EBS Strategy PDF

Oracle E-Business Suite: Strategy and
Updates
Enabling Modern Business
Cliff Godwin
Senior Vice President
Applications Development, Oracle
Agenda
• EBS Overall Strategy

• EBS Ongoing Investments
• Additional Resources
• Takeaways
4 Copyright © 2020, Oracle and/or its affiliates

Agenda

• Takeaways

Oracle’s Ongoing Investments for EBS Customers
Strategic Investments
Functional Innovation
Customer Driven Enhancements

Modern User Experience
and Mobility Product-specific features
Operational Efficiency Technology improvements
Hundreds of features from Idea

Spaces on My Oracle Support

Delivering Innovation with Regular Updates
Continued Investment and Support for Years to Come without Major Upgrade
Latest Release
12.2 12.2.3 12.2.4 12.2.5 12.2.6 12.2.7 12.2.8 12.2.9 12.2.10
09/2013 12/2013 09/2014 10/2015 09/2016 09/2017 10/2018 08/2019 09/2020
ECC Sept 2020 Updates

ECC March 2020 Updates
ECC August 2019 Updates
ECC April 2019 Updates
ECC Initial Delivery

Continuous Innovation on EBS 12.2
Update Underlying Technology while Keeping the Same Level of EBS Code
12.2.9 12.2.9
12.1.3 12.2.7 12.2.7
11.5.10 12.1.2 12.2.0 12.2.0
EBS EBS
Upgrade Upgrade
Application Fusion Tech Stack
Future
iAS 1.0.2.2 Server Middleware Upgrade Fusion
10g 11g Middleware
Delivering Technology Stack Updates

without the Effort and Cost of a Major Upgrade
Long-Term Support for EBS 12.2
• Premier Support through at least 2031

• Rolling 10+ years of Premier Support
Today 2031
Rolling 10+ Years
Premier Support
2020 2031 20XX …

Support Timeline for EBS Customers
Latest Release
12.1 12.1.2 12.1.3 12.2 12.2.3 12.2.4 12.2.5 12.2.6 12.2.7 12.2.8 12.2.9
12.2.9 12.2.10
12.2.10
05/2009 12/2009 08/2010 09/2013 12/2013 09/2014 10/2015 09/2016 09/2017 10/2018 08/2019 XX/2020
09/2020
PREMIER SUPPORT THROUGH:

• Release 12.1: Dec. 2021
• Release 12.2: At least 2031

EBS 12.1.3 Support Beyond Dec. 2021
Available though Advanced Customer Services (ACS) Contract
• EBS 12.1.3 Premier Support ends Dec 2021

• EBS 12.1.3 ACS Market Driven Support (MDS) available for 2022 and 2023
– Helps customers operate safely in stable operation while completing their project
– Includes Severity 1 and Severity 2 bug fixing as well as security updates
– Minimum code level requirements
– Minimum infrastructure requirements
– Some products excluded
– Price is based on a tiered price structure based on EBS support contract amount
MDS helps customers operate safely in stable operation

while completing their project

Oracle E-Business Suite Certified with Oracle Database 19c
Leverage Latest Oracle Database Technology
• Certified EBS Releases:

– Oracle E-Business Suite 12.2
– Oracle E-Business Suite 12.1.3
• Interoperability Notes:
– Oracle E-Business Suite Release 12.2 with Oracle
Database 19c (Doc ID 2552181.1)
– Oracle E-Business Suite Release 12.1 with Oracle
Database 19c (Doc ID 2580629.1)

Oracle Database 12.1 and 11.2 for Oracle E-Business Suite
• Database 12.1
– Extended Support ends July 31, 2022
– Extended Support fees waived through the full Extended Support period (July 31, 2022) for 12.1.0.2 databases
used for Oracle E-Business Suite
• Database 11.2
– Extended Support ends December 31, 2020
– Extended Support fees waived through the full Extended Support period (December 31, 2020) for 11.2.0.4
databases used for Oracle E-Business Suite
– ACS Market Driven Support (MDS) available for 11.2.0.4 databases after December 2020
• For more info, see:
– Extended Support Fee Waiver for Oracle Database 12.1 and 11.2 for Oracle E-Business Suite (Doc ID 2522948.1)

Agenda

• Takeaways

EBS 12.2 Innovation Across the Suite
Driven by Today’s Business Requirements for Enterprise Operations
Order Mgt
Financials
& Logistics Key Enhancements
Human
Human
Financial Projects &
Procurement ü Online Patching for Reduced Downtime
Capital
Capital Mgt
Management Procurement
& Projects
ü Enterprise Command Centers for Simple, Actionable Info
EBS
Human
Asset ü More Modern User Experience (UX) for Higher Productivity
Financials Manufacturing
Order Mgt
Capital Mgt
Lifecycle & Logistics ü New and Enhanced Business Functions Across the Suite
& Service
Asset
Manufacturin
Lifecycle
g
& Service
& Planning

EBS Enterprise Command Centers
• Identify and Act on Priority Transactions

Information-Driven Navigation without Custom Operational Reporting
• Browse and drill on actionable indicators
• Use consumer-like search and filters
• Displayed data recalculated with each drill
• “Conversation with the data” to narrow in on most
important priorities
• Take action on selected transactions

EBS Enterprise Command Centers
30 Command Centers with 100+ dashboards across the Suite
Financial Management Order Management & Logistics Asset Lifecycle & Service
• Receivables • Order Management • Enterprise Asset Management
• iReceivables • Inventory Management • Asset Tracking
• Payables • Advanced Pricing • Service Contracts
• Assets • iStore* • Service (TeleService)
• Lease Contracts (Financials) • Landed Cost Management • Field Service
• Lease and Finance Management • Channel Revenue Management • Depot Repair
• Incentive Compensation
Procurement & Projects Manufacturing Human Capital Management

• iProcurement* • Discrete Manufacturing • Human Resources
• Procurement • Process Manufacturing
• Projects • Outsourced Manufacturing
• Project Procurement • Cost Management
• Contract Lifecycle Management for Public • Quality
Sector
* Consumer-like shopping enabled via ECC Framework

Enterprise Command Centers with EBS 12.2
Easy to Deploy in EBS 12.2 environment
• Supports EBS 12.2.4 and above

• No additional costs for licensed users of base
products

ECC: Integrated with EBS UI and Security
Minimal Configuration Required
• Integrates with EBS UI

– ECC pages are within EBS menu navigation
– Drilldown to transaction pages to take action
• Honors EBS Security
– Function security
– Data security at the record level

ECC: Multi-Lingual Support
Easy to Deploy Different Languages in Same Instance

ECC: Extensible with ECC Framework
Easy to Change and Add Dashboards for EBS-Related Data
• Update dashboard design

and visualizations Summarization Bar
• Expose additional data in EBS
instance on the dashboard Tag Cloud
• See “Extending Oracle

New Data Attributes
Enterprise Command and Metadata
Chart
Centers” document in EBS
doc library
Results
Table/Grid

EBS Financial Management: 12.2
Order Mgt Key Enhancements

Financials
& Logistics
ü Enterprise Command Centers: AR, iRec, AP, FA, Lease
Human
Human
Procurement
Capital
Capital Mgt Procurement ü Equipment Leasing for Lessee for IFRS 16 / ASC 842*
Management & Projects
EBS ü GL and AP Approval Flexibility and Automation
Human
Asset
Financials Manufacturing ü AR: New Cash Receipt Application Methods
Order Mgt
Capital Mgt
Lifecycle & Logistics
& Service ü Enhanced Credit Scoring and Collection Strategies
Asset
Manufacturin
Lifecycle ü Lease: Increased Throughout Across End-to-End Process
g
& Service
& Planning
24 Copyright © 2020, Oracle and/or its affiliates * Available for 12.1.3 and 12.2
Receivables Command Center
Optimize Collection Cycle and Increase Cash Flow
• Minimize customer account delinquency

– Compare current and delayed transactions against
unapplied receipts
– Contact customer and expedite collection
• Reduce Days Sales Outstanding (DSO)
– Resolve billing process bottlenecks
– Reconcile payment exceptions and discrepancies
• Tailor collection strategy per customer
– Analyze payment trends, overdue balances,
adjustments, credit memos, and more
– Recognize potential problems and minimize delays
• Optimize Receivables month-end processing
– Identifying missed and incorrect accounting entries
– Identify improvements to be made over next period

