Accommodation Operation and Management

ILIGAN MEDICAL CENTER COLLEGE
COLLEGE OF HOSPITALITY AND TOURISM MANAGEMENT
VISION
A leading private non-sectarian professional institution producing holistic, productive and

globally competent graduates in various medical-related fields and other disciplines.
MISSION
To nurture academic excellence attuned to global quality standard through
a.) Production of intensive instruction utilizing advanced technology facilitated by highly

qualified faculty implementing a well-crafted curriculum to develop high-level careers
b.) Production of quality researches among faculty, staff and students to generate knowledge
and technology relevant to industry and the socio-economic needs of the country
c.) Implementation of relevant and collaborative social orientation and community extension
program for knowledge and technology transfer.
PROGRAM EDUCATIONAL OBJECTIVES MISSION*
a b c
Five years after graduation, the alumni of BS HRM and BS   
Tourism shall have:
1. Entailed themselves on projects/ tasks in the field of

CHTM for the advancement of the profession significant to
the society.
2. Performed work responsibility guided by the   
institution’s mission values.
3. Established ability to unravel multifaceted problems   
with high ethical standards, singly or in teams
4. Engaged in career advancement that defines their future   
clear opportunities and career path for professional
development
COURSE SYLLABUS
1. Course Code : TMFE1

2. Course Title : ACCOMMODATION OPERATION AND MANAGEMENT
3. Pre-requisite :
4. Co-requisite : None
5. Credit : 3 Units
6. Course Description : This subject builds on the professional skills required for the
hospitality industry. It provides students with an introduction to the skills, knowledge and
techniques required to manage and maintain an accommodation department in all types
and sizes of hospitality operations, both public and private. Students will gain an
understanding of front office and accommodation reservation systems including an
introduction to a computerizes reservation system. Additionally, there is a strong
emphasis on acquiring practical operational skills provided by the requirement to
undertake work placement at a commercial property.
Course Title Updated for SY Prepared by: Reviewed by: Approved by:
nd Ms. Keena O. Lagtapon, RN,MM
Accommodation 2 Semester 2019-2020 Ms. Marhama C. Florami A. Dadole, Ed.D
Operations and Dimaporo Dean, CHTM Dean of Academic Affairs
Management Faculty, CHTM
7. Student Outcomes and Relationship to Program Educational Objectives
PROGRAM EDUCATIONAL
STUDENT OUTCOMES OBJECTIVES
1 2 3 4
(a) Manifest Adequate knowledge of tourism and    
hospitality industry both in local or international
context
(b) Perform skills and competencies relevant to the    
tourism and hospitality industry both on local or
international context
(c) Exemplify awareness of cultural ,social and    
environmental technological and economic impacts
of tourism
(d) Demonstrate effective interpersonal and    
communication skills and high degree of service
orientation
(e) Exhibit positive attitude and proper ethics in the    
multicultural workplace
(f) Demonstrate creative and innovative thinking in    
problem solving by formulating sound decisions
(g) Uphold the learned human values pursue    
commitment in the preservation and conservation of
environment for the improvement of the quality of
life
8. Course Outcomes (Cos) and Relationship to Student Outcomes

Course outcomes STUDENT OUTCOMES*
The student should be able to:

a b c d e f g
1. Discuss the managerial I D R D R D R
approaches to accommodation in
hospitality organization; supply
of accommodation; hotel grading
schemes and strategy.
2. Describe the public sector I D R D R D R
perpective, accommodation,
hotels and legal framework, front
office management and other
departments that related to front
office.
3. Identify the current trends in I D R D R D R
hotel accommodation, human
resource management; valuation
techniques; and hotel
entertainment.
*level: I-Introduced R- Reinforced D-Demonstrated
9. Course Coverage
WEEK DAY TOPICS TLA AT COURSE

OUTCOMES
1 1
Orientation
2 Lecture-
Introduction to Discussion Written test
Accommodation,
Operations and Paper work Assignment
Management exercises
Attendance CO1
2 3-4 The Traditional Hotel Questioning
Industry Oral Recitation
Problem-Solving
The Modern Hotel Examination
5 Industry Video
Presentation
3
6 The structures of the
Hotel Industry
Managerial
4 7-8 approaches to
Accommodation in
Hospitality
Organizations
9 LONG QUIZ 1
5
PRELIM EXAM
10
6 11-12 Front Office

