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 òrÛbrÛa@òÈjİÛa

@ @Ý›Ïþa@õa†þa@ÎìÜjÛ@麇Ômë@k튇nÛa@áîà—m@À@Ýßb“Ûa@ÙÜîÛ†@@@@@
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 ‫א‬‫א‬‫א‬W‫א‬‫א‬‫א‬

2010
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 ‫א‬
 ‫א‬‫א‬‫א‬‫א‬‫א‬
 KW
 ‫א‬W‫א‬‫א‬‫א‬
 KW
 W‫א‬‫א‬
 KW‫א‬‫א‬‫א‬‫א‬
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  ©2010 ‫ﺟﻤﻴﻊ اﻟﺤﻘﻮق ﻣﺤﻔﻮﻇﺔ إﻳﻼف ﺗﺮﻳﻦ ﻟﻠﻨﺸﺮ‬

‫ﻣﻦ ﻏﻴﺮ اﻟﻤﺴﻤﻮح إﻋﺎدة ﻃﺒﻊ أو إﻋﺎدة إﻧﺘﺎج‬. ‫هﺬا اﻟﻤﻄﺒﻮع ﻣﺤﻤﻲ وﻓﻘًﺎ ﻟﻠﻘﺎﻧﻮن اﻟﺪوﻟﻲ ﻟﺤﻤﺎﻳﺔ اﻟﻤﻠﻜﻴﺔ اﻟﻔﻜﺮﻳﺔ‬
‫أي ﺟﺰء ﻣﻦ هﺬا اﻟﻤﻄﺒﻮع ﺑﺄي ﺻﻮرة إﻟﻜﺘﺮوﻧﻴﺔ أو ﻋﻦ ﻃﺮﻳﻖ اﻟﺘﺼﻮﻳﺮ اﻟﻀﻮﺋﻲ أو أﻳﺔ وﺳﻴﻠﺔ أﺧﺮى أو‬
‫ﺗﺨﺰﻳﻦ ﻣﻀﻤﻮن هﺬا اﻟﻤﻄﺒﻮع ﻓﻲ أﻳﺔ ﻗﻮاﻋﺪ ﺑﻴﺎﻧﺎت أو ﻧﺸﺮهﺎ آﺎﻣﻠﺔ أو ﻣﻠﺨﺼﺔ ﻋﻠﻰ أﻳﺔ ﻣﻮاﻗﻊ إﻟﻜﺘﺮوﻧﻴﺔ أو أي‬
‫ﺻﻮرة ﻣﻦ ﺻﻮر اﻹﻋﻼم اﻟﻤﺮﺋﻲ أو اﻟﻤﺴﻤﻮع أو اﻟﻤﻘﺮوء ﺑﻤﺎ ذﻟﻚ اﻟﻐﻼف واﻷﺷﻜﺎل اﻟﻔﻨﻴﺔ ﻷي ﻏﺮض وﺑﺄي‬
.‫ﻗﺼﺪ دون ﻣﻮاﻓﻘﺔ ﺧﻄﻴﺔ ﻣﺴﺒﻘﺔ ﻣﻦ إﻳﻼف ﺗﺮﻳﻦ ﻟﻠﻨﺸﺮ‬  

 ‫א‬‫א‬‫א‬

How to
Manage Training
THIRD EDITION

A Guide to Design and Delivery

for High Performance
 CAROLYN NILSON
© 2003 Carolyn Nilson.
All rights reserved.
Printed in the United States of America.
This publication may not be reproduced, stored in a retrieval system, or transmitted in whole
or in part, in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, without the prior written permission of AMACOM, a division of American
Management Association,
1601 Broadway, New York, NY 10019.

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2
 ‫ﺑﺎﻟﺘﻐﲑات اﻟﺪراﻣﺎﺗﻴﻜ ﹼﻴﺔ اﻟﺴــﺮﻳﻌﺔ‪ ,‬ﻭاﳉﺬر ﹼﻳـﺔ أﺣﻴﺎﻧـ ﹰﺎ‪ ,‬ﰲ ﻫﻴﻜﻠ ﹼﻴـﺔ‬
‫ﹼ‬ ‫ﻳﺘﹼﺼﻒ ﻋﺎﱂ اﻷﻋﲈﻝ ﺣﺎﻟﻴ ﹰﺎ‬
‫اﻟﺘﻄﻮر اﻟﺴـﺮﻳﻊ ﰲ اﻟﻄﺮﻕ ﻭاﻷﺳـﺎﻟﻴﺐ اﻟﺘـﻲ‬
‫ﹼ‬ ‫ﻣﺆﺳﺴـﺎت اﻟﻌﻤﻞ ﻭﻃﺮﻕ إدارﲥﺎ‪ ,‬ﺑﺎﻹﺿﺎﻓﺔ إﱃ‬
‫ﹼ‬
‫اﳌﺆﺳﺴﺎت اﻟﺘﻌﻠﻴﻤ ﹼﻴﺔ ﻹﻳﺼﺎﻝ اﻟﻄﻼب ﻭاﳌﺘﺪرﺑﲔ إﱃ أﻋﲆ ﻣﺴﺘﻮﻳﺎت اﻷداء; ﻭﻗﺪ ﺑﻠﻎ‬
‫ﺗﻌﺘﻤﺪﻫﺎ ﹼ‬
‫اﻟﺘﻄﻮر ﺣﺪﹼ ﹰا ﻛﺒﲑ ﹰا ﻣـﻦ ﺧـﻼﻝ اﻟﻘﻔـﺰة اﻟﻨﻮﻋ ﹼﻴـﺔ ﰲ ﻧﻘـﻞ ﹼ‬
‫اﳌﺆﺳﺴـﺎت اﻟﺘﻌﻠﻴﻤ ﹼﻴـﺔ إﱃ داﺧـﻞ‬ ‫ﹼ‬ ‫ﻫﺬا‬

‫ﻣﺆﺳﺴﺎت اﻟﻌﻤﻞ‪ ,‬ﻭﻇﻬﻮر ﻣﺎ ﹸﻳﺴﻤﻰ ﺑـ"اﳌﻨﻈﲈت اﳌﺘﻌ ﹼﻠﻤـﺔ" ﻭﻫـﻲ ﹼ‬

‫ﻣﺆﺳﺴـﺎت اﻷﻋـﲈﻝ اﻟﺘـﻲ‬ ‫ﹼ‬
‫ﻛﺴﻴﺎﺳﺔ ﹴ‬
‫ﺛﺎﺑﺘﺔ راﺳﺨﺔ ﺗﺸﻜﹼﻞ اﻟﺪﻋﺎﻣﺔ اﻷﺳﺎﺳ ﹼﻴﺔ ﻟﺒﻘﺎﺋﻬـﺎ ﺿـﻤﻦ ﳎﺘﻤـﻊ‬ ‫ﹴ‬ ‫اﳌﺴﺘﻤﺮ‬ ‫ﺗﻌﺘﻤﺪ اﻟﺘﻌﻠﻴﻢ‬
‫ﹼ‬
‫ﻭﺗﻄﻮرﻫﺎ‪.‬‬
‫ﹼ‬ ‫ﻭﻧﻤﻮﻫﺎ‬
‫ﹼ‬ ‫اﻷﻋﲈﻝ‬

‫أﻳﻦ ﻧﺤﻦ ﻣﻦ ذﻟﻚ?!!‬

‫ﰊ ﻳﺴﲑ ﺧﻄﻮاﺗﻪ اﻟﻌﺎﺛﺮة اﻷﻭﱃ ﻋـﲆ ﻫـﺬا اﻟﻄﺮﻳـﻖ‪ ,‬ﻭﻗـﺪ أﺧـﺬت‬

‫ﻣﺎ ﻳﺰاﻝ ﳎﺘﻤﻊ اﻷﻋﲈﻝ اﻟﻌﺮ ﹼ‬
‫اﳌﺆﺳﺴـﺎت اﻟﺘـﻲ ﲢـﺎﻭﻝ‪ ,‬ﻭﺑﺎﻟﺘﻌـﺎﻭﻥ ﻣـﻊ‬
‫إﻳﻼﻑ ﺗﺮﻳﻦ ﻟﻠﻨﴩ ﻋﲆ ﻋﺎﺗﻘﻬﺎ أﻥ ﺗﻜﻮﻥ ﰲ ﻣﻘﺪﻣﺔ ﹼ‬
‫أﻓﻀﻞ اﻟ ﹸﻜﺘﹼﺎب ﻭاﳌﺒﺪﻋﲔ ﻭدﻭر اﻟﻨﺸـﺮ ﻭاﻟﺸـﺮﻛﺎت اﻟﻌﺎﻣﻠﺔ ﰲ ﻫـﺬا اﳌﺠـﺎﻝ‪ ,‬أﻥ ﺗﻀـﻊ اﻟ ﹶﻠﺒﹺﻨﹶـﺔ‬
‫اﻷﻭﱃ ﰲ أﺳﺎس ﻫﺬا اﳌﴩﻭع اﻟﻮاﻋﺪ ﻭأﻥ ﲢﺮص ﻋﲆ اﻟﺒﻨﺎء ﰲ اﻻﲡﺎﻩ اﻟﺼـﺤﻴﺢ‪ ,‬ﻭإﻥ ﻛﺎﻧـﺖ‬
‫ﻣﺆﺳﺴﺔ أﺧـﺮ￯ ﻓﺈﻧﻨـﺎ ﻧﻌﻠـﻢ ﻳﻘﻴﻨـ ﹰﺎ ﺑـﺄﻥ‬
‫اﳌﺎدﻱ اﻟﺬﻱ ﺗﺘﻤﻨﺎﻩ أ ﹼﻳﺔ ﹼ‬
‫ﹼ‬ ‫ﻫﺬﻩ اﻟﻌﻤﻠ ﹼﻴﺔ ﻻ ﺗﺴﺘﻬﺪﻑ اﻟﺮﺑﺢ‬
‫اﻟﻔﺎﺋﺪة اﻟﻌﺎ ﹼﻣﺔ ﺗﺼﺐ ﰲ ﻣﺼﻠﺤﺔ اﳉﻤﻴﻊ ﰲ اﻟﻨﻬﺎﻳﺔ ﻭﻧﺤﻦ ﻣﻨﻬﻢ‪.‬‬