360⁰ View of Outstanding Receivables
Drill into largest

overdue transactions

Delinquent Amount Spread Across Accounts
Drill into largest

Filter by top delinquent

account

Invoices with Overdue Balance
Drill into largest


account
Preview invoice

Review Customer Invoice
Drill into largest


account
Preview invoice
25-Jan-2019

Payables Command Center
Optimize Invoice Processing and Utilize Discounts
• Optimize Days Payable Outstanding (DPO)

– Resolve processing issues and accelerate payments
to capture discounts
– Eliminate early payments and pre-payments
• Optimize cash outflow
– Estimate cash outflow based on due date
– Forecast cash requirements in different currencies
• Improve supplier relationships
– Release invoice holds effectively and avoid late fees
– Track status of recent payments
• Optimize Payables month-end processing
– Identifying missed and incorrect accounting entries
– Identify improvements to be made over next period

Demo: Identify and Act on Accounting
Exception
Using Payables Closing Dashboard

Visibility into All Payables Subledger Accounting Events
View all subledger accounting

events
Filter accounting period

Filter Accounting Period

events

Monitor Accounting Events for Current Period

events
Drill into draft accounting

events

Review Draft Accounting Events

events

events
Review draft journals for

credit memos

Review Draft Accounting Events for Credit Memo

events

events

credit memos
Expand to review all
accounting entries

Review Expanded View of Accounting Entries

events

events

credit memos

accounting entries
Identify unusual account

Review Credit Memo Entries for Unusual Account

events

events

credit memos

accounting entries

across different event types

Review All Accounting Events for Same Account

events

events

credit memos

accounting entries

Export draft journals with
wrong account

Export Transactions with Wrong Account to Correct

events

events

credit memos

accounting entries

wrong account

Save Applied Filters for Revalidation

events

events

credit memos

accounting entries


wrong account
Saved applied filters

Reapply Saved Search to Confirm Corrections

events

events

credit memos

accounting entries

wrong account

Save applied filters
Apply saved searches for
validation

Validate Transactions with Wrong Account are Corrected

events

events

credit memos

accounting entries


wrong account
Apply saved searches for

validation

iReceivables Command Center
Streamline Disputes Management
• Minimize revenue leakage (for internal users)

– Monitor dispute activities to eliminate invalid disputes
– Reduce cost of collection related activities
• Optimize cash outflow (for customer users)
– Take advantage of discounts
– Avoid late payment charges
– Manage and dispute invalid invoices
– Reconcile own account

Assets Command Center
Improve Fixed Assets Management and Accounting
• Speed up period close

– Reconcile Assets and General Ledger accounting
discrepancies
– Clear pending transactions of type revalue, re-class,
transfer and more
• Forecast and manage capitalization events
– Assess impact on key financial indicators
– Monitor capitalization spending
• Increase asset utilization
– Resolve asset utilization, assignment and location
discrepancies
– Address data quality issues

ECC March 2020
Lease Contracts Command Center (Financials)

Curate Lease Contracts and Reduce Costs
• Curate lease information for IFRS16/ASC842

– Ensure lease transactions are completed for
disclosure reporting
– View disclosure information required by both ASC842
and IFRS16
• Forecast and manage lease costs
– Assess current and future lease liability impacts to the
balance sheet
– Exercise options that minimize future costs
• Improve lease negotiations
– Analyze options for renewals, residuals, and
terminations
– Compare costs across contracts, lessors, properties,
equipment, and more

12.1.3 & 12.2
Property Manager: Enhanced Lease Accounting Support

Enhance Control and Accuracy for IFRS 16 and ASC 842 Compliance
• Lease Accounting • Amendment Processing

– Retro-date new bookings and terminations – Categorize type of amendment (e.g. term
– Process accruals anytime during period change, classification change, rate change)
– View leased-related AP transactions in Property – Support multiple amendments within same
Manager period
– New interest calculation of daily compounding – Store financial changes from amendments
interest to calculate PV and amortizations
• Equipment Leases
(features already available for real estate
leases)
– Add attachments to equipment leases
– AME approvals support for equipment leases
– Auto-generate asset numbers for equipment

Lease and Finance Management Command Center
Increase Throughput, Minimize Investment, while Improving Efficiency
• Drive revenue generating activities

– Identify and expedite contract renewals
– Improve accuracy and timeliness of meter billing
• Reduce investment in leases
– Reduce off-lease assets
– Accelerate application of contract unapplied cash
• Improve operational efficiency
– Manage bottlenecks for contract close out and and
month-end
– Fast-track dealer/partner payments

Incentive Compensation Command Center
Improve Accuracy and Timeliness in the Compensation Process
• Improve sales alignment

– Proactively identify plan communication issues
– Drive desired selling behavior
• Minimize overpayment
– Quality assure all phases of comp processing
– Rapidly identify and react to quality Issues
– Enable transparency to lifecycle of a transaction
• Improve sales morale for increased sales
– Proactively remove pay obstacles and delays
– Quickly resolve sales compensation disputes

EBS Order Management: 12.2
Key Enhancements
Order Mgt
Financials
& Logistics ü Enterprise Command Centers: OM, CHRM, OIC
Human
Human
Procurement ü New HTML UIs
Capital
Capital Mgt
& Projects ü Enhanced Subscription and Service Ordering
EBS
ü Advanced Billing: Recurring, Milestone, Usage Based
Human
Asset
Order Mgt
Capital Mgt
Lifecycle ü Enhanced Order Efficiencies and Performance
& Logistics
& Service
Asset ü Quoting: Enhanced Creation, Validation, and Approval
Manufacturin
Lifecycle
g ü CHRM: Flexible Volume Pricing, Enhanced Financial Control
& Service
& Planning

Order Management Command Center
Accelerate Order Flow and Quickly Act on Order Exceptions
• Meet revenue goals

– Expedite order processing by resolving issues
– Identify orders that can be shipped earlier, driving
revenue now
• Proactively remove fulfillment obstacles
– Fulfill more efficiently by changing warehouse or
carrier
– Take action by finding shipping alternatives
• Increase customer satisfaction
– Investigate and clear orders on hold
– Quickly react to late orders

Customer Service Rep Easily Finds New Orders with Alerts
Customer Service Rep

sees orders assigned to
them, by default
Drill into new orders

with alerts

Review New Orders on Pricing Hold

them, by default

with alerts
Drill into hold affecting

most orders

View Customers with Orders on Pricing Hold

them, by default

with alerts

most orders
Drill into customer with

most orders on pricing
hold

Inspect Orders for a Given Customer

them, by default

with alerts

most orders

hold
Drill into order to

inspect pricing

Review and Validate Discount Applied by Customer

them, by default

with alerts

most orders

hold
Drill into order to

inspect pricing
Review and validate

discount applied by
customer

Release Pricing Hold

them, by default

with alerts

most orders

hold
Drill into order to

inspect pricing
Review and validate

discount applied by
customer
Release pricing hold

Order Mgt 12.2: Enhanced Ordering and Billing for Combination of
Products, Subscriptions, and Services
More Automation for New Business Models
Release 12.2 – 12.2.5 Release 12.2.6 Release 12.2.7 Release 12.2.9
Subscription Ordering Recurring Billing Milestone Billing Usage Based Billing

Flexible ordering and Bill pre-defined number Bill upon milestone Bill based on actual
billing for combination of bills or indefinitely completion based on usage and usage billing
of products, services, until termination predefined OM events, tiers using fixed
subscriptions, and as well as custom amounts and/or rates
warranties defined milestones per usage unit

12.2.9
Order Management: Usage Based Billing

More Flexibility and Automation for Recurring Billing of Orders Based on Actual Usage
• Use cases
– Rentals based on usage Usage Billing Plan Lines for Sales Order Line in OM
– Subscriptions based on usage
• Bill order lines based on usage billing plan and
actual usage
– Define multiple usage tiers with fixed amount and/or
amount per usage unit
– Record actual usage manually or through open
interface

