UZMA KHAN

(647) 675-7864
uzma.ahmed.khan@gmail.com
https://www.linkedin.com/in/uzmakhan-trainer/
Toronto (GTA), ON
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Profile
A certified learning and development professional (CTDP), experienced in designing innovative learning solutions
based on adult learning theories and coaching principles.

Curriculum Design | Blended Learning | VILT| eLearning | Content Development | Coaching | Articulate 360
Learning Portfolio: https://uzmakhanportfolio.weebly.com/

Core Skills & Qualifications:

 Certified Training and Development Professional (CTDP)
 Certification in Adult Education (Sheridan College): GPA 3.97. Completed Delivering Instruction
to Adult Learners, Instructional Design, Curriculum Design, Evaluation Strategies, Learning Trends
 Experienced in content development, training, coaching, and managing complex projects
 ICF accredited Certified Professional Coach (CPC) with 100 plus hours of one-on-one coaching
 Excellent content development and writing skills with more than 200 published articles
 Demonstrated ability to manage multiple projects involving challenging priorities with international teams,
using tracking sheets and heat maps
 Adept at using multiple learning strategies and formats to deliver the best learning solutions
 Created engaging blended learning experiences for an international forum - used cartoons and in-house videos
to raise data management awareness to 90%
 An independent worker who works equally well in a team. Proactive, self-motivated, results-driven
 Proficient in MS Office, authoring tools and LMS management

Professional Experience:

Learning Consultant
Sanofi Pasteur August 2020 to date (contract)
 Finalize technical training content in collaboration with SME’s and route it through the LCMS
 Conduct critical analysis of training modules via LMS generated training reports to help departments identify
gaps and achieve the required training completion percentages for the Toronto site
 Facilitate virtual sessions for Train the Trainer for both Instructor-Led and On-the-Job training and qualify
new trainers.

Learning Consultant
CIBC February 2019 to July
2020
 Design research-based empathy and resilience training for project Reimagine Induction (a new induction
program for front line staff) using a range of learning solutions.
 Design technical skills training for project Simplii for new system roll-out using a combination of self-study
(FAQs and quick-learns), and instructor-led activities that best serve business partner and learner needs
 Use investigative communication (both research and people-based), to conduct Training Needs Analysis for
existing Telephone Banking training content; and create new content where required
 Highlight critical performance gaps that are impacting AHT (Average Handling Time) and sales targets
 Create interventions like ‘Round Robin Whiteboard’s and ‘Handling a Challenging Day’ to address these
gaps; incorporating soft skills training along with technical skills.
 Recommend simple strategies like drafting purpose statements for call queue’s to ensure Facilitators, Team
Leads and Progress Leaders present coherent learning content to the learners
 Create VILT (Virtual Learning Instructional Strategies) for Canada-wide induction programmes
 Work closely with Senior Advisors, Learning Designers, Learning Management Leads, Facilitators, and all
other project stakeholders using relationship building skills based on honesty and humour; and timely
communication to keep a project on track

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Ecotex : Two-month Training and HRMS Project December 2018 to 31 January 2019

Trainer and HR Generalist (with Customer Support responsibilities)

Phantom Screens March 2018 to November 2018
 Designed and facilitated a training session on persuasion skills using role-plays and movie clips from the
movie ‘Wolf of Wall Street’ to train staff on developing ethical persuasion skills.
 Trained new employees on CRM software ‘Vonigo’ for Client Management
 Provided exceptional HR and Training services focusing on customer care including in-person service
 Participated in recruitment drives, training initiatives and orientation programme for new employees
 Contributed towards Social Media enhancement by writing targeted articles

Manager – Training, Communication, Operations

Kingsmen Capital Investments June 2017 to February 2018
 Developed content for Standard Operating Procedures and training material for new employees
 Trained new staff on PipeDrive a CRM software for Client Management
 Led communications with business owners to help them decide on best financing solutions
 Financial and HR management for the office

Content Development (freelance): Training, Coaching, Communication May 2017 to December 2018
Purple Moon Creative and Coaching Worx
 Developed online training content aimed at developing effective brand presence that helped growing
companies translate specific business objectives into effective communication

Training, Communication, Information Governance & Risk Advisor

British Council: (global presence in more than 100 countries) May 2014 to April 2017
 Trained employees on mandatory compliance framework across different functional groups to ensure business
processes were aligned with organizational objectives. Achieved 100% compliance result
 Created tracking sheets with Heat Maps coding that ensured all 25 controls and various subcontrols in the
compliance framework were on track, and training targets were met. Worked with legal and compliance
teams.
 Liaised with Communication and HR Teams to create engaging training and awareness-raising interventions.
e.g. ‘IM Awesome’ and ‘I think therefore IM’ - high-energy Information Management projects with
competitions, prizes, and zero-budget humorous video clips starring office employees
 Delivered training programmes for a new library workforce of 40-plus staff using blended learning
 Participated in global communications team initiative in revising content for new eLearning courses
 Developed and delivered Webinar-worthy engaging content for new cross-functional international teams
 Worked with HR to increase eLearning engagement percentages to above 80%

Consultant: HR, Training and eLearning May 2013 to April 2014

3iLogic: ( HR and eLearning Consultancy)
 Strategized in the implementation phases for all eLearning and Learning Management System (LMS) projects,
using instructional design and adult learning theories
 Assessed learning culture and learning styles of clients and recommended appropriate training solutions
 Led and participated with the team in designing and delivering promotional training sessions for clients
 Supervised the customization of open source LMS for different clients including a major bank
 Worked with software engineers to incorporate new functionalities and tracking of training programmes in the
LMS. Approved final versions of LMS and eLearning courses

Manager: Training & HR August 2008 to April 2013

NCCPL: (clearing arm of the Pakistan Stock Exchange)
 Established HR department for 100-plus staff. Designed ongoing employee career development initiatives
 Managed successful leadership Management Trainee programme with 90% ROI on retention targets
 Delivered 7-10 training workshops every quarter on Stress, Time Management and Customer Care.
 Introduced training needs analysis as an intrinsic part of Performance Management.
 Introduced concept of teach-back sessions and Monday Morning Coffee sessions on soft-skills

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  Used coaching skills and worked with Senior Management to resolve complex conflict resolution issues
involving technical staff - successively ensuring minimum impact to business
 Trained new staff on company policies and procedures

Education & Professional Development (courses attended)

 Canadian WES Equivalency: Bachelors of Science
 Instructional Design (ID) Linked-In Learning: Adult Learners, Models of ID, Needs Analysis, Teaching
Techniques: Writing Effective Learning Objectives, Storyboarding, Working with SMEs, Learning
Management Systems (LMS) Quick Start
 Managing People, First–Line Management, Time Management, Coaching Skills, Presentation Skills,
Managing the Individual, Recruitment and Selection, Customer Care - workshops by the training department
of Oxford University Press (Manchester/London - UK).
 Seconded for two months in the Training Department of Oxford University Press - Oxford, UK
 Stress Management and Resiliency Training - HeartMath Institute, California, USA

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