‫ﻧﺮﺟﻮ أﻥ ﺗﻼﻗﻲ أﻋﲈﻟﻨﺎ ﻭﺟﻬﻮدﻧﺎ اﳌﺘﻮاﺿﻌﺔ اﻟﺼﺪ￯ اﳌﻨﺎﺳﺐ ﰲ أذﻥ اﳌـﺘﻌ ﹼﻠﻢ اﻟﻌـﺮ ﹼ‬
‫ﰊ ﻭاﻟﻌﺎﻣـﻞ‬
‫اﻟﺘﻄﻮر اﻟﴪﻳﻊ اﳌﺘﺴﺎرع‪.‬‬
‫ﹼ‬ ‫ﰊ ﻋﲆ ﺣﺪﹼ ﺳﻮاء‪ ,‬ﻭأﻥ ﻧﻀﻊ ﻳﺪ ﹰا ﺑﻴﺪ ﻟﻨﺤﺎﻭﻝ اﻟﻠﺤﺎﻕ ﺑﺮﻛﺐ‬
‫اﻟﻌﺮ ﹼ‬

‫ﻭ‪‬ﺍ‪ُ ‬ﻣ‪‬ﻦ ﻭ‪‬ﺭ‪‬ﺍﺀ‪ ‬ﺍﻟﻘَﺼ‪‬ﺪ‬

‫‪ ‬‬

‫ﺍﳌﻌﻤﺎﺭ ﳏﻤﺪ ﺍﺑﺮﺍﻫﻴﻢ ﺑﺪﺭﺓ‬

‫ﻣﺪﻳﺮ ﻣﺆﺳ‪‬ﺴﺔ ﺇﻳﻼﻑ ﺗﺮﻳﻦ ﻟﻠﻨﺸﺮ‬

‫‪ 3‬‬
 ‫اﻟﻤﺤﺘﻮﻳﺎت‬

2  ‫א‬
3  ‫א‬‫א‬‫א‬
8
 ‫א‬‫א‬‫א‬
13
 

19  ‫א‬‫א‬  ‫א‬‫א‬

53
 ‫א‬‫א‬‫א‬  ‫א‬‫א‬
77
 ‫א‬  ‫א‬‫א‬
129
155  ‫א‬‫א‬  ‫א‬‫א‬‫א‬
181   ‫א‬  ‫א‬‫א‬
211
 ‫א‬  ‫א‬‫א‬
261
291  ‫א‬‫א‬‫א‬  ‫א‬‫א‬
329  ‫א‬ ‫א‬  ‫א‬‫א‬
423  ‫א‬‫א‬  ‫א‬‫א‬
473
 ‫؟‬‫א‬    ‫א‬‫א‬
 ‫؟‬‫א‬ ‫א‬‫א‬
 ‫؟‬‫א‬ ‫א‬‫א‬

525  
 ‫א‬ ‫א‬‫א‬W
567
 ‫א‬‫א‬
573
 ‫א‬

1
 @ @ÞbØ’þa@‘‹èÏ

   ISD‫א‬‫א‬ 13‫א‬
 121 
  ‫א‬‫א‬‫א‬ASTD 23‫א‬
 122 
   EF‫א‬‫א‬ 33‫א‬
 122 
     ‫א‬‫א‬ 43‫א‬
 123 
   ‫א‬ 53‫א‬
 124 
    ‫א‬ 110‫א‬
 413 
     ‫א‬‫א‬‫א‬ 210‫א‬
 414 
    ‫א‬‫א‬‫א‬‫א‬ 310‫א‬
 415 
  EF‫א‬‫א‬‫א‬ 410‫א‬
 415 
    ‫א‬‫א‬‫א‬ 510‫א‬
 416 
   ‫א‬‫א‬،‫א‬‫א‬ 610‫א‬
 417 
      ‫א‬‫א‬ 710‫א‬
 417 
     ‫א‬ 810‫א‬
 418 

2
    E‫א‬‫א‬F‫א‬‫א‬ 910‫א‬
 418 
     ‫א‬‫א‬1010‫א‬
 419 
  ‫א‬‫א‬‫א‬‫א‬1110‫א‬
 420 
    ‫א‬‫א‬1210‫א‬
 422 
   ‫א‬ 111‫א‬
 464 
  ‫א‬‫א‬ 212‫א‬
 516 
 

3
 @ @k튇nÛa@ñŠa†g@áöaìÔi@òzöü

 19    ‫א‬‫א‬ ‫א‬‫א‬

34      K ‫א‬‫א‬11
 35     K‫א‬‫א‬‫א‬‫א‬‫א‬21
 37       K31
 39    K‫א‬‫א‬ ‫א‬41
 40    K‫א‬‫א‬‫א‬‫א‬ 51

 53  ‫א‬‫א‬‫א‬ ‫א‬‫א‬

 ‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬12
60       K
 ‫א‬‫א‬
 62     K ‫א‬22
 63     K‫א‬‫א‬‫א‬‫א‬‫א‬32
 64    KELCMSF‫א‬‫א‬‫א‬42
 65   K
 ‫א‬‫א‬‫א‬‫א‬52

 77    ‫א‬ ‫א‬‫א‬

     K‫א‬13
89 
 91      K‫א‬23
 92      K‫א‬‫א‬33
 93     K‫א‬‫א‬43
 95    K‫א‬‫א‬‫א‬‫א‬53
      K‫א‬‫א‬63
 96 
   K‫א‬‫א‬‫א‬‫א‬73
 98 
 99     K‫א‬‫א‬‫א‬83

4
       K‫א‬93
 101 
    K‫א‬103
 103 
      K113
 105 

     ‫א‬‫א‬ ‫א‬‫א‬‫א‬
 129 
    K‫א‬L‫א‬14
135 
    K‫א‬‫א‬ ‫א‬‫א‬24
 136 
   K‫א‬‫א‬34
 137 
 K‫א‬‫א‬‫א‬‫א‬ ‫א‬‫א‬‫א‬44
 138 
      K‫א‬‫א‬54
 139 
   K‫א‬‫א‬‫א‬‫א‬64
 141 
     K‫א‬‫א‬74
 142 

    ‫א‬‫א‬‫א‬
 155 
   K‫א‬ ‫א‬‫א‬‫א‬15
161 
     K‫א‬25
 163 
  K‫א‬35
 165 

5
     K‫א‬‫א‬ ‫א‬45
 167 
      K‫א‬‫א‬55
 169 

 ‫א‬‫א‬‫א‬
 181 
     K ‫א‬‫א‬16
 187 
   K‫א‬‫א‬‫א‬Y ‫[א‬26
 188 
    KY‫א‬‫[א‬‫א‬36
 190 
      K‫א‬‫א‬46
 192 
 K‫א‬‫א‬‫א‬  ‫א‬‫א‬‫א‬ ‫א‬‫א‬56
 193 

  ‫א‬‫א‬‫א‬ ‫א‬‫א‬
 211 
  ‫؟‬‫א‬‫א‬W‫א‬17
 225 
  K‫א‬‫א‬‫א‬‫א‬27
 229 
    K‫א‬‫א‬‫א‬‫א‬37
 231 
  K‫א‬‫א‬‘‘’’‫א‬47
 233 
    K‫א‬‫א‬‫א‬57
 235 
  K‫א‬‫א‬67
 238 

6
      K‫א‬‫א‬‫א‬ 77
 242 
   K‫א‬‫א‬‫א‬‫א‬‫א‬87
 244 

  ‫א‬‫א‬ ‫א‬‫א‬
 261 
     K‫א‬‫א‬18
 269 
.EBaldrigeF‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬28
271
   K‫א‬،،38
 272 
  K‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬48
 274 
   KISD‫א‬ ‫א‬ ‫א‬‫א‬58
 275 
    KY ‫[א‬‫א‬‫א‬68
 277 

  ‫א‬‫א‬ ‫א‬‫א‬
 291 
     K‫א‬‫א‬‫א‬19
 296 
 K‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬29
 298 
 K‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬39
 300 
     K‫א‬‫א‬49
 301 
    K‫א‬‫א‬‫א‬‫א‬59
 303 

7
    K‫א‬‫א‬‫א‬‫א‬69
 305 
K‫א‬79
 307
     K‫א‬89
 309 
     K‫א‬‫א‬99
 310 
   KE‫א‬‫א‬F ‫א‬‫א‬109
 311 
    K‫א‬ ‫א‬‫א‬119
 314 

  ‫؟‬‫א‬  ‫א‬‫א‬
 329 
 ‫א‬‫א‬
     K ‫א‬110
 338 
    K‫א‬‫א‬‫א‬210
 340 
    K‫א‬‫א‬310
 342 
    K‫א‬‫א‬‫א‬‫א‬410
 344 
     K‫א‬510
 346 
     K‫א‬‫א‬610
 349 
     K‫א‬710
 351 
   K‫א‬‫א‬‫א‬810
 353 

8
      K‫א‬‫א‬910
 355 
    K‫א‬‫א‬‫א‬‫א‬1010
 357 
 W‫א‬‫א‬
   K‫א‬‫א‬‫א‬1110
 359 
    ‫؟‬‫א‬‫א‬1210
 361 
  KE F‫؟‬1310
 363 
     K‫א‬1410
 365 
   K‫א‬‫א‬‫א‬‫א‬‫א‬1510
 366 
      K‫א‬1610
 368 
  K‫א‬‫א‬‫א‬‫א‬ 1710
 369 
    K‫א‬‫א‬1810
 370 
     K‫א‬‫א‬1910
 372 
‫א‬‫א‬‫א‬‫א‬‫א‬ 2010
       K‫א‬
 373