12.2.4 - 12.2.9
Order Management: HTML User Interface

Increase Productivity with Configurable HTML UI

12.2.10
Order Mgt: Customer Driven Enhancements

Improve Productivity and Control in Ordering Flow
• Included Items: Ability to price, apply charges, and

invoice
• Line Set for Promotional Lines
– Ensure the promotional ‘get’ item is shipped along
with the ‘buy’ items
• Spreadsheet Upload for Quotes and Orders using
WebADI
• Extensibility and Custom Attribute Support in
these Frameworks
– Holds Framework
– Item Orderability Framework
– Customer Service Rep (CSR) Assignment Rules
Examples of Included or Promotional Items

ECC Sept 2020
Advanced Pricing Command Center

Streamlined Pricing Visibility and Maintenance
• Enhanced visibility into pricing entities

– Access key information using metrics & charts
– Easily search attributes in headers, lines, and
qualifiers
• Streamlined pricing maintenance
– Update selected pricing entities
– Perform mass update using WebADI

Pricing Manager Reviews Pricing Setup in Advanced Pricing
Review pricing setup
Filter for price lists

Filter Price Lists for US Consumer Market Segment
Filter by US Consumer
market segment

Select Price Lists and Choose WebADI Update Option
market segment
Choose to update
selected price lists via
WebADi

Update Multiple Price Lists in WebADI
market segment
Choose to update
selected price lists via
WebADi
Update line item prices

in spreadsheet

ECC Sept 2020
iStore Enhanced Product Search with ECC

Modern User Experience in B2B Shopping
• Enhance customer satisfaction

– Simplify shopping for trading partners
– Quickly filter products with guided navigation
• Increase revenue
– Streamline buying to find best pricing and product
– Reduce number of abandoned carts

Trading Partner Starts Shopping for Washdown Motor in iStore
Search for washdown
motors
Review available
products

Review Available Products
Search for washdown
motors
Review available
products
View products in table
view

Review Available Products in Table View
Search for washdown
motors
Review available
products
view
View products in grid
view

Review Available Products in Grid View
Search for washdown
motors
Review available
products
view
view
Return to list view

Refine Search Results Based on Horsepower Capability
Search for washdown
motors
Review available
products
view
view
Return to list view
Search by horsepower
capability

Refine Search Results Based on Price Range
Search for washdown
motors
Review available
products
view
view
Return to list view
capability
Refine results by price

Select Products to Compare
Search for washdown
motors
Review available
products
view
view
Return to list view
capability
Compare products

Compare and Add Product to Cart
Search for washdown
motors
Review available
products
view
view
Return to list view
capability
Compare products
Add selected product to

cart and checkout

Review Cart and Checkout
Search for washdown
motors
Review available
products
view
view
Return to list view
capability
Compare products
Add selected product to

cart and checkout
Checkout to complete
purchase

Channel Revenue Management Command Center
Accelerate Claim Settlement Process
• Eliminate revenue leakage

– Quickly identify and chargeback invalid deductions
– Identify customer write off abuse and take action
• Improve collections
– Prioritize large claims to maximize cash returns
– Quickly identify past due balance and take action to
recover payments
• Increase profit margins
– Identify overbooked claims agents and balance
workload to clear aged claims
– Improve efficiency with analysis and collaboration
with customers/suppliers

ECC March 2020
Incentive Compensation Command Center:
Performance Evaluation Dashboard
Improve Productivity and Timeliness in Compensation Process
• Sales plan administrators can

analyze sales attainment and
performance trends
– Analyze across roles, plans,
and periods
– Compare quota to actual
achievement across periods
by plans and plan elements

EBS Logistics: 12.2
Key Enhancements
Order Mgt
Financials
& Logistics ü Inventory Management Command Center
Human
Human
Procurement ü UX: New HTML UIs, MSCA for Android and iOS*
Capital
Capital Mgt
& Projects ü Flexible Material Tracking
EBS
ü Enhanced Transportation Mgt (OTM) Integration
Human
Asset
Order Mgt
Capital Mgt
Lifecycle ü Warehouse Throughput Efficiencies
& Logistics
& Service
Asset ü Advanced Catch Weight
Manufacturin
Lifecycle
g ü Yard Management
& Service
& Planning
Inventory Management Command Center
Streamline Inventory Activities and Quickly Act on Exceptions
Coordinate daily activity

• Optimize outbound fulfillment
• Expedite receiving, inspection & putaway
• Maintain inventory accuracy
• Efficiently manage items
Maximize resource utilization
• Prioritize workloads
• Allocate resources
• Analyze performance

Demo: Receive Lines Prioritized by Expected
Date
Using Receiving Dashboard

Logistics Manager Reviews Receiving Workload
Logistics manager
reviews receiving
workload
Focus on lines
requiring putaway

Review Putaway Lines by Expected Dates
Logistics manager
reviews receiving
workload
Focus on lines
requiring putaway
Select lines with oldest

expected date

Select Line with Oldest Expected Date for Putaway
Logistics manager
reviews receiving
workload
Focus on lines
requiring putaway

expected date
Initiate putaway action

Deliver Material to Complete Putaway
Logistics manager
reviews receiving
workload
Focus on lines
requiring putaway

expected date
Initiate putaway action
Deliver material to
inventory to complete
putaway

ECC March 2020
Inventory Management Command Center: Receiving Dashboard

Streamline Receiving Activities
• Track material by ‘Expected Date’

– View items and quantities
– For purchase order and internal orders
• Manage workload in receiving
– Track pending inspections
– Manage pending putaways
– Prioritize high value or high demand items
– Focus on backordered items shipping today

ECC Sept 2020
Inventory Management Command Center: Reservations Dashboard

Effectively Manage Demand-Driven Reservations
• Provides demand by date,

item, and customer
– Sales orders and ISOs
– Discrete jobs
• Highlight backordered and
short demand lines
• Take action to create, update,
and transfer reservations

Investigate Unreserved Demand for Upcoming Days
Review unreserved
demand needed soon
Select unreserved
demand for earliest date

Review Items That Have Unreserved Demand for Selected Date
Review unreserved
demand needed soon
Select unreserved
Select item with sales
orders

Review Customers That Have Unreserved Demand for Item and Date
Review unreserved
demand needed soon
Select unreserved
demand for earlier date
orders
Select highest priority

customer

Select Sales Order Line to Create Reservation
Review unreserved
demand needed soon
Select unreserved
orders

customer
Select demand line to

create reservation

Create Reservation for Sales Order Line
Review unreserved
demand needed soon
Select unreserved
orders

customer
Select demand line to

create reservation
Create a reservation for

sales order line

ECC March 2020
Inventory Management Command Center: Activity Dashboard

Improve Resource Utilization and Productivity
• Track time spent per activity

– Labor
– Equipment
• Analyze resource utilization
– Compare today to past days
– Compare today to average
• Compare resource
productivity
– Identify top performers
– Tailor training plans and
assignments based on
performance

12.2.10
Warehouse Management/MSCA: User-Defined Activities

Improved Productivity with More Complete View of Warehouse Activities
• Track labor hours for activities not related to EBS

transactions, such as:
– Inbound: Unload Trailer; Check Labels
– Outbound: Shrink Wrap Pallet; Load Trailer
– Miscellaneous: Clean Equipment; Training
• New capabilities
– Define user-defined activities
– Capture time spent in MSCA
– View and analyze in Activity Dashboard

12.2.10
WMS: Enhanced Picking by Document

Effectively Pick Related Tasks for More Document Types
• Pickers can select tasks from one or more of these

documents
– Delivery, trip, discrete job, zone, label
– Prior support for 2 documents: sales order and pick slip
• System provides optimized travel path for picker to

complete all picks in a single pass through the
warehouse
– Similar to picking multiple orders in a grocery store

12.2.10
WMS: Nested/Consolidated LPNs Across Projects

More Streamlined Warehouse Activities for Project-Centric Organizations
• Consolidate, ship, and receive materials via

nested LPNs for multiple projects and tasks
– Previously supported for a single project
• Typical use
– Aerospace & Defense manufacturers