Management Lecture-
Discussion Written test
Paper work Assignment

Forecasting exercises CO2
7 13-14 Availability and Attendance
Overbooking Questioning
Problem-Solving Oral Recitation
Individual Video Examination

15 Reservations and Presentation
Group Bookings
8
16 Managing Guest
Services
9 17 LONG QUIZ 2
9
18 MIDTERM EXAM
19 Billing the guest folio
10 Written test
Lecture-
20 Cash or credit: The Discussion Assignment CO3
City ledger
Paper work Attendance
exercises
21 Night Audit
Oral Recitation
11
Video
Presentation Examination
22 Current Trends in
Hotel
Accommodation
Design
Human Resource
12 23-24 Management in Hotel
Accommodation
Services
25 LONG QUIZ 3
13
SEMI-FINAL
26 EXAM
Yield Management in
14 27-28 hotels Lecture- Written test
Discussion
Assignment
Paper work
29-30 Hotel Valuation exercises Attendance CO4
15 Techniques
Video Oral Recitation
Presentation
16 31 Hotels and Examination
Entertainment
16 32 LONG QUIZ 4
17 33 FINAL EXAMINATION (Written, 40%)
Course Evaluation
Student performance will be rated based on the following:
Minimum
Average for
Assessment Tasks Weight (%) Satisfactory
Performance
(75%)
10% Attendance 10 7.5
15% Quizzes 15 11.25
15% Long quiz 15 11.25
10% Report/s 10 7.5
10% Assignment 10 7.5
40% Exam 40 30
PRELIM 100 75
MIDTERM 100 75
SEMI-FINAL 100 75
FINAL 100 75
TOTAL 100 75.0
The final grades will correspond to the weighted average scores shown below
Final Average Final Grade