  ‫؟‬‫א‬ ‫א‬‫א‬
 423 
   K‫א‬‫א‬‫א‬111
 430 
    K211
 433 
9
     K‫א‬‫א‬311
 434 
  ‫؟‬‫א‬ ‫א‬‫א‬ 411
 436 
 ECBTF‫א‬‫א‬W‫א‬‫א‬511
    KEIVDF‫א‬‫א‬‫א‬
 438
  KEEPSSF‫א‬‫א‬‫א‬611
 440 
  K‫א‬‫א‬‫א‬‫א‬711
 442 
    K ‫א‬811
 444 
   K911
 446 
  K‫א‬ 1011
 447 
     K 1111
 449 
 K‫א‬ 1211
 451 

   ‫؟‬‫א‬‫א‬‫א‬
 473 
     K ‫א‬112
 479 
     K‫א‬212
 481 
      K‫א‬312
 482 
     K‫א‬412
 484 

10
      K‫א‬512
 486 
      K‫א‬‫א‬612
 488 
  K‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬712
 490 
     K‫א‬812
 492 
     K‫א‬912
 493 
    K‫א‬1012
 494 
     K‫א‬‫א‬1112
 496 
 

 

 

11
 @ @k튇nÛa@ñŠa†g@paŠbànbi@òzöü

 19    ‫א‬‫א‬ ‫א‬‫א‬

42     K‫א‬‫א‬‫א‬11
 43      K‫א‬L‫א‬21
 44       K‫א‬‫א‬31
 45     K‫א‬ ‫א‬‫א‬‫א‬41
 46      K‫א‬‫א‬‫א‬51

 53  ‫א‬‫א‬‫א‬ ‫א‬‫א‬

 67  K
 ‫א‬‫א‬ ‫א‬‫א‬‫א‬12
 68    K‫א‬‫א‬Y‫[א‬‫א‬22
 69     K
 ‫א‬‫א‬‫א‬32
 70       K‫א‬42

 77    ‫א‬ ‫א‬‫א‬

      K‫א‬13
 107 
      K‫א‬‫א‬23
 110 
      K‫א‬‫א‬33
 111 
     K‫א‬‫א‬43
 112 
     K‫א‬‫א‬53
 113 
     K‫א‬‫א‬‫א‬63
 114 
     K‫א‬‫א‬73
 116 
     K‫א‬‫א‬‫א‬83
 117 
12
       K‫א‬‫א‬93
 118 

     ‫א‬‫א‬ ‫א‬‫א‬‫א‬
 129 
   K‫א‬‫א‬‫א‬‫א‬14
 144 
     K‫א‬‫א‬24
 145 
     K‫א‬ ‫א‬34
 147 
    K‫א‬‫א‬‫א‬44
 148 
   K‫א‬‫א‬‫א‬54
 149 

    ‫א‬‫א‬‫א‬
 155 
     K‫א‬  15
 172 
      K‫א‬‫א‬25
 173 
      K‫א‬35
 174 
      Y‫א‬‫א‬‫[א‬45
 175 
   K‫א‬‫א‬‫א‬‫א‬55
 176 

 ‫א‬‫א‬‫א‬
 181 
   KY ‫[א‬‫א‬‫א‬‫א‬16
 195 
13
   K‫א‬‫א‬ ‫א‬‫א‬26
 196 
       K
 ‫א‬‫א‬‫א‬36
 197 
    K‫א‬‫א‬‫א‬46
 199 
    K‫א‬،‫א‬‫א‬56
 200 
      K66
 202 

  ‫א‬‫א‬‫א‬ ‫א‬‫א‬
 211 
  ‫؟‬‫א‬W‫א‬‫א‬17
 246 
   Y‫א‬‫א‬YW‫א‬27
 247 
     YKKK‫א‬‫א‬[37
 248 
    ‫א‬‫א‬‫א‬‫א‬47
 249 
   ‫؟‬‫א‬W‫א‬57
 250 
  ‫א‬‫א‬‫א‬‫א‬W‫א‬‫א‬67
 251 

  ‫א‬‫א‬ ‫א‬‫א‬
 261 
      K  ‫א‬‫א‬18
 279 
    K‫א‬‫א‬‫א‬‫א‬28
 280 

14
      K‫א‬‫א‬‫א‬‫א‬‫א‬38
 282 
     K‫א‬ 48
 283 
  K‫א‬360‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬58
 284 

  ‫א‬‫א‬ ‫א‬‫א‬
 291 
    K‫א‬ ‫א‬‫א‬19
 316 
   K‫א‬‫א‬‫א‬‫א‬‫א‬29
 317 
       K ‫א‬‫א‬‫א‬39
 318 
     K‫א‬‫א‬‫א‬‫א‬49
 319 
     K‫א‬‫א‬‫א‬59
 320 
    K‫א‬‫א‬‫א‬W‫א‬69
 321 
    K‫א‬‫א‬79
 322 
   KE‫א‬‫א‬F‫א‬‫א‬89
 323 

  ‫؟‬‫א‬  ‫א‬‫א‬
 329 
 ‫א‬‫א‬
     K‫א‬‫א‬‫א‬110
 377 
    K‫א‬EF210
 378 
15
    K‫א‬‫א‬‫א‬‫א‬‫א‬310
 379 
   K‫א‬‫א‬410
 380 
    K‫א‬  ‫א‬‫א‬510
 382 
    K‫א‬‫א‬610
 383 
    K‫א‬‫א‬‫א‬710
 385 
   K‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬810
 386 
    K‫א‬‫א‬‫א‬910
 387 
  K‫א‬‫א‬‫א‬‫א‬‫א‬1010
 388 
 ‫א‬‫א‬
     K‫א‬1110
 389 
     K‫א‬1210
 390 
   K‫א‬‫א‬‫א‬1310
 391 
      K‫א‬‫א‬1410
 392 
      K‫א‬  1510
 393 
    K‫א‬‫א‬‫א‬‫א‬1610
 394 
    K‫א‬‫א‬‫א‬‫א‬1710
 396 
      K‫א‬‫א‬1810
 399 
16
   ‫؟‬‫א‬‫א‬‫א‬
 423 
     K‫א‬‫א‬111
 454 
  K‫א‬‫א‬‫א‬‫א‬211
 455 
  K‫א‬‫א‬‫א‬‫א‬‫א‬311
 456 
KECBTF‫א‬‫א‬‫א‬411
 457 
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬511
       K‫א‬
 459 
K‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬611
 460 
    K
 ‫א‬‫א‬‫א‬‫א‬711
 461 

   ‫؟‬‫א‬‫א‬‫א‬
 473 
     K‫א‬112
 498 
     K‫א‬212
 499 
   KE‫א‬‫א‬F‫א‬‫א‬‫א‬312
 500 
 KE‫א‬‫א‬‫א‬‫א‬F‫א‬‫א‬412
 501 
   K‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬512
 502 
     K‫א‬‫א‬612
 504 

17
     K‫א‬‫א‬712
 506 
     K‫א‬‫א‬‫א‬‫א‬812
 508 
    KEF‫א‬‫א‬912
 510 
    KEF‫א‬‫א‬1012
 512 
     K‫א‬‫א‬1112
 513 
     K‫א‬‫א‬‫א‬‫א‬1212
 514 

18
  

 

19
 ‫ﻣﻘﺪّﻣﺔ‬

‫א‬ ‫א‬‫א‬‫א‬‫א‬

‫א‬ ،‫א‬  ?‫א‬?

،
 
 ‫א‬‫א‬K ‫א‬‫א‬‫א‬
‫א‬‫א‬  ‫א‬،
 ‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬
، ‫א‬‫א‬K   ‫א‬‫א‬‫א‬
 ،  ‫א‬‫א‬‫א‬ 
‫א‬  ‫א‬‫א‬ ‫א‬‫א‬‫א‬
 K‫א‬‫א‬

  ‫א‬

 ‫א‬‫א‬‫א‬
  ‫א‬
 ‫א‬  ‫א‬،
 ‫א‬‫א‬
 
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬،
 ‫א‬
 ‫א‬‫א‬‫א‬،‫א‬
‫א‬ ‫א‬‫א‬ K ‫א‬‫א‬
٪20 ،‫א‬‫א‬،EASTD1 F
  ‫א‬‫א‬ ‫א‬
‫א‬،‫א‬‫א‬،‫א‬،‫א‬‫א‬‫א‬‫א‬K‫א‬
‫א‬،1995‫א‬‫א‬‫א‬‫א‬
‫א‬،K?‫א‬?‫א‬
‫א‬ ‫א‬‫א‬ ‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬?
 ?‫א‬‫א‬ 

 1 ASTD: the American Society for Training and Development

20
 ‫א‬ ‫א‬‫א‬‫א‬K‫א‬
‫א‬‫א‬‫א‬،
 ‫א‬‫א‬ ‫א‬
 K ‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬

  ‫א‬‫א‬‫א‬،  ‫א‬‫א‬ ‫א‬‫א‬‫א‬‫א‬


  ‫א‬‫א‬‫א‬‫א‬‫א‬
  ?‫א‬‫?א‬‫א‬
‫א‬
 ، ‫א‬
‫א‬ ‫א‬‫א‬ K‫א‬

 ‫א‬‫א‬‫א‬  ‫א‬‫א‬،‫א‬
 K‫א‬


‫א‬‫א‬،  ‫א‬‫א‬‫א‬
 ‫א‬‫א‬
 ‫א‬‫א‬‫א‬ ‫א‬، ‫א‬‫א‬‫א‬
 ‫א‬‫א‬‫א‬K‫א‬‫א‬
‫א‬‫א‬‫א‬ ، 
 K‫א‬‫א‬‫א‬‫א‬

‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
 
،‫א‬ ‫א‬‫א‬‫א‬‫א‬ 

 K‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
 W‫א‬‫א‬‫א‬

 K
 ‫א‬200 ƒ
 K ‫א‬‫א‬ ƒ
 K‫א‬‫א‬ ‫א‬ 
 ‫א‬ ƒ
‫א‬،‫א‬ ‫א‬ ƒ
 K‫א‬ ‫א‬،‫א‬
‫א‬
  ‫א‬‫א‬‫א‬   ƒ
 K?‫א‬‫א‬‫?א‬
21
  K‫א‬‫א‬‫א‬‫א‬ ƒ