12.2.6- 12.2.10
Inventory: Material Classification Code on On-Hand Inventory

Flexible Capture and Tracking of Inventory
• Print on outbound shipment documents (12.2.6)

• Track on-hand inventory with classification code
(12.2.10)
– Enable at item level
– View and update from Material Workbench
– Allocate using WMS rules
• Typical uses
– Track packaging codes / marked cartons
– Track country of origin

ECC March 2020
Inventory Management Command Center: Items Dashboard

Effectively Manage Item Catalog Across Organizations
• Search and browse catalog

items across organizations
• Compare item transaction
attributes setup
• View item associations
– Approved suppliers
– Manufacturers
– Related items
– Cross references

ECC March 2020
Landed Cost Management Command Center

Analyze Landed Costs for Better Procurement Decisions and Product Profitability
Gain visibility into extended supply chain costs

• View landed costs, variances and unplanned
costs
• Compare unit landed costs by supplier and
country
Improve product profitability

• Easily identify and manage landed cost
incurred beyond purchase price for items
• View landed cost trend for items
Make better global procurement decisions

• Determine optimal supplier to source from
• Source efficiently with visibility into charges
and taxes
12.2.5 - 12.2.8
Receiving HTML User Interface

Increased Productivity with Configurable HTML UI
• Receive new inventory

– Quick receipt
– Directed receipt with lot and serial #
– Item based receipt
• Receive returns to vendor
• Deliver into warehouse
• Correct received quantities

12.2.6
Shipping HTML User Interface

Increased Productivity with Configurable HTML UI
• Simplified UIs for shipping operations

– Informational tiles
– Simplified summary and starting point for daily
operations
– Easy drill-down capabilities
• Execute all available shipping actions
• Role based access

12.2.7 - 12.2.8
Inventory: Material Workbench HTML UI

Increased Productivity with Configurable HTML UI and Faceted Search
• Redesigned for simplicity

– Faceted Search
– Breadcrumbs for drill down
• Actions
– Move
– Issue
– Transfer Cost Group
– Cycle Count
• Multiple ‘View By’ options
• Personalizable

12.2.8
Warehouse Management: Task Management HTML UI
• HTML alternative to
Warehouse Control Board
• Enhanced with
– Employee availability view
– Override rule-based task
assignments
– Customer-defined metrics

12.2.9
Mobile Supply Chain Apps (MSCA): Adv Barcode Scanning

Support Multi-Field Barcodes for Industry Compliance without Customizations
• Single scan populates multiple fields

• Better compliance with new FDA (GS1) and
European (PPN) specifications
• Example use case:
K6560*4K2*0100327241053030*Q1*SSN114*20
LAMOCASE*21LAMO5.1.1
Single
Scan • PO Number: 6560
• Line Number: 2
• Item GTIN: 00327241053030
• Quantity: 1
• Serial Number: SSN11
• Sub/Loc: AMOCASE/AMO5.1.1
• Available as backport to any 12.2 release

ECC V3 & 12.2.9
Cycle Counting Dashboard & Workflow Approvals

Actively Manage Cycle Counting Activities
• Track open counts

– By schedule date
– By due date
• Monitor pending approvals
– Track value change
– Manage approvals using Workflow
– Audit rejected counts
• Identify unscheduled items
– Ensures all items are counted
105 Copyright © 2020, Oracle and/or its affiliates 105

12.2.9
Inventory & Order Mgt: Streamlined Backorder Processing

Streamline Backorder Processing with More Flexibility and Automation
• Automated cancellation of unshipped order

quantities for customers that don’t accept
backorders
• Automated creation of move orders for material in
staging that was not shipped
• Backorder delivery details without delivery
• Public API to backorder move order lines

12.2.9
Warehouse Mgt: Verify Pick

Reduce Incorrect Shipments and RMAs while Improving Inventory Accuracy
• Option to verify SKU and quantity

– Prior to dropping materials into staging
– Prior to shipping materials
• Configure what to verify based on LPN and its
item, order, and task attributes
Ship
• Especially helpful to highly regulated industries: Pick Load Pick Drop Confirm
Life Sciences, Food & Beverage
– Ensure correct lots and/or serials are shipped Verify Verify
Pick Pick

EBS Procurement: 12.2
Key Enhancements
Order Mgt
Financials
ü Modern Shopping Minimizing Non-Catalog Spend
& Logistics
ü Enterprise Command Centers: Procurement, CLM
Human
Human
Procurement
Capital
Capital Mgt
& Projects ü Procurement and Contract Efficiencies
EBS ü iSupplier Portal: Advanced Configurations
Human
Asset
Financials Manufacturing ü Supplier Management and Assessments
Order Mgt
Capital Mgt
& Service ü Services Procurement: Financing and Complex Payments
Asset
Manufacturin
Lifecycle
g ü Project Procurement*
& Service
& Planning ü Sourcing: Streamlined Flows
ECC March 2020
iProcurement: Consumer-Like Shopping

Enable Efficient Consumer-Like Shopping While Minimizing Non-Catalog Spend
• Increase operational efficiency

– Streamline shopping experience for employees
– Drive better contract utilization
– Reduce buyer administration through automated
document management & adaptive approval rules
• Improve management of employee spend
– Guide to negotiated items & preferred suppliers
– Avoid maverick spending with powerful search
– Raise compliance to buying policies & procedures
• Enable customer-driven content improvement
– Streamline customer feedback to enable catalog
content to adapt to business needs
– Gain qualitative insight to supplier performance

Demo: Shop for Computer Monitor
Using iProcurement consumer-like shopping flow

Employee Starts Shopping in iProcurement
Shop for a new

computer monitor

Employee Starts Shopping in iProcurement
Shop for a new

computer monitor

Search for a Computer Monitor
Shop for a new

computer monitor
Review search results

Review Available Products
Shop for a new

computer monitor
Check ratings &

reviews by other
employees

Check Ratings and Reviews by Other Employees
Shop for a new

computer monitor
Check ratings &

reviews by other
employees
Return to results list

and refine results by
monitor size

Refine Search Results
Shop for a new

computer monitor
Check ratings &

reviews by other
employees

monitor size
Select products to
compare

Select Products to Compare
Shop for a new

computer monitor
Check ratings &

reviews by other
employees

monitor size
Select products to
compare
Compare and add

selected monitor to
shopping cart

Compare and Add Selected Monitor to Shopping Cart
Shop for a new

computer monitor
Check ratings &

reviews by other
employees

monitor size
Select products to
compare
Compare and add

selected monitor to
shopping cart
Review shopping cart

Review and Submit Shopping Cart
Shop for a new

computer monitor
Check ratings &

reviews by other
employees

monitor size
Select products to
compare
Compare and add

selected monitor to
shopping cart
Review shopping cart
Submit requisition for

approval

ECC March 2020
Auto-Suggest Matching Catalog Items for Non-Catalog Requests
Enter non-catalog
request for microscope
Check catalog for

similar items

Review Possible Matching Catalog Items and Add to Cart
Enter non-catalog
request for microscope
Check catalog for

similar items
Review catalog matches
and add to cart
40X-2000X Binocular Compound Microscope

This microscope comes with a 30 degree inclined 360 degree swiveling
binocular compensation-free head, 3D mechanical stage, and coaxial
coarse fine focusing system. It gives eight level magnifications: 40x-80x-
100x-200x-400x-800x-1000x-2000x.
USD 275.99 EA AmScope Corporation

Procurement Command Center
Optimize Procurement Operations, Content Management and Supplier Relationships
• Expedite procurement operations

– Take corrective action on exceptions
– Manage against dates for timely completion
• Improve catalog content and buying behaviors
– Respond to requester feedback on catalogs
– Act on off-contract spend for requisitions and
expense reports
• Manage supply risk and performance
– Evaluate suppliers against performance criteria
– Act on best supplier fit and supplier risks
– Track negotiations toward strategic objectives
– Track workload and monitor negotiation cycle times
– Analyse awarded quotes/bids per supplier and
planned vs negotiated savings achieved