95 - 100 1.0
94 1.1
93 1.2 Other Course Policies
92 1.3
91 1.4 Attendance
90 1.5
89 1.6 The policy on punctuality and attendance stipulated
88 1.7 in the IMCC Student Handbook (sec.11 Attendance
87 1.8 [absences and tardiness p. 37) are the following
86 1.9
85 2.0 1. A limited number of valid absences are permitted, and
84 2.1 are not to exceed the following:
83 2.2 a. for a 3 unit course…. Only 10 valid absences/
82 2.3
semester
81 2.4
b. for a 2-unit course… only 7 valid
80 2.5
79 2.6
absences/semester
78 2.7 c. for a 1-unit course…only 3 valid
77 2.8 absences/semester
76 2.9
75 3.0 As agreed in the council meeting, students who exceed
72 - 74 3.2 the maximum number of allowable absences should be
69 – 71 3.5 dropped and reported to the Registrar. However, as
66 - 68 3.7 discussed in the Revised College Student Handbook (SY
65 below 5.0 2017-2018), every HRM/T is encouraged to be present
and punctual at all times. As a consequence for every
absence without valid reason i.e. hospitalization; death in the family) an extension of 8-hours
duty or day of absence be included on top of the required PRAC Hour requires (780 hrs.).
Punctuality is a must in all students. Be on time on ahead of time at all times.
2. The college will recognized the IMCC Student handbook Policy on tardiness. More than 15
minutes, the student is considered absent but allowed to attend the class subject to exist rules and
guidelines an observe 8 hours duty extension on PRAC Hours. For every minute late half-day
duty on number hour extension).
3. Tardiness for three times shall be considered as one absence.
4. Normally, absences are not excused. However, any consideration on special cases shall be
decided by the teacher in consultation with the Dean of the College.
5. Class hours lost by late registration is considered absences.
* Missed class: Due to some unforeseen circumstances that arise from time-to-time you may
miss a class. It is the student’s responsibility to find out what has been tackled in the class
sessions from other students and/ or the instructor.
QUIZZES
1. Expect for short quiz given in every meeting of the class after discussion. There will be no
make-up for such quizzes – absence means a grade of “0” for that quiz.
POLICY ON WRITTEN REPORTS, ASSIGNMENTS, ETC.
1. All submitted work must be passed on the beginning of class time on the due date. The
following format is required to follow: 1” margin (top, bottom, left and right), times new roman
12 point font, stapled in the upper left-hand corner and include page numbering. Failure to
comply with these general guidelines is deducted on your points. Deduction of points also for
grammatical, spelling and typographical errors.
* In addition, a 10-points penalty will be deducted on your score for each additional day
late of submission.
* Do not drop-off late assignments at the instructor’s office.
* Late assignments will only be accepted from students who have legitimate excuses.
MAJOR EXAMINATIONS
The policies on examination stipulated in the IMCC Student Handbook (sec.1 examination pp.
38) are the following:
a. There shall be (4) four term examinations every semester, prelim, midterm, semi-final
and final examinations which are stipulated in the institutional calendar.
b. IMCC adheres to the NO PERMIT, NO EXAM POLICY. In case on non-payment,
student must ask approval of written promissory note from the college treasure or
comptroller ahead of time. FAILURE TO PRESENT AN APPROVED PROMISORY
NOTE, NO EXAM.
c. Examination papers shall be distributed to the students inside the examination.
d. No student is allowed to leave the room except to the comfort room.
e. Any form of cheating is never tolerated. Students who violates will receive a grade of 5.0
(failed) for that particular examination. In addition, a student found cheating will be
given a 5 day extension of their practicum hour.
f. The teacher shall confiscate the examination paper of any student who is caught cheating
and use it as evidence in the student’s disciplinary case as provided in this student
handbook.
g. A special examination shall be given only to a student who has secured approval from the
College Dean, Dean for Academic Affairs and has been given a permit by the Business
Office for the payment of P200 per subject.
h. A special examination is given to a student who misses any of the four major
examinations, as long as it has not lapsed for two (2) weeks after the scheduled
examination.
1. A special examination shall be given only to a student who misses a scheduled major
examination
LANGUAGE OF INSTRUCTION
English is being used as the medium of instruction in the class. All teaching, exercise and
practical material are provided in English
HONOR, DRESS AND GROOMING CODES: Standard/ Prescribed uniform in
college. In the revised College Student Handbook, for every incomplete uniform, the
student will be given an 8-hour extension as the required PRAC. Hours.
(This course meets twice a week for 1 hour and 30 minutes in each day. You are expected to
attend the class, participate in discussions; come to class prepared and must not be late. If you
are experiencing problems with the course, its content, or the teaching style, you are strongly
encouraged to raise your concerns immediately with the instructor. Turned-off your mobile
phones during class hours (informed your instructor if you have special circumstances
regarding the need of use during class. No cheating, tampering records in class. Any student
caught cheating; dishonesty acts in class will be given a three-day (8 hours rule/ extension on
the required PRAC day/hour. Everyone is expected to behave properly inside the classroom. All
other appropriate behavior as indicated in the IMCC Student Handbook and College Handbook
shall be accordingly abided.)
CONSULTATION SCHEDULE
Faculty Member: Ms. Marhama C. Dimaporo

Email address: marhamasy@gmail.com
Consultation Hours:
Time and Venue: CHTM Faculty office
OTHER REFERENCES
Books
 Accommodation Management
International Thomson Business Press Copy Right, 1999
By Constantinos S. Verginis and Roy C. Wood
 Hotel Operations Management
Managing Hotel Operations, 9th Edition, Gary K. Vallen & Jerome J. Vallen

Accommodation Operation and Management

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ILIGAN MEDICAL CENTER COLLEGE

COLLEGE OF HOSPITALITY AND TOURISM MANAGEMENT

A leading private non-sectarian professional institution producing holistic, productive and

To nurture academic excellence attuned to global quality standard through

a.) Production of intensive instruction utilizing advanced technology facilitated by highly

PROGRAM EDUCATIONAL OBJECTIVES MISSION*

1. Entailed themselves on projects/ tasks in the field of

1. Course Code : TMFE1

8. Course Outcomes (Cos) and Relationship to Student Outcomes

The student should be able to:

*level: I-Introduced R- Reinforced D-Demonstrated

WEEK DAY TOPICS TLA AT COURSE

6 11-12 Front Office

Paper work Assignment

Individual Video Examination

Final Average Final Grade

3. Tardiness for three times shall be considered as one absence.

5. Class hours lost by late registration is considered absences.

POLICY ON WRITTEN REPORTS, ASSIGNMENTS, ETC.

Faculty Member: Ms. Marhama C. Dimaporo

International Thomson Business Press Copy Right, 1999

By Constantinos S. Verginis and Roy C. Wood

 Hotel Operations Management

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