 ‫א‬ ،‫א‬

 ‫א‬‫א‬،
 ‫א‬‫א‬،‫א‬ ‫א‬ ‫א‬
‫א‬‫א‬‫א‬‫א‬
K‫א‬ ‫א‬‫א‬‫א‬
 ‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬،‫א‬ ‫א‬‫א‬‫א‬
 K
 ‫א‬

،
 ‫א‬?
 ‫א‬?
‫א‬‫א‬‫א‬‫א‬ ‫א‬‫א‬‫א‬،
‫א‬‫א‬ ‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬
‫א‬K‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬ ‫א‬‫א‬،‫א‬
 K‫א‬‫א‬‫א‬

 W‫א‬‫א‬ ‫א‬‫א‬

 ‫א‬‫א‬ −
  ‫א‬‫א‬‫א‬ −
  −
 ‫א‬ −
 ‫א‬ −
 ‫א‬ ‫א‬‫א‬ −
 E
 ‫א‬F‫א‬‫א‬ −
 ‫א‬ −
 ‫א‬‫א‬ −
 ‫א‬
  −

22
  ‫א‬ −
 ‫א‬ −
 
 ‫א‬‫א‬‫א‬ −
 ‫א‬ −
  −
 
 ‫ א‬−
  ‫א‬‫א‬ −
   −
   −
 ‫א‬  −
 ‫א‬ −
 ‫א‬‫א‬ −
 ‫א‬ −
 ‫א‬ 
 ‫ א‬−
 
 ‫א‬
 ‫ א‬−

 ‫؟‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬?‫א‬?
 
‫א‬‫א‬ 
 ،
 ‫א‬‫א‬
‫؛‬‫א‬‫א‬  ‫א‬
‫א‬‫א‬‫א‬‫א‬
 
،
 ‫א‬‫א‬‫א‬‫א‬‫א‬ ‫א‬‫א‬
 ‫א‬
 K‫א‬‫א‬‫א‬‫א‬‫א‬ ‫א‬ ‫א‬‫א‬

?‫؟‬KK?‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬ 
 ‫א‬‫א‬   

 ‫א‬‫א‬K ‫א‬‫א‬‫א‬

23
‫א‬‫א‬
 
‫א‬‫א‬‫א‬ 
 ‫א‬‫א‬
  K
 
 

 ‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬K‫א‬‫א‬‫א‬
 K ‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬

‫א‬‫א‬،‫א‬‫א‬‫א‬
K ‫ א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬ K  ‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬
 K‫א‬

‫א‬‫א‬?‫א‬?
‫א‬‫א‬‫א‬‫א‬‫א‬،‫א‬
،‫א‬‫א‬، ‫א‬‫א‬‫א‬،‫א‬
 K‫א‬

 ‫؟‬‫א‬‫א‬
‫א‬‫א‬‫א‬
 W‫א‬‫א‬‫א‬K‫א‬‫א‬‫א‬
 K‫א‬W1‫א‬
 K‫א‬W2‫א‬
 K‫א‬‫א‬W3‫א‬
 KW4‫א‬

24
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬ ‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬ ،E1‫א‬F‫א‬
3‫א‬F‫א‬‫א‬‫א‬،E  2‫א‬F
،E 4‫א‬F‫א‬‫א‬،E
‫א‬‫א‬
 ‫א‬
‫א‬ K‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬،
 K‫א‬‫א‬‫א‬‫א‬‫א‬

‫א‬‫א‬‫א‬
 ،‫א‬‫א‬
?‫א‬?‫א‬‫א‬K‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬
 
‫א‬‫א‬ ،
 ،‫א‬
،
 ‫א‬‫א‬
‫א‬K
 ‫א‬‫א‬‫א‬‫א‬
 K‫א‬‫א‬ ‫א‬‫א‬

،
  ‫א‬ ‫א‬‫א‬
‫א‬‫א‬،‫א‬‫א‬‫א‬‫א‬،‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬،‫א‬‫א‬‫א‬
 K‫א‬

‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
  ‫א‬‫א‬،
 ‫א‬‫א‬ 
‫א‬،‫א‬K ‫א‬‫א‬‫א‬‫א‬‫א‬
، ‫א‬‫א‬‫א‬‫א‬،‫א‬‫א‬‫א‬‫א‬
‫א‬K‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
 ‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
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،
 ‫א‬‫א‬
 ‫א‬
، ،‫א‬،
K
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
?
 ‫א‬?‫א‬‫א‬K‫א‬‫א‬
 K‫א‬‫א‬‫א‬

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  

 ‫א‬‫א‬
 

@ @òàğÜÈn¾a@pbàČÄä¾a@†ìÔm@Ñî×

 

‫א‬‫א‬‫א‬
  ‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬،2000‫א‬‫א‬ ‫א‬‫א‬
 ‫א‬‫א‬،‫א‬‫א‬،‫א‬
 K
  ‫א‬

‫ﺔ‬‫ﻳﺔ ﺃﺳﺎﺳﻴ‬‫ﻗﻀﺎﻳﺎ ﺇﺩﺍﺭ‬

 ‫א‬‫א‬‫◙ א‬
  ‫א‬‫א‬‫א‬‫א‬ 
    
   ‫א‬‫א‬ ،  
‫א‬‫א‬Y
 ‫א‬‫א‬ ‫א‬[‫א‬  ‫א‬
‫א‬ K ‫א‬  ‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬،
 ‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫؛‬ ‫א‬
‫א‬‫א‬‫א‬،‫א‬‫א‬‫؛‬‫א‬
،‫א‬‫א‬   ،  ‫א‬‫א‬ ‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬ ‫א‬‫؛‬‫א‬‫א‬
 ‫א‬‫א‬‫א‬‫א‬  ‫א‬‫א‬K‫א‬
27
‫א‬، ‫א‬ ‫א‬‫א‬‫א‬‫א‬،‫א‬
 K‫א‬
 ‫א‬‫א‬‫א‬‫א‬ ‫א‬

،
 ‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
 
 ، ‫א‬‫א‬ ‫א‬
،‫א‬ ‫א‬‫א‬‫א‬‫א‬ ‫א‬‫א‬
‫א‬‫א‬‫א‬‫؛‬   ‫א‬‫א‬
   ، ‫א‬‫א‬‫א‬
‫א‬2001E
 F11‫א‬
  ‫א‬ [‫א‬،‫א‬‫א‬‫א‬
 K‫א‬‫א‬Y‫א‬

 ‫א‬    ◙

  ،‫א‬‫א‬‫א‬‫א‬‫א‬ ‫א‬
‫א‬ ‫א‬‫א‬،‫א‬ ‫א‬‫א‬
 
 ‫א‬‫א‬‫א‬ ‫א‬‫א‬
‫א‬‫א‬‫א‬Y‫א‬
 ‫[א‬
‫؛‬  
 ‫א‬K‫א‬
‫א‬‫א‬‫א‬‫א‬     
 K‫א‬‫א‬‫א‬

 
 ‫א‬‫א‬ 
 ‫א‬
‫א‬‫א‬K‫א‬
 K‫א‬‫א‬‫א‬‫א‬‫א‬

 
 ‫א‬‫א‬‫א‬‫א‬‫◙ א‬
‫א‬‫א‬، ‫א‬‫א‬، ‫א‬، ‫א‬‫א‬  
‫א‬‫א‬
 ،‫א‬‫א‬‫א‬‫א‬‫א‬
Y‫א‬[‫א‬‫א‬‫א‬K‫א‬

28
‫؟‬
 ‫א‬‫א‬‫א‬ ،‫א‬‫א‬
  ‫؟‬‫א‬‫א‬‫א‬
‫א‬‫א‬ ‫؟‬‫א‬
‫א‬‫א‬
   ‫א‬‫א‬،‫א‬‫א‬
 K ‫א‬

‫א‬‫א‬‫א‬  ‫א‬‫א‬

‫א‬‫א‬ ‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬،‫א‬
‫א‬
  ‫א‬‫א‬،‫א‬‫א‬ 
‫א‬  ‫א‬‫א‬‫א‬  ‫؛‬‫א‬
‫؛‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬  ‫؛‬‫א‬‫א‬ ‫א‬  ‫א‬‫א‬‫א‬

 ‫א‬‫א‬  ‫א‬‫א‬‫؛‬‫א‬‫א‬
 K‫א‬‫א‬

  ‫א‬ ‫א‬‫א‬‫א‬‫א‬‫א‬

 
‫؛‬‫א‬‫א‬‫א‬ ‫א‬   ، ‫א‬    
  
‫א‬‫א‬
 ‫א‬‫א‬
 K‫א‬

 ‫א‬‫א‬ ◙
‫א‬‫א‬[W   
 ‫א‬ ‫א‬
[Y‫؟‬‫א‬‫א‬ ‫א‬‫א‬ ‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬  ‫א‬‫א‬
 KY‫؟‬  ‫א‬ 

‫א‬‫א‬‫א‬‫א‬‫א‬
K ‫א‬‫א‬
  ‫א‬
، ‫א‬ ‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
29
K  ‫א‬‫א‬ ‫א‬،
 
‫א‬     
 ‫א‬  ‫א‬‫א‬
 K‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬

  ‫א‬‫א‬‫◙ א‬
  ‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
K‫א‬‫א‬‫א‬‫א‬  ‫א‬‫א‬،‫א‬
 W‫א‬‫א‬

K‫א‬ ‫א‬‫א‬  ‫א‬‫א‬ K1

 ‫א‬٪2‫א‬‫א‬‫א‬‫א‬ K2
K‫א‬
‫א‬‫א‬‫א‬
 ‫א‬‫א‬‫א‬ K3
‫א‬،E
  ‫א‬F‫א‬،  ‫א‬
K‫א‬‫א‬‫א‬‫א‬ ‫א‬،‫א‬
KY‫א‬‫א‬‫א‬
 ‫[א‬ 
 ‫א‬ ‫א‬‫א‬ K4
K‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬  K5
K‫א‬
  ‫א‬‫א‬‫א‬‫א‬ K6
‫א‬‫א‬ K7
K‫א‬‫א‬‫א‬
K‫א‬‫א‬‫א‬
 ‫א‬
 ‫א‬‫א‬  K8
،  ‫א‬‫א‬‫א‬‫א‬  ‫א‬‫א‬ K9
K‫א‬‫א‬‫א‬
 ‫א‬
 K‫א‬  ‫א‬‫א‬‫א‬ K10