ECC Sept 2020
Procurement Command Center: Employee Shopping Tracker

Improve Catalog Content Based on Employee Shopping Searches
• Monitor and analyze

employee shopping behavior
• Identify goods/services that
employees are looking for but
cannot find in the catalog
– Searches resulting in items
added to cart
– Searches resulting in items
but not added to cart
– Searches with no matching
items
• Evaluate details of search
terms, frequency, dates, and
more

ECC March 2020
Procurement Command Center: Sourcing and Item Analysis Dashboards

Enhanced Productivity and Insight for Procurement Team Across Procurement Lifecycle
• Sourcing Dashboard
– Manage sourcing negotiations to objectives Sourcing Dashboard
– Track negotiation cycle times and savings
– Manage buyer workload
• Item Analysis Dashboard
– Manage catalog items based on procurement history
and performance
– Compare and select items based on supply source,
approved supplier lists, and agreements

Contract Lifecycle Management for Public Sector Command Center
Streamline Procurement Flow Across Stakeholders
• Provide consistent information across teams

– Enable consistent document visibility to Program
Office and Procurement teams across projects
– Ensure contract insights available to all stakeholders
• Improve procurement cycle-time
– Identify critical activities that require attention by
comparing planned against actual durations
• Maintain compliance
– Better contract compliance through proactive alerts
– Increase CAR Compliance
– Meet socioeconomic distribution requirements for
contract compliance mandates

EBS Projects: 12.2
Key Enhancements
Order Mgt
Financials
& Logistics ü Projects Command Center
Human
Human Projects & ü Labor Costing with Actual Costs
Financial Procurement
Capital
Capital Mgt
& Projects ü Enhanced Billing including Federal Billing and Bill Groups
EBS
ü Project Revenue Recognition for IFRS 15 / ASC 606*
Human
Asset
Order Mgt
Capital Mgt
Lifecycle ü Schedule of Values and Cost Breakdown Structure
& Logistics
& Service
Asset ü Enhanced Cost Accounting Adjustment Options
Manufacturin
Lifecycle
g ü Enhanced Project Planning and Controls
& Service
& Planning
Projects Command Center
Efficiently Manage & Control Budgets, Costing, Accounting & Capitalization Processes
• Enable faster period close

– Assess discrepancies right at source
– Validate and correct cost attributes
• Increase accuracy of asset capitalization
– Resolve uncapitalized expenditures in CIP
– Allocate unassigned costs to the correct assets
• Manage proper use of allocated funds
– Know budget availability at all times
– Track status of funds

ECC March 2020
Project Procurement Command Center

Ensuring Procurement Throughput for a Project Centric Organization
• Increase supply chain performance to meet

project needs
– Better align acquisition strategy to project
requirements
– Ensure logistics driven by procurement type
– Identify and reduce supply chain bottlenecks during
project execution
• Align supply contract T&Cs to project cash flow
– Drive sourcing and contract negotiations in line with
project cash flow
– Reduce risk of item and supplier performance that
may negatively impact project profitability
• Improve operational efficiency
– Track progress and act on exceptions & changes
– Enhance workload management for better
prioritization

12.2.4 - 12.2.9
Project Billing:
Enhanced Invoicing and Revenue Accrual with Bill Groups
More Flexibility and Control for Streamlined Invoicing and Revenue Accrual
• Bill groups are:

– Flexible categorization of project transactions
– To meet unique billing needs of each project
Example Bill Groups for a Project
• Release 12.2.4 new capabilities
Bill on weekly basis Bill when received Bill based on milestones
– Invoice by bill group: Generate separate invoices on
single project in parallel using bill groups Large Material
Engineering Purchases Construction
– Used for industry specific billing for Engineering &
Construction, as well as Federal Contracting Travel & Expense
• Release 12.2.9 new capabilities
– Revenue accrual by bill group
– Consolidated invoicing across projects by bill group

12.2.5 - 12.2.6
Projects: Schedule of Values (SOV)

Improve Project Control and Visibility for Projects with Contractual Schedule of Values
• SOV used by Engineering and Construction

companies for managing contracts and progress
• Manage schedule of values thru project lifecycle
– Align work plan with contract deliverables
– Manage actuals, budget, and forecast for work plan
and SOV
– Bill and forecast based on progress of deliverables
• Track unit based resource requirement by activity
for reuse and benchmark across deliverables
• Gain better visibility with earned value mgt at task
and resource level

12.2.10
Projects: Customer Driven Enhancements

Improve Control and Efficiency in Costing and Billing Agreements
• Projects Command Center

– Enhanced Budgetary Control Budgetary Control Dashboard
Dashboard
• Project Costing
– Payroll Integration for
Supplementary Payroll Runs
• Project Billing
– Agreement Approval
Workflow

EBS Manufacturing: 12.2
Key Enhancements
ü Enterprise Command Centers
ü Discrete, Process, Cost Mgt, Outsourced Manufacturing
Order Mgt
Financials
& Logistics ü Discrete Manufacturing
Human
Human
Procurement ü E-Kanban for Lean Manufacturing
Capital
Capital Mgt
& Projects ü Serialization Productivity Enhancements
EBS ü Component Availability Management
Human
Asset
Financials Manufacturing ü Outsourced Manufacturing
Order Mgt
Capital Mgt
Lifecycle & Logistics ü Process Manufacturing
& Service
Asset ü Enhanced Quality Management
Manufacturin
Lifecycle
g ü Yield Management
& Service
& Planning ü Outsourced Manufacturing
ü Serialization
Discrete Manufacturing Command Center
Manage Production Operations Efficiently and Meet Customer Commitments
• Improve manufacturing operations efficiency

– Quickly identify and manage pending material issue,
shortages and resource bottlenecks
– Find and resolve schedule delays and quality issues
• Meet customer commitment and reduce risk
– Rapidly act on customer order delays and production
schedule changes
– Discover and address production constraints across
manufacturing plants and departments
• Manage outside processing exceptions
– Identify delays sooner and adjust schedules
– Quickly identify bottlenecks and alternate suppliers to
mitigate quality non-conformance

12.2.2 - 12.2.8
Discrete MES: E-Kanban for Just-in-Time Manufacturing

Optimize Inventory Levels and Drive Toward Lean Manufacturing for Reduced Spend
• Lean Manufacturing
– Graphical user interface for process mgt
– Card planning, status and execution mgt
– Supplier access through iSupplier Portal
– Visual alerts and inventory health indicators
• More Controls & Visibility
– Enable E-Kanban at organization level
– Receive kanban cards in specific sub-inventory
– E-Kanban APIs in Integration Repository
– DFFs at card & pull sequence levels
– Internally sourced kanban cards
– Blanket PO release on E-Kanban Summary

12.2.10
Discrete Manufacturing: Reservations for Component Items on Jobs

Improved Control of Item Availability for On Time Job Completion
• Reserve supply for items on discrete jobs

Industrial
– Auto-reserve at item org level upon job creation or Manufacturing
release
– Manually reserve at detail level for item, sub
inventory, locator, lot, and serial number
– Supported for non-WMS organizations
High
Tech

Process Manufacturing Command Center
Manage Production Operations Efficiently and Meet Customer Commitments
• Improve manufacturing operations efficiency

– Quickly identify and manage pending material issue,
shortages and resource bottlenecks
– Find and resolve schedule delays and quality issues
• Meet customer commitment and reduce risk
– Rapidly act on customer order delays and production
schedule changes
– Instantly discover and address production constraints
across manufacturing plants
• Enable preventative and corrective actions
– Comply with regulatory mandates (FDA, ISO, etc) by
highlighting batches with quality problems
– Identify expiring lots and out-of-range parameters

ECC Sept 2020
Process Manufacturing Command Center: Outside Processing Dashboard

Effectively Manage Outside Processing Operations
• Identify delays and expedite

outside processing
operations
• Analyze delays due to
supplier deliveries and take
action

Process Production Supervisor Reviews Outside Processing Operations
Production Supervisor
reviews outside
processing operations
Drilldown into
Operations with PO
Receipt Delays

