, is time well spent as it forces you to identify why tasks have the urgency
you allocate to them. It makes you justify to yourself why things should be done in a certain
order
 Ask for help where required.
shorturl.at/entxz shorturl.at/cyEF8
12
1.3 IDENTIFY WORK AREAS TO BE CLEANED AND MAINTAINED
Introduction
When guests first arrive at a hotel or restaurant, the first impression will be a lasting one. If there is
rubbish in the entrance, overflowing ashtrays or rubbish bins, dirty windows or missing light globes
the overall sense of well being of the guest will be lacking.
Types of surfaces to be cleaned
Now that you have identified all items to be cleaned, we also need to identify what product each
item is made of. The choice of material used will affect the choice of cleaning equipment and
chemicals selected for use.
The table below illustrates some materials that may be used and what they may be used for.
13
Frequency of cleaning
Once you have established which items and surfaces need

to be cleaned, we then need to decide how often these
areas will need to be cleaned.
The following terms must be understood when defining frequency:
 Daily clean - These are tasks that need to be done at least once daily. Some areas and items
will need to be cleaned several times per day e.g. Public toilets
 Task of the day - The supervisor may instruct you on a specific task of the day that requires
extra attention e.g. you may be instructed today to clean all door frames and their surrounds
whilst tomorrow you may need to pay special attention to all chair legs. This ensures that all
miscellaneous tasks are attended to, as and when needed
 Weekly clean - These are areas or items that need to be cleaned weekly. This may be
scheduled on certain days of the week e.g. Monday - Clean the West Wing windows internally,
Tuesday - Clean the East Wing windows internally, Wednesday - Clean lift grills on floors 8-14
on lifts 9 and 10
 Team Cleaning - This means that there will be a team of people each with their own task
working in the same area at once e.g. In a public toilet area one person would clean all the toilet
cubicles whilst another will clean all the wash hand basins followed lastly by somebody to clean
all the floors. Team cleaning is rare in hotels but in large entertainment venues or offices, this
practice is common. This will save all cleaners having to carry all pieces of cleaning equipment,
instead just carrying the equipment they will need for their specific tasks
 Periodic cleaning - Tasks that are done on a regular periodic basis such as deep cleaning of
carpets and upholstery, cleaning of chandeliers or windows. This cleaning will be planned and
may involve at times using external contractors.
14
2
Do It Now!
Direction: It is a requirement of this Unit you complete Work Activity. You must submit
documentation, suitable evidence or other relevant proof of completion of the activity.
Compile a list of all areas both front and back of house that require cleaning. Include the types of
both soft and hard surfaces that you would have to clean.
Front of the House Back of the House
15
Directions: Read the statement carefully then choose the best answer from the given
options.
1. The quality of reaching quickly and positively responses.

c.Political Issues d. Responsiveness
2. Any company that provides goods and services to a local population.

a. Local Business b. Tourism
c.Disclosure d. tourism Industry
4. These are areas or items that need to be cleaned weekly.

5. This means that there will be a team of people each with their own task working in the same area
at once.
6. Tasks that are done on a regular periodic basis.

7. The backbone for the economic growth.

9. The Task that need to be done at least once day.

10. It is one to do with government or politics.

16
17
POST TEST
Self-check 1.1
1. D
2. A
3. C
4. A
5. A
6. B
7. D
8. C
9. D
10.B
PRE-TEST
Self-check 1.1
1. A
2. D
3. B
4. A
5. C
6. B
7. D
8. C
9. B
10. A
REFERENCES
© ASEAN 2012 Trainee Manual Develop and update tourism industry knowledge
www.afta.com.au, copyright AFTA
https://prezi.com
https://www.google.com/search?sxsrf=ALeKk03cTwkBIjy3rA7shS8j2bezllGfdQ%3A1598247971394&
ei=I1RDX-zRF4uHoATl073ADQ&q=example+of+Social+significance+in+tourism+industry&oq=examp
le+of+Social+significance+in+tourism+industry&gs_lcp=CgZwc3ktYWIQAzoECAAQR1Cu8ARYrvAEYM
f4BGgAcAF4AIABwwSIAcMEkgEDNS0xmAEAoAECoAEBqgEHZ3dzLXdpesABAQ&sclient=psy-ab&ved=0ahUKEw
is7-PUkbPrAhWLA4gKHeVpD9gQ4dUDCAw&uact=5
https://msu.edu/course/prr/840/econimpact/pdf/ecimpvol1.pdf
https://www.merriam-webster.com/dictionary/industry
https://www.piie.com/research/economic-issues
shorturl.at/kyHJ7
shorturl.at/fqrHP
https://www.revfine.com/tourism-industry/
shorturl.at/egGUY
shorturl.at/qyY69
https://onlinelibrary.wiley.com/doi/abs/10.2307/3588491
https://legaldictionary.net/confidentiality/
shorturl.at/ahuFM
shorturl.at/dpKU1
shorturl.at/grQUY
shorturl.at/noyDS
shorturl.at/uvKL0
shorturl.at/suxJ5
shorturl.at/hJOV6
https://en.wikipedia.org/wiki/Wool
https://en.wikipedia.org/wiki/Nylon
shorturl.at/eDFIZ
shorturl.at/cdlrT
shorturl.at/frtN7
shorturl.at/czXZ1
https://en.wikipedia.org/wiki/Ceramic
shorturl.at/kxCM6
https://www.dictionary.com/browse/chrome
shorturl.at/alORU
shorturl.at/nAN57
18

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SENIOR HIGH SCHOOL

DEVELOP AND UPDATE INDUSTRY KNOWLEDGE

Housekeeping NCII - Grade 12

Published by the Department of Education

Development Team of the Module:

Members: ______________, Ph.D. EPS - LRMDS

Printed in the Philippines by: ____________________________________________

Department of Education • Republic of the Philippines

DEFINITION OF TERMS 5-6

IDENTIFY SOURCES OF INFORMATION 9

IDENTIFY SOURCES OF INFORMATION ON

IDENTIFY WORK AREAS TO BE CLEANED 13

of how much time should you allot to each lesson.

2. Read the instructions carefully and follow the precautionary measures.

4. Don’t forget to answer the Self-Check.

1. It is a vital pre- requisite for effective performance within industry.

2. The Task that need to be done at least once day.

4. These are areas or items that need to be cleaned weekly.

6. Tasks that are done on a regular periodic basis.

7. The backbone for the economic growth.

9. It is one to do with government or politics.

1.1 IDENTIFY SOURCES OF INFORMATION ON ISSUES OF ECONOMIC, POLITICAL AND

In summary, tourism involves all activities that

It is important in the tourism industry to have up-to-date information so you can:

 Talk to customers about industry specific events,

 Economic issues- Businesses and public organizations

 Political issues - Politics and those involved with the

Finding information on local community

 Visiting local businesses and finding out what they provide

WAYS TO ENSURE YOU COMPLETE YOUR ALLOCATED TASKS

Tips to make this happen are:

Types of surfaces to be cleaned

Once you have established which items and surfaces need

The following terms must be understood when defining frequency:

Front of the House Back of the House

1. The quality of reaching quickly and positively responses.

2. Any company that provides goods and services to a local population.

4. These are areas or items that need to be cleaned weekly.

6. Tasks that are done on a regular periodic basis.

7. The backbone for the economic growth.

9. The Task that need to be done at least once day.

10. It is one to do with government or politics.

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