 ‫א‬‫א‬ ‫א‬‫א‬

K 
  ‫א‬ ‫א‬ ،

 ،
 ‫א‬‫א‬‫א‬

30
 ‫א‬
 ‫؛‬ ‫א‬‫א‬‫א‬

  ‫א‬‫א‬
‫א‬‫א‬
 ‫א‬
 ‫؛‬‫א‬
، ،   ‫א‬
 ‫؛‬
  ‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
 K‫א‬


 ‫א‬،
 ‫א‬‫א‬‫א‬‫א‬ ‫א‬‫א‬ 
 
‫א‬‫א‬
  ‫א‬‫؛‬‫א‬
‫א‬‫א‬‫א‬K‫א‬‫א‬‫א‬
 K‫א‬ ‫א‬‫א‬‫א‬

‫ﻭﺟﻬﺔ ﻧﻈﺮ ﺣﻮﻝ ﺇﺩﺍﺭﺓ ﺍﻟﺘﺪﺭﻳﺐ‬

 E‫א‬
 F‫א‬
 ‫א‬ ◙
،  
       ‫א‬‫א‬‫א‬

 ‫א‬‫א‬‫א‬،
  ‫א‬‫א‬ 
،‫א‬ 
 ‫א‬
 ،
 ‫א‬‫א‬
  
 ‫א‬
‫א‬
 ‫א‬     ‫א‬
،
 ‫א‬ ‫ـ‬‫א‬‫א‬ ‫א‬ ‫א‬K
 
A
 ‫א‬،E‫א‬F‫א‬،‫א‬

 ‫א‬
 ‫ـ‬‫א‬KKK‫א‬‫א‬B‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
 ‫א‬‫א‬ 
 K
 K‫א‬‫א‬‫א‬

K
 
 ‫א‬ 
 ‫א‬‫א‬‫א‬
 
، ‫א‬، ‫א‬
  ‫א‬‫א‬‫א‬‫א‬

31
‫א‬‫א‬‫א‬ ‫؛‬ ‫א‬‫א‬ ‫א‬‫א‬،‫א‬
  ‫א‬‫א‬ ‫א‬ ‫א‬‫א‬

 ‫א‬
 ‫א‬‫א‬،  ‫א‬
 ‫א‬‫א‬‫א‬K‫א‬ ‫א‬‫א‬  
   
  ‫א‬،Y‫א‬
 [
‫א‬‫؛‬‫א‬‫א‬
  
‫א‬‫؛‬ ‫א‬  ‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
 K‫א‬‫א‬‫א‬‫א‬

  “‫א‬‫”א‬‫א‬‫א‬‫א‬

‫א‬‫א‬،‫א‬
 K‫א‬‫א‬‫א‬‫א‬

 ‫א‬ ◙
‫א‬‫א‬“  ‫א‬”‫א‬‫א‬‫א‬‫א‬

 
 
  ‫א‬‫א‬‫א‬‫א‬‫א‬K‫א‬ ،‫א‬
‫א‬‫א‬
 ‫א‬
 
‫א‬  ‫א‬‫א‬‫א‬‫א‬   ،‫א‬
 K   ‫א‬ ‫א‬  

‫א‬‫א‬ 1996‫א‬‫א‬‫א‬
13‫א‬
 
 K1  ‫א‬‫א‬‫א‬ ‫א‬٪22
   ‫א‬  ‫א‬‫א‬‫א‬
‫א‬ ‫א‬
 ‫א‬،‫א‬‫א‬
‫א‬٪22‫א‬  
   

1
Training Magazine، October 1996، p. 42
32
‫א‬‫א‬‫א‬K ‫א‬‫א‬
٪29‫א‬‫א‬‫א‬EASTDF‫א‬
 ‫א‬‫א‬K1  
2001‫א‬
‫א‬٪5 ‫א‬57‫א‬‫א‬
1990‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬K2000
 ‫א‬،2002‫א‬2200400
[‫א‬Y[‫א‬ 2 
‫א‬‫א‬” “‫א‬ ‫א‬
 K“3  ‫א‬ ‫א‬‫א‬‫א‬


 ‫א‬ ‫א‬‫א‬‫א‬
 K‫א‬ ‫א‬‫א‬‫א‬‫א‬‫א‬،‫א‬‫א‬

،
 ‫א‬‫א‬‫א‬‫א‬ ، ‫א‬
   
 ‫א‬٪16‫א‬‫א‬
،  ‫א‬ 27،‫א‬
‫א‬  25‫א‬‫א‬‫א‬   
‫א‬‫א‬‫א‬‫א‬ ‫א‬  
‫א‬‫א‬،5 ‫א‬ ‫א‬‫א‬‫א‬ESL4‫א‬
٪20 J15 
 EESLF‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
K ‫א‬2001،1991‫א‬‫א‬

، ‫א‬‫א‬‫א‬‫א‬‫א‬ ‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬

‫א‬‫א‬ ‫א‬‫א‬، ‫א‬‫א‬
‫א‬ ‫א‬ ‫א‬‫א‬‫א‬‫א‬F

2
ASTD report، State of the Industry Report 2002
1
Reuters Technology
2
Yahoo! News، “Firms Augment Training with Online Courses” by Sherwood Ross، May 4، 2002، p.1
3
English as a second language
4
ASTD report، Training America: Learning to Work for the 21st Century، 1989
33
  ‫א‬ ‫א‬shrm.org1 ‫א‬‫א‬‫א‬
‫א‬   KE‫א‬‫א‬
 ‫א‬  ‫א‬‫א‬٪80  ‫א‬‫א‬
‫א‬‫א‬500‫א‬‫א‬
 ،‫א‬‫א‬
 ‫א‬
‫א‬‫א‬‫א‬‫א‬ ‫א‬‫א‬‫א‬
 K‫א‬‫א‬‫א‬‫؛‬

 
 ‫א‬ ‫א‬‫א‬‫א‬  ‫א‬
‫א‬K ‫א‬  ‫א‬
‫א‬‫א‬       ‫א‬‫א‬
 
 K‫א‬،‫א‬‫א‬،

   ‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬

‫א‬‫א‬‫א‬‫א‬K ‫א‬‫א‬‫א‬
‫א‬‫א‬،‫א‬‫א‬‫א‬،‫א‬‫א‬‫א‬
 ‫א‬ ‫א‬، K‫א‬‫א‬
‫א‬ ‫א‬، ‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
 ‫א‬‫א‬K
 ‫א‬‫א‬ ‫א‬
‫א‬ ‫א‬‫א‬ ‫א‬ ‫א‬‫א‬
،‫א‬‫א‬،‫א‬،‫א‬،‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬K‫א‬  ‫א‬
‫א‬  ، ‫א‬
 K

  ‫א‬‫؛‬

 ‫א‬
‫א‬     ‫א‬‫א‬
‫א‬  ‫א‬ ‫א‬‫א‬‫א‬‫א‬‫؛‬

5
Society for Human Resource Management
34
،
 ‫א‬‫א‬‫א‬،
  J‫א‬،‫א‬
‫א‬  ‫؛‬ ‫א‬‫א‬‫א‬،‫א‬ ‫א‬،‫א‬،‫א‬
‫א‬‫א‬  
  
، ‫א‬ ‫א‬‫א‬ ‫א‬‫؛‬ 
، ‫א‬ ، ‫א‬ ‫א‬
 ‫א‬ ‫א‬ ‫א‬،‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬K‫א‬
 K‫א‬‫א‬‫א‬

 ‫א‬‫א‬ ◙
‫א‬  ‫א‬‫א‬
“
 
 ‫א‬‫א‬ 

    ”W‫א‬
K“
 ‫א‬‫א‬”W

 

  ،  ‫א‬،
 ‫א‬ ‫א‬‫א‬ 
‫א‬ ‫א‬‫א‬‫א‬
 K‫א‬

‫א‬ ‫א‬‫א‬‫א‬
،  ‫א‬
،
 
‫؛‬
 ،
 ‫א‬‫א‬ 
‫؛‬ ‫א‬‫א‬‫א‬ 
‫א‬‫א‬‫א‬
 K‫א‬‫א‬
 ‫א‬‫א‬

، 
 ‫א‬
   ‫א‬
‫א‬‫؟‬‫א‬W‫א‬‫א‬
‫؟‬‫א‬‫א‬‫א‬‫؟‬‫א‬

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 ‫א‬‫؟‬‫א‬‫א‬‫א‬‫א‬
 K‫א‬‫א‬‫א‬‫א‬

  ‫א‬ ‫א‬ ‫א‬‫א‬‫א‬‫א‬‫א‬

 ‫א‬‫א‬،
  ‫א‬‫א‬‫א‬
‫א‬‫א‬ 
 K ‫א‬ ‫א‬
 K‫א‬ ‫א‬   ‫א‬  

‫א‬‫א‬
 ‫א‬‫א‬
 
 ،‫א‬‫א‬
، ‫א‬، ‫א‬‫א‬‫א‬
‫א‬‫؛‬‫א‬
 ،‫א‬‫א‬،‫א‬
 K‫א‬‫א‬‫א‬‫א‬

‫א‬‫א‬‫א‬‫א‬‫א‬ 
‫א‬  
 ،“‫א‬‫א‬”W
      ‫א‬،‫א‬
 K‫א‬‫א‬

 ‫א‬ ◙
‫א‬‫א‬ ، ‫א‬‫א‬‫א‬‫א‬
  ‫א‬‫א‬‫א‬

  ‫א‬
  ‫א‬‫א‬‫א‬K
 K‫א‬ ‫א‬‫א‬‫א‬‫א‬‫א‬

‫א‬ ‫א‬،‫א‬  ‫א‬‫א‬‫א‬‫א‬

‫א‬،‫א‬‫א‬ ‫א‬
 ‫א‬،‫א‬
    K‫א‬
K ‫א‬‫א‬،‫א‬
 K‫א‬‫א‬

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‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬
  ‫א‬‫א‬“”K
،‫א‬ ‫א‬‫א‬  ‫א‬‫א‬، K
 K“‫א‬‫א‬”‫א‬ ‫א‬