Review Operations Delayed Due to PO Receipt Delay
reviews outside
Drilldown into
Operations with PO
Receipt Delays
Filter for most delayed

operations

Review Purchase Orders Delaying Operations and Contact Buyer
reviews outside
Drilldown into
Operations with PO
Receipt Delays
Filter for most delayed

operations
Identify delayed PO
receipts and contact
buyer to expedite

12.2.9
Process Manufacturing: Serialization Support

Enhanced Control and Traceability in Production Operations
• For process industries that require traceability of Life Sciences

supply chain
– Life Sciences: Pharmaceuticals
– Chemicals
– Consumer Goods: Food and Beverage
• Serialization in Process Manufacturing
– Capture serial numbers of consumed ingredients and
final products
Chemicals
– Use serial genealogy to track and trace ingredient
serial units issued for specific batch lots and serials

12.2.10
Process Mfg: Enhanced Genealogy for Multi-Lot Batches

Improved Traceability for Multi-Lot Batches
• Track individual ingredient lots to specific product

lot
– Applicable to both lot and serial controlled items
• Applicable to long running production batches of
continuous manufacturing
• Critical to regulated industries
– Pharmaceuticals
– Food and Beverage
Pre-12.2.10
Ingredient lots and
product lots are not
directly associated
New with 12.2.10

Individual ingredient
lots are associated
directly to individual
product lots

Outsourced Manufacturing Command Center
Efficiently Manage Outsourcing Business
• Gain visibility across manufacturing partners

– Manage subcontracting status and product quality
– Monitor inventory balances and financial positions
• Proactively manage material replenishments
– Get insights into replenishment status
– Take corrective actions to avoid delays
• Preempt delays in subcontracting orders
– Identify material allocation issues
– Resolve potential causes for delays to ensure on-time
delivery

12.2.4 - 12.2.10
Outsourced Manufacturing Support (Discrete & Process)

Gain Visibility into Outsourcing Business with Manufacturing Partners
Full Outsourcing Subcontract Order Status Inventory Balances

View status of subcontract orders View quantity and value of material
Drop Ship
Supplier Raw and material allocations across in-transit or at manufacturing partner
A Materials manufacturing partners locations
B Buy Raw B C
C Materials
Ship Raw Materials B C Quality Financial Positions

Receive Finished Products A View reasons for poor quality of View financial positions of
Manufacturing
outsourced products and their value subcontract and replenishment
OEM
Partner across manufacturing partners orders for a manufacturing partner
Outsourced Manufacturing capabilities available as part of Discrete and Process Manufacturing licenses

ECC March 2020
Quality Command Center

Proactively Manage Product and Asset Quality to Minimize Business Disruptions
• Improve manufacturing efficiencies

– Quickly find and resolve quality non-conformances
– Effectively analyze root causes to increase yield
• Enforce quality standards and compliance
– Identify supply quality problems as they arise
– Establish better controls on deviations and prevent
costly recalls
• Reduce cost and business risk
– Provide insights into cost of quality to analyze
business impact
– Discover under-performing products to take
corrective actions

Demo: Take Corrective Action on Product
Quality Issues
Using Nonconformances Dashboard

Quality Manager Reviews Quality Issues Across Products
Quality manager reviews

quality issues across products
Select product with highest

defect cost

Review Quality Issues for a Specific Product


defect cost
Select nonconformance type

with highest defect cost

Review Product Components with Specific Quality Issue


defect cost

Drilldown into component with

highest defect cost

Review Suppliers of Product Component with Quality Issue


defect cost


highest defect cost
Select supplier with highest

defect cost

Review Nonconformance Occurrences for Specific Supplier


defect cost


highest defect cost

defect cost
Export nonconformance details

Save Exported Nonconformance List to Share with Supplier


defect cost


highest defect cost

defect cost
Review and save exported list

Initiate Corrective Action to Resolve Supplier Quality Issue


defect cost


highest defect cost

defect cost
initiate corrective action

Record Corrective Action and Attach Nonconformance List


defect cost


highest defect cost

defect cost
Save correction action to share

with the supplier

Supplier Reviews Correction Action via iSupplier Portal


defect cost


highest defect cost

defect cost

with the supplier
Supplier reviews attached

nonconformance list

Supplier Reviews Details of Nonconformance List


defect cost


highest defect cost

defect cost

with the supplier
Supplier reviews attached

nonconformance list

Cost Management Command Center
Manage Timely Costing of Transactions and Mitigate Accounting Period Close Risks
• Identify transaction costing bottlenecks

– Transactions that are pending in interfaces
– Transactions that have not been costed or accounted
– Maintenance work orders past scheduled close date
• Quickly resolve costing and accounting errors
– Understand patterns across subledgers and orgs
– Isolate and resolve causes of errors
• Improve period close efficiency
– Identify recurring bottlenecks that delay period close
– Take steps to fix underlying issues and processes to
improve future closes

ECC March 2020
Landed Cost Management Command Center

Analyze Landed Costs for Better Procurement Decisions and Product Profitability
• Gain visibility into extended supply chain costs

– View landed costs, variances and unplanned costs
– Compare unit landed costs by supplier and country
• Improve product profitability

– Easily identify and manage landed cost incurred
beyond purchase price for items
– View landed cost trend for items
• Make better global procurement decisions

– Determine optimal supplier to source from
– Source efficiently with visibility into charges and taxes

EBS Asset Lifecycle Management: 12.2
Order Mgt
Financials
& Logistics Key Enhancements
Human
Human
Procurement
ü Enterprise Asset Management Command Center
Capital
Capital Mgt
& Projects ü Mobile Maintenance App*
EBS
ü Linear Asset Management
Human
Asset
Order Mgt
Capital Mgt
ü Map Visualization for Assets and Work
& Service
Asset
Manufacturin
ü Enhanced Work Functionality and Productivity
Lifecycle
g
& Service
& Planning
Enterprise Asset Management Command Center
Increase Asset Reliability while Reducing Operational Costs
• Maximize asset availability

– Analyze asset performance metrics
– Identify recurring failures and expedite resolution
• Prioritize work order exceptions
– Adjust resource scheduling to avoid schedule delays
and cost overruns
• Respond quickly to material shortages
– Visibility to spare part requirements and usage trend
– Prioritize critical work orders and update material
allocations to resolve stock out conditions

Demo: Respond Quickly to Material
Shortages

Maintenance Planner Reviews Material Shortages
Drill into Material

Shortage metric

Identify Material Shortage on Emergency Work Order
Drill into Material

Shortage metric
Filter by shortage
material for emergency
work to view its
allocations across work
orders

Review Allocations for Shortage Material Across Work Orders
Drill into Material

Shortage metric
Filter by shortage
work to view its
orders
Review material
allocations, and
drilldown into routine
work order to update
allocation

Update Routine Work Order to Remove Material Allocation
Drill into Material

Shortage metric
Filter by shortage
work to view its
orders
Review material
allocations, and
allocation
Delete material allocation

in routine work order

Confirm Emergency Work Order Has Allocated Material
Drill into Material

Shortage metric
Filter by shortage
work to view its
orders
Review material
allocations, and
allocation
Delete material allocation

in routine work order
Confirm emergency
work order has allocated
material after
concurrent program is
run

Mobile Release 9
Mobile Maintenance: Supervisor and Technician Overviews

Supervisors and Technicians Can Quickly Act on Their Priority Work
Supervisor Work orders by status: Technician Overdue work:

Overview Can drilldown to list Overview quick access to complete

12.1.3 and 12.2
Mobile Maintenance: Online and Offline Modes
Quickly view Easily charge time and View asset details and
View asset on a map
assigned operations complete the operation transaction history

12.2.10
EAM: Customer Driven Enhancements

Improved Productivity and Control in Maintenance Activities
• EAM: Work Order and Asset Enhancements • Enterprise Asset Mgt Command Center
– Mass assignment of work orders to employees – Descriptive flexfield support
– Notification of employee assignment to work order – Additional attributes for refinements
– Enhanced Assets Search with create express work
order action and view asset route details
– Operations data set
– Asset hierarchy with top parent node
– Search work orders with purchasing references and
operations completion status
– Track work orders created by quality actions
– Longer work order completion comments
– Operations completion metric for work orders
– Org specific work order statuses
– Map shows multiple work request and orders
– Update material requirement during WO material issue

