Obervations of service time (in min)

Sample 1 2 3 4 5
1 1.62 1.54 1.38 1.75 2.5
2 1.25 1.96 1.55 1.66 1.38
3 1.85 1.01 0.95 1.79 1.66
4 3.1 1.18 1.25 1.45 1.09
5 1.95 0.76 1.34 2.12 1.45
6 0.88 2.5 1.07 1.5 1.33
7 1.55 1.41 1.95 1.14 1.86
8 2.78 1.56 1.87 2.03 0.79
9 1.31 1.05 0.94 1.53 1.71
10 1.67 1.85 2.03 1.12 1.5
11 0.95 1.73 1.12 1.67 2.05
12 3.21 4.16 1.67 1.75 2.87
13 1.65 1.78 2.63 1.05 1.21
14 2.36 3.55 1.92 1.45 3.64
15 1.07 0.96 1.13 2.05 0.91

X Bar Chart
3.50

3.00 2.90
2.54
2.50

2.00 1.74
1.69 1.64 1.70 1.70 1.59 1.49
1.53 1.44 1.48 1.49
1.50 1.28 1.30

1.00

0.50

0.00
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15

Xbar X-D-Bar UCL-X LCL-X

2 samples are above UCL and the system

is not in control. Moreover, most of the
values are below mean and the pattern is
due to the two outliers which is pulling
the mean towards it.
 (in min)
6 Xbar X-D-Bar UCL-X LCL-X Range Rbar UCL-R LCL-R Xbar consta
1.32 1.69 1.70 2.38 1.02 1.18 1.40 2.81 0 0.48
2.01 1.64 1.70 2.38 1.02 0.76 1.40 2.81 0 0.48
1.94 1.53 1.70 2.38 1.02 0.99 1.40 2.81 0 0.48
2.11 1.70 1.70 2.38 1.02 2.01 1.40 2.81 0 0.48
1.03 1.44 1.70 2.38 1.02 1.36 1.40 2.81 0 0.48
1.62 1.48 1.70 2.38 1.02 1.62 1.40 2.81 0 0.48
1.02 1.49 1.70 2.38 1.02 0.93 1.40 2.81 0 0.48
1.14 1.70 1.70 2.38 1.02 1.99 1.40 2.81 0 0.48
1.15 1.28 1.70 2.38 1.02 0.77 1.40 2.81 0 0.48
1.36 1.59 1.70 2.38 1.02 0.91 1.40 2.81 0 0.48
1.42 1.49 1.70 2.38 1.02 1.10 1.40 2.81 0 0.48
3.76 2.90 1.70 2.38 1.02 2.49 1.40 2.81 0 0.48
2.09 1.74 1.70 2.38 1.02 1.58 1.40 2.81 0 0.48
2.3 2.54 1.70 2.38 1.02 2.19 1.40 2.81 0 0.48
1.66 1.30 1.70 2.38 1.02 1.14 1.40 2.81 0 0.48

R- Chart
3.00
2.90
2.50 2.49
2.54
2.19
2.00 2.01 1.99
1.74 1.62 1.58
1.59 1.49 1.50
1.30 1.36
1.18 1.10 1.14
1.00 0.99 0.93 0.91
0.76 0.77
0.50

0.00
10 11 12 13 14 15 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15

CL-X LCL-X Range Rbar UCL-R LCL-R

Rconstant( Rconstant(D4)
0 2.00
0 2.00
0 2.00
0 2.00
0 2.00
0 2.00
0 2.00
0 2.00
0 2.00
0 2.00
0 2.00
0 2.00
0 2.00
0 2.00
0 2.00