 ‫א‬ ‫א‬ ‫א‬‫א‬‫א‬‫א‬

‫א‬
 ‫؛‬‫א‬
 ‫א‬‫א‬‫א‬،
‫א‬ ‫א‬  ،‫א‬‫א‬
    ‫א‬‫א‬
‫א‬K ‫א‬‫א‬‫א‬‫א‬‫א‬
  ‫א‬F‫א‬ ‫א‬ E‫א‬‫א‬  ‫א‬F ‫א‬ ‫א‬
F
 ‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬KE‫א‬‫א‬
 KE‫א‬‫א‬

 ‫א‬‫◙ א‬
 ‫א‬  ‫א‬    ‫א‬‫א‬
‫א‬ 
 ‫א‬
 K
  
 ‫א‬
 K‫א‬     ‫א‬‫א‬
‫א‬ ‫א‬
‫א‬‫א‬،
‫א‬‫א‬‫א‬
 ‫א‬،EF
‫א‬،
 ‫א‬‫א‬،
 ‫א‬‫א‬‫א‬،‫א‬
 K‫א‬‫א‬‫؛‬‫א‬‫א‬

‫א‬‫؛‬‫א‬‫א‬‫א‬‫א‬  ‫א‬‫א‬

 ‫א‬ 
 
  ‫א‬،“  ‫א‬  ‫”א‬‫א‬‫א‬‫א‬
 ‫א‬‫א‬W ‫א‬، ‫א‬‫א‬‫א‬  ‫א‬
    
  ‫א‬‫א‬Y   ‫[א‬

37
‫א‬“‫א‬‫”א‬‫א‬‫א‬‫א‬‫א‬K‫א‬
 K‫א‬‫א‬

،‫א‬‫א‬  ‫א‬‫א‬‫א‬ 


‫א‬  ‫א‬‫א‬‫א‬‫א‬‫א‬
‫؛‬
 ‫א‬ ‫א‬‫א‬‫א‬‫א‬ 
 ،‫א‬‫א‬‫א‬
‫؛‬ 
  
   ‫א‬ ‫א‬‫א‬
‫א‬“‫”א‬‫א‬‫א‬
K
 ‫א‬‫א‬‫א‬‫א‬
،EF‫א‬‫א‬‫א‬‫א‬‫א‬ 

‫א‬    ، ‫א‬،‫א‬ ‫א‬،‫א‬‫א‬
، ‫א‬‫א‬
 ‫א‬   ‫א‬‫א‬
 K‫א‬‫א‬

‫א‬‫א‬‫א‬‫א‬      ‫א‬

 
 ‫א‬“  ‫א‬”   K‫א‬
 ‫א‬
 ‫א‬‫א‬  ، ‫א‬‫א‬‫א‬
 ‫א‬
  ‫؛‬   
‫א‬‫א‬‫א‬‫א‬‫א‬K‫א‬
 K

 ‫א‬ ◙
‫א‬ ‫א‬
 ‫א‬‫א‬
  ‫א‬‫א‬‫א‬‫א‬‫א‬ 
‫א‬
 ‫א‬
 ‫א‬‫א‬K
 ‫א‬
‫א‬‫א‬
   ،‫א‬
 K‫א‬‫א‬‫א‬‫א‬

38
‫א‬‫א‬‫א‬ Y‫א‬[
  ‫א‬‫א‬
‫א‬
 ‫א‬‫א‬ K   ‫א‬  ‫א‬
 ‫א‬‫א‬،‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬K‫א‬
‫א‬‫א‬،‫א‬ ‫א‬‫א‬‫א‬‫א‬
K‫א‬ ‫א‬ ‫א‬  ‫א‬‫א‬‫א‬‫؛‬‫א‬
 K‫א‬Y360[‫א‬   

     ‫؛‬‫א‬Y1 ‫א‬[‫א‬‫א‬

‫א‬‫א‬K ‫א‬‫א‬‫؛‬‫א‬ 
 K‫א‬‫א‬ ‫א‬

 ‫א‬‫א‬‫א‬ ◙
‫א‬‫א‬‫א‬ ‫א‬‫א‬‫א‬‫א‬
‫א‬ ‫א‬،  
 ‫א‬‫א‬
‫א‬‫א‬‫א‬‫؛‬،
     ‫א‬‫א‬‫א‬‫א‬ ‫א‬
 KY [

‫א‬‫א‬‫א‬‫א‬ 
‫א‬K   ‫א‬
 ‫א‬
‫א‬    ‫א‬‫א‬ 
‫א‬
  ‫א‬  
 ‫א‬‫א‬‫א‬،‫א‬
 ‫א‬K‫א‬   ‫א‬‫א‬،‫א‬
 K  ‫א‬‫א‬‫א‬

1
smiles test
39
      ‫א‬‫א‬‫א‬‫א‬ ‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬ ، ‫א‬
‫א‬
  
 ‫א‬ ‫א‬ 
 ‫א‬
   ‫א‬K ‫א‬
‫א‬ ‫א‬
  ‫א‬
‫א‬‫א‬‫א‬‫א‬K 
 K‫א‬‫א‬

 ‫א‬،‫א‬
 ،‫א‬
 

 ،‫א‬‫א‬


 ‫א‬‫א‬ ‫א‬‫א‬ ‫א‬
‫א‬‫א‬‫א‬ K‫א‬‫א‬
  ‫א‬‫א‬‫א‬،
 ‫א‬‫א‬
‫א‬،‫א‬‫א‬، ‫א‬،  
 
  ‫א‬‫א‬ K ‫א‬‫א‬
 ‫א‬  ‫א‬
   ‫א‬ ، ‫א‬‫א‬‫א‬ ‫א‬‫א‬
 K‫א‬ ‫א‬‫א‬‫א‬

 
 ‫א‬
‫א‬‫א‬٪16‫א‬‫א‬
 ‫א‬ ‫א‬‫א‬‫א‬
 ‫א‬K
   ، ‫א‬‫א‬
 ‫א‬‫א‬‫א‬
،  

 ‫א‬  ، ‫א‬‫א‬ ‫א‬
‫א‬‫א‬‫א‬، ‫א‬، ‫א‬ ‫א‬
 K‫א‬‫א‬

،
 ‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
 K‫א‬،‫א‬،‫א‬‫א‬‫א‬،‫א‬

 

 

40
 ‫اﻟﻔﺼﻞ اﻷول‬

‫ﻗﻮاﺋﻢ‬

‫ﻟﻘﻴﺎدة اﻟﻤﻨﻈــّﻤﺎت اﻟﻤُـﺘﻌﻠﱢـﻤﺔ‬

 


 ‫א‬‫א‬‫א‬‫א‬‫א‬ 
، ‫א‬‫א‬‫א‬‫א‬ ‫א‬‫א‬K 
‫א‬‫א‬‫؟‬ ‫א‬‫א‬‫א‬
 
 ‫א‬‫א‬‫א‬ 
 ،  ‫א‬  ‫א‬ ‫א‬
‫א‬‫א‬‫א‬ 
 ‫א‬
‫א‬‫א‬‫א‬،‫א‬
   
 ‫א‬‫א‬‫א‬‫א‬K‫א‬ 
 K‫א‬‫א‬

 

:‫ﺘﻌﻠﱢﻤﺔ‬‫ﻻﺋﺤﺔ ﺑﻘﻮﺍﺋﻢ ﻟﻘﻴﺎﺩﺓ ﺍﻟﻤﻨﻈﻤﺎﺕ ﺍﻟﻤ‬

K‫א‬‫א‬11

 K‫א‬‫اﺳﺘﺨﺪام اﻟﻤﻔﺮدات‬21

 K 31

 K‫א‬‫א‬‫א‬41

 K‫א‬‫א‬‫א‬‫א‬ 51

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 ‫اﻟﻤُﻨﻈﱠﻤﺔ اﻟﻤُﺘﻌﻠﱢﻤﺔ‬
1 ‫ ـ‬1 ‫ﻗﺎﺋﻤﺔ‬
‫اﺳﺘﺮاﺗﻴﺠﻴﺎت ﻟﻠﺠﻤﻴﻊ‬

 ، ‫א‬‫א‬ 

 ، ‫ א‬K1
K‫א‬ ‫א‬‫א‬

‫א‬‫א‬‫א‬ ‫א‬،‫א‬‫א‬  K2

‫א‬‫א‬
 ‫א‬  ،‫א‬
 ‫؛‬‫א‬

 ‫א‬،  ‫א‬ ‫א‬ K‫א‬
K
   ‫؛‬
  ‫א‬   ،

  ‫א‬، ‫א‬‫א‬  

  ‫א‬     K3
،،‫א‬  ،‫א‬
 ‫א‬‫؛‬‫א‬‫א‬‫א‬ ‫א‬، ‫א‬
  ‫؛‬
 ‫א‬
K 
 ،  ،
  ‫א‬،
 
  ‫؛‬‫א‬

K‫א‬K
    K4

 ‫א‬‫א‬‫א‬K   K5
 ،  K‫א‬
 ‫א‬K   
، ، ‫א‬  
 K‫א‬
K‫א‬ ‫א‬
  ،

‫א‬،“‫”א‬K  
 K6
‫א‬‫א‬،  ‫א‬
K‫א‬‫א‬  
K

K  

 ‫א‬،   K7

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2 ‫ ـ‬1 ‫ﻗﺎﺋﻤﺔ‬
‫ﻗﺎﺋﻤﺔ ﻓﻲ اﺳﺘﺨﺪام اﻟﻤﻔﺮدات ﻟﻠﻤُﺪراء‬
 

. ‫א‬ ‫א‬ ‫א‬ ‫א‬ ‫א‬ ‫“؟‬ ”

