Lesson Learned on Business

Innovation Journey

Anchoring on cost efficiency, customer experience and business potential

Connecting Technology Inspiring Life

Tan Chin Hooi, PhD

Innovation Evangelist
chinhooi.tan@tnb.com.my
Thoughts of Sharing
• Methodologies
• Outside in approach/spin in innovation
• Inside out approach/spin out innovation
• Lesson learned
• Key values and characteristics
• Pilot run examples and value propositions
Outside In Approach
Inside Out Approach
 Lesson Learned

Data sharing Risk taking attitude

Internal customers reluctant to share Lack of internal customers to take
data and pain points calculated risk to lead/champion
Difficult to validate customers pain the pilot run VS reward/incentives
points and validate assumptions

Tone from the top Proactive attitude

Lack of top management support for Reactive and no sense of ownership - “if
business innovation Boss does not ask me to do, better don’t
Internal customers have options to go do” mindset
to other committees

KPI on Quality Growth mindset

Outcome VS Output Not willing to learn and explore new
Quality VS Quantity technology, it’s BAU and “hopefully
everything is ok” mindset
Key Values and Characteristics
Be Proactive
Growth Mindset
› Proactive and embrace
change
› Eager to learn and willing
› Constantly think of
to take challenge to learn
improving cost efficiency
new things
and customer experience
› Persevere and make it
Key Values & happen

Characteristics
› Take calculated risk to
execute initiatives
› Take ownership and
› Practice empathetic
courage to face the
listening
consequences
› Seek to understand then to
be understood
Risk Taker
Empathetic Listening
THE SUNSET
IN MOUNTAINS
"Always do your best. What you
plant now, you will harvest later."

O G M AN D IN O
AUTHOR