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Implementer ITAM
SecOps
DevOps
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ServiceNow CSM
Fundamentals
(3-days ILT)
DevOps DevOps
– OR – Assessment
ServiceNow Additional Recommended
ServiceNow Platform FSM Simulator
to achieve • Automated Test
Fundamentals Implementation DevOps Performance
Early Adopter Framework (ATF)
(On Demand) (3-days ILT) GRC Fundamentals and Analytics Fundamentals
Recognition
Implementation Essentials (On Demand)
(Coming Q4)
HRSD (Coming Q4) (On Demand) • Common Service
Data Model (CSDM)
ITAM Fundamentals
Implementer (On Demand)
• Configuration
ITBM Management
ITSM Flow Designer Suggested Reading Database (CMDB)
ITOM Fundamentals Fundamentals • The Phoenix Project: A Novel about IT, Fundamentals
Get Started with
(2-day ILT) (On Demand) DevOps, and Helping Your Business Win (On Demand)
Now Create by Gene Kim
(On Demand) ITSM • Integration Hub
• The DevOps Handbook: How to Create Fundamentals
Now World-Class Agility, Reliability, and (On Demand)
Security in Technology by Gene Kim • ServiceNow
Intelligence
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Platform
SecOps
HRSD
Implementer ITAM
ITBM
Implementer ITAM
HR HR
ITBM
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(2-days ILT) (2-days ILT)
Get Started with ITOM CIS-HR Voucher Required to achieve 'Professional' Required to achieve ‘Enterprise’
Now Create • CIS-HR • CIS-HR
(On Demand) ITSM
• Predictive Intelligence • Predictive Intelligence
Now (On Demand) (On Demand)
Ongoing
Intelligence Delta testing
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Now Essentials (On Demand) (On Demand)
Platform • Virtual Agent • Virtual Agent Fundamentals,
Fundamentals, Implementation, Implementation, and Natural
SecOps and Natural Language Language Understanding
Understanding (On Demand) (On Demand)
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Implementer ITAM
Hardware Asset Hardware Asset Asset Model Mgmt
ITBM
Management (HAM) Management (HAM) (On Demand)
Fundamentals Fundamentals
Get Started with ITOM (3-days ILT) Simulator
Now Create
(On Demand) ITSM
Now
Intelligence
Now Software Asset Software Asset CIS-SAM
Platform Management (SAM) Management (SAM)
Fundamentals Implementation
SecOps (3-days ILT) Simulator
CIS-SAM Voucher
Ongoing
Delta testing
HRSD
Implementer ITAM
Ongoing
9 Delta testing© 2020 ServiceNow, Inc. All Rights Reserved. Confidential.
* Mainline certification questions are sourced from all
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Additional Acronyms
Implementer ITAM
Service Service Mapping (SM) Additional Recommended
Mapping (SM) Implementation • CMDB Fundamentals (On Demand)
ITBM CIS-SM
Fundamentals (3-days ILT) • CSDM Fundamentals (On Demand)
(3-days ILT) CIS-SM Voucher • ServiceNow Subscription Model (On Demand)
Get Started with ITOM
Now Create Ongoing Delta testing
(On Demand) ITSM
Now Cloud Mgmt (CM) Cloud Mgmt (CM) Additional Recommended
Intelligence Fundamentals Advanced • Cloud Insights (On Demand)
CIS-CM
Now (3-days ILT) (3-days ILT) • Configuring Cloud Management for IP Address Mgmt
Platform CIS-CM Voucher • CMDB Fundamentals (On Demand)
• CSDM Fundamentals (On Demand)
SecOps Ongoing Delta • Service Data Model (CSDM) Fundamentals
testing
• ServiceNow Subscription Model (On Demand)
Implementer ITAM
SecOps
Now
Platform
Get Started Predictive
SecOps with Artificial Intelligence Additional Recommended
Intelligence Fundamentals • Common Service Data Model (CSDM)
(On Demand) and Fundamentals (On Demand)
Implementation • Configuration Management Database
(On Demand) (CMDB) Fundamentals (On Demand)
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• ServiceNow Subscription Model
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* Mainline certification questions are sourced from all
courses between the product line selection and the exam
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Now Platform
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ServiceNow CSM
Fundamentals Automated Test Application IntegrationHub
(3-days ILT) Framework (ATF) Development Certified Fundamentals
DevOps Fundamentals Fundamentals Application (On Demand)
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ServiceNow
ServiceNow FSM CAD Voucher (CAD)
Platform Additional Recommended
Fundamentals Implementation • CAD Test Prep
(On Demand) (3-days ILT) GRC
• Mobile Development
Fundamentals (On Demand)
HRSD Ongoing • Performance Analytics
Delta testing Essentials (On Demand)
Implementer ITAM • Service Portal Fundamentals
(2-day ILT)
Scripting in
ITBM ServiceNow • Service Portal Advanced
Fundamentals (2-day ILT)
Get Started with ITOM (3-days ILT) • Common Service Data Model
(CSDM) Fundamentals
Now Create (On Demand)
(On Demand) ITSM
• Configuration Management
Service Provider Essentials (On Demand) Additional
Now Database (CMDB)
• Domain Separation Basics Recommended
Intelligence Fundamentals (On Demand)
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• CIS-CSM • ServiceNow Subscription Model
Now • Domain Separation Implementation (On Demand)
Platform • Domain Separation Troubleshooting • CIS-ITSM
• CIS-CM (ITOM)
SecOps • CIS-Disco (ITOM)
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System
Administrator
ServiceNow System ServiceNow Subscription ServiceNow Upgrade Essentials (On Demand) Additional Recommended
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(3-days ILT) System Advanced Model Overview
• Automated Test Framework (ATF) • Common Service Data Model (CSDM)
Administrator (2-days ILT) (On Demand) (On Demand) Fundamentals (On Demand)
– OR – (CSA) Fundamentals (On Demand)
• Using Debug Upgrade • Configuration Management
ServiceNow
Database (CMDB) Fundamentals
Fundamentals (On Demand)
(On Demand)
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Ongoing
Delta testing • Scripting in ServiceNow Fundamentals
(3-day ITL)
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classes as products are activated in your
instance
Developer
ServiceNow No-Code
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ServiceNow
Fundamentals
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Low/Pro-Code Developer
Micro-Certification Application
KPI Composer
Overview Formula Indicators
(On Demand) (On Demand)
Application
Specialist
ServiceNow Performance Performance Responsive Performance Performance Hands on Certified
Fundamentals Analytics Analytics Dashboards Analytics Analytics practice with the Application
(3-days ILT) Essentials Fundamentals Overview Widgets Advanced application Specialist
(On Demand) (2-days ILT) (On Demand) (On Demand) (2-days ILT) including (CAS-PA)
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ServiceNow experience
Fundamentals
(On Demand)
Ongoing
Micro-Certification (MC) Delta testing
Application
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ServiceNow Scripting in Service Portal Service Portal Service Portal Additional Recommended
Fundamentals ServiceNow Fundamentals Advanced Simulator • Enabling Syntax Editor Macros in the Widget Editor (On Demand)
(3-days ILT) Fundamentals (2-days ILT) (2-days ILT)
(3-days ILT) • Creating Simple Search Facets in a Service Portal (On Demand)
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• Creating Simple Search Sources in a Service Portal (On Demand)
ServiceNow
Fundamentals
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Micro-Certification (MC)