،‫א‬‫א‬
 ‫א‬‫א‬‫א‬
  
‫א‬‫א‬[Y‫؟‬‫א‬‫א‬[‫א‬
Y 
 [    ‫א‬KY‫؟‬ ‫א‬  
‫א‬‫؛‬‫א‬‫א‬‫א‬
، ‫א‬‫א‬ ،  ‫א‬  
”“
  ”W ‫א‬‫א‬‫א‬
‫א‬‫א‬ ‫א‬‫א‬
 K“
 

 K‫א‬
 
 ،‫א‬
 

K ‫א‬ K1
K‫א‬ K2
K ‫א‬‫א‬‫א‬ K3
K‫א‬ K4
K‫א‬ K5
K‫א‬ K6
K‫א‬ K7
K‫א‬ K8
K‫א‬ K9
K‫ א‬K10
K‫ א‬K11
43
 K‫ א‬K12
K‫ א‬K13
K‫ א‬K14
K‫ א‬K15
K‫ א‬K16
K‫ א‬K17
K‫ א‬K18
K‫ א‬K19
 K‫ א‬K20
 

 

44
 ‫اﻟﻤُﻨﻈﱠﻤﺔ اﻟﻤُﺘﻌﻠﱢﻤﺔ‬
3 ‫ ـ‬1 ‫ﻗﺎﺋﻤﺔ‬
‫أﺳﺌﻠﺔ ﺟﺎدّة ﻟﻠﻘﺎدة‬
 


 ‫א‬‫א‬‫א‬‫א‬‫א‬، ‫א‬ ‫א‬‫א‬‫א‬‫א‬ 
‫א‬، ‫א‬‫א‬‫א‬،  
 ‫א‬ 
 ‫א‬
“ ‫א‬‫א‬”“  ”“‫א‬‫א‬”‫א‬
‫א‬،‫א‬‫א‬K ‫א‬‫א‬
K“‫א‬‫”א‬“‫”א‬‫א‬‫א‬ ،‫א‬
‫א‬  
 ‫א‬‫א‬‫א‬‫א‬  ‫א‬
 W‫א‬K‫א‬‫א‬

‫؟‬‫א‬   ‫א‬‫א‬ K1

‫א‬، 
    ‫א‬
‫؟‬‫א‬   ‫א‬

‫؟‬ 
 ‫א‬ ‫א‬E‫א‬F‫א‬‫א‬ K2
،  ‫א‬‫א‬‫א‬‫א‬‫א‬
  
  ‫א‬
 ‫א‬  ‫א‬‫א‬
‫؟‬    ‫א‬‫א‬‫؟‬‫א‬ 

‫؟‬‫א‬“  ” K3

‫؟‬     ‫א‬
‫א‬،
 ‫א‬‫א‬،‫א‬‫א‬‫א‬‫א‬  
‫؟‬‫א‬‫א‬

،‫א‬   
 ،
 ‫א‬‫א‬‫א‬
 ‫א‬‫א‬  
   K4
‫؟‬
  ‫א‬
 ‫א‬‫א‬‫א‬‫א‬
‫؟‬
  ‫א‬‫א‬‫א‬‫א‬‫א‬
45
‫א‬‫א‬  ‫א‬ K5
‫؟‬‫א‬  ‫؟‬‫א‬
‫א‬‫א‬‫؟‬‫؟‬
‫؟‬‫א‬‫א‬‫؟‬‫א‬‫א‬ 

‫א‬‫א‬‫א‬ 
 ‫א‬‫א‬
 ‫א‬ K6
‫؟‬‫א‬‫א‬‫؟‬‫א‬

‫؟‬‫א‬     ‫א‬‫א‬ K7

‫؟‬‫א‬‫א‬‫؟‬

W‫؟‬ ‫א‬
 ‫א‬  K8
   
 ‫א‬‫א‬‫א‬ ‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬
‫؟‬

  ‫؟‬‫א‬
  ‫א‬  K9
‫؟‬‫א‬     
‫؟‬‫א‬‫א‬

‫؟‬ ‫א‬ ‫א‬‫א‬ ‫א‬ K10

‫א‬E‫א‬KKKK،‫א‬،
 ‫א‬ ‫א‬، ‫א‬F‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫؟‬‫א‬،
‫؟‬ ‫א‬‫א‬‫א‬‫א‬‫א‬

 

 

46
 ‫اﻟﻤُﻨﻈﱠﻤﺔ اﻟﻤُﺘﻌﻠﱢﻤﺔ‬
4 ‫ ـ‬1 ‫ﻗﺎﺋﻤﺔ‬
‫أﻓﻌﺎل واﻗﻌﻴﺔ ﻧﺤﻮ ﺗﻄﻮﻳﺮ اﻟﻤﻨﻈّﻤﺎت اﻟﻤُﺘﻌﻠﱢﻤﺔ‬
 

K ‫א‬‫א‬  K1
  K‫א‬ 

 ‫ א‬K2
K‫א‬،‫א‬

‫א‬‫א‬ ‫א‬K‫א‬‫א‬ K3
‫א‬،‫א‬‫א‬  ‫א‬    ‫א‬  ‫א‬،‫א‬
‫א‬‫א‬ ‫א‬، ‫א‬  ‫א‬
    K‫א‬

  ،‫א‬‫א‬
K‫א‬‫א‬‫א‬‫א‬

K‫א‬
 ‫א‬‫א‬
  K4


 ‫א‬‫א‬‫א‬‫א‬  
    K5
 ‫א‬  ‫א‬‫א‬
، ‫א‬ ‫א‬K، 
K
‫א‬‫א‬‫א‬

،‫א‬‫א‬  ‫א‬K‫א‬ ‫א‬  

  
  K6
،‫א‬   ،    K
 ‫א‬
K‫א‬‫א‬‫א‬

   K ‫א‬‫א‬‫א‬ 

  ،
 
  K7
K‫א‬ ‫א‬‫א‬
 ، 


 ‫א‬‫؛‬‫א‬‫א‬‫א‬‫א‬‫א‬
 ‫א‬ ‫ א‬K8
K‫א‬‫א‬

 

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 

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 ‫اﻟ ُﻤـﻨﻈﱠﻤﺔ اﻟ ُﻤـﺘﻌﻠﱢﻤﺔ‬
5 ‫ ـ‬1 ‫ﻗﺎﺋﻤﺔ‬
‫ﺳﺴﺔ اﻟﻤُﺘﻌﻠﱢﻤﺔ ﻓﻲ اﻟﻤﺴﺎر اﻟﺼﺤﻴﺢ‬
‫أدﱠﻟﺔ ﻋﻠﻰ أن اﻟﻤﺆ ﱠ‬
 

‫א‬  ، ‫א‬‫א‬ ‫א‬

‫א‬‫א‬‫א‬‫א‬‫א‬ ‫א‬، ‫א‬
 W ‫א‬ 

 ،
 ‫א‬ ‫א‬‫א‬
 ‫א‬‫א‬‫א‬   K1
K‫א‬‫א‬ ‫א‬ 

‫א‬‫א‬‫א‬‫א‬‫א‬   K2
K‫א‬

K‫א‬‫א‬ K3

K ‫א‬ K4

K‫א‬ ‫א‬‫א‬  K5

 ‫א‬‫ א‬K6
K‫א‬‫א‬‫א‬‫א‬ ‫א‬

K   ‫ א‬K7



K‫א‬ “‫א‬‫א‬”‫א‬ K8

   ‫א‬‫א‬ ‫א‬ K9

K ‫א‬‫א‬‫א‬ 

 ‫א‬‫א‬ ‫א‬        K10

  ‫א‬‫א‬‫א‬
K‫א‬‫א‬‫א‬

 

 

 
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 ‫اﻟﻔﺼﻞ اﻷول‬

‫اﺳﺘﻤﺎرات‬

‫ﻟﻘﻴﺎدة اﻟﻤﻨﻈـّﻤﺎت اﻟﻤُﺘﻌﻠﱢـﻤﺔ‬

 


  
    ‫א‬‫א‬‫א‬
‫א‬،
  ‫א‬‫א‬
،  ‫א‬،‫א‬
 K ‫א‬،

 

:‫ﺘﻌﻠﱢﻤﺔ‬‫ﻻﺋﺤﺔ ﺑﺎﺳﺘﻤﺎﺭﺍﺕ ﺧﺎﺻﱠﺔ ﺑﻘﻴﺎﺩﺓ ﺍﻟﻤﻨﻈﹼﻤﺎﺕ ﺍﻟﻤ‬

K‫א‬‫א‬‫א‬11

 K‫א‬L‫א‬21

 K‫א‬‫א‬31

 K‫א‬ ‫א‬‫א‬‫א‬41

 K‫א‬‫א‬‫א‬51

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  

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 ‫اﻟﻔﺼﻞ اﻷول‬

‫ﻣﻌﻠﻮﻣﺎت إﺿﺎﻓﻴﱠﺔ ﺣﻮل آﻴﻔﻴﱠﺔ ﻗﻴﺎدة اﻟﻤﻨﻈـّﻤﺎت اﻟﻤُـﺘﻌﻠﱢـﻤﺔ‬

‫؟‬1 ‫ﻟﻤﺎذا ﻳﺠﺐ أن ﻧﻌﻄﻲ اهﺘﻤﺎﻣًﺎ آﺒﻴﺮًا ﻟﻌﻠﻢ اﻟﻨﻔﺲ اﻟﻤﻌﺮﻓﻲ‬

،2 
 ‫א‬‫א‬
 ‫א‬  ‫א‬
‫א‬‫א‬،‫א‬‫א‬‫א‬ ‫א‬‫א‬  ‫א‬‫א‬
‫א‬‫א‬  ‫א‬‫א‬‫א‬،
 ‫א‬‫א‬
 K‫א‬‫א‬ 
 ‫א‬‫א‬
،‫א‬ ‫א‬ ‫א‬      ‫؛‬
 