ECC March 2020
Asset Tracking Command Center

Streamline Asset Capitalization Process for Deployed Assets
• Improve asset conversion throughput

– Quickly act on pending asset conversion transactions
– Initiate asset addition for both Capitalize on Receipt
(COR) and Capitalize on Issue (COI) items
• Tailor capitalization process
– Accelerate asset creation by selecting asset lines by
fixed asset category, GL Period and/or geographical
area
– Guide asset capitalization process with request sets
and refinements

EBS Service: 12.2
Key Enhancements
ü Enterprise Command Centers: Service Contracts, Service,
Order Mgt
Financials Depot Repair
& Logistics
ü New HTML UIs
Human
Human
Procurement
Capital
Capital Mgt
& Projects ü Service Request MOAC and Inventory Org Security
EBS ü Enhanced Service Request Definition: Multiple Products on
Human
Asset One Service Request, more
Order Mgt
Capital Mgt
Lifecycle & Logistics ü Project Execution using Field Service
& Service
Asset
Manufacturin
Lifecycle ü Service Contracts: Enhanced Usage Billing with Group Plans
g and for Missed Meter Readings
& Service
& Planning
ü Depot: Supplier Warranty and Waste Management
Service Contracts Command Center
Coordinate Contract Renewal Cycle
• Increase on-time renewals

– Gather renewal insights to drive-up conversion rates 3 30
– Identify critical risk contracts due for renewal

• Improve customer satisfaction
– Monitor turbulence of services to customers 85.00% 92.00% 13.50% 4.00%
– Coordinate activities between Renewals & Service

teams 1,34,768.00
• Maximize productivity 3 30
– Focus sales representative on critical contracts

– Quickly identify top contracts needing attention and
take necessary action
85.00% 92.00% 13.50% 4.00%
1,34,768.00

12.2.8
Service Contracts: Enhanced Usage Billing with Group Plans

Better Pricing and Discounts with Counter Groups, Usage Allowances, and Rollovers
Define Contract and Assets Record Usage Bill based on Usage and Contracts
Contract 1 Allowance on Single invoice
asset instance for multiple instances
based on usage and allowances
Record usage
based on meter
readings
Contract 2 Allowance on
asset counter group
Rollover unused allowance

Service Command Center
Mitigate Service Level Agreement Risks and Provide Quality Service
• Ensure SLA compliance

– Identify service requests with SLA risks
– Identify tasks which can cause resolution delay
• Identify and act on critical service requests
– Quickly identify escalated and high priority service
requests
– Take action so critical service requests are worked on
first
• Remove bottlenecks and balance workloads
– Identify unassigned service requests
– Distribute workload to individuals/groups

12.2.5 - 12.2.10
TeleService: Contact Center HTML User Interface

Increase Productivity and Faster Call Handling for Support Agents
• New HTML UI as alternative to Forms UI

• Modern, intuitive page designs
– Info-tiles highlight customer’s key transactional
information
– Context Sensitive Search and Actions
– 360° Customer Overview Dashboard
– Better support for big monitors
• Service request creation using templates

ECC March 2020
Field Service Command Center

Increase Field Service Operational Performance
• Manage risks proactively

– Quickly identify unscheduled and delayed tasks
– Identify tasks which may cause delayed resolution
• Improve service level agreement compliance
– Identify tasks in jeopardy by customer or geography
– Act on tasks at risk of missing SLA dates
• Increase workforce performance
– Optimize work allocation based on task priority
– Review technician performance and identify
operational bottlenecks

12.2.5 – 12.2.10
Advanced Scheduler: Enhanced & New Dispatch Center HTML UIs

Increase Productivity with Configurable HTML UI for Dispatch Service Personnel
• New HTML UIs as alternative to Forms UIs

• Modern, powerful Dispatch Center UI
– Highly configurable/personalizable
– Drill-downs for greater info accessibility
– Support for big monitors increases productivity
– Gantt view with 15 minute timeline (12.2.10)
– More user configuration in HTML UI (12.2.10)
• Embedded analytics for schedule quality
– Travel time ratio
– Tech utilization
• New HTML UIs for Setup (12.2.10)

Off-Cycle Release
Mobile Field Service – Multi-Platform Support

Enable Technician to Seamlessly Use Any Device – iOS, Android, Windows
• iOS, Android, and Windows

support
• EBS 12.1.3 and 12.2

• One MFS license for all
devices: smartphone, tablet,
and laptop
184
12.2.9
Service: Charges Integration with Advanced Pricing

Enhanced Pricing for Item-Based Charges using Advanced Pricing Rules
• Charges for items (e.g. replacement parts) can be

priced using Advanced Pricing rules
• Pricing use cases
– Customer specific price lists
– Volume discounts
Service team Calculated

enters charge for charge amount
parts
Advanced Pricing rules

Depot Repair Command Center
Increase Repair Velocity while Improving Performance and Quality
• Reduce turn times and late orders

– Eliminate bottlenecks and workload imbalances
– Anticipate and ameliorate demand spikes
– Remediate aging orders, holds and discrepancies
• Improve repair and product quality
– Identify and analyze rework
– Anticipate need for preventive or corrective action
• Improve performance
– Monitor performance of persons, teams and orgs
– Monitor performance of 3rd party repair partners

12.2.9 – 12.2.10
Depot Repair: Prescriptive Recommendations

Expedite and Optimize Service Order Diagnosis Based on Past Service Orders
• Recommended root cause and best fix for service

orders
– System recommends values
– System provides insight into why the
recommendation was made
– Technician can accept or reject recommendation
• Multiple models for each prediction (12.2.10)
• Improved predictors (12.2.10)
– Text mining on technician notes
– Additional predictive attributes
– Automatic data preparation

EBS Human Capital Management: 12.2

Financials
& Logistics
ü Human Resources Command Center
Human
Human
Procurement
Capital Procurement ü Mobile Apps*
Capital Mgt
EBS ü HTML Dashboards for Payroll and SSHR Administrators*
Human
Asset
Financials Manufacturing ü Payroll: Enhanced Administration and Processing
Order Mgt
Capital Mgt
& Service ü Time and Labor: Enhanced Entry and Processing
Asset
Manufacturin
Lifecycle ü Person Data Removal Tool*
g
& Service
& Planning
Human Resources Command Center
Effectively Explore and Analyze Workforce for More Informed Decisions
• Easily identify persons using search or filters

– Explore employees and contingent workers based on
personal and assignment attributes
– Easily select person and perform HR actions
• Compare workforce as individuals and in
aggregate
– Evaluate workforce for better decisions
– View HR metrics by key attributes

12.1.3 and 12.2
Mobile Approvals
View pending approvals View and act on list of View details; View line details;
by approval type pending approvals Easily approve or reject Can request information

12.1.3 and 12.2
Mobile Self-Service Human Resources
Managers can view Managers can view Employees maintain

Employees can view
team members and manage team absences;
payslips
and their profiles member info Managers can view

Mobile Release 8
Mobile Timecards: Copy Timecard
Copy Timecard Select open period to Select timecard to copy,

Save new timecard
in Springboard create new timecard w/option to view details

Mobile Release 9
Mobile Timecards: Time and Labor Rules Evaluation

Provide Visibility to Employees in Mobile Time Entry
• Employees can view overtime and similar details

based on hours entered derived by Time and
Labor Rules Evaluation engine
– If Rules Evaluation engine is enabled for them
View Timecard View Timecard

Entries Details with Overtime

12.1.3 and 12.2
Person Data Removal Tool (PDRT)

Tool to Help Remove Personal Sensitive Data for Selected Persons
• Overwrite selected person data

– Employees, contingent workers, applicants, etc
– Customers and suppliers
– EBS users
• Business analysts can:
– Identify selected persons to remove
– Run checks to ensure that the selected persons do
not have active transactions
– Remove sensitive data for the person records that
pass those checks
• Driven by removal rules and constraints
– Provided for standard EBS data
– Extensible
– API Support (PDRT Update in 2020)