‫א‬، ،3 ‫א‬ ‫א‬
، ‫א‬‫א‬‫א‬‫א‬‫א‬  ‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬K‫א‬‫א‬
 ‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬
 ‫א‬
 K“‫”א‬
‫א‬‫א‬‫א‬‫א‬ 
 ‫א‬ ‫א‬‫א‬
‫א‬KE ‫א‬F‫א‬E ‫א‬‫א‬F‫א‬‫א‬‫א‬
‫א‬‫א‬،“  ‫”א‬“  ‫”א‬ ‫א‬ 
 
 ‫[א‬،Y‫[א‬،Y‫[א‬K‫א‬‫א‬‫א‬   ‫א‬
[ ،Y
 ‫[א‬،Y ‫[א‬،Y
 ‫[א‬،Y‫[א‬،Y‫[א‬،Y‫א‬
  K
 ‫א‬‫א‬ Y‫א‬
،
  
  ‫א‬‫א‬‫א‬  
‫א‬‫א‬
 ،‫א‬  ‫א‬‫א‬
  ‫א‬‫א‬K‫א‬  

1
Cognitive Psychology
2
behavioral psychology
3
postindustrial economy. ‫اﻗﺘﺼﺎد ﻳﻤﺘﺎز ﺑﺎهﺘﻤﺎم ﻣﺘﻨﺎﻗﺺ ﺑﺎﻟﺼﻨﺎﻋﺔ واهﺘﻤﺎم ﻣﺘﺰاﻳﺪ ﺑﺎﻟﺨﺪﻣﺎت واﻟﻤﻌﻠﻮﻣﺎت واﻷﺑﺤﺎث‬
56

  ‫א‬
  ‫א‬‫א‬‫א‬‫א‬،‫א‬‫א‬‫א‬
‫א‬‫א‬ ،
 K‫א‬ ‫א‬‫א‬،  ‫א‬‫א‬‫א‬‫א‬
، ‫א‬‫א‬‫א‬‫א‬‫א‬ ‫א‬

 K 
 ‫א‬

‫א‬  ‫א‬ ‫א‬‫א‬‫א‬‫א‬  ‫א‬

 ‫א‬‫א‬‫א‬‫א‬،‫א‬ 
 K‫א‬‫א‬  
 ‫א‬‫א‬ ‫א‬‫א‬‫א‬‫א‬

 W‫א‬ ‫א‬‫א‬‫א‬
 
 1 K1988K‫א‬K‫א‬‫א‬W ‫א‬‫א‬ •

K K ‫א‬‫א‬‫א‬W ‫א‬‫א‬ •

2
K1993
3
K1993KK‫א‬ •

KKK‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬W‫א‬ •
4
K1995
5
K1997KKKK  ‫א‬‫א‬‫א‬‫א‬ •

‫اﻟﻘﻴﻤﺔ ﻏﻴﺮ اﻟﻘﺎﺑﻠﺔ ﻟﻠﺠﺪل ﻟﻠﺘﻌﺪﱡدﻳﱠﺔ‬

‫א‬Y6 
 ‫א‬‫א‬‫א‬[  ‫א‬
‫א‬‫א‬ ‫א‬  ‫א‬‫א‬ W‫א‬‫א‬

1
In the Age of the Smart Machine: The Future of Work and Power by Shoshana Zuboff، Basic Books
Inc.، 1988
2
Things That Make Us Smart: Defending Human Attributes in the Age of the Machine by Donald
Norman، Addison-Wesley Publishing Company، 1993
3
The Knowledge-Creating Company by Ikujior Nonaka and Hirotaka Takeuchi، Oxford University
Press، 1995.
4
Thinking for a Change: Discovering the Power to Create، Communicate، and Lead by Michael J. Gelb،
Harmony Books، 1995
5
Training Complex Cognitive Skills by Jeroen J. G. van Merrienboer، Educated Technology
Publications، 1997
6
Beyond Race and Gender by R. Roosevelt Thomas، Jr. (AMACOM، 1991)
57
 KY ‫א‬‫א‬[Y‫א‬[Y‫[א‬
،
 ‫א‬‫א‬‫א‬‫א‬
‫א‬ ‫א‬‫א‬، ‫א‬‫א‬‫א‬‫א‬
 ‫א‬‫א‬‫א‬ ‫א‬‫א‬‫א‬
 K‫א‬‫א‬

‫א‬ ‫א‬‫א‬ ‫א‬‫א‬‫א‬

‫א‬“ ”‫א‬ ‫א‬ 
‫א‬ W  K
 ‫א‬‫א‬
 ‫א‬‫א‬
‫א‬ ،   “ ’‫א‬ 
‫א‬‫א‬‫א‬،‫א‬‫א‬‫א‬
 K‫א‬
 ‫א‬
 ‫א‬

،‫א‬ ‫א‬   

    
‫א‬‫א‬‫א‬‫א‬‫א‬    ، 
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
 ‫א‬
 ‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬ ‫א‬ ‫א‬‫א‬    K‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬،‫א‬
K ‫א‬‫א‬ “
 ‫א‬”‫א‬    K‫א‬‫א‬
[‫א‬‫א‬ ‫א‬ 
 1 Y ‫א‬

“ ‫” اﻟﻤﻨﻬﺞ اﻟﺨﺎﻣﺲ‬
‫א‬ ‫א‬ 
 ‫א‬1990‫א‬
‫א‬[ ‫א‬،‫א‬‫א‬‫א‬

1
Redefining Diversity by R. Roosevelt Thomas، Jr. (AMACOM، 1996)
58
   K1 Y‫א‬‫א‬ W‫א‬
‫א‬‫א؛‬
KY‫א‬‫[א‬
 
 ‫א‬‫א‬‫א‬،‫א‬‫א‬

‫؛‬  ‫א‬‫א‬‫א‬‫א‬

     ‫א‬
 ‫א‬‫א‬
‫א‬K
EASTDF‫א‬‫א‬‫א‬،‫א‬‫א‬

 ‫א‬ ‫א‬  ‫א‬1991‫א‬‫א‬
   ‫א‬ ‫א‬،  
 ‫א‬
 K‫א‬ K ‫א‬
 Y
 ‫א‬‫[א‬
  
  ‫א‬‫א‬
‫א‬      ،
 ‫א‬‫א‬
‫א‬”W ،
‫א‬ 
 
 ‫א‬
 ‫א‬ KE68F“
‫א‬‫א‬، ‫א‬ ‫א‬،‫א‬  

 
 ‫א‬ 
 ‫א‬‫א‬ 

  ‫؛‬‫א‬
‫א‬‫א‬  ،‫א‬ 
      ‫א‬،
  
 ”‫א‬‫א‬ K‫א‬
“ ‫א‬‫א‬ ‫”א‬“   ،  
 K“‫א‬‫א‬ ‫א‬
 ‫”א‬
‫א‬ ،‫א‬ ‫א‬
   ‫א‬  ، ‫א‬‫א‬

     ‫א‬
  ‫א‬‫א‬ K ‫א‬

2
The Fifth Discipline: The Art & Practice of the Learning Organization by Peter Senge
(Doubleday/Currency، 1990)
59
، ‫א‬ ‫א‬
  ‫؛‬‫א‬
 “ ”
 K‫א‬‫א‬

(ASTD) ‫ﻣﻨﺘﺪى اﺧﺘﺒﺎر اﻷداء ﻟﻠﺠﻤﻌﻴﺔ اﻷﻣﺮﻳﻜﻴﺔ ﻟﻠﺘﺪرﻳﺐ واﻟﺘﻄﻮﻳﺮ‬


  1991‫א‬EASTDF‫א‬ ‫א‬ ‫א‬
،“
 ‫א‬“
    
‫א‬K ‫א‬‫א‬ ‫א‬‫א‬‫א‬‫א‬
1996‫א‬‫א‬1 ‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬
 
  ‫א‬ 
 

‫א‬، ‫א‬‫א‬‫א‬K‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬K ‫א‬،  ‫א‬
‫א‬astd.org‫א‬‫א‬
 ‫א‬‫א‬
 K703-683-8100‫א‬

. . . ‫إذا آﺎﻧﺖ ﻟﺪﻳﻚ ﻣﻴﺰاﻧﻴﱠﺔ وآﺎدر ﻣﺤﺪودﻳﻦ‬

 150‫א‬‫א‬‫א‬ ‫א‬‫א‬‫א‬
‫א‬‫א‬، ‫א‬  
 
‫א‬   
 ‫א‬‫א‬‫א‬‫؛‬‫א‬
 K‫א‬‫א‬‫א‬ ‫א‬‫א‬

‫א‬،‫א‬   ‫א‬ ‫א‬

‫א‬‫א‬ ‫א‬‫א‬‫א‬
 ‫א‬‫א‬‫א‬‫א‬‫א‬
 K
 ‫א‬‫א‬

. . . ‫إذا آﺎﻧﺖ ﻟﺪﻳﻚ ﻣﻴﺰاﻧﻴﱠﺔ وآﺎدر واﻓﻴﻴﻦ‬

1
ASTD’s Guide to Learning Organization Assessment Instruments
60
‫א‬‫א‬‫א‬‫א‬
  ‫א‬‫א‬

 ‫א‬‫א‬‫א‬ ‫א‬ 
 
‫א‬‫א‬‫א‬‫א‬‫א‬ ‫א‬ ‫א‬
 K

”‫א‬

  ‫א‬‫א‬ ‫א‬   ‫א‬‫א‬‫א‬“ ‫א‬
 K‫א‬ 


 ‫א‬
 ‫א‬
‫א‬‫א‬
  ‫א‬
  
 ‫א‬
  ،   ‫א‬‫א‬‫א‬‫א‬
W ‫א‬‫א‬‫א‬‫א‬ ‫א‬ ،‫א‬
‫א‬،‫א‬،‫א‬‫א‬،‫א‬،‫א‬،‫א‬‫א‬،‫א‬‫א‬
 
  ‫א‬‫؛‬‫א‬‫؛‬‫א‬
‫א‬‫א‬ K ‫א‬،
   
  
  K
‫א‬  ‫א‬KKK،   
 K‫א‬  ‫א‬

 

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