EBS Applications Technology: 12.2

Financials
& Logistics
ü Online Patching for Reduced Downtime
Human
Human
Procurement
Capital Procurement ü Enhanced UX with Oracle Application Framework (OAF)
Capital Mgt
EBS ü Customer Driven Enhancements
Human
Asset
Financials Manufacturing ü EBS on Oracle Cloud Infrastructure (OCI):
Order Mgt
Capital Mgt
Lifecycle EBS Cloud Manager*
& Logistics
& Service
Asset
Manufacturin
Lifecycle
g
& Service
& Planning
Online Patching for Reduced Downtime
ü Users remain online while patches are applied

ü User downtime is limited to a short cutover period
ü The maintenance window in 12.2 is predictable
ü Critical business operations and revenue generating activities
continue during patching

Move and Improve EBS Using Oracle Cloud Infrastructure
Run EBS for Less - Benefits
Benefits
• Reduced Cost
• Subscribe to database and infrastructure
• Only pay for what you use
• Minimize data center expense
• Reduced Risk
• More automation
• Fewer operational issues
• Increased Agility
• Add capacity with fast provisioning
• Clone EBS systems in minutes
• Extreme Performance and High Availability
• Leveraging Database Cloud Services and Exadata Cloud Services, both
unique to Oracle Cloud Infrastructure (OCI)
• High performance database tier
• High availability database tier with RAC
• Autonomous (planned)

EBS on Oracle Cloud Infrastructure - Areas of Investment
PROVISIONING LIFT AND SHIFT FULLY

ü One-Click (pre-set topology) CONFIGURED EBS SYSTEMS
ü Advanced (flexible topology) ü Lift and shift your on-premises
With: environments to Oracle Cloud
ü Database Cloud Service Infrastructure, including:
ü Exadata Cloud Service • EBS configuration
ü Scenarios: • Historical data
• New implementations • Customizations
• Demo environments
LIFECYCLE MANAGEMENT
ü Fast clone, backup and restore
ü Environment elasticity (managed server, JVM memory, delete/add nodes)
ü Disaster recovery (DR) configuration
ü Monitor, patch and manage customizations using Application Management Suite

12.1.3 and 12.2
Oracle E-Business Suite Cloud Manager

UI for EBS Provisioning, Lift & Shift, and Lifecycle Management
• Environment deployment
– One-Click provisioning - DB 19C certification
• Marketplace image for EBS 12.2.9 with DB 19c
– Advanced provisioning - DB 19C certification
• Compute
• VM DB Systems (single-node or RAC)
• Exadata DB Systems.
– Lift and Shift - DB 19C certification
• This capability enables you to migrate on-premise EBS
environments that use DB 19c to OCI
– Oracle Enterprise Command Center (ECC)
Framework Marketplace image
• Lifecycle management
– Optimized backup and restore and DB 19c support
– Snapshot-based cloning of EBS with DB 19c (Compute)
– Support for databases that have been upgraded to DB 19c in Compute
– Planned: Upgrade on DB Services, Elasticity, DR, Refresh and many
more

Oracle E-Business Suite on OCI Learning
Also available:
E-Business Suite Learning Subscription
• EBS Cloud Manager Virtual Hands-On-Lab
Watch free conference and informational
“Direct from Development” videos
Move and Improve EBS on OCI: Strategy and Updates

Agenda

• Takeaways

MW
Engage with Applications Unlimited License Sales

Focused on Oracle E-Business Suite Customers
• Interested in purchasing EBS?

• Want to expand your EBS usage?
• Need EBS licensing help? Applications Unlimited
• Contact
– NA: licensesales-naa_us@oracle.com
– EMEA: appslicensesales_be@oracle.com
– APAC: appslicensesales-japac_my@oracle.com

Where to Find EBS News and Information:
www.oracle.com/ebs
Strategy ~ Roadmap ~ Path to Cloud ~ Featured Resources Announcements ~ Videos ~ Product Info ~ Training ~ Doc

Oracle E-Business Suite Learning for All Your Needs
E-Business Suite Learning Subscription E-Business Learning Center

Watch free conference and informational Watch free Transfer of Information (TOI) training
“Direct from Development” videos to learn how to implement and use latest 12.2 features
learn.oracle.com/subscriptions/ebs oracle.com/ebs-learn

Advanced Customer Services (ACS) for E-Business Suite
ACS Service Customer Benefit

Severity 1 and 2 fixes, critical security patches, legislative/localization
Market Driven Support (MDS) for EBS 12.1.3 updates, and payroll tax updates through 2023
Severity 1 fixes, critical security patches, Database 19c Upgrade
Market Driven Support (MDS) for Database 11.2.0.4 Workshop, Technical Account Manager (TAM) through 2022
Predictable fixed cost, fixed fee service for $60K. Includes 1
Oracle Database Upgrade from 11.2 or 12.1 to 19c PROD/Non PROD pair. Additional fees apply for RAC and additional
environments.
Predictable fixed cost, fixed fee service priced on simple sizing
Oracle Transition Service to Oracle Cloud Infrastructure
parameters. Starter services for DEV/TEST or DR environments.
Full 24x7 ITIL based applications management with features including
Managed Applications Cloud Services SLAs for Uptime, Response & Resolution, Unified Governance and
(Managed EBS on OCI) Account Planning/Reviews, Patching, Security, Fast Refresh, Smart
Sensors, Disaster Recovery (1 hr RPO and 12 hr RTO), Backup/Recovery
Dedicated Oracle team of engineers operate as extension of customer
upgrade team. Ensures EBS upgrade best practices. Minimizes
Support for EBS Upgrade
upgrade downtime. Technical Account management of key upgrade
milestone dates. Performance tuning expertise.
Severity 1 bug fixes and US1099 Updates for customers running in
Market Driven Support (MDS) for EBS 11.5.10 Sustaining Support

Agenda

• Takeaways

Takeaways
• EBS 12.2 provides substantial value now and into the future
– Online Patching
– Enterprise Command Centers (ECC)
– 10 years of functional advancements and UX improvements beyond EBS 12.1
– Continuous Innovation: Ongoing functional enhancements and technology modernization
– Long-term Premier Support
• Customers need to move beyond EBS 12.1

– EBS 12.1 Premier Support ends Dec 2021
– Support beyond 2021 available through ACS

Thank You
Cliff Godwin
Senior Vice President
Applications Development, Oracle

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Oracle E-Business Suite: Strategy and

• EBS Overall Strategy

4 Copyright © 2020, Oracle and/or its affiliates

• EBS Overall Strategy

5 Copyright © 2020, Oracle and/or its affiliates

Customer Driven Enhancements

Operational Efficiency Technology improvements

Hundreds of features from Idea

8 Copyright © 2020, Oracle and/or its affiliates

12.2 12.2.3 12.2.4 12.2.5 12.2.6 12.2.7 12.2.8 12.2.9 12.2.10

09/2013 12/2013 09/2014 10/2015 09/2016 09/2017 10/2018 08/2019 09/2020

ECC Sept 2020 Updates

9 Copyright © 2020, Oracle and/or its affiliates

Delivering Technology Stack Updates

• Premier Support through at least 2031

Rolling 10+ Years

11 Copyright © 2020, Oracle and/or its affiliates

PREMIER SUPPORT THROUGH:

12 Copyright © 2020, Oracle and/or its affiliates

• EBS 12.1.3 Premier Support ends Dec 2021

MDS helps customers operate safely in stable operation

13 Copyright © 2020, Oracle and/or its affiliates

• Certified EBS Releases:

14 Copyright © 2020, Oracle and/or its affiliates

15 Copyright © 2020, Oracle and/or its affiliates

• EBS Overall Strategy

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17 Copyright © 2020, Oracle and/or its affiliates

• Identify and Act on Priority Transactions

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Procurement & Projects Manufacturing Human Capital Management

* Consumer-like shopping enabled via ECC Framework

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• Supports EBS 12.2.4 and above

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• Integrates with EBS UI

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• Update dashboard design

• See “Extending Oracle

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Order Mgt Key Enhancements

• Minimize customer account delinquency

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Drill into largest

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Drill into largest

Filter by top delinquent

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Drill into largest

Filter by top delinquent

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Drill into largest

Filter by top delinquent

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• Optimize Days Payable Outstanding (DPO)

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31 Copyright © 2020, Oracle and/or its affiliates